Avaya#Avaya Dialog Designer

{{Infobox company

| name = Avaya LLC

| logo = Avaya Logo.svg

| former_name = Avaya Inc.

| type = Private

| traded_as = {{NYSE was|AV}}

| predecessor = {{unbulleted list|Lucent Technologies}}

| area_served = Worldwide

| key_people =

| industry = Technology

| products = Digital communications products, services

| revenue = {{increase}} {{USD|2.97 billion|link=yes}} (2021)

| operating_income = {{increase}} {{USD|180 million}} (2021)

| net_income = {{increase}} {{USD|-13 million}} (2021)

| assets = {{decrease}} {{USD|5.99 billion}} (2021)

| equity = {{increase}} {{USD|392 million}} (2021)

| owner =

| num_employees = 8,063

| num_employees_year = 2021

| homepage = {{URL|https://avaya.com}}

| foundation = {{start date and age|2000}}

| location_city = Morristown, New Jersey

| location_country = United States

| footnotes = {{cite web |url=http://www.marketwired.com/press-release/avaya-to-ring-opening-bell-begin-trading-on-the-new-york-stock-exchange-2244609.htm |title=Avaya to Ring Opening Bell, Begin Trading on the New York Stock Exchange |date=January 16, 2018 |publisher=MarketWired |access-date=January 24, 2018}}{{cite web |url=https://www.sec.gov/ix?doc=/Archives/edgar/data/1418100/000141810021000095/avya-20210930.htm |title=Avaya Holdings Corp.. 2021 (Form 10-K) |date=22 November 2021 |publisher=U.S. Securities and Exchange Commission}}

}}

Avaya LLC({{IPAc-en|ə|ˈ|v|aɪ|.|ə}}), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey,{{Cite web|url=https://www.avaya.com/en/contacts/|title=Contact US|date=March 26, 2023}} that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.{{Cite web|url=https://www.forbes.com/companies/avaya/ |title=Avaya on the Forbes America's Largest Private Companies List|website=Forbes|access-date=2016-05-31}}{{cite web|url=http://investors.avaya.com/investors/usa/document/11-13-14_avaya_4q_er_final.pdf|publisher=Avaya|title=company overview|access-date=February 13, 2015|archive-url=https://web.archive.org/web/20150214004853/http://investors.avaya.com/investors/usa/document/11-13-14_avaya_4q_er_final.pdf|archive-date=February 14, 2015|url-status = dead|df=mdy-all}}{{cite web |url=http://www.avayagov.com/en/documents/avayaataglance.pdf?t=0 |title=Avaya at a glance |publisher=Avaya |access-date=13 December 2017 |archive-date=January 14, 2018 |archive-url=https://web.archive.org/web/20180114020434/http://www.avayagov.com/en/documents/avayaataglance.pdf?t=0 |url-status=dead }} In 2019, the company provided services to 220,000 customer locations in 190 countries.{{Cite web|url=https://investors.avaya.com/files/doc_financials/2019/2019-Annual-Report-FINAL.pdf|title=Avaya 2019 Annual Report (Final)|website=avaya.com|access-date=March 14, 2020|archive-date=December 3, 2021|archive-url=https://web.archive.org/web/20211203143020/https://investors.avaya.com/files/doc_financials/2019/2019-Annual-Report-FINAL.pdf|url-status=dead}}

{{anchor|Spinoffs & name}}History

In 1995, AT&T Corporation renamed their subsidiary AT&T Technologies to Lucent Technologies and spun it off in 1996. Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations.{{cite news|year=2005|title=PEC Solutions Inc.|publisher=Washington Post 200PEC Solutions Inc.|url=https://www.washingtonpost.com/wp-srv/business/post200/2005/PEC.html|access-date=Apr 1, 2011}} {{verify source |date=September 2023 |reason=This ref was deleted Special:Diff/1144402418 by a bug in VisualEditor and later restored by a bot from the original cite located at Special:Permalink/1144402013 cite #7 - verify the cite is accurate and delete this template. User:GreenC_bot/Job_18}}

Avaya Inc. was spun off from Lucent as its own company in 2000 (Lucent merged with Alcatel SA in 2006, becoming Alcatel-Lucent, which was purchased in turn by Nokia in 2016). Avaya Inc. were listed on the NYSE using the symbol AV from 2000 to 2007. In October 2007, Avaya Inc. was acquired for $8.2 billion by Sierra Holdings Corp owned by two private-equity firms, TPG Capital and Silver Lake Partners.{{cite web|title=Avaya, Form 8-K, Current Report, Filing Date Nov 1, 2007|url=http://pdf.secdatabase.com/2296/0001193125-07-232187.pdf|access-date=Jan 19, 2013|publisher=secdatabase.com}}{{cite web|date=June 5, 2007|title=Investment Firms Pick Up Avaya For $8.2 Billion|url=http://www.informationweek.com/news/showArticle.jhtml?articleID=199901276|access-date=2011-08-18|publisher=Informationweek.com}} On June 6, 2011 Sierra Holdings Corp. was renamed Avaya Holdings Corp.{{Cite web |title=Amended and Restated Certificate of Incorporation of Avaya Holdings Corp. |url=https://www.sec.gov/Archives/edgar/data/1418100/000119312517370544/d427311dex31.htm#:~:text=The%20original%20name%20of%20the,on%20June%206%2C%202011. |access-date=March 16, 2024 |website=United States Securities And Exchange Commission}}

On November 19, 2014, Avaya was confirmed as the naming rights partner for the San Jose Earthquakes' new stadium, officially called Avaya Stadium, paying $20 million over a 10-year deal.{{cite news |last=Rosenberg |first=Mike |date=November 18, 2014 |title=San Jose Earthquakes sign naming rights deal as stadium cost soars |url=https://www.mercurynews.com/2014/11/18/san-jose-earthquakes-sign-naming-rights-deal-as-stadium-cost-soars/ |work=The Mercury News |access-date=January 11, 2020}}

On January 19, 2017, Avaya Inc. and related affiliates including Avaya Holdings Corp. petitioned for protection from creditors during reorganizing under Chapter 11 bankruptcy.{{cite web|date=January 19, 2017|title=Telecommunications company Avaya files for bankruptcy|url=https://www.reuters.com/article/us-avaya-bankruptcy-idUSKBN1532JY|access-date=2021-04-04|publisher=reuters.com}} A restructuring plan for Avaya Holdings Corp. agreed upon during mediation was given effect by the court's order November 28, 2017.{{Cite web |date=December 22, 2017 |title=Amendment No. 2 To Form 10 General Form For Registration of Securities Pursuant To Section 12(b) Or 12(g) Of The Securities Exchange Act Of 1934 Avaya Holdings Corp. As filed with the Securities and Exchange Commission on December 22, 2017 |url=https://www.sec.gov/Archives/edgar/data/1418100/000119312517339711/d427311d1012b.htm |website=United States Securities And Exchange Commission |page=2}}

In December 2017, Avaya requested a federal judge to reduce their commitment to the Earthquakes' stadium name agreement.{{cite news |last=Almond |first=Elliott |date=December 2, 2017 |title=Is the Earthquakes' stadium about to get a name change? |url=https://www.mercurynews.com/2017/12/02/is-the-earthquakes-stadium-about-to-get-a-name-change/ |work=The Mercury News |access-date=December 16, 2017}} After Avaya vacated their naming rights, the venue was renamed Earthquakes Stadium in 2020{{cite news |last=Kennedy |first=Paul |date=January 10, 2020 |title=San Jose Earthquakes: GM Fioranelli gets new contract, Fox steps down as president |url=https://www.socceramerica.com/publications/article/84698/san-jose-earthquakes-gm-fioranelli-gets-new-contr.html |work=Soccer America |url-access=subscription |access-date=January 11, 2020}} and PayPal Park in 2021 after PayPal bought the naming rights.{{cite web |work=SJEarthquakes.com |title=Earthquakes, PayPal Agree to Historic 10-Year Stadium Naming Rights Partnership |url=https://www.sjearthquakes.com/post/2021/04/05/news-earthquakes-paypal-agree-historic-10-year-stadium-naming-rights-partnership |access-date=April 5, 2021 |date=April 5, 2021}}{{cite web |work=newsroom.paypal-corp.com |title=The San Jose Earthquakes Introduce PayPal Park |url=https://newsroom.paypal-corp.com/2021-04-05-The-San-Jose-Earthquakes-Introduce-PayPal-Park |access-date=April 5, 2021 |date=April 5, 2021}}

On December 15, 2017, trading in Avaya Holdings Corp. shares listed on the NYSE began under the symbol AVYA.

On February 14, 2023, Avaya once again petitioned for protection from creditors during restructuring under Chapter 11 with a restructuring plan already agreed on with their creditors.{{Cite news |last=Gelsi |first=Steve |title=Avaya files for bankruptcy, about 5 years after emerging from previous bankruptcy |url=https://www.marketwatch.com/story/avaya-files-for-bankruptcy-about-5-years-after-emerging-from-previous-bankruptcy-1ad940e5 |access-date=2023-02-14 |website=MarketWatch |language=EN-US}} On February 15, 2023 the NYSE announced that shares of Avaya no longer qualified for listing on the New York Exchange and would cease to be traded there.{{Cite web |date=2023-02-15 |title=NYSE to Suspend Trading Immediately in Avaya Holdings Corp. (AVYA) and Commence Delisting Proceedings |url=https://www.businesswire.com/news/home/20230215005536/en/NYSE-to-Suspend-Trading-Immediately-in-Avaya-Holdings-Corp.-AVYA-and-Commence-Delisting-Proceedings |access-date=2024-03-16 |website=www.businesswire.com |language=en}} Although the proposed restructuring plan would wipe out the shares, several securities dealers announced that they would begin making a market in Avaya shares effective February 16, 2023 using the symbol AVYAQ and trading 'over the counter', i.e. a securities dealer is a counterparty of each trade.{{Cite web |title=AVYA New Symbol: AVYAQ Date: 02/16/2023 |url=https://infomemo.theocc.com/infomemos?number=51958#:~:text=Avaya%20Holdings%20Corporation%20(AVYA)%20will,business%20on%20February%2016%2C%202023. |access-date=March 16, 2024 |website=The Options Clearing Corporation |format=PDF}} On May 1, 2023, Avaya Holdings Corp. completed its financial restructuring, emerging from bankruptcy owned by its former creditors as the private company Avaya LLC.{{Cite web |date=2023-05-01 |title=Market-Leading Customer Experience Company Avaya Enters Next Chapter of Accelerated Growth and Innovation |url=https://www.avaya.com/en/about-avaya/newsroom/pr-us-230501/ |access-date=2023-05-14 |website=Avaya |language=en}}

{{anchor|Purchase of Nortel's Enterprise assets}}Acquisitions and partnerships

Since 2001, Avaya has sold and acquired several companies.{{cite web|url=http://www.avaya.com/usa/about-avaya/our-company/history/avaya-acquisitions/ |title=Avaya Acquisitions|publisher=avaya.com |access-date =Jan 22, 2015}} Through Nortel's bankruptcy proceedings, assets related to their Enterprise Voice and Data business units were auctioned. Avaya placed a $900 million bid, and was announced as the winner of the assets on September 14, 2009.{{cite web | url = http://www.internetnews.com/infra/article.php/3838976/Avaya+Closes+Nortel+Enterprise+Deal+for+900M.htm| title = Avaya Closes Nortel Enterprise Deal for $900M| publisher = internetnews| author = Sean Michael Kerner| date = September 14, 2009| access-date = Feb 16, 2010}}{{cite web|url=http://pdf.secdatabase.com/128/0001193125-09-191365.pdf |title=Nortel Networks, Form 8-K, Current Report, Filing Date Sep 14, 2009 |publisher=secdatabase.com |access-date =Jan 19, 2013}} In 1985, Performance Engineering Corporation (later PEC Solutions) was formed to offer technology services to government customers.

{{cite news|year=2005|title=PEC Solutions Inc.|publisher=Washington Post 200PEC Solutions Inc.|url=https://www.washingtonpost.com/wp-srv/business/post200/2005/PEC.html|access-date=Apr 1, 2011}}

On June 6, 2005, Nortel acquired PEC Solutions to form Nortel PEC Solutions.

{{cite news|date=June 7, 2005|title=Nortel Completes Acquisition of PEC Solutions, Inc.|publisher=Business Wire|url=http://www.businesswire.com/news/home/20050607005861/en/Nortel-Completes-Acquisition-PEC-Solutions-Entity-Accelerate|access-date=Apr 1, 2011}}

{{cite news|author=Witte, Griff|date=April 27, 2005|title=Nortel to Buy PEC Solutions For $448 Million|newspaper=The Washington Post|url=https://www.washingtonpost.com/wp-dyn/content/article/2005/04/26/AR2005042601432.html}}

On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions.{{cite web|date=January 18, 2006|title=Nortel PEC Solutions Renamed Nortel Government Solutions|url=http://www2.nortel.com/go/news_detail.jsp?cat_id=-8055&oid=100194159&locale=en-US|url-status=dead|archive-url=https://web.archive.org/web/20110724132903/http://www2.nortel.com/go/news_detail.jsp?cat_id=-8055&oid=100194159&locale=en-US|archive-date=July 24, 2011|access-date=Apr 1, 2011|publisher=Nortel|df=mdy-all}} On December 21, 2009, Avaya acquired Nortel's government business as part of the company's assets sale.

{{cite web|date=Dec 21, 2009|title=Avaya/Nortel combination aims for greater growth|url=http://washingtontechnology.com/articles/2009/12/21/avaya-nortel-merger-government-unit.aspx|access-date=Jan 11, 2012|publisher=Nortel}}

{{cite web|title=Who We Are|url=http://www.avayagov.com/who-we-are/|access-date=Apr 1, 2011|publisher=Avaya Government Solutions|archive-date=November 4, 2013|archive-url=https://web.archive.org/web/20131104214116/http://www.avayagov.com/who-we-are/|url-status=dead}}

In October 2019, Avaya entered into a strategic partnership with RingCentral and together, introduced a new unified communications as a service solution called Avaya Cloud Office ("ACO"). RingCentral also contributed $500 million to be the exclusive provider of the new Avaya UCaaS offering.{{Cite web|last=October 4|date=2019-10-04|title=RingCentral the 'Big Winner' in New Deal as Avaya Ends Acquisition Speculation|url=https://www.channelpartnersonline.com/2019/10/04/ringcentral-the-big-winner-in-new-deal-as-avaya-ends-acquisition-speculation/|access-date=2020-03-12|website=Channel Partners|language=en-US|archive-date=November 27, 2020|archive-url=https://web.archive.org/web/20201127010307/https://www.channelpartnersonline.com/2019/10/04/ringcentral-the-big-winner-in-new-deal-as-avaya-ends-acquisition-speculation/|url-status=dead}}

{{anchor|Corporate information|Training|Government business}}Locations and customers

Avaya's headquarters are at 350 Mt. Kemble Avenue, Morristown, New Jersey 07960 US.{{Cite web|url=https://www.avaya.com/blogs/archives/2020/10/avaya_raleigh_durham/|title=The Research Triangle l Avaya|date=January 4, 2021}} In 2020, the company had a presence in approximately 190 countries.

The company claims that its cloud services are utilized by over 90% of the Fortune 100 organizations. Avaya enterprise customers include Apple, AT&T, Dell, CVS Health, as well as government organizations.

Avaya sponsors the IAUG users' group{{cite web |url = http://www.iaug.org/ |title = IAUG|access-date = Jan 30, 2015}} and training programs for IT professional certification in the use of Avaya's products.{{cite web |title = Avaya Professional Credential Program |url = https://www.avaya-learning.com/t/CredentialProgram |publisher = Avaya Learning |access-date = Nov 9, 2014}}

Avaya provides business related equipment for its customers such as cameras, collaboration units, conference phones, headsets, IP phones, room systems, Vantage, and wireless handsets. These devices are compatible with various options for the three services provided to its customers as Avaya Cloud Office, Avaya Spaces, and Avaya UCaaS.{{cite web|title=Devices and Phones|url=https://www.avaya.com/en/devices-and-phones/catalog-search/#1|date=18 December 2022}}

Patents

Avaya has over 4,400 patents and patents pending.{{Needs citation|date=January 2024}} In January 2021, the company disclosed it had received its 600th patent for Contact Center technologies, which was granted for AI in "chatbot socialization."{{Cite web |title=Understanding Avaya's Chatbot Socialization Technology {{!}} No Jitter |url=https://www.nojitter.com/ai-automation/understanding-avayas-chatbot-socialization-technology |access-date=2024-01-17 |website=www.nojitter.com |date=February 23, 2021 |language=en}}

References

External links

[https://www.nojitter.com/ai-automation/understanding-avayas-chatbot-socialization-technology#:~:text=Avaya's%20chatbot%20socialization%20patent%20(USPTO,an%20interaction%20with%20a%20user.%E2%80%9D Patents assigned to Avaya]{{Finance links

| name = Avaya Holdings Corp.

| symbol = AVYAQ

| sec_cik = 1418100

| google = AVYAQ:PK

| yahoo = AVYAQ

| bloomberg = AVYAQ:US

| reuters = AVYQ.O

}}

{{Sister project links |wikt=no |commons=category:Avaya |v=Avaya Task Training |n=no |q=no |s=no |b=no |species=no }}

{{official website|http://avaya.com}}
[https://www.avayapartners.ca/ Official Canadian partner site] {{Webarchive|url=https://web.archive.org/web/20190602164433/https://www.avayapartners.ca/ |date=June 2, 2019 }}

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