EGain
{{Short description|American technology company}}
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{{Infobox company
| name = eGain Corporation
| logo = File:Logo egain.svg
| former_name = eGain Communications Corporation
| former type =
| type = Public
| traded_as = {{NASDAQ|EGAN}}
Russell 2000 Component
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| foundation = {{start date and age|1997}}
| founder = Ashutosh Roy{{cite book|last=Biradavolu|first=Monica Rao|title=Indian Entrepreneurs in Silicon Valley: The Making of a Transnational Techno-Capitalist Class|date=2008|publisher=Cambria Press|isbn=9781604975277}}
Gunjan Sinha{{cite news|title=What gender gap?|url=https://books.google.com/books?id=w_4DAAAAMBAJ&q=Gunjan+Sinha+egain&pg=PA22|access-date=21 April 2014|newspaper=Kiplinger's Personal Finance|date=February 2001}}
| defunct =
| location_city = Sunnyvale, California
| location_country = United States
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| revenue = {{increase}} $93 million (2024){{cite web |title=eGain Revenue 2006–2020 {{!}} EGAN |url=https://www.sec.gov/ix?doc=/Archives/edgar/data/0001066194/000155837024012767/egan-20240630x10k.htm |website=Sec.gov }}
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| homepage = {{URL|http://www.egain.com/}}
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eGain Corporation builds and sells AI knowledge SaaS products for service and support. Headquartered in Sunnyvale, California, eGain provides applications for customer self-service, contact centers, and employee service.
History
eGain Corporation was founded as eGain Communications Corporation by Ashutosh Roy and Gunjan Sinha in late 1997.{{cite news|last=Roberts-Witt|first=Sarah L.|title=It's the customer, stupid!|url=https://books.google.com/books?id=oUEVDwGvQ-8C&q=Gunjan+Sinha+egain&pg=PA139|access-date=21 April 2014|newspaper=PC Mag via Google Books|date=27 June 2000}}{{cite news|title=A California start-up, eGain Communications Corp|url=https://books.google.com/books?id=Kx4EAAAAMBAJ&q=Ashutosh+Roy+egain&pg=PA26|access-date=21 April 2014|newspaper=Network World via Google Books|date=17 August 1998}} At the time, they both were part of WhoWhere?, an Internet search company they founded which was purchased by Lycos in 1998.{{cite news|last=Junnarkar|first=Sandeep|title=Lycos buys WhoWhere|url=http://news.cnet.com/Lycos-buys-WhoWhere/2100-1001_3-214296.html|accessdate=21 April 2014|newspaper=cNet|date=11 August 1998}} Prior to the purchase by Lycos, Roy served as the company's CEO and chairman and Sinha served as its president.
eGain filed for its initial public offering with the Securities and Exchange Commission in July 1999.{{cite news|title=eGain Communications Files for $60m IPO|url=http://www.highbeam.com/doc/1G1-55275112.html|archive-url=https://web.archive.org/web/20160416015952/https://www.highbeam.com/doc/1G1-55275112.html|url-status=dead|archive-date=16 April 2016|access-date=21 April 2014|newspaper=Computergram International|date=27 July 1999}} At the time of filing, it employed 114 people with plans to trade on the NASDAQ. The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading.{{cite news|last=Cohen|first=Jason Z.|title=Internet Server Priced At Top; Netzero To Post Initial Offering|url=http://www.highbeam.com/doc/1G1-83624108.html|archive-url=https://web.archive.org/web/20160307163742/https://www.highbeam.com/doc/1G1-83624108.html|url-status=dead|archive-date=7 March 2016|access-date=21 April 2014|newspaper=Daily News|date=24 September 1999}} eGain filed for a secondary offering of common stock in February 2013.{{cite news|title=eGain prices secondary public offering of common stock|url=http://www.highbeam.com/doc/1P1-213168079.html|archive-url=https://web.archive.org/web/20160312144556/https://www.highbeam.com/doc/1P1-213168079.html|url-status=dead|archive-date=12 March 2016|access-date=21 April 2014|newspaper=Internet Business News|date=14 February 2013}}
eGain bought Inference Corporation, Novato, California in March, 2000.{{Cite news |last=Reporter |first=a Wall Street Journal Staff |date=2000-03-17 |title=E-Commerce Software Firm eGain To Buy Inference for $73 Million |language=en-US |work=Wall Street Journal |url=https://www.wsj.com/articles/SB953213045882925378 |access-date=2022-08-22 |issn=0099-9660}}{{Cite web |last=SEC |title=Egain Corp 2000 Current Report 8-K |url=https://sec.report/Document/0000950008-00-000159/ |access-date=2022-08-22 |website=SEC.report |language=en}}
The company changed its name from eGain Communications Corporation to eGain Corporation in November 2012.{{Cite web|title=Definitive Proxy Statement|url=https://www.sec.gov/Archives/edgar/data/1066194/000119312512423910/d420103ddef14a.htm|access-date=2021-04-21|website=www.sec.gov}} eGain acquired Exony Limited, a multichannel analytics and contact center management company, in August 2014.{{Cite web|title=Annual Report 2014|url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EGAN_2014.pdf|url-status=live|access-date=21 April 2021|website=Annual Reports|archive-url=https://web.archive.org/web/20170713050112/http://annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EGAN_2014.pdf |archive-date=2017-07-13 }}
Products and services
The eGain suite comprises an agent and three hubs: AI Agent, AI Knowledge Hub, Conversation Hub, and Analytics Hub. The AI Agent offers conversational guidance to customers, agents, and employees. The AI Knowledge Hub eliminates content silos, enabling businesses to create, curate, and publish trusted answers by orchestrating AI and experts. The Conversation Hub helps businesses to deliver personalized omnichannel service to customers. The Analytics Hub helps businesses measure, manage, and optimize their omnichannel service operations and contact centers at scale.