FCR (company)
{{Infobox company
| name = FCR
| logo = File:FCR-ID-Stacked-CMYK 02.jpg
| logo_size =
| logo_caption =
| type = Private
| former_name = First Call Resolution
| industry = Service
| predecessor = Comspan Call Center Services (2005-2007)
| founded = 2005
| founders = John Stadter, Matthew Achak
| hq_location_city = Roseburg, Oregon
| hq_location_country = US
| key_people = {{unbulleted list| John Stadter, CEO| Matthew Achak, President}}{{cite web| url=http://www.oregonbusiness.com/brand-stories/13619-doing-it-right| title=Doing it Right| last1=Shadel| first1=Jon| publisher=Oregon Business| access-date=July 15, 2015| archive-url=https://web.archive.org/web/20150716080622/http://www.oregonbusiness.com/brand-stories/13619-doing-it-right| archive-date=2015-07-16| url-status=dead}}
| services = Outsourced call centers
| num_employees = 2,500
| homepage = {{url| http://www.gofcr.com/}}
}}
FCR is an American outsource provider of call centers.{{cite web| url=http://www.connectionsmagazine.com/news/first-call-resolution/| title=First Call Resolution Recognized as Top Workplace in Oregon| last1=DeHaan| first1=Peter| date=October 2, 2013| publisher=Connections Magazine| access-date=July 15, 2015}} Based in Roseburg, Oregon, FCR was founded in 2005 as Comspan Call Center Services, a division of the communications company, Comspan. After the communications company was bought by a Canadian corporation, the call center was established as its own company by Comspan co-founder John Stadter and business partner Matthew Achak.{{cite web| url=http://www.opb.org/news/article/call-centers-dial-up-success-in-roseburg/| title=Roseburg News Review: Call Centers Dial Up Success In Roseburg| last1=Andrews| first1=Garrett| date=October 21, 2013| publisher=NPR|website=Oregon Public Broadcasting| access-date=July 15, 2015}}
FCR is one of the fastest growing businesses in Oregon and has been named one of the Top Workplaces by The Oregonian for four consecutive years since 2012.{{cite web| url=http://www.mailtribune.com/article/20140822/News/140829754|title=Medford company joins Inc.Magazine's 5,000 fastest-growing list| last1=Stiles| first1=Greg| date=August 22, 2014| publisher=Mail Tribune| access-date=July 15, 2015}}{{cite web| url=http://www.topworkplaces.com/frontend.php/regional-list/company/oregonlive/first-call-resolution| title=First Call Resolution| publisher=The Oregonian| access-date=July 15, 2015}}{{Cite web|title = Oregon Top Workplaces 2015 - List of winners|url = http://www.topworkplaces.com/frontend.php/regional-list/list/oregonlive|website = TopWorkplaces|access-date = 2016-02-01}}
The company has over 90 clients in industries including financial, healthcare, retail, e-commerce, as well as start-ups and technology companies based in Silicon Valley.{{cite web| url=http://theworldlink.com/news/local/business/help-wanted/article_a56e166a-d9f2-11e3-aecf-0019bb2963f4.html| title=Help Wanted| last1=Sennick| first1=Lou| date=May 17, 2014| publisher=The World| access-date=July 15, 2015}} FCR also works with insurance companies and other organizations during natural disasters including Hurricane Katrina.{{cite web| url=http://registerguard.com/rg/business/30415774-63/call-county-center-lane-veneta.html.csp| title=Call Center to open in Veneta, bringing estimated 180 jobs| last1=Aleshire| first1=Ilene| date=September 5, 2013| publisher=The Register-Guard| access-date=July 15, 2015}} FCR maintains a sales office in Seattle, WA and operates call centers throughout Oregon in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene and Independence, as well as in Great Falls, Helena and Butte, MT.{{cite web| url=http://theworldlink.com/news/local/business/jette-emerson-join-first-call-resolution/article_c30a040d-12a6-5561-a50b-0f57b6ab5a6e.html| title=Jette, Emerson join First Call Resolution| date=January 29, 2015| publisher=The World| access-date=July 15, 2015}}{{cite web|url=http://kobi5.com/news/local-news/item/grants-pass-call-center-hiring-dozens-of-employees.html#.VaaQ1flViko |title=Grants Pass call center hiring dozens of employees |last1=Nelson |first1=Kassi |date=May 9, 2014 |publisher=NBC |access-date=July 15, 2015 }}{{dead link|date=December 2016 |bot=InternetArchiveBot |fix-attempted=yes }}
FCR was recognized by Forbes.com as a Company To Watch, citing trends in the call center industry where companies make significant investments in human capital and technology to communicate more effectively with Millennials.{{Cite web|title = The Four Big Trends In The Communications Marketplace For 2016|url = https://www.forbes.com/sites/moorinsights/2016/01/29/the-four-big-trends-in-the-communications-marketplace-for-2016/#7c8c17043c38|website = Forbes|access-date = 2016-02-01|first = Moor Insights and|last = Strategy}}
FCR was written up by Business View Magazine in April 2018 as an innovative domestic based outsourcer of call center services.{{cite web |title=First Call Resolution - Customer Support Center |url=https://businessviewmagazine.com/first-call-resolution/ |website=Business View Magazine |date=14 February 2018}}