Expert Global Solutions

{{Short description|American call center company}}

{{ infobox company

| name = Expert Global Solutions, Inc. (EGS)

| logo = Expert Global Solutions Logo.svg

| logo_size =

| logo_alt = Logo of Expert Global Solutions

| type = Private

| foundation = 2012{{cite web |url=http://www.egscorp.com/About_EGS/index.html |title=EGS Profile |publisher=Egscorp.com |date=2012-10-03 |accessdate=2012-10-13 |archive-url=https://web.archive.org/web/20121231034859/http://www.egscorp.com/About_EGS/index.html |archive-date=2012-12-31 |url-status=dead }}

| location_city =

| location_country = United States

| locations = Over 100 Globally

| industry = Business Process Outsourcing
Accounts Receivable Management
Customer Relationship Management
Back Office Services

| revenue = Approximately 2 billion USD

| num_employees= ~43,000 (2012)

| parent = Alorica

| owner = One Equity Partners

| homepage = {{URL|http://www.egscorp.com}}

}}

File:Alorica logo.svg

Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas,[http://www.egscorp.com/About_EGS/EGS_Fact_Sheet.html EGS Fact Sheet] {{dead link|date=June 2016|bot=medic}}{{cbignore|bot=medic}} was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services.{{cite web |author=Patrick Lunsford |url=http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/nco-completes-merger-introduces-world-to-expert-global-solutions-inc/NCO |archive-url=https://archive.today/20130126091548/http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/nco-completes-merger-introduces-world-to-expert-global-solutions-inc/NCO |url-status=dead |archive-date=2013-01-26 |title=Completes Merger, Introduces World to Expert Global Solutions, Inc |publisher=Insidearm.com |date=2009-03-27 |accessdate=2012-10-13 }} NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.{{cite web |url=http://ovum.com/2012/04/11/nco-and-apac-merger-means-crm-outsourcing-game-change/ |title=NCO and APAC merger means CRM outsourcing game change |publisher=OVUM |accessdate=2012-10-13 |archive-url=https://archive.today/20130130223950/http://ovum.com/2012/04/11/nco-and-apac-merger-means-crm-outsourcing-game-change/ |archive-date=2013-01-30 |url-status=dead }} EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.{{cite web|url=http://www.oneequity.com/News?n=233 |title=Nco Group Announces Completion Of Apac Merger And Refinancing |publisher=Oneequity.com |date=2012-04-03 |accessdate=2012-10-13}}

In 2016, the company was acquired by Alorica Inc, a California-based customer service company.{{Cite web |url=https://www.bizjournals.com/dallas/news/2016/06/02/california-company-acquires-plano-based-expert.html|title= California company acquires Plano-based Expert Global Solutions|accessdate= December 16, 2017 }}