Hetzner
{{Short description|German web hosting company}}
{{Distinguish|Xneelo|text=Xneelo, a South African company formerly known as Hetzner (Pty) Ltd}}
{{Infobox dot-com company
| name = Hetzner Online GmbH
| logo = Logo_Hetzner.svg
| company_type = Gesellschaft mit beschränkter Haftung
| foundation = 1997
| location = Gunzenhausen, Bavaria, Germany
| founder = Martin Hetzner
| industry = Web hosting, SSL certificates, Colocation, Domain registration
| url = {{Official website}}
| module = {{infobox network service provider|child=yes}}
}}Hetzner Online GmbH is a company and data center operator based in Gunzenhausen, Bavaria, in Germany.
History
Hetzner Online GmbH began operations in Germany in 1997{{cite web |title=Company Overview of Hetzner Online AG |publisher=Businessweek |accessdate=19 June 2014 |url=http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=108542938 |archive-url=https://archive.today/20140619160125/http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=108542938 |url-status=dead |archive-date=June 19, 2014 }} under the name Hetzner Online Services. Between 2000 and 2015, Hetzner Online in Germany operated under the legal status AG ("Aktiengesellschaft"). In 2015, it changed its legal status to GmbH. In addition, Hetzner Online expanded its chief executive team with Stephan Konvickova and Günther Müller at the beginning of the year 2019.{{cite web|title=Hetzner Online expands management team|publisher=Hetzner Online GmbH|accessdate=6 May 2019|url=https://www.hetzner.com/presse-berichte/2019/01/12258|archive-date=23 November 2021|archive-url=https://web.archive.org/web/20211123171932/https://www.hetzner.com/presse-berichte/2019/01/12258|url-status=dead}}
The company is named after its founder Martin Hetzner. Hetzner Online owns and operates four data center parks in Nuremberg{{cite news |author=Beatrix Taggart |date=17 May 2013 |title=Hetzner Online shortlisted as "New Datacentre of the Year" at the 6th International Datacentre Awards |publisher=Daily Host News |url=http://www.dailyhostnews.com/hetzner-online-shortlisted-as-new-datacentre-of-the-year-at-the-6th-international-datacentre-awards |access-date=19 June 2014 |archive-date=23 November 2021 |archive-url=https://web.archive.org/web/20211123234736/https://www.dailyhostnews.com/hetzner-online-shortlisted-as-new-datacentre-of-the-year-at-the-6th-international-datacentre-awards |url-status=live }} and Falkenstein (Germany), Tuusula (Finland),{{cite news |author=Nicole Henderson |date=1 February 2013 |title=Web Host Hetzner Online Adds Colocation Services to Two German Data Centers |publisher=Web Host Industry Review |url=http://www.thewhir.com/web-hosting-news/web-host-hetzner-online-adds-colocation-services-to-two-german-data-centers |access-date=19 June 2014 |archive-date=1 December 2017 |archive-url=https://web.archive.org/web/20171201041147/http://www.thewhir.com/web-hosting-news/web-host-hetzner-online-adds-colocation-services-to-two-german-data-centers |url-status=live }}{{cite web |title=Hetzner sets foot in Finland |publisher=Good News from Finland/Finnfacts |accessdate=21 November 2017 |url=http://www.goodnewsfinland.com/hetzner-sets-foot-finland/ |archive-date=2 September 2019 |archive-url=https://web.archive.org/web/20190902123107/http://www.goodnewsfinland.com/hetzner-sets-foot-finland/ |url-status=dead }}{{cite web |title=Hetzner constructs a data center park in Tuusula, Finland |publisher=Finpro |accessdate=21 November 2017 |url=https://www.finpro.fi/web/finpro-eng/news/-/asset_publisher/R46o/content/id/1535434 |archive-date=1 December 2017 |archive-url=https://web.archive.org/web/20171201042128/https://www.finpro.fi/web/finpro-eng/news/-/asset_publisher/R46o/content/id/1535434 |url-status=live }} Ashburn, Virginia (United States), and Hillsboro, Oregon (United States).{{Cite web|url=https://www.hetzner.com/unternehmen/rechenzentrum/|title=Data centers - Hetzner Online GmbH|website=www.hetzner.com|language=en-US|access-date=2022-01-20|archive-date=2022-03-09|archive-url=https://web.archive.org/web/20220309184531/https://www.hetzner.com/unternehmen/rechenzentrum/|url-status=live}} In 2024, Hetzner expanded its global footprint with a new data center in Singapore (Singapore).{{Cite web |title=Hetzner Cloud now also in Singapore |url=https://www.hetzner.com/news/new-location-singapore/ |access-date=2024-10-20 |website=www.hetzner.com}}
In addition, Hetzner Online is a co-investor in the Cinia C-Lion1 project, which connected Helsinki and Rostock, Germany together with a 1,100 km long submarine fiberglass cable. The cable provides a high-speed connection between Hetzner's German and Finnish data centers.{{cite web |title=Submarine Data Cable to Link Germany and Finland |publisher=eco |accessdate=21 November 2017 |url=https://web.eco.de/en/news/submarine-data-cable-to-link-germany-and-finland/ |archive-date=1 December 2017 |archive-url=https://web.archive.org/web/20171201040637/https://web.eco.de/en/news/submarine-data-cable-to-link-germany-and-finland/ |url-status=dead }}{{cite web |title=Cinia Completes Submarine Data Cable to Link Germany and Finland |publisher=Cinea |accessdate=21 November 2017 |url=https://www.cinia.fi/en/archive/cinia-completes-submarine-data-cable-to-link-germany-and-finland.html |archive-date=20 September 2018 |archive-url=https://web.archive.org/web/20180920160940/https://www.cinia.fi/en/archive/cinia-completes-submarine-data-cable-to-link-germany-and-finland.html |url-status=dead }}
Services
Hetzner Online provides dedicated hosting, shared web hosting, virtual private servers, managed servers, domain names, SSL certificates, storage boxes,{{cite web |title=Storage Boxes |url=https://wiki.hetzner.de/index.php/Storage_Boxes/en |access-date=2017-11-21 |archive-date=2019-09-06 |archive-url=https://web.archive.org/web/20190906175832/https://wiki.hetzner.de/index.php/Storage_Boxes/en |url-status=live }} and cloud. At the data center parks located in Nuremberg, Falkenstein and Tuusula/Finland, customers can also connect their hardware to Hetzner Online's infrastructure and network with the company's colocation services.{{cite web |title=About us |url=https://www.hetzner.com/unternehmen/ueber-uns |access-date=2017-11-21 |archive-date=2022-03-12 |archive-url=https://web.archive.org/web/20220312182118/https://www.hetzner.com/unternehmen/ueber-uns |url-status=live }} The company operates a server auction site online where the chance to rent older dedicated servers (not purchase or colocate) are auctioned off in the form of a Dutch auction.{{Cite web|url=https://www.hetzner.com/sb|title=Server auction - Hetzner Online GmbH|website=www.hetzner.com|access-date=2020-03-24|archive-date=2022-04-30|archive-url=https://web.archive.org/web/20220430004859/https://www.hetzner.com/sb/|url-status=live}} According to W3Techs, Hetzner is used by 2.7% of all websites.{{Cite web|url=https://w3techs.com/technologies/details/dc-hetzner|title=Usage statistics of Hetzner as data center provider|website=w3techs.com|access-date=2025-04-24|url-status=live}}
Hetzner Online has a domain name registrar arrangement with ICANN (for registering domains under .com, .net and .org and others),{{cite web |title=ICANN-Accredited Registrars |url=https://www.icann.org/registrar-reports/accredited-list.html |access-date=2014-09-23 |archive-date=2019-05-05 |archive-url=https://web.archive.org/web/20190505044210/https://www.icann.org/registrar-reports/accredited-list.html |url-status=live }} DENIC (for .de),{{cite web |title=List of DENIC Members |url=http://www.denic.de/en/denic/members/list-of-denic-members.html |access-date=2014-09-11 |archive-date=2015-09-05 |archive-url=https://web.archive.org/web/20150905223250/http://www.denic.de/en/denic/members/list-of-denic-members.html |url-status=dead }} and nic.at (for .at).{{cite web |title=Registrar-Liste |publisher=nic.at |url=https://www.nic.at/ui/index.php/registrarliste/ |access-date=2014-09-11 |archive-date=2017-01-18 |archive-url=https://web.archive.org/web/20170118112921/https://www.nic.at/ui/index.php/registrarliste/ |url-status=dead }}
Infrastructure
Hetzner Online's datacenter projects are coordinated and implemented in-house with as little outsourcing as possible.{{Citation needed|date=December 2024|reason=No source is provided for this claim.}} Data center units served by multiple redundant uplinks, including 1300 Gbit/s to DE-CIX and fiber optic links to Nuremberg and Frankfurt. Colocation facilities are sited at all data center parks in Nuremberg, Falkenstein (Vogtland) in Germany and Helsinki in Finland.{{cite news|title=Data centers|date=2017-11-21|url=https://www.hetzner.com/unternehmen/rechenzentrum/|access-date=2017-11-21|archive-date=2022-03-09|archive-url=https://web.archive.org/web/20220309184531/https://www.hetzner.com/unternehmen/rechenzentrum/|url-status=live}}
In 2021, a datacenter in Ashburn, Virginia, was opened, marking Hetzner's first American server.{{cite web |title=Truly thrifty cloud hosting - Hetzner Online GmbH |url=https://www.hetzner.com/cloud |publisher=Hetzner Online GmbH |access-date=17 November 2021 |archive-date=17 November 2021 |archive-url=https://web.archive.org/web/20211117141656/https://www.hetzner.com/cloud |url-status=live }} By 2024, the company took a significant step by opening a datacenter in Singapore, marking Hetzner's first Singaporean server.{{Cite web |title=Hetzner Cloud now also in Singapore |url=https://www.hetzner.com/news/new-location-singapore/ |access-date=2024-10-20 |website=www.hetzner.com}} In March 2025, Hetzner and MHB Montage launched HT Clean Energy, a solar initiative for data centers, marking a significant move toward reducing the carbon footprint of the company's data center operations.{{Cite web |title=Dedicated Server, Cloud, Storage & Hosting |url=https://www.hetzner.com/ |access-date=2025-03-06 |website=www.hetzner.com}}{{Cite web |date=2025-03-06 |title=Hetzner and MHB Montage Launch Solar Venture for Data Centers |url=https://hostdean.com/news/hetzner-ht-clean-energy-solar-venture/ |access-date=2025-03-06 |website=HostDean |language=en-US}}
=Network=
{{Update|part=Ring network, lacks Stockholm & Helsinki PoPs|section|inaccurate=yes|date=February 2019}}
The backbone is set up in the form of a ring network between the datacenter locations Nuremberg and Falkenstein as well as the most important Internet location, Frankfurt. All locations are connected to central exchange nodes such as DE-CIX, AMS-IX, DATA-IX and V-IX via the company's own fiber optic network.{{cite news |date=21 November 2017 |title=Secure Modern Network Infrastructure |url=https://www.youtube.com/watch?v=PLyQcpXDci4 |access-date=21 November 2017 |archive-date=15 May 2016 |archive-url=https://web.archive.org/web/20160515032723/https://www.youtube.com/watch?v=PLyQcpXDci4 |url-status=live }} All Hetzner's dedicated servers had a minimum 20 TB monthly cap for full speed on their servers with the option for an extra fee for full speed past that point. However, they have lifted the bandwidth cap on 1 Gbit/s connection speeds as of October 1, 2018.{{cite web |url=https://plexguide.com/threads/all-hetzner-dedicated-servers-now-have-real-unlimited-traffic.2032/ |title=ALL HETZNER DEDICATED SERVERS NOW HAVE REAL UNLIMITED TRAFFIC |date=2018-10-01 |website=PlexGuide.com |access-date=2018-12-24 |archive-date=2020-11-09 |archive-url=https://web.archive.org/web/20201109031018/https://plexguide.com/threads/all-hetzner-dedicated-servers-now-have-real-unlimited-traffic.2032/ |url-status=dead }}{{cite web |url=https://www.lowendtalk.com/discussion/152498/hetzner-dedicated-servers-now-with-real-unlimited-traffic/ |title=Hetzner Dedicated Servers now with real unlimited traffic |date=2018-10-01 |website=LowEndTalk |access-date=2018-12-24 |archive-date=2018-12-24 |archive-url=https://web.archive.org/web/20181224170521/https://www.lowendtalk.com/discussion/152498/hetzner-dedicated-servers-now-with-real-unlimited-traffic/ |url-status=live }}{{cite web |url=https://wiki.hetzner.de/index.php/Traffic/en/ |title=Traffic/en - Hetzner DokuWiki |website=Hetzner.de |access-date=2018-12-24 |archive-date=2018-12-29 |archive-url=https://web.archive.org/web/20181229125538/https://wiki.hetzner.de/index.php/Traffic/en |url-status=live }}
Incidents
=Hacking=
In June 2013, Hetzner Online suffered from a security breach where customer information was exposed to attackers who had compromised Hetzner Online's monitoring systems.{{cite news |author=Fabian Scherschel |date=7 June 2013 |title=Hetzner web hosting service hacked, customer data copied |publisher=The H |url=http://www.h-online.com/security/news/item/Hetzner-web-hosting-service-hacked-customer-data-copied-1884574.html |access-date=19 June 2014 |archive-date=26 February 2023 |archive-url=https://web.archive.org/web/20230226045157/http://www.h-online.com/security/news/item/Hetzner-web-hosting-service-hacked-customer-data-copied-1884574.html |url-status=live }}{{cite news |author=Nicole Henderson |date=7 June 2013 |title=Hetzner Security Breach Exposes Customer Passwords, Payment Information |publisher=Web Host Industry Review |url=http://www.thewhir.com/web-hosting-news/hetzner-security-breach-exposes-customer-passwords-payment-information |access-date=19 June 2014 |archive-date=21 June 2014 |archive-url=https://web.archive.org/web/20140621144755/http://www.thewhir.com/web-hosting-news/hetzner-security-breach-exposes-customer-passwords-payment-information |url-status=live }}
=Russian complaints about Glavcom.ua=
In early August 2014, the Russian Federal Service for Supervision of Communications, Information Technology and Mass Media (Roskomnadzor) sent a demand to many news agencies prohibiting any mention of the demonstration that was being arranged in the Siberian city of Novosibirsk in support of the federalization of Siberia.{{Cite web |url=https://www.bbc.co.uk/russian/blogs/2014/08/140802_blog_editor_restricting_access.shtml |title=BBC: "Блог редактора: Артем Лоскутов и "федерализация Сибири" |access-date=2019-12-21 |archive-date=2015-05-21 |archive-url=https://web.archive.org/web/20150521055722/http://www.bbc.co.uk/russian/blogs/2014/08/140802_blog_editor_restricting_access.shtml |url-status=live }}{{Cite web |url=https://www.bbc.co.uk/mediacentre/statements/artem-loskutov |title=BBC World Service statement regarding interview with Artem Loskutov |access-date=2019-12-21 |archive-date=2020-06-05 |archive-url=https://web.archive.org/web/20200605052337/https://www.bbc.co.uk/mediacentre/statements/artem-loskutov |url-status=live }}
A number of such messages were sent to Ukraine, which was in the midst of undeclared war with Russian paramilitaries in the Donetsk region.{{Cite web |url=https://www.bloomberg.com/news/2014-05-12/ukraine-rebels-seek-to-join-russia-as-gas-deadline-set.html |title=Bloomberg: Ukraine in 'Undeclared War' With Russia as Rebels Unite |website=Bloomberg News |access-date=2017-03-07 |archive-date=2015-01-08 |archive-url=https://web.archive.org/web/20150108080918/http://www.bloomberg.com/news/2014-05-12/ukraine-rebels-seek-to-join-russia-as-gas-deadline-set.html |url-status=live }} Since the Ukrainian online newspapers did not remove the article, Roskomnadzor sent letters to their internet providers demanding removal of the news item. Hetzner Online complied with the demands and sent a notice to glavcom.ua, saying "Please solve the problem and reply within the next 24 hours to avoid suspension. This is the final deadline."{{Cite web |url=http://ain.ua/2014/08/06/535747 |title=Немцы заблокируют «Главком» за то, что он не удалил статью по требованию Роскомнадзора |date=6 August 2014 |access-date=2014-08-07 |archive-date=2014-08-10 |archive-url=https://web.archive.org/web/20140810034149/http://ain.ua/2014/08/06/535747 |url-status=live }}
This story was widely reprinted in news sources.{{Cite news |url=http://www.spiegel.de/netzwelt/netzpolitik/webhoster-hetzner-fordert-zensur-von-ukrainischer-website-glavcom-a-985147.html |title=Webhoster Hetzner: Deutsche Firma hilft russischer Medienaufsicht bei Zensur |newspaper=Der Spiegel |date=8 August 2014 |access-date=2014-08-11 |archive-date=2022-10-27 |archive-url=https://web.archive.org/web/20221027080922/https://www.spiegel.de/netzwelt/netzpolitik/webhoster-hetzner-fordert-zensur-von-ukrainischer-website-glavcom-a-985147.html |url-status=live |last1=Gathmann |first1=Moritz }} The Ukrainian Ministry of Foreign Affairs issued a statement expressing solidarity with glavcom.ua owners and journalists. Vassily Zvarych, vice-head of the Communications Department of the Foreign Ministry, gave a press conference saying that he was surprised by Hetzner Online's compliance with the Russian complaint.{{Cite web |url=http://www.linenews.com.ua/?p=2888 |title=МИД Украины удивлен позицией немецкого хостера, согласившегося с Роскомнадзором |access-date=2014-08-09 |archive-url=https://web.archive.org/web/20140809175708/http://www.linenews.com.ua/?p=2888 |archive-date=2014-08-09 |url-status=dead }} The German chapter of Reporters Without Borders also issued a statement condemning Roskomnadzor.{{Cite web |url=https://www.reporter-ohne-grenzen.de/pressemitteilungen/meldung/russische-zensurversuche-im-ausland/ |title=Russische Zensurversuche im Ausland |access-date=2014-08-09 |archive-date=2014-08-09 |archive-url=https://web.archive.org/web/20140809113012/https://www.reporter-ohne-grenzen.de/pressemitteilungen/meldung/russische-zensurversuche-im-ausland/ |url-status=live }}
The notices to suspend Glavcom.ua were issued by Hetzner Online August 6, 2014; on August 10 Hetzner Online issued apologies, denying that any censorship was planned and that their technical support made a mistake, which they regretted.{{Cite web |url=http://khpg.org/en/index.php?id=1407702463 |title=Human rights in Ukraine: Russian censor will not be allowed to block Glavkom |access-date=2014-08-11 |archive-date=2014-08-12 |archive-url=https://web.archive.org/web/20140812223557/http://khpg.org/en/index.php?id=1407702463 |url-status=live }} However, by that time the story was widely published in German mass-media,{{cite news |date=9 August 2014 |title=The Truth About Hetzner Censoring Glavcom |publisher=root-services.net |url=https://r00t-services.net/knowledgebase/39/The-Truth-About-Hetzner-Censoring-Glavcom.html|archive-url=https://web.archive.org/web/20140903201521/https://r00t-services.net/knowledgebase/39/The-Truth-About-Hetzner-Censoring-Glavcom.html |archive-date=2014-09-03 }} and Glavcom.ua already migrated from Hetzner Online to another hosting provider.{{Cite web |url=http://rublacklist.net/8195/ |title=Роскомсвобода: Немецкий хостер хотел заблокировать украинский сайт по требованию Роскомнадзора, но извинился |access-date=2014-08-11 |archive-date=2014-08-12 |archive-url=https://web.archive.org/web/20140812203140/http://rublacklist.net/8195/ |url-status=live }}{{Cite web |url=http://glavcom.ua/news/225722.html |title=Glavcom.ua: Немецкий хостер отказался блокировать «Главком» и извинился перед редакцией |access-date=2014-08-11 |archive-date=2014-08-12 |archive-url=https://web.archive.org/web/20140812203156/http://glavcom.ua/news/225722.html |url-status=live }}
=no.spam.ee lawsuit=
In 2013, an Estonian anti-spam activist Tõnu Samuel posted a blog entry about an alleged spammer Silver Teede on his website no.spam.ee. In retaliation, Teede wrote a complaint to the blog's service provider, Hetzner Online, who decided to terminate services for the blog. In an ensuing court case, Estonian courts found the complaints to be baseless and awarded Samuel damages from Silver Teede for the loss of Samuel's servers.{{cite news |author=Hans Lõugas |date=29 October 2013 |title=Laimaja peab sotsiaalmeedias vabandust paluma |publisher=Eesti Päevaleht |url=http://epl.delfi.ee/news/eesti/laimaja-peab-sotsiaalmeedias-vabandust-paluma.d?id=66992046 |access-date=7 August 2014 |archive-date=10 August 2014 |archive-url=https://web.archive.org/web/20140810124427/http://epl.delfi.ee/news/eesti/laimaja-peab-sotsiaalmeedias-vabandust-paluma.d?id=66992046 |url-status=dead }}{{cite news |author=Sander Silm |date=28 October 2013 |title=Netilaimaja peab maksma Tõnu Samuelile 11 150 eurot |publisher=Õhtuleht |url=http://www.ohtuleht.ee/551502/netilaimaja-peab-maksma-tonu-samuelile-11-150-eurot |access-date=7 August 2014 |archive-date=12 August 2014 |archive-url=https://web.archive.org/web/20140812051346/http://www.ohtuleht.ee/551502/netilaimaja-peab-maksma-tonu-samuelile-11-150-eurot |url-status=live }}{{cite news |author=Silver Meikar |date=17 June 2013 |title=Silver Meikar: avatus ja läbipaistvus taastaks usalduse |publisher=Postimees |url=http://arvamus.postimees.ee/1272534/silver-meikar-avatus-ja-labipaistvus-taastaks-usalduse |access-date=7 August 2014 |archive-date=8 August 2014 |archive-url=https://web.archive.org/web/20140808063629/http://arvamus.postimees.ee/1272534/silver-meikar-avatus-ja-labipaistvus-taastaks-usalduse |url-status=live }}
=Duplicate Ed25519 SSH keys=
From April 2015 to December 2015, many of the OS images used by Hetzner's installation program installimage had used duplicate Ed25519 SSH keys. This could potentially mean that an attacker could use a man-in-the-middle attack to compromise an SSH connection that was using Ed25519 keys. Hetzner sent an email to all affected customers with any potentially affected servers on information about the issue, and how to fix it.{{cite web |title=Ed25519/en – Hetzner DokuWiki |url=https://wiki.hetzner.de/index.php/Ed25519/en |website=wiki.hetzner.de |accessdate=16 April 2020 |archive-date=5 June 2020 |archive-url=https://web.archive.org/web/20200605185241/https://wiki.hetzner.de/index.php/Ed25519/en |url-status=live }}{{cite web |title=Duplicate ED25519 SSH Host Keys at Hetzner |url=https://blogs.intevation.de/thomas/hetzner-duplicate-ed25519-ssh-host-keys/ |website=blogs.intevation.de |accessdate=16 April 2020 |archive-date=11 May 2021 |archive-url=https://web.archive.org/web/20210511080929/http://blogs.intevation.de/thomas/hetzner-duplicate-ed25519-ssh-host-keys/ |url-status=live }}
=Blocking "Novaya Gazeta"=
On January 11, 2016, Hetzner blocked the St. Petersburg site of Novaya Gazeta, the leading opposition, non-government newspaper in Russia.{{Cite web |url=http://www.fontanka.ru/2016/01/11/182/ |title=Немецкий провайдер заблокировал сайт «Новой газеты в Петербурге» |date=11 January 2016 |access-date=2016-01-11 |archive-date=2022-10-27 |archive-url=https://web.archive.org/web/20221027080925/https://www.fontanka.ru/2016/01/11/182/ |url-status=live }} The newspaper alleged the act was political censorship without any legal justification.{{Cite web |url=http://novayagazeta.spb.ru/ |title=Осторожно, цензура! |access-date=2016-01-11 |archive-date=2016-01-09 |archive-url=https://web.archive.org/web/20160109225641/http://novayagazeta.spb.ru/ |url-status=live }}{{Full citation needed|date=March 2023}}
= Blocking Ukraine War information =
On March 7, 2022, during the 2022 Russian invasion of Ukraine, Hetzner allegedly blocked servers belonging to a Ukrainian state-affiliated war information website (war.ukraine.ua), which was posted by the official Ukraine Twitter account.{{Cite web |title=Ukraine / Україна on Twitter |url=https://twitter.com/ukraine/status/1500899395906191361 |access-date=2022-03-10 |website=Twitter |language=en |archive-date=2022-03-10 |archive-url=https://web.archive.org/web/20220310115316/https://twitter.com/Ukraine/status/1500899395906191361 |url-status=live }} Hetzner initially denied blocking the website in question, stating that Cloudflare informed them that the IP does not belong to their network. Two days later, Hetzner confirmed via a press release that they had erroneously suspended the servers due to "anomalies" found in the account by an employee, which came from a not yet fully developed "plausibility check" and stated that their actions had not been politically motivated.{{Cite web |title=Statement Concerning The Website war.ukraine.ua |url=https://www.hetzner.com/presse-berichte/2022/03/166980 |access-date=2022-03-10 |url-status=dead|archive-url=https://web.archive.org/web/20220309145845/https://www.hetzner.com/presse-berichte/2022/03/166980|archive-date=2022-03-09|website=www.hetzner.com}} The press release has since been deleted from the Hetzner website.
= Blocking Russian Users =
In December 2023, Hetzner allegedly sent an email to its users informing them that they will be ending contractual relationship with customers from Russia. Policy was scheduled to take place on January 31, 2024.{{Cite web |date= |title=Hetzner will block users from Russia - posted by one of the users |url=https://lowendtalk.com/discussion/191182/hetzner-will-block-users-from-russia |website=Low End Talk}}