Apple Authorized Service Provider
{{short description|Official Apple device repairer}}
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{{pic|Apple Authorized Service Provider logo.svg|Logo for the Apple Authorized Service Provider program}}
Apple Authorized Service Providers (previously called Apple Specialist Resellers{{Cite web |date=2009-09-08 |title=Apple Specialists |url=http://channelprograms.apple.com/specialist/ |access-date=2024-02-04 |archive-url=https://web.archive.org/web/20090908021803/http://channelprograms.apple.com/specialist/ |archive-date=2009-09-08 }}) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program.{{Cite web |title=Apple Authorized Service Provider Program - Official Apple Support |url=https://support.apple.com/aasp-program |access-date=2024-02-04 |website=support.apple.com}} Apple provides retailers and repairers with tools, training, and service manuals. All technicians working on these repairs must be Apple Certified Technicians. Examples of Apple Authorized Service Providers include Best Buy and Simply Mac.{{Cite web |last=Lloyd |first=Craig |date=2018-01-22 |title=No Apple Store Nearby? Try an Apple Authorized Service Provider |url=https://www.howtogeek.com/338710/no-apple-store-nearby-try-an-apple-authorized-service-provider/ |access-date=2024-02-04 |website=How-To Geek |language=en}}
History
The concept of the service originated with Richard Haddock, who was friends with Dr. Gil Amelio, then CEO of Apple, and recommended that they form a reseller channel designation.{{Cite web |date=2011-08-12 |title=Macs in Your Neighborhood: Des Moines, IA — Apple News, Tips and Reviews |url=http://gigaom.com/apple/macs-in-your-neighborhood-des-moines-ia/ |access-date=2024-02-04 |archive-url=https://web.archive.org/web/20110812145603/http://gigaom.com/apple/macs-in-your-neighborhood-des-moines-ia/ |archive-date=2011-08-12 }} Dr. Amelio assigned Paddy Wong and Loretta Flores of Apple the task of designing the program, with input from a few resellers.
Apple rolled out the Apple Specialist Program in December 1996. It continued under that name through 2016. Apple has since disbanded the Specialist Program and moved on to Premier Partners. This program involves meeting higher quality standards. Service providers who are unable to meet these standards are dropped to a Value-added resellers.{{citation needed|date=February 2024}}
In 2019, Apple introduced a similar program to the Apple Authorized Service Provider Program, the Independent Repair Provider Program, which allows for independent businesses to do out-of-warranty service.{{Cite web |date=2019-08-29 |title=Apple to Allow Independent Repair Shops to Service Out-of-Warranty iPhones With Genuine Parts |url=https://www.macrumors.com/2019/08/29/apple-independent-repair-program/ |access-date=2024-02-04 |website=MacRumors |language=en}} The program was criticized by Motherboard as "invasive" for unannounced inspections by Apple and required telemetry being required to join the program.{{Cite web |last=Stone |first=Maddie |date=2020-02-06 |title=Apple's Independent Repair Program Is Invasive to Shops and Their Customers, Contract Shows |url=https://www.vice.com/en/article/apples-independent-repair-program-is-invasive-to-shops-and-their-customers-contract-shows/ |access-date=2024-02-04 |website=Vice |language=en}}
See also
References
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Category:Computer-related introductions in 1996
Category:2016 disestablishments
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