BeCogent

{{Use dmy dates|date=April 2022}}

{{Orphan|date=May 2021}}

{{lowercase title}}beCogent was a Scottish call centre company that provided outsourced telesales, customer relations and helpdesk services to a variety of companies. The company was founded in 1999 (originally as 'Cogent Communications') by Dermot Jenkinson, Ron Peerenboom, Povl Verder Jeff Swanson and John Devlin. The company employed over 3000 across the main headquarters in Airdrie, North Lanarkshire, and other call centres located in Glasgow, Erskine and Kilmarnock. The company was a member of the UK's National Outsourcing Association.{{cite web|title=directory|url=http://www.noa.co.uk/index.php/site/directory/|publisher=National Outsourcing Association|access-date=2010-09-29|archive-date=2010-09-20|archive-url=https://web.archive.org/web/20100920114537/http://www.noa.co.uk/index.php/site/directory|url-status=live}} Ron Peerenboom was awarded a 2002 Business Services Entrepreneur Award for his work with the business but was sacked soon after due to falling out with Jenkinson. He was replaced by Charles Breslin but he to go himself sacked due to inappropriate behaviour towards staff.{{Cite web |title=2011 Ernst&Young Entrepreneur Of The Year Scotland Awards Recipients |url=http://www.ey.com/Publication/vwLUAssets/EoY_-_Scotland_award_recipients/$FILE/EY_EOY_Scotland_award_recipients.pdf |url-status=dead |archive-url=https://web.archive.org/web/20130208132911/http://www.ey.com/Publication/vwLUAssets/EoY_-_Scotland_award_recipients/$FILE/EY_EOY_Scotland_award_recipients.pdf |archive-date=2013-02-08}} In 2008, the company was named UK Employer of the Year{{cite web|title=Being Vigilant at Becogent|url=http://www.1stsecuritynews.com/security/vigilant-becogent/|publisher=1st Security News|access-date=2010-09-29|archive-date=2011-04-29|archive-url=https://web.archive.org/web/20110429025540/http://www.1stsecuritynews.com/security/vigilant-becogent/|url-status=live}} and both Scotland's Employer of the Year and Business of The Year at the Orange National Business Awards.{{cite web |title=Awards |url=http://www.becogent.com/about-managed-services/customer-service-awards.html |publisher=beCogent Group |url-status=dead |archiveurl=https://web.archive.org/web/20100527190034/http://www.becogent.com/about-managed-services/customer-service-awards.html |archivedate=2010-05-27 }}

The company was acquired by Paris-based Teleperformance in 2010.{{cite web

|title=Teleperformance Group Overview Including Q1 2018 Quarterly Information

|url=http://www.globalteleperformance.com/media/3923382/teleperformance-roadshow-slides-post-q1-18.pdf

|publisher=Teleperformance

|access-date=2020-05-12

|archive-date=2022-03-22

|archive-url=https://web.archive.org/web/20220322145949/http://www.globalteleperformance.com/media/3923382/teleperformance-roadshow-slides-post-q1-18.pdf

|url-status=live

}}{{cite web

|title=Teleperformance Acquires beCogent in the United Kingdom

|url=https://www.businesswire.com/news/home/20100817006175/en/Teleperformance-Acquires-beCogent-United-Kingdom

|publisher=BusinessWire

|access-date=2020-05-12

|archive-date=2022-03-22

|archive-url=https://web.archive.org/web/20220322145952/https://www.businesswire.com/resourcenotfound

|url-status=live

}}{{cite news | title=BeCogent call centre firm sold to Teleperformance | work=BBC News | date=18 August 2010 | url=https://www.bbc.com/news/uk-scotland-11007373 | access-date=12 May 2020 | archive-date=12 April 2021 | archive-url=https://web.archive.org/web/20210412170630/https://www.bbc.com/news/uk-scotland-11007373 | url-status=live }}