Dispute systems design
{{Conflict resolution sidebar}}
Dispute Systems Design (DSD) involves the creation of a set of dispute resolution processes to help an organization, institution, nation-state, or other set of individuals better manage a particular conflict and/or a continuous stream or series of conflicts. For an article about systems for dealing with disputes within organizations see also complaint systems.
See also
References
Carrie Menkel-Meadow, Roots and Inspirations: A Brief History of the Foundations of Dispute Resolution, The Handbook of Dispute Resolution, Michael L. Moffitt and Robert C. Bordone, eds., 13–31, (PON Books, 2005).
Further reading
- Lisa Blomgren Amsler, Janet K. Martínez, and Stephanie E. Smith, Dispute System Design: Preventing, Managing, and Resolving Conflict. (Stanford University Press, 2020).
- William Ury, Jeanne M. Brett, and Stephan B. Goldberg,Getting Disputes Resolved: Design Systems to Cut the Costs of Conflict. (PON Books, 1993).
- Cathy Costantino and Christina Sickles-Merchant,Designing Conflict Management Systems. (Jossey-Bass, 1996).
- Khalil Z. Shariff, Designing Institutions to Manage Conflict: Principles of the Problem Solving Organization, 8 Harv. Negot. L. Rev. 133, 133–57 (2003).
Additional resources
- [https://web.archive.org/web/20080708225957/http://www.law.harvard.edu/hnmcp Harvard Negotiation and Mediation Clinical Program] at Harvard Law School
- [http://www.law.harvard.edu/hnmcp/dsdsymposium2008.php Dispute Systems Design Symposium March 7-8, 2008]{{dead link|date=December 2016 |bot=InternetArchiveBot |fix-attempted=yes }} at Harvard Law School
- [https://web.archive.org/web/20090208193803/http://colorado.edu/conflict/peace/treatment/dsd.htm Conflict Resolution Forum] at the University of Colorado
- [http://moritzlaw.osu.edu/jdr/symposium.html Journal on Dispute Resolution Symposium 2008] at Ohio State
- [http://www.beyondintractability.org/essay/designing_dispute_systems/ Beyondintractability.org]
- http://web.mit.edu/ombud/publications/ for many articles about complaint systems.