Doxy.me

Doxy.me (pronounced "doc-see-me") is a web-based telemedicine platform designed specifically for healthcare providers to conduct video consultations with patients. Doxy.me is known for its simplicity and ease of use.{{Cite journal |last1=Agnisarman |first1=Sruthy Orozhiyathumana |last2=Chalil Madathil |first2=Kapil |last3=Smith |first3=Kevin |last4=Ashok |first4=Aparna |last5=Welch |first5=Brandon |last6=McElligott |first6=James T. |date=January 2017 |title=Lessons learned from the usability assessment of home-based telemedicine systems |url=https://pubmed.ncbi.nlm.nih.gov/27633239/ |journal=Applied Ergonomics |volume=58 |pages=424–434 |doi=10.1016/j.apergo.2016.08.003 |issn=1872-9126 |pmid=27633239}}

History

Doxy.me was founded in 2013 by Brandon Welch while he was a PhD student in Biomedical Informatics at the University of Utah.{{Cite web |date=2024-04-23 |title=Spotlight Interview: Brandon Welch, MS, PhD, Founder & CEO, Doxy.me – Medical Travel & Digital Health News |url=https://medicaltraveltoday.com/spotlight-interview-brandon-welch-ms-phd-founder-ceo-doxy-me/ |access-date=2024-08-30 |language=en-US}} The platform was initially developed to provide a simple and free, HIPAA-compliant telemedicine app for obstetricians to use in a remote prenatal care study. At the time, there were no available solutions that met these criteria, so Welch, along with fellow student Dylan Turner, built the first version of doxy.me using the newly released WebRTC framework.{{Cite web |title=U Telehealth Startup Doxy.me Booms During Pandemic |url=https://lassonde.utah.edu/u-telehealth-startup-doxy-me-booms-during-pandemic/ |website=lassonde.utah.edu|date=10 September 2020 }} Much of the early development of doxy.me was funded by winning several student innovation awards, including "Best Business Plan" in the 2014 Utah Entrepreneur Challenge.{{Cite web |last=Norton |first=Jerry |date=2014-04-16 |title=One tasty entry: Cowboy Kolaches wins Utah Entrepreneur Challenge 2014 |url=https://eccles.utah.edu/news/one-tasty-entry-cowboy-kolaches-wins-utah-entrepreneur-challenge-2014/ |access-date=2024-08-30 |website=The David Eccles School of Business |language=en-US}}{{Cite web |title=Doxy.me Turning Risk into Reward |url=https://lassonde.utah.edu/doxy-me-turning-risk-into-reward/ |website=lassonde.utah.edu|date=31 December 2017 }}

Launched to the public in 2014, doxy.me experienced steady growth reaching 80,000 healthcare providers by the start of 2020. The COVID-19 pandemic significantly accelerated the platform's adoption, with the number of users growing to 700,000 within two months.{{Cite web |date=2020-05-01 |title=Telemedicine 'adoption curve changed overnight' Doxy.me added thousands of providers |url=https://finance.yahoo.com/video/telemedicine-adoption-curve-changed-overnight-160218202.html |access-date=2024-08-30 |website=Yahoo Finance |language=en-US}}{{Cite web |last=Alsever |first=Jennifer |date=2021-05-18 |title=These telehealth startups became global powerhouses overnight |url=https://www.utahbusiness.com/these-telehealth-startups-became-global-powerhouses-overnight/ |access-date=2024-08-30 |website=Utah Business |language=en-US}} As of 2024, approximately 1.3 million healthcare providers worldwide have conducted over 400 million sessions on doxy.me, accounting for nearly 10 billion minutes of telehealth.{{Cite web |date=2024-03-13 |title=Geared for Growth: Doxy.me Connecting Providers and Patients Through Telehealth Solutions |url=https://www.greaterrochesterchamber.com/2024/03/13/geared-for-growth-doxy-me-connecting-providers-and-patients-through-telehealth-solutions/ |access-date=2024-08-30 |website=Greater Rochester Chamber of Commerce |language=en-US}}{{Cite web |title=About Us |url=https://doxy.me/en/about/who-we-are/ |access-date=2024-08-30 |website=Doxy.me |language=en}} Doxy.me is widely adopted across various healthcare settings.{{Cite web |last=Alsever |first=Jennifer |date=2021-05-18 |title=These telehealth startups became global powerhouses overnight |url=https://www.utahbusiness.com/these-telehealth-startups-became-global-powerhouses-overnight/ |access-date=2024-08-30 |website=Utah Business |language=en-US}}

Features

Doxy.me is popular among healthcare providers due to its simplicity,{{Cite web |last=Welch |first=Brandon |title=Council Post: Focus On The Features That Make Your Product Uniquely Useful |url=https://www.forbes.com/councils/forbestechcouncil/2021/05/11/focus-on-the-features-that-make-your-product-uniquely-useful/ |access-date=2024-08-30 |website=Forbes |language=en}} quick implementation,{{Cite web |last1=Post |last2=Share |last3=Post |last4=Print |last5=Email |last6=License |title=Providers scramble for telehealth, pick Microsoft, Zoom and doxy.me in pandemic's early days |url=https://www.healthcaredive.com/news/providers-scramble-for-telehealth-pick-microsoft-zoom-and-doxyme-in-pand/582211/ |access-date=2024-08-30 |website=Healthcare Dive |language=en-US}} clinical workflows,{{Cite web |date=2021-05-21 |title=KLAS: Teladoc, Epic report widest breadth of telehealth capabilities |url=https://www.healthcareitnews.com/news/klas-teladoc-epic-report-widest-breadth-telehealth-capabilities |access-date=2024-08-30 |website=Healthcare IT News |language=en}} and availability of free and low-cost versions. Doxy.me offers a set of features that replicate clinical workflows in a remote environment, including:

  • Video Conferencing: Secure, private real-time video meetings between healthcare providers and patients.
  • Patient Check-In: A streamlined process allowing patients to check in for their appointments.
  • Patient Queue: A system to manage multiple patients, similar to a traditional waiting room queue.
  • Virtual Waiting Room: A virtual space where patients wait for their consultation, with options for custom branding.
  • Patient Transfer: Allows seamless transfer of patients between different healthcare providers within the platform.
  • Custom Branding: Options for healthcare providers to customize the platform’s interface to reflect their brand identity.

In addition to these core features, doxy.me offers apps that extend its functionality including teleconsent, a feature developed with NIH SBIR funding,{{Cite journal |last1=Welch |first1=Brandon M. |last2=Marshall |first2=Elizabeth |last3=Qanungo |first3=Suparna |last4=Aziz |first4=Ayesha |last5=Laken |first5=Marilyn |last6=Lenert |first6=Leslie |last7=Obeid |first7=Jihad |date=2016-03-31 |title=Teleconsent: A novel approach to obtain informed consent for research |journal=Contemporary Clinical Trials Communications |volume=3 |pages=74–79 |doi=10.1016/j.conctc.2016.03.002 |issn=2451-8654 |pmc=5096381 |pmid=27822565}}{{Cite web |title=RePORT ⟩ RePORTER |url=https://reporter.nih.gov/project-details/10654869 |access-date=2024-08-30 |website=reporter.nih.gov}} screenshare, whiteboard, file transfer, payments.

Privacy and security

Doxy.me takes a data-lean approach to privacy and security.{{Cite web |date=2020-06-01 |title=At Doxy.me, simplicity is key to telehealth security |url=https://www.healthcareitnews.com/news/doxyme-simplicity-key-security |access-date=2024-08-30 |website=Healthcare IT News |language=en}} The platform does not collect or store patient health information,{{Cite web |title=Privacy Not Included |url=https://foundation.mozilla.org/en/privacynotincluded/doxyme/ |website=foundation.mozilla.org}} only the healthcare provider knows the patient’s identity, which ensures patient privacy and security through anonymity.{{Cite web |last=Winsa |first=Patty |date=2024-03-18 |title=Could your health data be stored on U.S. servers? Lawsuit tests Ontario's privacy safeguards |url=https://www.thestar.com/news/canada/could-your-health-data-be-stored-on-u-s-servers-lawsuit-tests-ontarios-privacy-safeguards/article_d8d587ee-d597-11ee-9e59-fb2845615626.html |access-date=2024-08-30 |website=Toronto Star |language=en}} This approach, combined with compliance with HIPAA, GDPR, and HITECH regulations, makes doxy.me a trusted platform for secure telehealth consultations. HIPAA compliance is included in the free version.

Related activities

One study found that nationwide use of doxy.me in 2021-2022 resulted in an approximate annual CO2 emissions savings of 1,443,800 metric tons.{{Cite journal |last1=Cummins |first1=Mollie R. |last2=Shishupal |first2=Sukrut |last3=Wong |first3=Bob |last4=Wan |first4=Neng |last5=Han |first5=Jiuying |last6=Johnny |first6=Jace D. |last7=Mhatre-Owens |first7=Amy |last8=Gouripeddi |first8=Ramkiran |last9=Ivanova |first9=Julia |last10=Ong |first10=Triton |last11=Soni |first11=Hiral |last12=Barrera |first12=Janelle |last13=Wilczewski |first13=Hattie |last14=Welch |first14=Brandon M. |last15=Bunnell |first15=Brian E. |date=2024-05-15 |title=Travel Distance Between Participants in US Telemedicine Sessions With Estimates of Emissions Savings: Observational Study |journal=Journal of Medical Internet Research |volume=26 |pages=e53437 |doi=10.2196/53437 |doi-access=free |issn=1438-8871 |pmid=38536065|pmc=11137427 }}

Founder and CEO, Brandon M Welch, MS, PhD, co-authored the book [https://www.amazon.com/Telehealth-Success-Thrive-Remote-Care/dp/B0CBM31HGQ Telehealth Success: How to Thrive in the New Age of Remote Care].

See also

References