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Comparison of CRM systems

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This article is a comparison of notable CRM systems.

ERP systems are considered a superset of CRM systems.

General

Only stable releases are mentioned.

class="sortable wikitable" style="width: auto; text-align: center; font-size: smaller"
Systems

! Creator

! Last Stable Version

! Release Date

! License

! Implementation language(s)

!AI

! Server Operating System

! Database backend

! First Release Date

Act! CRM

| Pat Sullivan and Mike Muhney

| 22.1

| June 2020

| Proprietary or SaaS

| C#, .NET

|yes

| Windows, Web, iOS, Android

| MS SQL

| 1987

Adempiere

| Jorg Janke

| 3.9.3

| December 2019

| GPLv2

| Java

|no

| Windows, Linux, Unix, Mac

|

| 2006

Base CRM/Zendesk

| Base CRM

| 2016

| 2009

| SaaS

| Ruby on Rails, Python

|yes

| Cloud Computing, iOS, Android, Windows Phone

| MySQL

| 2009

Capsule (CRM)

| Zestia Ltd.

| 2019

| 2009

| SaaS

| Java, Scala and JavaScript

|yes

| Web, iOS, Android

|MySQL

| 2009

CiviCRM

| Dave Greenberg, Donald Lobo, Michal Mach

| 5.57{{cite web|url=https://civicrm.org/blog/dev-team/civicrm-5570-5562-5514-esr-security-release|title=CiviCRM 5.57.0, 5.56.2, 5.51.4-ESR Security Release|date=4 January 2023|accessdate=16 January 2023}}

| January 2023

| AGPLv3

| PHP 7.2+

|yes

| Cross-platform

| MySQL 5.7+ or MariaDB 10.0+

| 2004

Dolibarr

| Rodolphe Quiedeville, Laurent Destailleur

| 13.0.3

| June 2021

| GPLv3 or SaaS

| PHP 5.6.x, 7.x

|yes

| Cross-platform

| MySQL or PostgreSQL

| 2003

Dynamics CRM

| Microsoft

| Dynamics 365 9.1

| July 2019

| Proprietary or SaaS

| .NET, ASP.NET

|yes

| Windows

| MS SQL

| 2003

GNU Enterprise

| FSF

|

|

| GPLv3

| Python

|no, this project has been decommissioned

| Linux, Unix, Mac OS X, Windows

| Firebird/Interbase, MySQL, MaxDB, MS ADO (MS SQL-Server/MS Access), Oracle, PostgreSQL, SQLite, SQLite3, CSV files,DBF files (DBase, XBase etc.), INI style configuration files

| 2003

Group-Office

| Intermesh BV

| 6.4.178

| October 2020

| AGPLv3, SaaS and proprietary

| PHP/JavaScript

|no

| Windows, Linux, Unix, Mac OS

| MySQL

| 2003

HubSpot CRM Free

| HubSpot

| N/A

| N/A

| SaaS{{cite web |url=http://searchcrm.techtarget.com/feature/A-comparison-of-the-leading-CRM-platforms-Which-is-right-for-you |title=Comparison of the top CRM platforms and marketing automation tools |first=Scott |last=Robinson |date=June 2017 |publisher= |accessdate=13 November 2017}}

| Java {{cite web |url=https://product.hubspot.com/blog/modern-java-at-hubspot |title=Modern Java at HubSpot |first=Whitney |last=Sorenson |date=20 January 2016 |publisher=HubSpot |accessdate=13 November 2017}}

|yes

| Cloud computing

| HBase

| 2014{{cite news |title=The effect of HubSpot's CRM launch on Salesforce |last1=Salager |first1=Serge |url=https://techcrunch.com/2014/12/10/is-hubspots-crm-launch-a-declaration-of-war-to-salesforce/ |newspaper=TechCrunch |date=10 December 2014 |accessdate=13 November 2017}}

Neolane

| Adobe

| v6

| 2012

| Proprietary or SaaS

| C++, JavaScript

|yes

| Windows, Linux

| MS SQL, Oracle, PostgreSQL, MySQL

| 2001

Nutshell CRM

| Nutshell CRM

| 2017

| 2017

| SaaS

| PHP

|yes

| Web, iOS, Android

| MySQL

| 2010

Oracle Advertising and Customer Experience (CX)

| Oracle Corporation

| 2021

| Sept 2021

| Proprietary or SaaS

| Java, PL/SQL, C/C++, Python

|yes

| Cloud computing

| Oracle Database

| 2011

Pega CRM{{Citation|date=November 21, 2016 |title=The Forrester Wave: CRM Suites For Enterprise Organizations, Q4 2016 |publisher=Forrester |url=https://www.forrester.com/report/The+Forrester+Wave+CRM+Suites+For+Enterprise+Organizations+Q4+2016/-/E-RES129311 |accessdate=September 13, 2017 }}

| Chordiant

| ?

| ?

| Proprietary

| ?

|yes

| Windows, Linux, Mac, web browser

| ?

| ?

Pipedrive

| Pipedrive

| 2018

| 2018

| SaaS

| JavaScript, PHP

|yes

| Web, iOS, Android

| MySQL

| 2011

Pivotal CRM / Aptean CRM

| Aptean

| 6.6

| January 2019

| Proprietary

| .NET

|yes

| Windows

| MS SQL, Oracle

| 1996

Really Simple Systems / Spotler CRM

| Really Simple Systems

| 2016

| 2006

| SaaS

| VBScript, JavaScript, ASP

|yes

| Cloud Computing

| MySQL

| 2006

SageCRM

| Sage Group

| Sage CRM 2019 R1

| February 2019

| Proprietary or SaaS

| ASP.NET, ASP

|yes

| Windows

| MS SQL, ORACLE, DB2

| 1981

Salesbox CRM

| Salesbox CRM

| 2019

| 2019

| SaaS

| JS, React

|yes

| Web, iOS, Android

| PostgreSQL

| 2014

Salesforce.com

| Marc Benioff

| Winter '21

| June 2019

| Proprietary

| APEX (Proprietary Language Java-like)

|yes

| Cloud Computing

| Proprietary

| 1999

SAP CRM

| SAP SE

| 7.0 EHP4 SP11

| 2018

| Proprietary

| ABAP

|yes

| Windows, Linux, Unix

| SAP HANA, MS SQL, Oracle

| 2000

SAP Cloud for Customer

| SAP SE

| 1811

| 2018

| Proprietary

| ABAP

|yes

| Linux

| SAP HANA

| 2009

Snapforce CRM

| Snapforce CRM

| 2016

| 2013

| SaaS

| PHP

|no

| Cloud Computing

| MySQL

| 2011

SugarCRM

| John Roberts, Clint Oram, Jacob Taylor

| 9.0.1{{Cite web|url=https://community.sugarcrm.com/community/releases/blog/2019/06/28/version-901-now-available|title = Version 9.0.1 Now Available}}

| June 2019

| Proprietary or SaaS

| PHP

|yes

| Cross-platform

| MySQL, Microsoft SQL Server, IBM DB2, and Oracle (IBM DB2 and Oracle only available for Sugar Enterprise edition)

| 2004

SuiteCRM

| SalesAgility

| 8.0.4

| March 2022

| AGPLv3

| PHP

|yes

| Cross-platform

| MariaDB, MySQL, Microsoft SQL Server

| 2013

SuperOffice CRM

| SuperOffice

| 7.5

| 2014

| Proprietary

| C++,C# and ASP.NET

|yes

| Windows

| SQL Server

| 1990

OnlyOffice

| Ascensio System SIA

| 10.5.1

| December 2019

| GPLv3, SaaS

| ASP.NET

|yes

| Windows

| Microsoft SQL Server, Amazon Server

| 2010

Tryton

| Tryton

| 5.6

| May 2020

| GPLv3

| Python, JavaScript

|no

| Cross-platform

| PostgreSQL, MySQL, SQLite

| 2008

WORKetc

| Daniel Barnett

| v4.0

| 2013

| SaaS

| C#, .NET

|no

| Windows

| Microsoft SQL Server, Amazon Server

| 2009

Zoho CRM

| Zoho CRM

| Zoho CRM 2018

| 2018

| SaaS

| Java

|yes

| Cloud Computing, Cross Platform

| Proprietary

| 1999

Features

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System

! Office Integration

! Multi Lingual

! Languages Supported

! Web-Based

! Time Tracking

! Attaching Emails to Business Objects

! Desktop Environment

! Global Search

! LDAP Support

Act! CRM

| {{yes}}

| {{yes}}

| en, de, fr

| {{yes}}

|

|

| {{yes}}

| {{yes}}

| {{No}}

Adempiere

| ?

| ?

| ?

| ?

| ?

| ?

| ?

| ?

| ?

Base CRM

| {{yes}}

| {{yes}}

| de, en, es, fr, nl, pl, pt

| {{yes}}

| {{yes}}

| {{yes}}

| {{no}}

| {{yes}}

| {{no}}

Capsule (CRM)

| Gmail G Suite

| {{no}}

| en

| {{yes}}

| {{no}}

| {{yes}}

| {{yes}}

| {{yes}}

| ?

CiviCRM

| ?

| {{yes}}

| {{yes}} Over 40

| {{yes}} Integrated with Drupal, Wordpress, Joomla! or Backdrop

| {{yes}} through Agiliway's Time Tracker or CiviMobile

| {{yes}} (when email is sent from software)

| ?

|{{yes}}

| ?

Dolibarr

| A module google is available for customer and agenda sync

| {{yes}}

| Over 30

| {{yes}}

| {{yes}}

| {{yes}} (when email is sent from software)

| ?

| {{yes}}

| {{yes}}

Microsoft Dynamics CRM

| {{yes}}

| {{yes}}

| {{yes}} over 40

| {{yes}}

| {{yes}}

| {{yes}}

| {{no}}

| {{yes}}

| {{yes}} with ADFS

GNU Enterprise

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| ?

| ?

| ?

| ?

Group-Office

| {{yes}}

| {{yes}}

| Over 20 languages

| {{yes}}

| {{yes}}

| ?

| ?

| ?

| ?

HubSpot CRM Free

| Gmail, G Suite, Outlook, Office 365 for Windows{{cite web |url=http://searchcrm.techtarget.com/feature/What-to-expect-from-the-HubSpot-CRM-platform |title=What to expect from the HubSpot CRM platform |author=T.J. Houpes |date=25 September 2015 |publisher=TechTarget |accessdate=9 November 2017}}

| {{Yes}}

| en, fr, jp, de, pt, es{{cite web |url=https://knowledge.hubspot.com/articles/kcs_article/account/which-hubspot-features-are-optimized-for-international-businesses |title=Which HubSpot features are optimized for international businesses? |date=1 November 2017 |publisher=HubSpot |accessdate=13 November 2017}}

| {{Yes}}

| {{No}}

| {{Yes}}{{cite web |url=http://www.businessnewsdaily.com/10071-best-crm-tools-startup.html |title=HubSpot review: Best CRM software for startups |first=Chad |last=Brooks |date=12 July 2017 |publisher=Business News Daily |accessdate=13 November 2017}}

| {{Yes}}{{cite web |url=https://smallbiztrends.com/2014/09/hubspot-crm-sales-marketing.html |title=HubSpot adds sales platform and Free CRM to Its Marketing System |first=Anita |last=Campbell |date=17 September 2014 |publisher=Small Business Trends |accessdate=13 November 2017}}

| {{Yes}}

| {{No}}

Neolane

| ?

| ?

| ?

| ?

| ?

| ?

| ?

| ?

| ?

Nutshell CRM

| Google Apps, Microsoft Exchange

| {{no}}

| {{in lang|en}}

| {{yes}}

| {{no}}

| {{yes}}

| ?

| {{yes}}

| ?

OnlyOffice

| {{yes}}

| {{yes}}

| en, de, fr, es, it, ru, lat

| {{yes}}

| {{yes}}

| ?

| ?

| ?

| ?

Oracle Advertising and Customer Experience (CX)

| {{yes}}

| {{yes}}

| 26 languages

| {{yes}}

| {{no}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

Pega CRM

| ?

| ?

| ?

| ?

| ?

| ?

| ?

| {{Maybe}}{{Cite web|url=https://community.pega.com/support/support-articles/global-search-not-working-1|title=Global search not working {{!}} Pega|website=community.pega.com|date=21 April 2017|language=en|access-date=2018-10-28}}

| {{Yes}}{{Cite web|url=https://community.pega.com/knowledgebase/articles/controlling-web-access-through-ldap|title=Controlling web access through LDAP {{!}} Pega|website=community.pega.com|date=28 March 2008|language=en|access-date=2018-10-28}}

Pipedrive

| {{yes}}

| {{yes}}

| de, en, es, et, fi, fr, it, no, nl, pl, pt, ru, tr, ko, ja

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

Pivotal CRM

| {{yes}}

| {{yes}}

| {{yes}}

| Web/Windows

| ?

| {{yes}}

| ?

| {{yes}}

| {{yes}}

Really Simple Systems

| {{yes}}

| {{No}}

| en

| {{yes}}

| {{No}}

| ?

| ?

| ?

| ?

SageCRM

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| ?

Salesbox CRM

| {{yes}}

| {{yes}}

| de, en, es, fr, nl, pt, se, no, fi, tr, ro, ru, jp, ch, ko, hu

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{no}}

Salesforce.com{{cite web|url=https://www.salesforce.com/crm/comparison/ |title=Compare Salesforce CRM |publisher=Salesforce.com }}

| {{yes}}

| {{yes}}

| en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl

| {{yes}}

| {{no}}

| {{no}}

| {{no}}

| {{yes}}

| {{no}}

Siebel

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{no}}

| {{yes}}

| ?

| ?

| {{yes}}

SAP CRM

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{no}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

Snapforce CRM

| {{yes}}

| {{yes}}

| de, en, es, et, fi, fr, it, nl, pl, pt, tr, ko, ja, ru

| {{yes}}

| {{no}}

| {{yes}}

| ?

| {{yes}}

| {{yes}}

SugarCRM

| {{yes}} - Outlook, Excel, Word Plugins{{ref|https://support.sugarcrm.com/Documentation/Plug-ins/}}

| {{yes}}

| sq_AL, ar_SA, bg_BG, ca_ES, zh_CN, hr_HR, cs_CZ, da_DK, nl_NL, en_UK, en_us, et_EE, fi_FI, fr_FR, de_DE, el_EL, he_IL, hu_HU, it_it, ja_JP, ko_KR, lv_LV, lt_LT, nb_NO, pl_PL, pt_PT, pt_BR, ro_RO, ru_RU, sr_RS, sk_SK, es_ES, es_LA, sv_SE, th_TH, zh_TW, tr_TR, uk_UA

| {{yes}}

| {{yes}}

| {{yes}}

| ?

| {{Yes}}

| {{Yes}}

SuiteCRM

| Via Plugin

| {{yes}}

| 20 languages

| {{yes}}

| {{yes}}

| {{yes}}

| {{no}}

| {{yes}}

| {{yes}}

SuperOfficeCRM

| {{yes}}

| {{yes}}

| cn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zh

| {{yes}}

| {{yes}}

| ?

| ?

| ?

| ?

Tryton

| ?

| {{yes}}

| bg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, sl

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

| {{yes}}

WORKetc

| Outlook Addon and Google Docs

| {{yes}}

| de, en, es, fr, it, nl

| {{yes}}

| {{yes}}

| {{yes}}

| ?

| {{yes}}

| ?

Zoho CRM

| Outlook & MS Office

| {{yes}}

| en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl, pl

| {{yes}}

| {{yes}}

| {{yes}}

| ?

| {{yes}}

| {{yes}}

See also

References

{{reflist}}

Category:Customer relationship management software

CRM systems