British Gas#1973–1986

{{Further|Gas Light and Coke Company}}

The Gas Light and Coke Company was the first public utility company in the world. It was founded by Frederick Albert Winsor and incorporated by royal charter on 30 April 1812 under the seal of King George III.{{cite web |url=http://www.aim25.ac.uk/cgi-bin/search2?coll_id=1167&inst_id=14 |title=Gas, Light and Coke Company |work=Archives in the M25 area |publisher=AIM25 |access-date=24 August 2012 |archive-date=21 January 2016 |archive-url=https://web.archive.org/web/20160121225428/http://www.aim25.ac.uk/cgi-bin/search2?coll_id=1167&inst_id=14 |url-status=dead }}

It continued to thrive for the next 136 years, expanding into domestic services whilst absorbing many smaller companies including the Aldgate Gas Light and Coke Company (1819), the City of London Gas Light and Coke Company (1870), the Equitable Gas Light Company (1871), the Great Central Gas Consumer's Company (1870), Victoria Docks Gas Company (1871), Western Gas Light Company (1873), Imperial Gas Light and Coke Company (1876), Independent Gas Light and Coke Company (1876), the London Gas Light Company (1883), Richmond Gas Company (1925), Brentford Gas Company (1926), Pinner Gas Company (1930) and Southend-on-Sea and District Gas Company (1932).{{cite web |title=NORTH THAMES GAS PREDECESSOR |publisher=AIM25 Archives in London and the M25 area |url=http://www.aim25.ac.uk/cgi-bin/vcdf/detail?coll_id=13353&inst_id=118 |access-date=10 August 2011 |archive-date=30 March 2012 |archive-url=https://web.archive.org/web/20120330121430/http://www.aim25.ac.uk/cgi-bin/vcdf/detail?coll_id=13353&inst_id=118 |url-status=dead }}

On 1 May 1949, the GLCC became the major part of the new North Thames Gas Board, one of Britain's twelve regional gas boards after the passing of the Gas Act 1948 by Clement Attlee's post-war Labour government.

{{anchor|Gas Council}}{{Further|Gas board|Gas Act 1948}}

In the beginning of the 1900s, the gas market in the United Kingdom was mainly run by county councils and small private firms. At this time the use of a flammable gas (often known as "town gas") piped to houses as a fuel was still being marketed to consumers, by such means as the National Gas Congress and Exhibition in 1913. The gas used in the 19th and early 20th centuries was coal gas, but in the period of 1967–77, British domestic coal gas supplies were replaced by natural gas.

File:Gas Light & Coke Company.jpg]]

In 1948, Clement Attlee's Labour government reshaped the gas industry, bringing in the Gas Act 1948. The act (on the vesting date of 1 April 1949) nationalised the gas industry in the United Kingdom and 1,062 privately owned and municipal gas companies were merged into twelve area gas boards, each a separate body with its own management structure.

The twelve gas boards were: Eastern, East Midlands, Northern, North Eastern, North Thames, North West, Scottish, Southern, South Eastern, South West, Wales, and West Midlands. Each area board was divided into geographical groups or divisions which were often further divided into smaller districts. These boards simply became known as the "gas board", a term still sometimes used when referring to British Gas.{{citation needed|date=June 2014}}

In addition, the Gas Act established the Gas Council, its constitution was such that control lay effectively with the area boards. The council consisted of a chairman and deputy chairman, both appointed by the minister, and the chairmen of each of the twelve area boards. The council served as a channel of communication with the minister; undertook labour negotiations; undertook research; and acted as spokesperson for the gas industry generally.{{Cite book|title=A History of the British Gas Industry|last=Williams|first=Trevor I.|publisher=Oxford University press|year=1981|pages=116–7}}

The Gas Act 1965 shifted the balance of power to the centre: it put the Gas Council on the same footing as the area boards, with the powers to borrow up to £900 million, to manufacture or acquire gas and to supply gas in bulk to any area board.{{Cite book|title=A History of the British Gas Industry|last=Williams|first=Trevor I.|publisher=Oxford University Press|year=1981|location=Oxford|pages=232}} In May 1968, the Gas Council moved to large new offices at 59 Bryanston Street, Marble Arch, London.

In the beginning of the 1970s, the gas industry was again restructured after the Gas Act 1972 was passed. The act merged all the area boards, created the British Gas Corporation and abolished the Gas Council.{{citation |contribution=Gas Act 1972 |url=http://www.legislation.gov.uk/ukpga/1972/60/part/I/enacted |date=17 July 2012 |access-date=17 July 2012 |title=Gas Act 1972 |archive-date=24 January 2019 |archive-url=https://web.archive.org/web/20190124203250/http://www.legislation.gov.uk/ukpga/1972/60/part/I/enacted |url-status=live }}

From its inception, the corporation was responsible for development and maintenance of the supply of gas to Great Britain, in addition to satisfying reasonable demand for gas throughout the country. Its leadership, like that of the area boards, was appointed and supervised by the Secretary of State for Trade and Industry until 1974, when those powers were vested in the newly created position of Secretary of State for Energy.

The Conservative Government, led by Prime Minister Margaret Thatcher introduced the Gas Act 1986, which led to the privatisation of the company, and on 8 December 1986, its shares floated on the London stock market.{{cite news|url=https://www.theguardian.com/money/2011/nov/12/shares-moneyinvestments|title=Tell Sid that British Gas shares are now worth a packet|newspaper=The Guardian|date=12 November 2011|access-date=27 July 2021}} To encourage individuals to become shareholders, the offer was intensely advertised with the "If you see Sid...Tell him!" campaign.{{cite news|url=https://www.ft.com/content/76bfe9c8-9706-11dc-b2da-0000779fd2ac|title=British Gas Privatisation and the Search for Sid|newspaper=Financial Times|access-date=27 July 2021|archive-date=27 July 2021|archive-url=https://web.archive.org/web/20210727160259/https://www.ft.com/content/76bfe9c8-9706-11dc-b2da-0000779fd2ac|url-status=live}} The privatisation was criticised by Baron Gray of Contin who said it broke a key part of the Conservative's 1983 manifesto that the party would not simply replace one monopoly with another; at the time, British Gas was the only organisation that could supply gas to anyone in the country.

{{Further|Centrica}}

File:British Gas van.JPG

In February 1997, eleven years after it had been privatised, British Gas plc demerged to become the entirely separate BG Group and the Gas Sales and Gas Trading, Services and Retail businesses.

The Gas Sales and Gas Trading and Services and Retail businesses, together with the gas production business of the North and South Morecambe gas fields, were transferred to Centrica, which continues to own and operate the British Gas retail brand.{{cite web|title=Demerger|url=http://www.centrica.com/index.asp?pageid=252|date=17 July 2012|access-date=1 August 2012|archive-url=https://web.archive.org/web/20140203185210/http://www.centrica.com/index.asp?pageid=252|archive-date=3 February 2014|url-status=dead}}

British Gas acquired Dyno-Rod in October 2004.{{cite web|title=Centrica acquires Dyno-Rod|url=http://www.centrica.com/index.asp?pageid=1090&newsid=444|archive-url=https://archive.today/20130119023812/http://www.centrica.com/index.asp?pageid=1090&newsid=444|archive-date=19 January 2013|url-status=dead}}{{cite news|url=http://www.businessvans.co.uk/van-news/british-gas-goes-for-another-8000-caddy-vans/|title=British Gas goes for another 8,000 Caddy vans|publisher=businessvans.co.uk|date=18 September 2015|access-date=30 June 2017|first=Martyn|last=Collins|archive-date=13 August 2018|archive-url=https://web.archive.org/web/20180813210612/https://www.businessvans.co.uk/van-news/british-gas-goes-for-another-8000-caddy-vans/|url-status=live}} In April 2016, it was announced that 224,000 residential customers had left the company, citing customers coming to the end of their fixed deals and then moving on to other suppliers as the main reason for this loss.{{Cite news|url=https://www.bbc.co.uk/news/business-36070924|title=British Gas loses 224,000 customers, owner Centrica says|access-date=18 April 2016|date=18 April 2016|archive-date=18 April 2016|archive-url=https://web.archive.org/web/20160418100056/http://www.bbc.co.uk/news/business-36070924|url-status=live}}

File:Polyethylene gas main.jpg plastic main being placed in a trench.]]

In the same month (April 2016) British Gas also announced it would be closing a call centre and office in Oldbury (West Midlands), with a loss of approximately 680 jobs.{{Cite news| url=https://www.bbc.co.uk/news/uk-england-birmingham-36093136| title=British Gas to axe 680 jobs| work=BBC News| date=20 April 2016| archive-date=1 September 2018| access-date=20 June 2018| archive-url=https://web.archive.org/web/20180901214013/https://www.bbc.co.uk/news/uk-england-birmingham-36093136| url-status=live}} In May 2018, Centrica announced that British Gas had lost 100,000 customers since the start of the year.{{cite news|url=https://www.theguardian.com/business/2018/may/14/british-gas-profits-boiler-repair-centrica |title=British Gas loses 100,000 customer accounts since start of year |newspaper=The Guardian |date=14 May 2018}} However, the parent company was still likely to hit its targets of 2018, and pay dividends of 12p per share.

British Gas was led by chief executive, Sarwjit Sambhi, who oversees a business that provides energy and services to around ten million homes, and employs over 28,000 staff based across the United Kingdom.{{Cite web|url=https://britishgas.co.uk/about-us.html|title=British Gas {{!}} Biographies|website=www.britishgas.co.uk|access-date=1 April 2019|archive-date=1 April 2019|archive-url=https://web.archive.org/web/20190401121917/https://britishgas.co.uk/about-us.html|url-status=live}} A further seven hundred job cuts in the United Kingdom were announced by Centrica in July 2019, amid growing marketplace challenges, which include the loss of 742,000 customers in 2018, and the government's price cap.{{Cite web|url=https://inews.co.uk/news/uk/british-gas-job-losses-owner-centrica-uk-jobs-cut-summer-2019/|title=British Gas job losses: owner Centrica to cut 700 UK jobs this summer amid 'growing challenges'|last=Johnson|first=Helen|date=20 June 2019|website=i (newspaper)|language=en-GB|access-date=24 July 2019}}

In May 2007, British Gas signed a deal which saw 1,000 Volkswagen Caddy vans being supplied to the firm, which were fitted with a bespoke racking system and a speed limiter, designed by Siemens.{{cite news|url=http://www.businesscar.co.uk/news/2007/vws-british-gas-deal-kicks-off|title=VW's British Gas deal kicks off|publisher=businesscar.co.uk|date=21 August 2007|access-date=21 June 2017|first=Tristan|last=Young}} The deal was renewed in September 2015.

In 2020 British Gas announced they would be introducing an all electric fleet of vans, with all diesel vehicles to be replaced by 2025. The company are currently replacing diesel vehicles with the Vauxhall Vivaro-e.

In April 2021, British Gas changed the contractual terms and conditions for thousands of its workers. Those who did not accept the changes by midday on 14 April 2021, were told to leave the firm. This resulted in a public outcry over the treatment of long-time workers, in particular over social media and with support from workers' unions and the opposition Labour Party.{{Cite news|title=Hundreds of British Gas engineers to lose jobs in 'fire and rehire' scheme|url=https://www.theguardian.com/business/2021/apr/14/hundreds-british-gas-engineers-lose-jobs-fire-and-rehire-scheme-tougher-employment-terms|last=Ambrose|first=Jillian|date=14 April 2021|work=The Guardian|access-date=16 April 2021}} In response, British Gas workers went on strike between January and June 2021, when workers accepted a new pay deal.{{cite news |last1=Thicknesse |first1=Edward |title=GMB calls off British Gas strike after 44 days |url=https://www.cityam.com/gmb-calls-off-british-gas-strike-after-44-days/ |access-date=19 January 2024 |work=CityAM |date=20 July 2021 |archive-date=12 November 2023 |archive-url=https://web.archive.org/web/20231112160331/https://www.cityam.com/gmb-calls-off-british-gas-strike-after-44-days/ |url-status=live }}

In 2023, British Gas came under criticism after a series of media stories highlighting their poor customer service {{Cite news |last=Haynes |first=Tom |date=15 January 2023 |title=How British Gas let down a nation |language=en-GB |work=The Telegraph |url=https://www.telegraph.co.uk/money/consumer-affairs/how-british-gas-let-nation/ |access-date=1 February 2023 |issn=0307-1235}} and practice of breaking into homes to force people onto pre-payment meters.{{Cite news |last=Bosset |first=Paul Morgan-Bentley, Head of Investigations I. Video by Kasia Sobocinska and Stephanie |title=Exposed: How British Gas debt agents break into homes of vulnerable |newspaper=The Times |language=en |url=https://www.thetimes.com/article/british-gas-prepayment-meter-debt-energy-bills-investigation-wrgnzt6xs |access-date=1 February 2023 |issn=0140-0460 |archive-date=29 June 2024 |archive-url=https://web.archive.org/web/20240629083732/https://www.thetimes.com/article/british-gas-prepayment-meter-debt-energy-bills-investigation-wrgnzt6xs |url-status=live }} After an internal enquiry, they announced they would no longer use the third-party contractor responsible.{{cite web |title=British Gas sacks debt collectors who broke into homes of vulnerable |url=https://www.thetimes.com/article/british-gas-sacks-debt-collectors-agency-prepayment-meters-2pkzm8jtj |website=The Times |access-date=7 May 2023}}

In a 2023 review, the UK government regulator for the energy sector, Ofgem, found that British Gas had 'moderate weaknesses' with their customer service processes, alongside the majority of suppliers.{{cite web |title=Ofgem completes review of suppliers' customer service and complaints handling |url=https://www.ofgem.gov.uk/publications/ofgem-completes-review-suppliers-customer-service-and-complaints-handling |access-date=7 May 2023 |website=Ofgem |date=2 February 2023 |archive-date=7 May 2023 |archive-url=https://web.archive.org/web/20230507211719/https://www.ofgem.gov.uk/publications/ofgem-completes-review-suppliers-customer-service-and-complaints-handling |url-status=live }} They are described as the "worst firm to be moved to" by MoneySavingExpert.com after a 2022 survey.{{cite web |title=British Gas is the worst firm to be moved to if your energy firm goes bust, MSE survey of 12,000 people shows |url=https://twitter.com/MoneySavingExp/status/1500767099496673282 |access-date=7 May 2023 |archive-date=7 March 2022 |archive-url=https://web.archive.org/web/20220307093754/https://twitter.com/MoneySavingExp/status/1500767099496673282 |url-status=live }}{{Primary source inline|date=June 2024}}

British Gas has actively been involved in sports sponsorship since the early 2000s. This includes a six-year, £15 million deal with British Swimming between 2009 and 2015, encompassing the London 2012 Olympics.{{cite web |url=http://www.morethanthegames.co.uk/summer-sports/122913-british-gas-sponsor-british-swimming-team |title=British Gas to sponsor British swimming team – More Than Games |access-date=1 April 2012 |url-status=dead |archive-url=https://web.archive.org/web/20090324075812/http://www.morethanthegames.co.uk/summer-sports/122913-british-gas-sponsor-british-swimming-team |archive-date=24 March 2009}} From 2006 to 2009, it sponsored the Southern Football League of England.{{cite web|url=http://www.kentishfootball.co.uk/mambo/index.php?option%3Dcom_content%26task%3Dview%26id%3D763%26Itemid%3D39 |title=British Gas Sponsor Southern League |access-date=1 April 2012 |url-status=dead |archive-url=https://web.archive.org/web/20130720005554/http://www.kentishfootball.co.uk/mambo/index.php?option=com_content&task=view&id=763&Itemid=39 |website=Kentish Football |archive-date=20 July 2013}}

British Gas has also sponsored the show Creature Comforts when it was shown on ITV1 in late 2005

The company's extensive television advertising has featured many high-profile individuals, and in the beginning of the 1990s, one advertisement included Cheryl Tweedy as a small child, more than ten years before the beginning of her pop music career.{{cite news|title=Before They Were Famous: Celebs in Ads (VIDEO)|url=http://www.huffingtonpost.co.uk/2012/02/03/celebs-in-ads_n_1252476.html|work=HuffPost}}

In November 2012, the Information Commissioner's Office publicly listed British Gas as one of a number of companies that it had concerns about due to complaints of unsolicited marketing telephone calls. In response, British Gas said that "We uphold the highest standards when contacting people in their homes, and only use contact information if we have express permission to do so".{{citation |url=https://www.bbc.co.uk/news/business-20348373 |work=BBC News |title=Commissioner names firms over 'nuisance' marketing calls |date=16 November 2012 |last=Core |first=Kevin |access-date=8 February 2013 |archive-date=20 September 2015 |archive-url=https://web.archive.org/web/20150920000335/http://www.bbc.co.uk/news/business-20348373 |url-status=live }}

In July 2014, regulator Ofgem reached an agreement with British Gas for the company to pay £1 million in compensation to hundreds of people, who had been advised to switch from other suppliers to British Gas by British Gas advisers using exaggerated claims.{{cite news|title=BG pays compensation for mis-sold contracts|url=http://www.britainnews.net/index.php/sid/223524977/scat/3a8a80d6f705f8cc/ht/BG-pays-compensation-for-mis-sold-contracts|access-date=5 July 2014|publisher=Britain News.Net|archive-url=https://web.archive.org/web/20140714202819/http://www.britainnews.net/index.php/sid/223524977/scat/3a8a80d6f705f8cc/ht/BG-pays-compensation-for-mis-sold-contracts|archive-date=14 July 2014|url-status=dead}} On 20 September 2015, British Gas launched an advert, including their new mascot, Wilbur the Penguin.

In 2023 British Gas began a five-year partnership with the British Olympic Association and the British Paralympic Association.{{Cite web |title=British Gas joins Team GB and ParalympicsGB ahead of Paris 2024 |url=https://www.teamgb.com/article/british-gas-team-gb-paralympicsgb-paris-2024/6q7HvpmZnJJ5AmpUdQhI3Q |access-date=20 December 2023 |website=teamgb.com |language=en-gb |archive-date=20 December 2023 |archive-url=https://web.archive.org/web/20231220123057/https://www.teamgb.com/article/british-gas-team-gb-paralympicsgb-paris-2024/6q7HvpmZnJJ5AmpUdQhI3Q |url-status=live }}{{cite news|url=https://www.marketing-beat.co.uk/2023/10/17/british-gas-team-gb-stars/|title=British Gas flips sporting stereotypes with Team GB stars|last=Louis|first=Yasmeen|date=17 October 2023|work=MarketingBeat|accessdate=4 December 2024|archive-date=7 December 2024|archive-url=https://web.archive.org/web/20241207003742/https://www.marketing-beat.co.uk/2023/10/17/british-gas-team-gb-stars/|url-status=live}}

British Gas is a supplier of both gas and electricity for homes across the country. However the infrastructure (pipes) which delivers the gas to consumers is owned and maintained by other companies. Similarly, the network of towers and cables that distributes their electricity is maintained by distribution network operators (DNOs) which vary from region to region, and not by British Gas. So, as with other electricity suppliers, if there is an electrical power outage, it is necessary to contact the appropriate DNO, rather than British Gas or your other electricity supplier.{{cite web|title=The GB electricity distribution network|url=https://www.ofgem.gov.uk/electricity/distribution-networks/gb-electricity-distribution-network|access-date=14 July 2014|date=18 June 2013}}

British Gas has six training centres, called British Gas Academies, in Rotherham, Thatcham, Dartford, Leicester, Stockport and Glasgow.{{Cite web|location=London|title=Training Centres|url=https://britishgas-engineeringacademy.co.uk/our-services/training/training-centres|publisher=British Gas|access-date=1 April 2025|archive-date=21 April 2025|archive-url=https://web.archive.org/web/20250421141611/https://britishgas-engineeringacademy.co.uk/our-services/training/training-centres|url-status=live}}

• Centrica
• Gas meter

{{Reflist|30em}}

• {{cite book|author=Brady, Robert A.|title=Crisis in Britain: Plans and Achievements of the Labour Government|url=https://archive.org/details/crisisinbritainp0000brad|url-access=registration|year=1950|publisher=University of California Press}} On nationalization 1945–1950: pp. 132–182

• {{Official website|http://www.britishgas.co.uk/}}
• [https://mrc.epexio.com/records/GAS Catalogue of the British Gas operational research archives], held at the Modern Records Centre, University of Warwick
• [https://mrc.epexio.com/records/GAN Catalogue of the British Gas North West operational research reports], held at the Modern Records Centre, University of Warwick

{{Authority control}}{{Energy in the United Kingdom|companies}}

Category:Natural gas infrastructure in the United Kingdom

Category:Centrica

Category:British royal warrant holders

Category:Energy companies established in 1986

Category:Non-renewable resource companies established in 1986

Category:1986 establishments in the United Kingdom