IQor
{{Short description|American customer service company}}
{{Infobox company
| name = IQor
| native_name =
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| logo = Iqorlogo.png
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| type =Privately-held
| founded =
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| hq_location = 6700 N. Andrews Ave. Ste. 600
| hq_location_city = Fort Lauderdale, Florida 33309
| hq_location_country = United States
| area_served =
| key_people = Chris Crowley - President and CEO
| industry = Business process outsourcing
| products = Customer Care, Revenue Generation, Technical Support, Customer Retention
| brands = iQor
| services = Third-party collections, Accounts receivable management, and Customer Service
| owner = Privately owned by Mill Point Capital
| num_employees = 40,000
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| website = {{URL|iqor.com}}
}}
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iQor is a privately held business process outsourcing company headquartered in Fort Lauderdale, Florida, specializing in customer care, revenue generation, technical support, and accounts receivable management.
History
In January 2004, Vikas Kapoor became the CEO and President of iQor. Kapoor built the company's computing platforms, developer tools, and cloud computing services. iQor’s employee base grew from 4,000 to 14,000. This success led InformationWeek magazine to rank iQor #27 among the top technology innovators in the US.{{cite web|title=iQor Acquires RMS|url=https://globenewswire.com/news-release/2010/11/01/432989/205391/en/iQor-Acquires-RMS.html|publisher=Globe Newsire|accessdate=1 September 2016|date=1 November 2010}}
Investigations
In 2012, a CBC news investigation found that iQor routinely and sometimes knowingly repeatedly contacted people who did not owe debt in Canada. The investigation noted that in 2012, two Canadian provinces had fined iQor for violating provincial regulations.{{cite web|title=Collection agency harassed debt-free Canadians|url=https://www.cbc.ca/news/canada/collection-agency-harassed-debt-free-canadians-1.1153123|website=CBC News|language=en}} In 2010, Allied Interstate, a subsidiary of iQor, was fined $1.75 million by the Federal Trade Commission for harassing debtors and trying to collect from the wrong people.{{cite web|title=Obama Relies on Debt Collectors Profiting From Student Loan Woe|url=https://www.bloomberg.com/news/2012-03-26/obama-relies-on-debt-collectors-profiting-from-student-loan-woe.html|website=Bloomberg.com}}
Ownership
iQor is privately owned by Mill Point Capital and the company's management team. In 2024, iQor was acquired by Mill Point Capital.{{Cite web |date=2024-06-17 |title=Mill Point Capital Completes Acquisition of iQor |url=https://finance.yahoo.com/news/mill-point-capital-completes-acquisition-204400117.html |access-date=2024-10-16 |website=Yahoo Finance |language=en-US}}
References
{{reflist}}
External links
- {{official website| http://www.iqor.com}}
- [http://www.insidearm.com/go/arm-news/arm-and-call-center-firm-irmc-becomes-iqor ARM and Call Center Firm, IRMC, Becomes iQor]{{dead link|date=January 2018 |bot=InternetArchiveBot |fix-attempted=yes }}
Category:Call centre companies