Directorate of National Consumer Rights Protection
{{Short description|Quasi-judicial government department in Bangladesh}}
{{Use dmy dates|date=November 2019}}
{{Infobox government agency
| agency_name = Directorate of National Consumer Rights Protection
| native_name_a = জাতীয় ভোক্তা অধিকার সংরক্ষণ অধিদপ্তর
| native_name_r =
| seal =
| seal_width = 140px
| seal_caption = Seal of DNCRP
| logo =
| formed = {{start date and years ago|df=yes|2009}}
| image =
| preceding2 =
| dissolved =
| superseding =
| jurisdiction = Government of Bangladesh
| headquarters = Dhaka, Bangladesh
| employees =
| budget =
| type =
| parent_department = Ministry of Commerce
| parent_agency =
| chief1_name = A.H.M. Shafiquzzaman
| chief1_position = Director General
| chief2_name =
| chief2_position =
| coordinates = {{coord|23.751005|N|90.395279|E|display=inline,title}}
| members =
| website = [http://dncrp.portal.gov.bd/ Directorate of National Consumer Rights Protection]
}}
Directorate of National Consumer Rights Protection ({{Langx|bn|জাতীয় ভোক্তা অধিকার সংরক্ষণ অধিদপ্তর}}) is a quasi-judicial government department responsible for hearing and addressing consumer complaints over goods and services. It is headquartered in Dhaka with local offices in every divisional cities of Bangladesh.{{cite news |title=Filing complaint by consumers |url=https://www.thedailystar.net/law-our-rights/filing-complaint-consumers-1375501 |accessdate=24 June 2018 |work=The Daily Star |date=14 March 2017 |language=en}}
History
The Directorate of National Consumer Rights Protection was founded in 2009 through the Consumer Rights Protection Act, 2009. The act also created the supplementary National Consumer Right Protection Council. The Directorate of National Consumer Rights Protection is led by a Director General.{{cite news |title=Of my cosmetics, and my rights |url=https://www.thedailystar.net/law-our-rights/my-cosmetics-and-my-rights-1339681 |accessdate=24 June 2018 |work=The Daily Star |date=3 January 2017 |language=en}}{{cite news |title=Consumer law violators to face jail |url=https://www.thedailystar.net/news-detail-60850 |accessdate=24 June 2018 |work=The Daily Star |date=29 October 2008 |language=en}} Consumers can file complaint against business with the Directorate of National Consumer Rights Protection. The directorate after an investigation can place fines on the company if they find against the company. The directorate will give 25 percent of the fine to the complaint.{{cite news |title=Putting Consumers Last |url=https://www.thedailystar.net/star-weekend/spotlight/putting-consumers-last-1383844 |accessdate=24 June 2018 |work=The Daily Star |date=31 March 2017 |language=en}} The aggrieved consumer cannot take legal action against the responsible company without the explicit permission of the Directorate, which has drawn criticism from consumer advocacy groups that the law is actually against the interests of the consumers.{{cite news |title=Seminar points to shortcomings of consumer rights protection law |url=https://www.thedailystar.net/news-detail-136517 |accessdate=24 June 2018 |work=The Daily Star |date=30 April 2010 |language=en}}{{cite news |title=Banglalink fined for helpline fraud |url=https://www.thedailystar.net/business/banglalink-fined-helpline-fraud-1380400 |accessdate=24 June 2018 |work=The Daily Star |date=24 March 2017 |language=en}}
References
{{reflist}}
7. [https://dncrp.portal.gov.bd/site/page/6994f93e-9e86-4b21-b697-221c091ba6f3/%E0%A6%AF%E0%A7%8B%E0%A6%97%E0%A6%BE%E0%A6%AF%E0%A7%87%E0%A6%BE%E0%A6%97
Category:Government departments of Bangladesh
Category:Government agencies of Bangladesh
Category:2009 establishments in Bangladesh
Category:Organisations based in Dhaka
Category:Consumer rights agencies
Category:Regulators of Bangladesh
{{Bangladesh-org-stub}}