Comparison of CRM systems
General
Only stable releases are mentioned.
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Systems
! Creator ! Last Stable Version ! Release Date ! License ! Implementation language(s) !AI ! Server Operating System ! Database backend ! First Release Date |
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Act! CRM
| Pat Sullivan and Mike Muhney | 22.1 | June 2020 | Proprietary or SaaS |yes | MS SQL | 1987 |
Adempiere
| Jorg Janke | 3.9.3 | December 2019 | GPLv2 | Java |no | Windows, Linux, Unix, Mac | | 2006 |
Base CRM/Zendesk
| Base CRM | 2016 | 2009 | SaaS |yes | Cloud Computing, iOS, Android, Windows Phone | MySQL | 2009 |
Capsule (CRM)
| Zestia Ltd. | 2019 | 2009 | SaaS | Java, Scala and JavaScript |yes | 2009 |
CiviCRM
| Dave Greenberg, Donald Lobo, Michal Mach | AGPLv3 | PHP 7.2+ |yes | Cross-platform | 2004 |
Dolibarr
| Rodolphe Quiedeville, Laurent Destailleur | 13.0.3 | June 2021 | PHP 5.6.x, 7.x |yes | Cross-platform | MySQL or PostgreSQL | 2003 |
Dynamics CRM
| Dynamics 365 9.1 | July 2019 | Proprietary or SaaS | .NET, ASP.NET |yes | Windows | MS SQL | 2003 |
GNU Enterprise
| FSF | | | GPLv3 | Python |no, this project has been decommissioned | Linux, Unix, Mac OS X, Windows | Firebird/Interbase, MySQL, MaxDB, MS ADO (MS SQL-Server/MS Access), Oracle, PostgreSQL, SQLite, SQLite3, CSV files,DBF files (DBase, XBase etc.), INI style configuration files | 2003 |
Group-Office
| Intermesh BV | 6.4.178 | October 2020 | AGPLv3, SaaS and proprietary | PHP/JavaScript |no | Windows, Linux, Unix, Mac OS | MySQL | 2003 |
HubSpot CRM Free
| HubSpot | N/A | N/A | SaaS{{cite web |url=http://searchcrm.techtarget.com/feature/A-comparison-of-the-leading-CRM-platforms-Which-is-right-for-you |title=Comparison of the top CRM platforms and marketing automation tools |first=Scott |last=Robinson |date=June 2017 |publisher= |accessdate=13 November 2017}} | Java {{cite web |url=https://product.hubspot.com/blog/modern-java-at-hubspot |title=Modern Java at HubSpot |first=Whitney |last=Sorenson |date=20 January 2016 |publisher=HubSpot |accessdate=13 November 2017}} |yes | Cloud computing | HBase | 2014{{cite news |title=The effect of HubSpot's CRM launch on Salesforce |last1=Salager |first1=Serge |url=https://techcrunch.com/2014/12/10/is-hubspots-crm-launch-a-declaration-of-war-to-salesforce/ |newspaper=TechCrunch |date=10 December 2014 |accessdate=13 November 2017}} |
Neolane
| Adobe | v6 | 2012 | Proprietary or SaaS | C++, JavaScript |yes | Windows, Linux | MS SQL, Oracle, PostgreSQL, MySQL | 2001 |
Nutshell CRM
| Nutshell CRM | 2017 | 2017 | SaaS | PHP |yes | MySQL | 2010 |
Oracle Advertising and Customer Experience (CX)
| 2021 | Sept 2021 | Proprietary or SaaS | Java, PL/SQL, C/C++, Python |yes | Oracle Database | 2011 |
Pega CRM{{Citation|date=November 21, 2016 |title=The Forrester Wave: CRM Suites For Enterprise Organizations, Q4 2016 |publisher=Forrester |url=https://www.forrester.com/report/The+Forrester+Wave+CRM+Suites+For+Enterprise+Organizations+Q4+2016/-/E-RES129311 |accessdate=September 13, 2017 }}
| ? | ? | Proprietary | ? |yes | Windows, Linux, Mac, web browser | ? | ? |
Pipedrive
| Pipedrive | 2018 | 2018 | SaaS | JavaScript, PHP |yes | MySQL | 2011 |
Pivotal CRM / Aptean CRM
| Aptean | 6.6 | January 2019 | .NET |yes | Windows | MS SQL, Oracle | 1996 |
Really Simple Systems / Spotler CRM
| Really Simple Systems | 2016 | 2006 | SaaS | VBScript, JavaScript, ASP |yes | MySQL | 2006 |
SageCRM
| Sage CRM 2019 R1 | February 2019 | Proprietary or SaaS | ASP.NET, ASP |yes | Windows | MS SQL, ORACLE, DB2 | 1981 |
Salesbox CRM
| Salesbox CRM | 2019 | 2019 | SaaS |yes | 2014 |
Salesforce.com
| Marc Benioff | Winter '21 | June 2019 | APEX (Proprietary Language Java-like) |yes | Proprietary | 1999 |
SAP CRM
| SAP SE | 7.0 EHP4 SP11 | 2018 | ABAP |yes | Windows, Linux, Unix | SAP HANA, MS SQL, Oracle | 2000 |
SAP Cloud for Customer
| SAP SE | 1811 | 2018 | ABAP |yes | Linux | SAP HANA | 2009 |
Snapforce CRM
| Snapforce CRM | 2016 | 2013 | SaaS | PHP |no | MySQL | 2011 |
SugarCRM
| John Roberts, Clint Oram, Jacob Taylor | June 2019 | Proprietary or SaaS | PHP |yes | Cross-platform | MySQL, Microsoft SQL Server, IBM DB2, and Oracle (IBM DB2 and Oracle only available for Sugar Enterprise edition) | 2004 |
SuiteCRM
| SalesAgility | 8.0.4 | March 2022 | AGPLv3 | PHP |yes | Cross-platform | MariaDB, MySQL, Microsoft SQL Server | 2013 |
SuperOffice CRM
| SuperOffice | 7.5 | 2014 | C++,C# and ASP.NET |yes | Windows | SQL Server | 1990 |
OnlyOffice
| Ascensio System SIA | 10.5.1 | December 2019 | ASP.NET |yes | Windows | Microsoft SQL Server, Amazon Server | 2010 |
Tryton
| Tryton | 5.6 | May 2020 | GPLv3 | Python, JavaScript |no | Cross-platform | PostgreSQL, MySQL, SQLite | 2008 |
WORKetc
| Daniel Barnett | v4.0 | 2013 | SaaS | C#, .NET |no | Windows | Microsoft SQL Server, Amazon Server | 2009 |
Zoho CRM
| Zoho CRM | Zoho CRM 2018 | 2018 | SaaS | Java |yes | Cloud Computing, Cross Platform | Proprietary | 1999 |
Features
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System
! Office Integration ! Multi Lingual ! Languages Supported ! Web-Based ! Time Tracking ! Attaching Emails to Business Objects ! Desktop Environment ! Global Search ! LDAP Support |
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Act! CRM
| {{yes}} | {{yes}} | en, de, fr | {{yes}} | | | {{yes}} | {{yes}} | {{No}} |
Adempiere
| ? | ? | ? | ? | ? | ? | ? | ? | ? |
Base CRM
| {{yes}} | {{yes}} | de, en, es, fr, nl, pl, pt | {{yes}} | {{yes}} | {{yes}} | {{no}} | {{yes}} | {{no}} |
Capsule (CRM)
| {{no}} | en | {{yes}} | {{no}} | {{yes}} | {{yes}} | {{yes}} | ? |
CiviCRM
| ? | {{yes}} | {{yes}} Over 40 | {{yes}} Integrated with Drupal, Wordpress, Joomla! or Backdrop | {{yes}} through Agiliway's Time Tracker or CiviMobile | {{yes}} (when email is sent from software) | ? |{{yes}} | ? |
Dolibarr
| A module google is available for customer and agenda sync | {{yes}} | Over 30 | {{yes}} | {{yes}} | {{yes}} (when email is sent from software) | ? | {{yes}} | {{yes}} |
Microsoft Dynamics CRM
| {{yes}} | {{yes}} | {{yes}} over 40 | {{yes}} | {{yes}} | {{yes}} | {{no}} | {{yes}} | {{yes}} with ADFS |
GNU Enterprise
| {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | ? | ? | ? | ? |
Group-Office
| {{yes}} | {{yes}} | Over 20 languages | {{yes}} | {{yes}} | ? | ? | ? | ? |
HubSpot CRM Free
| Gmail, G Suite, Outlook, Office 365 for Windows{{cite web |url=http://searchcrm.techtarget.com/feature/What-to-expect-from-the-HubSpot-CRM-platform |title=What to expect from the HubSpot CRM platform |author=T.J. Houpes |date=25 September 2015 |publisher=TechTarget |accessdate=9 November 2017}} | {{Yes}} | en, fr, jp, de, pt, es{{cite web |url=https://knowledge.hubspot.com/articles/kcs_article/account/which-hubspot-features-are-optimized-for-international-businesses |title=Which HubSpot features are optimized for international businesses? |date=1 November 2017 |publisher=HubSpot |accessdate=13 November 2017}} | {{No}} | {{Yes}}{{cite web |url=https://smallbiztrends.com/2014/09/hubspot-crm-sales-marketing.html |title=HubSpot adds sales platform and Free CRM to Its Marketing System |first=Anita |last=Campbell |date=17 September 2014 |publisher=Small Business Trends |accessdate=13 November 2017}} | {{Yes}} | {{No}} |
Neolane
| ? | ? | ? | ? | ? | ? | ? | ? | ? |
Nutshell CRM
| Google Apps, Microsoft Exchange | {{no}} | {{in lang|en}} | {{yes}} | {{no}} | {{yes}} | ? | {{yes}} | ? |
OnlyOffice
| {{yes}} | {{yes}} | en, de, fr, es, it, ru, lat | {{yes}} | {{yes}} | ? | ? | ? | ? |
Oracle Advertising and Customer Experience (CX)
| {{yes}} | {{yes}} | 26 languages | {{yes}} | {{no}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |
Pega CRM
| ? | ? | ? | ? | ? | ? | ? |
Pipedrive
| {{yes}} | {{yes}} | de, en, es, et, fi, fr, it, no, nl, pl, pt, ru, tr, ko, ja | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |
Pivotal CRM
| {{yes}} | {{yes}} | {{yes}} | Web/Windows | ? | {{yes}} | ? | {{yes}} | {{yes}} |
Really Simple Systems
| {{yes}} | {{No}} | en | {{yes}} | {{No}} | ? | ? | ? | ? |
SageCRM
| {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | ? |
Salesbox CRM
| {{yes}} | {{yes}} | de, en, es, fr, nl, pt, se, no, fi, tr, ro, ru, jp, ch, ko, hu | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{no}} |
Salesforce.com{{cite web|url=https://www.salesforce.com/crm/comparison/ |title=Compare Salesforce CRM |publisher=Salesforce.com }}
| {{yes}} | {{yes}} | en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl | {{yes}} | {{no}} | {{no}} | {{no}} | {{yes}} | {{no}} |
Siebel
| {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{no}} | {{yes}} | ? | ? | {{yes}} |
SAP CRM
| {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{no}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |
Snapforce CRM
| {{yes}} | {{yes}} | de, en, es, et, fi, fr, it, nl, pl, pt, tr, ko, ja, ru | {{yes}} | {{no}} | {{yes}} | ? | {{yes}} | {{yes}} |
SugarCRM
| {{yes}} - Outlook, Excel, Word Plugins{{ref|https://support.sugarcrm.com/Documentation/Plug-ins/}} | {{yes}} | sq_AL, ar_SA, bg_BG, ca_ES, zh_CN, hr_HR, cs_CZ, da_DK, nl_NL, en_UK, en_us, et_EE, fi_FI, fr_FR, de_DE, el_EL, he_IL, hu_HU, it_it, ja_JP, ko_KR, lv_LV, lt_LT, nb_NO, pl_PL, pt_PT, pt_BR, ro_RO, ru_RU, sr_RS, sk_SK, es_ES, es_LA, sv_SE, th_TH, zh_TW, tr_TR, uk_UA | {{yes}} | {{yes}} | {{yes}} | ? | {{Yes}} | {{Yes}} |
SuiteCRM
| Via Plugin | {{yes}} | 20 languages | {{yes}} | {{yes}} | {{yes}} | {{no}} | {{yes}} | {{yes}} |
SuperOfficeCRM
| {{yes}} | {{yes}} | cn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zh | {{yes}} | {{yes}} | ? | ? | ? | ? |
Tryton
| ? | {{yes}} | bg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, sl | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |
WORKetc
| Outlook Addon and Google Docs | {{yes}} | de, en, es, fr, it, nl | {{yes}} | {{yes}} | {{yes}} | ? | {{yes}} | ? |
Zoho CRM
| Outlook & MS Office | {{yes}} | en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl, pl | {{yes}} | {{yes}} | {{yes}} | ? | {{yes}} | {{yes}} |
See also
- Comparison of mobile CRM systems
- List of ERP software packages (Enterprise Resource Planning)
- Customer relationship management (CRM)