Ask.fm

{{Infobox website

| name = Ask.fm

| logo = ASKfm-logo.svg

| company_type = Social networking

| traded_as = Ask.fm Europe Limited

| authors = Ilja Terebin, Mark Terebin

| foundation = {{start date and age|df=yes|2010|6|16}}

| location_city = Riga

| location_country = Latvia

| area_served = Worldwide

| url = {{URL|https://ask.fm/}}

| registration = Required to view profiles, ask questions and post responses

| launch_date = {{start date and age|df=yes|2010|06|16}}

| current_status = Closed since {{start date and age|df=yes|2024|12|01}}

| industry = Internet

| language = 49 languages{{cite web|url=https://about.ask.fm/about/|title=About ASKfm |access-date= 1 June 2019}}

| advertising = Yes

| website_type = Social Q&A website

| num_users = 215 million

| former_name = Ask.fm (until {{date|2016-01-14|DMY}})

}}

ASKfm (Ask.fm until {{date|2016-01-14|DMY}}) was a Latvian question and answer network launched in June 2010 as a competitor to Formspring. After registration, the user filled out their profile and could ask questions (anonymously or openly), reply on their profile, create photo polls. Also from 2021, app users could communicate anonymously or openly in public chats or tête-à-tête in private chats. The platform had 300 million registered users as of November 2021. {{cite web|url=https://expandedramblings.com/index.php/askfm-facts-statistics/|title=12 Interesting ask.fm Facts and Statistics |date=10 March 2018 }}

The site was founded in 2010 in Riga, Latvia. Its headquarters was moved to Dublin, Ireland following its 2014 acquisition by IAC (who also own Ask.com).{{Cite web|title=IAC to acquire Ask.fm, agrees to combat cyberbullying|url=https://www.bignewsnetwork.com/news/224755593/iac-to-acquire-askfm-agrees-to-combat-cyberbullying|access-date=2 February 2022|website=Big News Network.com|language=en}}

ASKfm was officially shutdown {{date|2024-12-01|DMY}} due to an announcement made by their administrators.{{Cite web |date=2024-10-28 |title=Соцмережа ASKfm з офісами в Україні оголосила про закриття: у чому причина — Delo.ua |url=https://delo.ua/telecom/socmereza-askfm-z-ofisami-v-ukrayini-ogolosila-pro-zakrittya-u-comu-pricina-437907/ |access-date=2025-01-29 |website=delo.ua |language=uk}}

History

The site was founded in Latvia by brothers Ilja (Iļja) and Mark Terebin (Marks Terebins), Oskars Liepiņš, Valērijs Višņakovs and Klāvs Sinka,{{Cite web |date={{date|2014-08-14|DMY}} |title=ASV kompānija IAC nopērk latviešu uzņēmumu 'Ask.fm' |trans-title=US company IAC buys Latvian company 'Ask.fm' |url=https://www.delfi.lv/bizness/biznesa_vide/asv-kompanija-iac-noperk-latviesu-uznemumu-askfm.d?id=44846900 |url-status=live |archive-url=https://web.archive.org/web/20241205133155/https://www.delfi.lv/bizness/37264250/biznesa_vide/44846900/asv-kompanija-iac-noperk-latviesu-uznemumu-askfm |archive-date={{date|2024-12-05|DMY}} |access-date={{date|2022-02-02|DMY}} |website=Delfi Bizness |language=lv}} and launched on {{date|2010-06-16|DMY}}, as a rival to Formspring.{{Cite news|date=9 February 2015|title=Ask.fm owners 'considered shutting down' social network|language=en-GB|publisher=BBC News|url=https://www.bbc.com/news/newsbeat-31249209|access-date=2 February 2022}}

File:Ask.fm Logo.png

By 2013, ASKfm reached 65 million registered users and continued its growth by approx. 300,000 new users per-day.{{Cite web |last=O'Hear |first=Steve |date=2013-07-04 |title=Personal Q&A Site Ask.fm Is Growing At A Clip Amid Media Backlash Over Safety Of Its Young Users |url=https://techcrunch.com/2013/07/04/ask-fm/ |access-date=2025-01-29 |website=TechCrunch |language=en-US}}

By February 2015, the number of registered users had grown to 80 million. Over 30 million questions and answers were created every day.{{Cite news |date=4 July 2016 |title=Ask.fm changes hands once again |url=https://www.bbc.com/news/technology-36702766 |access-date=2 February 2022 |publisher=BBC News |language=en-GB}}

In 2016, ASKfm did a major rebranding, changed the logo, and made several interface improvements. Also, from then on users could change the color of the interface and add a background picture.{{Cite web |last=ASKfm |date=14 January 2016 |title="What's your spirit animal?" |url=https://medium.com/@askfm/what-s-your-spirit-animal-25bce7e69c30 |access-date=2 February 2022 |website=Medium |language=en}}

In 2017, ASKfm reached 215 million registered users and remained the largest Q&A network in the world.{{Cite web |title=Ask.fm – One of the most dangerous social platforms |url=https://diplomatszerzek.hu/ask-fm-social_platform-dangers/?lang=en}}

In 2017, it introduced three new features – Photo Polls, Shoutouts, and Discover. Photo polls allow voting for one of two photos in the post. A shoutout was a question asked to random ASKfm users in one location. Discover was a separate feed for the most interesting answers in the country (closed in 2021).{{Cite web|last=ASKfm|date=1 September 2017|title=ASKfm about New Functions, Major Camera Upgrades and Global Plans|url=https://medium.com/@askfm/askfm-about-new-functions-major-camera-upgrades-and-global-plans-921e995b2255|access-date=2 February 2022|website=Medium|language=en}}{{Cite web|last=ASKfm|date=7 February 2017|title=ASKfm Launched Discover Feed Feature|url=https://medium.com/@askfm/askfm-launched-discover-feed-feature-16f0e0585459|access-date=2 February 2022|website=Medium|language=en}}{{Cite web|last=ASKfm|date=27 February 2017|title=ASKfm Launches Photo-polls Feature: Helping to Choose between Two Worthy Things in Life|url=https://medium.com/@askfm/askfm-launches-photo-polls-feature-helping-to-choose-between-two-worthy-things-in-life-4bdb7b65d8d8|access-date=2 February 2022|website=Medium|language=en}}

In 2018, ASKfm created its in-app currency – coins and a separate Versus feed for photo polls.{{Cite web|last=ASKfm|date=10 October 2018|title=ASKfm is testing a new revolutionary feature|url=https://medium.com/@askfm/askfm-is-testing-a-new-revolutionary-feature-98ffaeff3c4a|access-date=2 February 2022|website=Medium|language=en}} Also in 2019, users got the opportunity to buy coins within the application.

In 2019, the team released Leaderboards, the feature showing the most active users on the platform and Tipping, that allowed rewarding users' answers with coins.

In May 2019, it became known about the launch of the goods market, a store where users could purchase discounts and coupons for ASKfm coins. Also, it became known that the number of registered users on the platform reached 300 million.

In 2019, the app launched a VIP program to reward the most active users. Members of the VIP program had access to exclusive features of the app: creating secret answers, a personal progress bar that showed weekly statistics in the app.{{Cite web|title=ASKfm Celebrates First Anniversary of VIP Program and the Launch of a Paid Subscription|url=https://www.mumbailive.com/en/tech/askfm-celebrates-first-anniversary-of-vip-program-and-the-launch-of-a-paid-subscription-54809|access-date=2 February 2022|website=Mumbai Live|date=September 2020 |language=en}} In 2021, private chats were added to these functions.

In 2020 the VIP program had already been joined by 147,500 askers from more than 50 countries. A special motivation system in the app let the VIP askers earn over 378 million coins, while the algorithms that promoted VIP-profiles got the users 2.4 million followers and 890,5 million likes. Besides, askers in Russia, Germany, and Italy got a chance to convert the coins they earned into real money. In the first year alone they managed to earn more than 4000 dollars by answering questions just like they did before.{{Cite web|author=#KhabarLive|date=22 September 2020|title=ASKfm Launched 'Paid Subscription' On 10th Anniversary {{!}} #KhabarLive Hyderabad News {{!}} Breaking News, Analysis, Insights|url=https://www.hydnews.net/askfm-launched-paid-subscription-on-10th-anniversary/|access-date=2 February 2022|language=en-GB}}

Since 2020, registration was required to view profiles.

In 2020, at the peak of the pandemic COVID-19, 1 million users in Latin America returned to ASKfm. In March 2020, Twitter in Mexico was overflowing with tweets from people who remembered the social network of their childhood and started massively installing ASKfm. In just a day, the application reached 1st place in the App Store in less than 24 hours and 2nd place in Google Play in 36 hours in Mexico. During this period, ASKfm received more than 210,000 requests to restore old profiles, so the support service worked 24 hours a day.{{Cite web|last=ASKfm|date=5 June 2020|title=1 000 000 millennials in Latin America came back to ASKfm during quarantine|url=https://medium.com/@askfm/1-000-000-millennials-in-latin-america-came-back-to-askfm-during-quarantine-3be0398cce30|access-date=2 February 2022|website=Medium|language=en}}

In 2020, an ASKfm subscription was launched for the IOS app (and in 2021 for Android users). The subscription package included a VIP badge, bonus coins, a secret answer feature, and the ability to use the app without ads.

In May 2021, private chats appeared in ASKfm, where users could chat tête-à-tête. The author of a private chat could remain anonymous during the entire dialogue or write to the chat openly at any time.{{Cite web|date=10 September 2021|title=Private Chats in Askfm Initiated By Users from Costa Rica|url=https://thecostaricanews.com/private-chats-in-askfm-initiated-by-users-from-costa-rica/|access-date=2 February 2022|website=The Costa Rica News|language=en-us}}

By 1 December 2024 Askfm went offline. This was justified by the recent sharp decline in user numbers.{{Cite web |last=Romanychenko |first=Anton |date=2024-10-22 |title=Closure Notice: the platform to be deactivated December 1, 2024 |url=https://about.ask.fm/closure-notice-the-platform-to-be-deactivated-december-1-2024/ |archive-url=https://web.archive.org/web/20241129120541/https://about.ask.fm/closure-notice-the-platform-to-be-deactivated-december-1-2024/ |archive-date=2024-11-29 |access-date=2024-11-25 |website=About ASKfm |language=en-US}}

Assistance in the investigation of cyberbullying

On 6 August 2013, it was reported that Hannah Smith, a 14-year-old girl from Leicestershire, England, had killed herself and that her father blamed her death on cyberbullying responses she had received on the site. He called for tighter controls against social networking sites like ASKfm, saying that he had seen the abuse his daughter had received and it was wrong that it was anonymous.{{Cite news|date=6 August 2013|title=Hannah Smith death: Father says daughter was victim of cyberbullies|language=en-GB|publisher=BBC News|url=https://www.bbc.com/news/uk-england-leicestershire-23584769|access-date=2 February 2022}}

ASKfm took a responsible approach to the investigation and conducted an internal audit. The further investigation showed there was not sufficient evidence to suggest that using the ASKfm site has led to the death of the young girl. In fact, Det Sgt Wayne Simmons revealed that Hannah had been sending 'bullying and aggressive messaging' to herself.{{Cite news|date=6 May 2014|title=Hannah Smith inquest: Teenager posted 'online messages'|language=en-GB|publisher=BBC News|url=https://www.bbc.com/news/uk-england-leicestershire-27298627|access-date=2 February 2022}} Later Hannah Smith's case of self-bullying became a subject of academic research.{{Cite web|date=3 October 2017|title=Digital Self-Harm: The Hidden Side of Adolescent Online Aggression|url=https://cyberbullying.org/digital-self-harm|access-date=2 February 2022|website=Cyberbullying Research Center|language=en-US}}

As a result, ASKfm made changes to its safety policies accordingly.{{Cite web|date=19 August 2013|title=Ask.fm pledges cyberbullying reform after Hannah Smith death|url=http://www.theguardian.com/society/2013/aug/19/ask-fm-cyberbully-hannah-smith-death|access-date=2 February 2022|website=The Guardian|language=en}} Above all, the enhanced reporting and blocking functionalities, and they hired more moderation staff to review reports within 24 hours upon receiving them.

In August 2014, the site was purchased by IAC. ASKfm has since reconsidered its user safety policies and launched a Safety Advisory Board consisting of experts in digital safety, as well as a Safety Center.{{Cite web|title=Ask.fm, Google, Facebook, Microsoft, Yahoo Participate in Safer Internet Day|url=https://www.mediapost.com/publications/article/243414/askfm-google-facebook-microsoft-yahoo-partici.html|access-date=2 February 2022|website=mediapost.com|language=en}}{{Cite web|title=Ask.fm puts safety first with new advisers|url=https://www.independent.ie/irish-news/news/askfm-puts-safety-first-with-new-advisers-30914761.html|access-date=2 February 2022|website=The independent|date=17 January 2015 |language=en}} ASKfm officials met with the Department of Children to assure the proper steps are being taken to "significantly improve" protections on the website.{{Cite web|title=Controversial Ask.fm will retain anonymity despite links to deaths of bullied teenagers|url=https://www.independent.ie/irish-news/news/controversial-askfm-will-retain-anonymity-despite-links-to-deaths-of-bullied-teenagers-30803577.html|access-date=2 February 2022|website=The independent|date=6 December 2014 |language=en}}

"Safety is by far our number one priority right now."

In 2017, ASKfm also partnered with Koko, a company that provide AI powered service in detecting damaging content. The partnership aims to address the phenomenon of "self-bullying" by detecting such cases and providing personalized distress-support.{{Cite web|last=ASKfm|date=23 January 2018|title=ASKfm Teams Up with Koko to Tackle Self-Messaging Issues|url=https://medium.com/@askfm/askfm-teams-up-with-koko-to-tackle-self-messaging-issues-6408d742a95f|access-date=2 February 2022|website=Medium|language=en}}

In 2018, ASKfm teamed up with the UK charity The Diana Award and Dr Linda Papadopoulos for a research on how the online life affects the way young people build their identity. The findings allowed them to create a pack of educative materials of use to young people, parents and teachers.{{Citation|title=The Diana Award & ASKfm Sit Down With Dr Linda Papadopoulos|url=https://www.youtube.com/watch?v=TopdB7Suow4|language=en|access-date=2 February 2022}}{{Cite web|title=Homepage|url=https://safety.ask.fm/|access-date=2 February 2022|website=Ask.fm Safety Center|language=en-US}}

Assistance in combating terrorism

In 2014, BBC News documented ASKfm being used by ISIS for recruiting and advice. An ASKfm spokesperson said the company did not allow calls to violence or criminal activity. The ISIS accounts remained active a week after having been reported.{{Cite news|date=25 June 2014|title=Can Iraqi militants be kept off social media sites?|language=en-GB|publisher=BBC News|url=https://www.bbc.com/news/technology-28016834|access-date=2 February 2022}}

The company subsequently joined the European Commission's Internet Forum in 2015 to curb the spread of terrorist content{{Cite web|title=Press corner|url=https://ec.europa.eu/commission/presscorner/home/en|access-date=2 February 2022|website=European Commission – European Commission|language=en}} and is implementing the joint industry hash database initiative to detect illegal terrorist content and also joined the UN Tech Against Terror initiative.{{Cite web|title=Tech Against Terrorism Guidelines|url=https://transparency.techagainstterrorism.org/|access-date=2 February 2022|website=Tech Against Terrorism Guidelines|language=en-US}}

Reception

ASKfm has been cited as an example of the problems anonymous social media can cause through its combination of offline contacts who know each other well, and the availability of online anonymity.Binns, Amy (2013) Facebook's Ugly Sisters: Anonymity and Abuse on Formspring and Ask.fm. Media Education Research Journal . Volume 4, Issue 1. ISSN 2040-4530 http://clok.uclan.ac.uk/8378/Binns, Amy (2014) Twitter City and Facebook Village: teenage girls' personas and experiences influenced by choice architecture in social networking sites. Journal of Media Practice Vol. 15, Iss. 2, 2014 http://www.tandfonline.com/doi/abs/10.1080/14682753.2014.960763 free version available at https://www.academia.edu/9345514/Twitter_City_Facebook_Village_Teenage_girls_personas_and_experiences_influenced_by_choice_architecture_in_social_networking_sites Since 2014, the company has been constantly improving its service to prevent bullying.{{cite news|last1=Magid|first1=Larry|title=IAC's Ask.com Buys Ask.fm And Hires A Safety Officer To Stem Bullying|url=https://www.forbes.com/sites/larrymagid/2014/08/14/iacs-ask-com-buys-ask-fm-and-hires-a-safety-officer-to-stem-bullying/#1d3167a76b71|access-date=15 May 2018|work=Forbes|date=14 August 2014}}{{cite news|last1=Griffin|first1=Andrew|date=16 January 2015|title=Ask.fm seeks to escape troubled past and bullying claims with new safety measures|work=The Independent|url=https://www.independent.co.uk/life-style/gadgets-and-tech/news/askfm-seeks-to-escape-troubled-past-and-bullying-claims-with-new-safety-measures-9983818.html|access-date=15 May 2018}}{{cite web|date=29 January 2018|title=The Diana Award & ASKfm Sit Down With Dr Linda Papadopoulos|url=https://www.youtube.com/watch?v=TopdB7Suow4|access-date=15 May 2018|via=YouTube|publisher=AntiBullyingPro}}