In-N-Out Burger

{{Redirect|In n Out|the album by Joe Henderson|In 'n Out|other uses|In and out (disambiguation){{!}}In and out}}

{{short description|American fast food chain}}

{{pp-sock|small=yes}}

{{Use mdy dates|date=January 2024}}

{{Infobox company

| name = In-N-Out Burgers

| logo = File:InNOut 2021 logo.svg

| image = UC Irvine University Tower.jpg

| founders = {{ubl|Esther Snyder|Harry Snyder}}

| image_caption = Headquarters at University Tower in Irvine, California

| type = Private

| foundation = {{start date and age|1948|10|22}}
Baldwin Park, California, U.S.

| location_city = Irvine, California

| area_served = {{plainlist|

| industry = Fast food restaurant

| key_people = {{plainlist|

  • Lynsi Snyder (President)
  • Denny Warnick (COO)
  • Michael Mravle (CFO)}}

| revenue = {{increase}} US$1.823 billion {{small|(FY 2022)}}{{cite web|title=TOP 500 IN-N-OUT BURGER|url=https://www.restaurantbusinessonline.com/top-500-chains-2023/n-out-burger|publisher=Restaurant Business Online|access-date=December 17, 2023}}

| num_employees = {{increase}} 27,000 {{small|(FY 2021)}}{{cite web|title=In-N-Out Burger|url=https://www.forbes.com/companies/in-n-out-burger/?sh=37e268112e8c|work=Forbes|access-date=January 30, 2021}}

| owner = Snyder family

| locations = 400{{cite news |last1=Buck |first1=Fielding |title=Idaho goes 'Animal Style' for first In-N-Out Burger |url=https://ktla.com/news/california/idaho-goes-animal-style-for-first-in-n-out-burger/ |access-date=December 15, 2023 |work=KLTA Channel 5 LA |date=December 15, 2023}}

| homepage = {{URL|https://in-n-out.com}}

}}

In-N-Out Burgers,{{Cite web |date=1963-03-01 |title=In-N-Out Burgers |url=https://opencorporates.com/companies/us_ca/0446948 |access-date=2024-04-12 |website=OpenCorporates}}{{Cite web |title=Terms and Conditions - In-N-Out Burger |url=https://www.in-n-out.com/terms-and-conditions |access-date=2024-04-12 |website=In-N-Out}} doing business as In-N-Out Burger, is an American regional chain of fast food restaurants with locations primarily in California and to a lesser extent the Southwest from Oregon to Texas.{{cite web |last=Lubove |first=Seth |title=Youngest American Woman Billionaire Found With In-N-Out |url=https://www.bloomberg.com/news/articles/2013-02-04/youngest-american-woman-billionaire-found-with-in-n-out |publisher=Bloomberg |access-date=August 7, 2015 |date=February 4, 2013 |quote=Northern California, Southern California, Arizona, Nevada, Utah, Texas, and Colorado.}} It was founded in Baldwin Park, California, in 1948 by Harry (1913–1976) and Esther Snyder (1920–2006). The chain is headquartered in Irvine, California, and has expanded outside Southern California into the rest of California, as well as into Arizona, Nevada, Utah, Texas, Oregon, Colorado, and Idaho, and is planning expansions into New Mexico and Tennessee.{{Cite news |last=Hernandez |first=Joe |date=January 10, 2023 |title=In-N-Out brings 'animal style' to Tennessee with plans to expand further in the U.S. |language=en |work=NPR |url=https://www.npr.org/2023/01/10/1148197634/in-n-out-burger-expansion-tennessee |access-date=January 10, 2023}}{{Cite web|url=https://www.usatoday.com/story/money/food/2023/11/08/in-n-out-locations-expanding/71496677007/|title=In-n-Out announces expansion to New Mexico by 2027: See future locations|website=USA TODAY}} The current owner is Lynsi Snyder, the Snyders' only grandchild.

As the chain has expanded, it has opened several distribution centers in addition to its original Baldwin Park location. The new facilities, located in Lathrop, California; Phoenix, Arizona; Draper, Utah; Dallas, Texas; and Colorado Springs, Colorado will provide for potential future expansion into other parts of the country.{{cite web |title=Phoenix Distribution Center |url=http://phoenix.citysearch.com/profile/654147460/phoenix_az/in_n_out_burger_distribution_center.html |work=City Search |access-date=May 12, 2011 |date= |author=}}{{cite news|title=In-N-Out Burgers plans more Utah locations |url=http://www.slenterprise.com/sle/in-n-out-burgers-plans-more-utah-locations |access-date=May 12, 2011 |newspaper=Enterprise Newspaper Group |url-status=dead |archive-url=https://web.archive.org/web/20150321034251/http://www.slenterprise.com/sle/in-n-out-burgers-plans-more-utah-locations |archive-date=March 21, 2015}}{{cite news |last=Robinson-Jacobs |first=Karen |title=In-N-Out Burger plans up to 8 restaurants for DFW, major distribution center for Texas hub |url=http://www.dallasnews.com/business/headlines/20101006-In-N-Out-Burger-plans-up-9939.ece |access-date=May 12, 2011 |newspaper=The Dallas Morning News |date=October 7, 2010}}

In-N-Out Burger has chosen not to franchise its operations or go public; one reason is the prospect of food quality or customer consistency being compromised by excessively rapid business growth.{{cite book |url=https://books.google.com/books?id=qNVP2L6iKi0C&pg=SL3-PA36 |title=Exploring Management |publisher=John Wiley & Sons |via=Google Books |date=October 11, 2011 |access-date=May 19, 2012 |last=Schermerhorn |first=John R. |page=C-36|isbn=9780470878217 }} The In-N-Out restaurant chain has developed a highly loyal customer base{{cite news |url=https://www.washingtonpost.com/wp-dyn/content/article/2006/01/29/AR2006012901026.html |title=In Calif., Internal Lawsuits Served Up at Burger Chain |first=John |last=Pomfre |newspaper=The Washington Post |date=January 30, 2006 |access-date=August 6, 2006}}{{cite web |url=http://www.allbusiness.com/north-america/united-states-california-metro-areas/854612-1.html |title=In-n-Out burned by exec's lawsuit |first=Amanda |last=Bronstad |work=Los Angeles Business Journal |publisher=AllBusiness.com |date=December 5, 2005 |access-date=August 6, 2006 |url-status=dead |archive-url=https://web.archive.org/web/20090521111134/http://www.allbusiness.com/north-america/united-states-california-metro-areas/854612-1.html |archive-date=May 21, 2009}}{{cite news |last=Strasburg |first=Jenny |date=March 3, 2001 |title=In-N-Out Burger Beefs Up the Wharf / Chain's followers now have S.F. site |work=The San Francisco Gate |url=http://sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2001/03/03/BU202442.DTL |access-date=August 6, 2006 |archive-date=June 30, 2009 |archive-url=https://web.archive.org/web/20090630125828/http://www.sfgate.com/cgi-bin/article.cgi?file=%2Fchronicle%2Farchive%2F2001%2F03%2F03%2FBU202442.DTL |url-status=dead }} and has been rated as one of the top fast food restaurants in several customer satisfaction surveys.{{cite news |url=https://blogs.wsj.com/independentstreet/2009/01/28/in-n-out-burger-vs-mcdonalds-guess-who-won/?mod=googlenews_wsj |title=In-N-Out Burger vs. McDonald's: Guess Who Won? |first=Raymund |last=Flandez |work=The Wall Street Journal |date=January 28, 2009}}{{cite web|url=http://www.zagat.com/About/Index.aspx?menu=PR148 |title=Zagat Surveys Nation's Fast Food |work=Zagat.com |date=June 8, 2009 |url-status=dead |archive-url=https://web.archive.org/web/20101207174530/http://www.zagat.com/About/Index.aspx?menu=PR148 |archive-date=December 7, 2010 }}{{cite magazine |url=http://www.time.com/time/nation/article/0,8599,53002,00.html |archive-url=https://web.archive.org/web/20090206115906/http://www.time.com/time/nation/article/0,8599,53002,00.html |url-status=dead |archive-date=February 6, 2009 |title=Restaurant Review: The In-N-Out Burger |first=Frank |last=Pellegrini |magazine=Time |date=August 31, 2000 |access-date=November 1, 2008}}

History

=First generation=

In-N-Out Burger's first location was opened in the Los Angeles suburb of Baldwin Park, California, in 1948 by the Snyders at the southwest corner of what is now the intersection of Interstate 10 and Francisquito Avenue. The restaurant was the first drive-thru hamburger stand in California, allowing drivers to place orders via a two-way speaker system. This was a new and unique idea, since in post-World War II California, carhops were used to take orders and serve food.{{cite web |title=History of In and Out Burger |url=http://www.fundinguniverse.com/company-histories/in-n-out-burger-history/ |website=FundingUniverse |date= |author=}}

In 1951, a second In-N-Out was opened in Covina, California,{{Cite web |last=Meares |first=Hadley |date=June 20, 2016 |title=The Triumph and Tragedy of In-N-Out's First Family |url=https://www.kcet.org/food-living/the-triumph-and-tragedy-of-in-n-outs-first-family |access-date=August 27, 2023 |website=KCET |language=en}} west of the intersection of Grand Avenue and Arrow Highway.{{Cn|date=August 2023}} The company remained a relatively small southern California chain until the 1970s. The Snyders managed their first restaurants closely to ensure quality was maintained.{{cite news |title=Marketplace: What sets burger chain In-N-Out apart |url=http://marketplace.publicradio.org/display/web/2009/05/05/pm_in_n_out_q/ |date=May 7, 2009 |url-status=dead |archive-url=https://web.archive.org/web/20110727192633/http://marketplace.publicradio.org/display/web/2009/05/05/pm_in_n_out_q/ |archive-date=July 27, 2011 |website=Marketplace (radio program) |author=}} The chain had 18 restaurants when Harry Snyder died in 1976, at the age of 63.{{cite news |title=Esther Snyder, In-N-Out Burger Founder, Dies at 86 |url=https://www.nytimes.com/2006/08/13/business/13snyder.html |work=The New York Times |date=August 13, 2006 |access-date=April 4, 2008 |author=}}

=Second generation=

In 1976, 24-year-old Rich Snyder became the company president after his father's death. Along with his brother Guy, Rich had begun working in his father's In-N-Outs at an early age. Over the next 20 years, the chain experienced a period of rapid growth under Rich's leadership, expanding to 93 restaurants.{{cite web |url=http://www.in-n-out.com/history.asp |title=History |access-date=November 1, 2008 |website=In-N-Out |date= |author=}} In June 1988, In-N-Out opened its 50th location, in Thousand Palms, California.{{Cite web |url=https://www.in-n-out.com/history |title=History |access-date=May 18, 2022 |website=In-N-Out}}

The first location outside of the Los Angeles metropolitan area opened in San Diego County in 1990, the 57th location in the chain.{{cite news |url=http://nl.newsbank.com/nl-search/we/Archives?p_product=SDUB&p_theme=sdub&p_action=search&p_maxdocs=200&p_topdoc=1&p_text_direct-0=1178C0066244E894&p_field_direct-0=document_id&p_perpage=10&p_sort=YMD_date:D&s_trackval=GooglePM |title=Burger chain draws crowds at Vista outlet |newspaper=San Diego Union Tribune |date=September 7, 1990 |pages=B–16:1B–19:3 |first=Mark |last=Arner |url-access=subscription }} In 1992, In-N-Out opened its first non-Southern California restaurant, in Las Vegas, Nevada. Its first Northern California location opened the following year in Modesto.{{cite news |url=http://nl.newsbank.com/nl-search/we/Archives?p_product=MS&p_theme=ms&p_action=search&p_maxdocs=200&p_topdoc=1&p_text_direct-0=0F1D4EC4674BFDEC&p_field_direct-0=document_id&p_perpage=10&p_sort=YMD_date:D&s_trackval=GooglePM |title=In-N-Out Comes North - Restaurant Sells Burgers, Shakes, Memories |newspaper=Modesto Bee |date=October 28, 1993 |pages=C-1 |first=Libby |last=Lane |url-access=subscription }} Expansion then spread to Northern California, including the San Francisco Bay Area, while additional Las Vegas-area restaurants were added. After opening store 93 In-N-Out in Fresno, California, on December 15, 1993, Rich Snyder and four other passengers died in a plane crash on approach to John Wayne Airport in Orange County, California. The charter aircraft they were on had been following a Boeing 757 in for landing, became caught in its wake turbulence, and crashed. The ensuing crash investigation led to the Federal Aviation Administration requirement for an adequate distance between heavy aircraft and following light aircraft to allow wake turbulence to diminish.

Upon Rich Snyder's death, Guy Snyder assumed the presidency in January 1994 and continued the company's aggressive expansion until he died from an overdose of painkillers in 1999. Under his leadership, In-N-Out's 100th location was opened in Gilroy, California on November 10, 1994. He was president for nearly six years, expanding In-N-Out from 93 to 140 locations. His mother Esther subsequently took over the presidency.

=The 21st century=

Image:In n-out burger sign.jpg.]]

With Esther Snyder's death in 2006 at the age of 86, the presidency passed to Mark Taylor, former vice president of operations. Taylor became the company's fifth president and first non-family member to hold the position, although he does have ties to the family. The company's current heiress is Lynsi Snyder, daughter of Guy and only grandchild of Esther and Harry Snyder. Snyder, who was 23 years old and known as Lynsi Martinez at her grandmother's death, owns the company through a trust. She gained control of 50% of the company in 2012 when she turned 30, and nearly full control at 35 in May 2017.{{cite news |last=Lubove |first=Seth |date=February 7, 2013 |title=Lynsi Torres, In-N-Out Burger's Elusive Billionaire |work=Bloomberg BusinessWeek |url=http://www.businessweek.com/articles/2013-02-07/lynsi-torres-in-n-out-burgers-elusive-billionaire |url-status=dead |access-date=February 9, 2013 |archive-url=https://web.archive.org/web/20130209101507/http://www.businessweek.com/articles/2013-02-07/lynsi-torres-in-n-out-burgers-elusive-billionaire |archive-date=February 9, 2013}}

Image:Lynsi Snyder.jpg, the current owner and president of In-N-Out Burger.]]

After participating in various roles in the company, Snyder assumed the presidency in 2010, becoming the company's sixth president. However, most major decisions are made by a seven-member executive team. Snyder does not intend to franchise nor sell and plans to pass on ownership of the company to her children.{{cite news |last=Clough |first=Richard |date=February 22, 2013 |title=Drag-racing heiress keeps In-N-Out on course |newspaper=Orange County Register |url=http://www.ocregister.com/articles/torres-496945-company-snyder.html}}

In 2018, In-N-Out donated $25,000 to the California Republican Party. In 2021 it donated $40,000. In-N-Out COO Mark Taylor, and his wife, Traci, have donated to Donald Trump's presidential campaigns.{{Cite web |last=Bravo |first=Tony |date=2021 |title=In-N-Out Burger isn't only opposed to vaccine mandates. It also supports anti-LGBTQ politics |url=https://datebook.sfchronicle.com/food-drink/shocked-by-in-n-out-burgers-anti-vaccine-mandate-stance-you-shouldnt-be |access-date=October 24, 2021 |website=Datebook {{!}} San Francisco Arts & Entertainment Guide |language=en-US}}

On January 24, 2024, In-N-Out announced the closure of its only store in Oakland, California, due to safety concerns related to crime, marking the first time in its 75-year history that the company has shut down a location.{{Cite news |date=January 24, 2024 |title=In-N-Out Burger closes Oakland store over crime concerns |url=https://www.bbc.com/news/world-us-canada-68084164 |access-date=January 24, 2024 |language=en-GB}}

= Expansion =

The company opened locations in Arizona in 2000 and added new restaurants in Reno, Sparks, and Carson City,{{cite news |url=http://aroundcarson.com/2004/10/14/carson_city_in-n-out_burger_construction_photos/ |title=Carson City In-N-Out Burger Construction Photos |website=Around Carson |date=October 14, 2004 |author=}} Nevada, in late 2004. In-N-Out became a huge success in these new locations. In late December 2005, In-N-Out's 200th location was opened in Temecula, California. In 2007, it opened its first restaurant in Tucson, Arizona. The store opening broke company records for the most burgers sold in one day and the most sold in one week.{{cite news |url=http://www.insidetucsonbusiness.com/archives/in-n-out-burger-s-all-stars-set-record-with/article_96481106-bb81-5ec1-85a1-60cbb0c78ca2.html |newspaper=Inside Tucson Business |date=June 15, 2007 |title=In-N-Out Burger's all-stars set record with Tucson opening |first=Joe |last=Pangburn}}

File:Photo_of_In-N-Out_menu_in_drive-through.jpg

In 2008, In-N-Out expanded into a fourth state by opening a location in Washington, Utah, a suburb of St. George. By late 2009, the chain expanded into northern Utah with three new locations situated in Draper,{{cite news |url=http://deseretnews.com/article/0,5143,705284759,00.html |archive-url=https://web.archive.org/web/20090216190755/http://deseretnews.com/article/0,5143,705284759,00.html |url-status=dead |archive-date=February 16, 2009 |title=Famous IN-N-OUT coming to Draper |first=Jacob |last=Hancock |newspaper=Deseret News |date=February 14, 2009}} American Fork,{{cite news |url=http://secretmenus.com/in-n-out-burger-is-coming-to-american-fork/ |date=February 19, 2009 |title=In-N-Out coming to American Fork |newspaper=Secretmenus |first=Ricky |last=Garnett}} and Orem.{{cite news |url=https://www.ksl.com/?sid=8730168 |title=2 In-N-Out Burger locations open in Utah |website=KSL-TV |date=November 19, 2009 |author=}}{{cite news |url=http://www.heraldextra.com/news/local/central/orem/in-n-out-fans-come-out-en-masse-for-orem/article_e5b2d042-9b6c-5bda-b544-48b13f89931d.html |title=In-N-Out fans come out en masse for Orem opening |newspaper=Provo Daily Herald |date=November 20, 2009 |first=Michael |last=Rigert |access-date=June 11, 2016 |archive-date=May 10, 2017 |archive-url=https://web.archive.org/web/20170510204826/http://www.heraldextra.com/news/local/central/orem/in-n-out-fans-come-out-en-masse-for-orem/article_e5b2d042-9b6c-5bda-b544-48b13f89931d.html |url-status=dead }} More locations opened in the spring of 2010 in West Valley City,{{cite news |url=http://archive.sltrib.com/article.php?id=10262569&itype=storyID |title=Two new In-N-Out Burgers opening up |newspaper=Salt Lake Tribune |date=July 20, 2010 |first=Jennifer W. |last=Sanchez}} West Jordan, Centerville, and Riverton. In 2013, In-N-Out opened a distribution center in Las Vegas to serve mountain area restaurants.{{Cite web |title=Enhancing Safety Up-N-Down |url=https://www.inboundlogistics.com/articles/enhancing-safety-up-n-down/ |access-date=February 14, 2023 |website=Inbound Logistics |date=October 21, 2013 |language=en}}

Image:InNOutFrisco.jpg

In May 2010, In-N-Out announced plans to open new spots into Texas, specifically within the Dallas–Fort Worth area with the first In-N-Out opening in Frisco and Allen on May 11, 2011.{{cite news |title=In-N-Out Burger Expands To North Texas, People Line Up (UPDATE) |first=Lucas |last=Kavner |url=http://www.huffingtonpost.com/2011/05/12/in-n-out-burger-north-texas-expansion_n_861172.html |website=Huffington Post |date=July 12, 2012 |access-date=January 26, 2013}} The chain opened its first location in Austin in December 2013.{{cite news |url=http://www.austinchronicle.com/daily/food/2013-12-09/in-n-out-burger-comes-to-our-hood/ |title=In-N-Out Burger Comes to Our 'Hood: 65-year-old California burger chain opens in Austin Thursday Dec. 12 |newspaper=Austin Chronicle |date=December 9, 2013 |first=Virginia B. |last=Wood}} There are 18 restaurant locations in the Dallas–Fort Worth area, and four in the Austin area. These new locations in Texas required the company to build a new patty production facility and distribution center in the state,{{cite news |url=http://www.eater.com/2011/3/14/6692445/in-n-outs-new-dallas-distribution-center-means-it-could-expand-to |title=In-N-Out's New Dallas Distribution Center Means it Could Expand to Thirteen States |website=Eater |date=March 14, 2011 |first=Raphael |last=Brion}} according to company vice president Carl Van Fleet.{{cite news |url=http://www.huffingtonpost.com/2010/05/26/in-n-out-to-texas-burger_n_591188.html |title=In-N-Out Burger Heads To Dallas, Texas |date=May 27, 2010 |work=The Huffington Post |access-date=June 1, 2010 |first=Colin |last=Sterling}} In March 2014, the company confirmed its first location in San Antonio.{{cite news |url=http://www.mysanantonio.com/business/local/article/In-N-Out-confirms-first-S-A-site-5335862.php |title=In-N-Out confirms first S.A. site |date=March 20, 2014 |work=My San Antonio |access-date=March 20, 2014 |first=Neal |last=Morton}} The fall of 2014 saw the restaurant open its 22nd Texas location in Killeen.{{cite news |url=http://kdhnews.com/business/californians-line-up-for-in-n-out-opening-in-killeen/article_962099ec-4f10-11e4-9e61-0017a43b2370.html |title=Californians line up for In-N-Out opening in Killeen |website=Killian Daily Herald |date=October 8, 2014 |first=Natalie |last=Stewart}} On November 20, 2014, In-N-Out opened its first location in San Antonio{{cite news |url=http://www.mysanantonio.com/business/local/article/San-Antonio-s-first-In-N-Out-opening-Thursday-5903948.php |title=San Antonio's first In-N-Out Burger opening Thursday |newspaper=San Antonio Express-News |date=November 19, 2014 |first=Neal |last=Morton}} followed by its first location in Waco in November 2015.{{cite news |url=http://baylorlariat.com/2015/08/23/new-eats-in-waco-coming-this-fall/ |title=New eats in Waco coming this fall |newspaper=Baylor Lariat |date=August 23, 2015 |first=Taylor |last=Griffin}}{{cite news |url=http://www.kwtx.com/ourtown/home/headlines/Waco--In-N-Out-Burger-Opens-Then-Closes-But-Just-Temporarily-352285361.html |title=Waco: In-N-Out Burger Opens Then Closes, But Just Temporarily |website=KWTX-TV |date=November 20, 2015 |first=Madison |last=Adams |url-status=dead |archive-url=https://web.archive.org/web/20160602094432/http://www.kwtx.com/ourtown/home/headlines/Waco--In-N-Out-Burger-Opens-Then-Closes-But-Just-Temporarily-352285361.html |archive-date=June 2, 2016 }} In January 2017, In-N-Out announced plans to expand into Houston with multiple sites planned in the area, the first being in Stafford.{{cite news |url=http://patch.com/texas/midtownhouston/whataburger-beware-n-out-burger-reportedly-close-land-deals-houston |title=Whataburger, Beware! In-N-Out Burger Reportedly Close To Land Deals in Houston: California-based chain would join imports Shake Shack, Hopdoddy, and others in the Bayou City. |website=Patch Media |date=January 31, 2017 |first=James |last=Brock}}{{cite news |url=http://abc13.com/food/in-n-out-burger-to-bring-animal-style-to-houston/1730583/ |title=In-N-Out Burger to bring 'animal style' to the Bayou City |website=KTRK-TV |date=February 1, 2017 |author=}}

In January 2015, In-N-Out opened its 300th restaurant, which was located in Anaheim, California.{{cite news |url=https://www.ocregister.com/2015/01/07/in-n-out-hits-milestone-with-300th-store/ |title=In-N-Out hits milestone with 300th store |newspaper=Orange County Register |date=January 7, 2015 |first=Nancy |last=Luna}} At the time of the opening, the company had generated $558 million in annual sales and employed nearly 18,000 in California, Nevada, Utah, Texas and Arizona.

File:In-N-Out - Medford, Oregon.jpg

File:In and Out Lathrop.jpg

The company opened its first location in Oregon on September 9, 2015 (the same day as Harry Snyder's birthday) in Medford.{{cite news |url=http://www.oregonlive.com/dining/index.ssf/2015/09/waiting_in_line_at_in-n-out.html |title=Waiting in line at In-N-Out's first Oregon restaurant in Medford |newspaper=The Oregonian |date=September 9, 2015 |first=Samantha |last=Bakall}} It is supplied from the Lathrop, California, distribution center completed in 2006.{{cite news |url=https://www.highbeam.com/doc/1P2-7046337.html |archive-url=https://web.archive.org/web/20160911170618/https://www.highbeam.com/doc/1P2-7046337.html |url-status=dead |archive-date=September 11, 2016 |title=In-N-Out Burger builds Lathrop warehouse |newspaper=Oakland Tribune |date=May 19, 2006 |first=Cheryl |last=Winkelman |via=HighBeam Research |url-access=subscription }} President Lynsi Snyder stated during the opening that they will continue to open new spots. A second Oregon location was under construction in Grants Pass during September 2017.{{cite news |url=https://kobi5.com/news/g-p-in-n-out-location-wont-feature-iconic-palm-trees-61010/ |title=G.P. In-N-Out location won't feature iconic palm trees |website=KOBI |date=September 13, 2017 |author=}} On August 21, 2018, In-N-Out announced plans to open a location in the Willamette Valley in Keizer.{{cite news |url= https://www.wweek.com/restaurants/2018/08/21/in-n-out-burger-is-opening-a-location-just-45-minutes-from-portland/|title=In-N-Out Burger Is Opening a Location Just 45 Minutes from Portland |last=Singer |first=Matthew |date=August 21, 2018 |work=Willamette Week}} This was the company's northernmost location.{{cite news |url=https://m.sfgate.com/news/article/In-N-Out-Burger-set-to-open-just-over-an-hour-13174619.php|title=In-N-Out Burger set to open near Portland|last=Alter |first=Aaron |date=August 22, 2018 |work=SFGate}}

On November 30, 2017, the company announced plans to build a production facility and distribution center in Colorado Springs, ahead of an expansion into Colorado, which is scheduled to be completed in 2021.{{cite news |url=https://www.bizjournals.com/denver/news/2017/11/30/in-n-out-burger-is-coming-to-colorado.html |title=In-N-Out Burger is coming to Colorado |newspaper=Denver Business Journal |last=Harden, Sealover |first=Mark, Ed |date=November 30, 2017}}{{cite news |url=https://theknow.denverpost.com/2017/12/08/in-n-out-colorado-projected-opening/169424/ |date=December 8, 2017 |title=In-N-Out watch: It could be three years before Colorado's first location opens |newspaper=The Denver Post |last=Reedy |first=Allyson |access-date=April 6, 2018}} The first Colorado locations opened in Colorado Springs and Aurora on November 20, 2020.{{cite web |last1=Sarles |first1=Jesse |title=First In-N-Out Burgers Served In Colorado Get Gobbled Up |url=https://denver.cbslocal.com/2020/11/20/in-n-out-burgers-colorado-gobbled-up-aurora/ |website=CBS Denver |access-date=November 21, 2020 |date=November 20, 2020}}

In-N-Out received approval for a new distribution center to open in Chino, California, in 2020, taking some of the load off the long-standing Baldwin Park distribution center.{{Cite web |title=In-N-Out distribution center approved for Preserve area |url=https://www.championnewspapers.com/news/article_597a95cc-704f-11ea-b5b2-fb8342b754f6.html |access-date=February 14, 2023 |website=Champion Newspapers |date=March 28, 2020 |language=en}} The center opened later that year.{{Cite web |title=California Integrated Water Quality System (CIWQS 18.4) - Build Number: 02.02.2023.10.50.00 |url=https://ciwqs.waterboards.ca.gov/ciwqs/readOnly/CiwqsReportServlet?reportName=facilityAtAGlance&placeID=S885435 |access-date=February 14, 2023 |website=ciwqs.waterboards.ca.gov}}

On November 24, 2020, In-N-Out signaled that it was in the early stages of opening a store in Idaho.{{Cite web |author= |date=November 24, 2020 |title=Double-Double: In-N-Out says it's officially coming to Idaho |url=https://idahonews.com/news/local/in-n-out-says-its-officially-coming-to-the-treasure-valley |access-date=November 25, 2020 |website=KBOI}} The first store in the state opened in Meridian in December 2023.{{Cite web|author=Angela Pamerlo|date=December 12, 2023|title=In-N-Out Burger just opened at The Village at Meridian. The drive-thru wait? Up to 8 hours|url=https://www.idahostatesman.com/news/business/article282943958.html|access-date=December 12, 2023|website=Idaho Statesman}} In-N-Out later expressed interest in opening additional stores in Boise{{Cite web |last=Day |first=Don |date=April 27, 2022 |title=In-N-Out could build another site, this time at Boise Towne Square |url=https://boisedev.com/news/2022/04/26/in-n-out-boise-2/ |access-date=December 31, 2023 |website=BoiseDev |language=}} and Nampa,{{Cite web |date=June 19, 2023 |title=Where In-N-Out may build next in the Treasure Valley |url=https://www.ktvb.com/article/news/local/growing-idaho/local-in-n-out-burger-in-idaho-application-for-nampa-site/277-77ccd90d-f54c-437b-a9b6-515742c9b3d9 |access-date=December 31, 2023 |website=ktvb.com |language=en-US}} as well as a second location in Meridian.{{Cite web |last=Robertson |first=Autum |date=January 18, 2024 |title=In-N-Out craze continues: Preliminary plans show second Meridian location |url=https://boisedev.com/news/2024/01/18/meridian-in-n-out/ |access-date=January 19, 2024 |website=BoiseDev |language=en-US}} The company pursued various locations around Portland, Oregon, which were rejected or stalled due to development issues; a location in Ridgefield, Washington, the first in Washington state, was announced in 2024.{{cite news |last=Russell |first=Michael |date=March 1, 2024 |title=In-N-Out Burger to leapfrog Portland, open in SW Washington suburbs |url=https://www.oregonlive.com/dining/2024/03/in-n-out-burger-to-leapfrog-portland-open-in-sw-washington-suburbs.html |work=The Oregonian |accessdate=March 10, 2024}}

On January 10, 2023, Tennessee governor Bill Lee and In-N-Out president Lynsi Snyder announced that a new hub would be built in Franklin, Tennessee, to open by 2026, and restaurants in the Southeast, beginning in the Nashville area.{{Cite web |last1=Hurt |first1=Melonee |last2=Fiscus |first2=Kirsten |date=January 10, 2023 |title=In-N-Out Burger basing new corporate hub in Franklin, Nashville locations to come |url=https://www.tennessean.com/story/money/2023/01/10/in-n-out-coming-to-franklin-tennessee-new-corporate-hub-restaurants/69794851007/ |access-date=January 10, 2023 |website=The Tennessean |language=en-US}} It is the company's first eastern hub and will involve a $125.5 million investment.{{Cite web |url=https://www.npr.org/2023/01/10/1148197634/in-n-out-burger-expansion-tennessee |title=In-N-Out brings 'animal style' to Tennessee with plans to expand further in the U.S. |last=Hernandez |first=Joe |date=January 10, 2023 |accessdate=January 10, 2023 |lang=en-US |publisher=NPR}}

In-N-Out is planning to expand to New Mexico by 2027, with locations in Albuquerque. After expanding to New Mexico, In-N-Out will have a presence is every state in the Southwest.[https://ktla.com/news/nexstar-media-wire/in-n-out-new-restaurants-2025-beyond-several-states/ In-N-Out opening new restaurants across several states in 2025 and beyond: Here’s where][https://www.abqjournal.com/business/article_2f4bae40-c2f0-49be-9742-89489bb10537.html In or out? In-N-Out says recent report on Albuquerque location timeline is ‘inaccurate][https://www.abqjournal.com/business/article_404aebc4-7d8e-11ee-97da-efec4c6d7b3c.html In-N-Out to come to Albuquerque by 2027]

File:Counties with In-N-Out.svg

Products

{{Main|In-N-Out Burger products}}

File:In n out double-double.jpg

The In-N-Out menu consists of three burger varieties: hamburger, cheeseburger, and "Double-Double" (two hamburger patties and two slices of cheese). French fries and fountain drinks are available, as well as three flavors of milkshakes. The hamburgers come with lettuce, tomato, with or without onions (the customer is asked upon ordering, and may have them fresh or grilled), and a sauce, which is called "spread" (a Thousand Island dressing variant).

There are, however, additional named items not on the menu, but available at every In-N-Out. These variations reside on the chain's "secret menu", though the menu is accessible on the company's website. These variations include 3×3 (which has three patties and three slices of cheese), 4×4 (four patties and four slices of cheese), Neapolitan shakes, grilled cheese sandwich (consists of the same ingredients as the burgers except the meat, plus two slices of melted cheese), Protein Style (wrap with lettuce; consists of the same ingredients as the burgers except buns), and Animal Style (cooked in a thin layer of mustard, adding condiments including pickles, grilled onions, and extra spread). Animal Style fries come with two slices of melted cheese, spread, and grilled onions on top. Whole or sliced chili peppers are also available by request.{{cite web | title=Not So Secret Menu | website=In-N-Out Burger | url=http://www.in-n-out.com/menu/not-so-secret-menu.aspx | access-date=November 7, 2017}} Both Protein and Animal Style are house specialties that the company has trademarked because of their association with the chain.

Until 2005, In-N-Out accommodated burger orders of any size by adding patties and slices of cheese at an additional cost. A particularly famous incident involving a 100×100 (100 patties, 100 slices of cheese) occurred in 2004.{{cite web |url=http://www.supersizedmeals.com/food/article.php/20060125050438458 |title=A 100x100 at In-N-Out |website=Super Sized Meals |date=January 25, 2006 |author=}} Once word got out of the massive sandwich, In-N-Out management disallowed anything larger than a 4×4.{{cite web |url=http://www.maxim.com/humor/stupid-fun/83059/welcome-to-burger-heaven.html |title=Welcome to Burger Heaven |url-status=dead |archive-url=https://web.archive.org/web/20090725112011/http://www.maxim.com/humor/stupid-fun/83059/welcome-to-burger-heaven.html |archive-date=July 25, 2009 |magazine=Maxim |date=July 23, 2009 |first=Neal |last=Pollack}} One can also order what is called a "Flying Dutchman" which consists of two meat patties and two slices of cheese by itself (no bun, condiments, or vegetables).{{cite web |url=http://badmouth.net/in-n-outs-secret-menu/ |title=In-N-Out's Secret Menu |website=Badmouth |date=February 25, 2005 |first=John |last=Marcotte}}

In January 2018, In-N-Out added hot chocolate with marshmallows, the first addition to the menu in fifteen years.{{cite web|url=https://www.eater.com/2018/1/3/16846616/in-n-out-hot-chocolate|title=In-N-Out Has Added Hot Cocoa to Its Menu|first=Whitney|last=Filloon|date=January 3, 2018|website=Eater}} However, it is not the first time it has appeared on the menu; it was previously served at the restaurants in its early years during the 1950s. The cocoa powder is provided by the Ghirardelli Chocolate Company.{{cite web |url=https://www.ocregister.com/2018/01/03/in-n-out-adds-hot-cocoa-the-first-new-menu-item-in-more-than-a-decade/ |title=In-N-Out adds Ghirardelli hot cocoa, the first new menu item in more than a decade |last=Luna |first=Nancy

|publisher=The Orange County Register |date=January 3, 2018 |access-date=April 23, 2018 |quote=Company president Lynsi Snyder, whose grandparents founded In-N-Out in 1948, said hot cocoa was previously sold at the chain in the 1950s. "This is actually the return of hot cocoa", she said in a statement. "My grandparents, Harry and Esther Snyder, served it for many years beginning in the '50s. I'm not sure how it fell off the menu but it's part of our culture and something special for kids, and I'm happy that we're bringing it back." She said the company sources cocoa powder from Ghirardelli Chocolate Company to make the hot chocolate.}}

{{clear}}

Store design and layout

{{More citations needed section|date=August 2012}}

Image:In-N-Out.jpg, near Interstate 80 with one drive-thru lane and an indoor dining area. Note the crossed palm trees in the back.]]

The signature colors for In-N-Out are white, red, and yellow. The white is used for the buildings' exterior walls and the employees' basic uniform. Red is used for the buildings' roofs and the employees' aprons and hats. Yellow is used for the decorative band on the roof and iconic arrow in the logo. However, variations in the color scheme do occur.{{Cite news|url=https://thetakeout.com/in-n-out-owner-says-chain-won-t-expand-east-of-texas-in-1829689884|title=In-N-Out owner says chain won't expand east of Texas in her lifetime|last=Ihnat|first=Gwen|date=October 11, 2018|work=The Takeout|access-date=August 20, 2019}}{{Cite news|url=https://www.mercurynews.com/2018/12/04/more-than-just-delicious-burgers-how-in-n-out-tops-google-facebook/|title=More than just delicious burgers: How In-N-Out tops Google, Facebook|last=Crum|first=Alex|date=December 5, 2018|work=The Mercury News|access-date=August 20, 2019}}

The first In-N-Outs had a common design, placing the kitchen "stand" between two lanes of cars. The "front" lane is nearest the street and the "back" lane away from the street. This location design is known as a double drive-thru. A metal awning provides shade for several tables for customers desiring to park and eat, but there is no indoor dining. A walk-up window faces the parking area. These restaurants store food and supplies in a separate building, and it is not uncommon for a driver to be asked to wait a moment while employees carry supplies to the kitchen across the rear lane.

This design is a popular image on In-N-Out ads and artwork, which often shows classic cars such as 1965 Mustangs and 1968 Firebirds visiting the original restaurants. The original Covina restaurant, located on Arrow Highway west of Grand Avenue, was forced to close in the early 1990s due to re-engineering and development of the area. A modern design, drive-up/dining room restaurant was built a few hundred feet away. The replacement building was much larger, being nearly half the size of the previous building's lot.

File:Exterior_image_of_the_In-N-Out_Burger_location_nearest_Los_Angeles_Internation_Airport_(LAX).jpg

Image:Gayley and Leconte.jpg campus in Westwood, Los Angeles]]

Like many chain restaurants, newer In-N-Out restaurants are based on a set of templates or "cookie-cutter" blueprints, which are chosen based on available space and expected traffic levels. While the external appearance of its buildings may vary to meet local zoning and architectural requirements, the interior floor plan and decor in most recently constructed In-N-Out restaurants are identical. However, some restaurants are designed to stand out, such as the restaurants at Fisherman's Wharf, San Francisco and Westwood, Los Angeles designed by architect Stephen Kanner.

Today's typical location has an interior layout that includes a customer service counter with registers in front of a kitchen and food preparation area. There are separate storage areas for paper goods (napkins, bags, etc.) and "dry" food goods (potatoes, buns, etc.), as well as a walk-in refrigerator for perishable goods (lettuce, cheese, spread, etc.), and a dedicated meat refrigerator for burger patties. The customer area includes an indoor dining room with a combination of booths, tables, and bar-style seating. Outside seating is usually available as well, with tables and benches. Most newer restaurants contain a one-lane drive-through.

Image:Palms trees in x.JPGThere are other design elements common among today's In-N-Out locations. Matching In-N-Out's California-inspired palm tree theme, palm trees are sometimes planted to form an "X" in front of the restaurants. This is an allusion to founder Harry Snyder's favorite movie, Stanley Kramer's It's a Mad, Mad, Mad, Mad World, in which the characters look for a hidden treasure and find it under "the big W" made by four palm trees, with the middle two forming an "X".{{cite web |date=August 9, 2006 |url=http://www.gilroydispatch.com/printer/article.asp?c=180266 |title=The Ins and Outs of In-N-Out |newspaper=Gilroy Dispatch |first=Kelly |last=Savio |archive-url=https://web.archive.org/web/20070927032558/http://gilroydispatch.com/printer/article.asp?c=180266 |archive-date=September 27, 2007 |url-status=dead}}

{{Clear}}

Advertising

File:Flickr mayr 326671363--In-N-Out sign and kitchen.jpg

File:In-N-Out Burger sign, Los Angeles.jpg]]

Like other fast-food chains, In-N-Out uses roadside billboards that direct customers to the nearest location. Billboard ads display an image of the trademarked Double-Double burger. The chain uses short radio commercials, often limited to the song "In-N-Out, In-N-Out. That's what a hamburger's all about." Television commercials, which are less common, feature the hamburger's visual appeal. In-N-Out seldom uses celebrities in ads, although John Cleese and John Goodman have voiced radio spots. In the past, the Snyders also sponsored Christmas music programming with voice-overs expressing the meaning of the holiday.

In addition to commercials, In-N-Out benefits from enthusiastic fans who talk to each other. For many years, it has given customers free bumper stickers, which simply say "In-N-Out Burger"{{cite book |last=Perman |first=Stacy |title=In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules |publisher=HarperCollins |year=2010 |url=https://books.google.com/books?id=PVLwhCRIjXoC&pg=PA149 |pages=149–50 |isbn=9780061872143}} but are commonly modified to say "In-N-Out urge".{{cite news|newspaper=Los Angeles Times|title=Off-Kilter|first=Roy|last=Rivenburg|url=https://www.latimes.com/archives/la-xpm-1998-jan-07-ls-5606-story.html|date=January 7, 1998}} The company helps devoted customers advertise its brand by selling souvenir clothing with the In-N-Out logo.{{cite magazine |url=http://www.time.com/time/nation/article/0,8599,53002,00.html |archive-url=https://web.archive.org/web/20090206115906/http://www.time.com/time/nation/article/0,8599,53002,00.html |url-status=dead |archive-date=February 6, 2009 |title=Restaurant Review: The In-N-Out Burger |last=Pellegrini |first=Frank |magazine=Time |date=August 21, 2000 |access-date=January 10, 2010}} Celebrity fans and free endorsements in mass media also promote the business. When Heisman Trophy winner and Ohio State quarterback Troy Smith raved about In-N-Out cheeseburgers during a press conference before the 2007 BCS National Championship Game, a senior executive said: "It does not get much better than that for us. We're kind of a small company, and we do not have any celebrity endorsers. But I think we just got the best one we could have."{{cite web |url=http://www.thelantern.com/2.1351/smith-stays-in-buckeyes-worth-big-bucks-1.80021 |title=Smith Stays In, Buckeyes Worth Big Bucks |last=Briggs |first=David |work=The Lantern |date=January 8, 2007 |access-date=January 10, 2010 |url-status=dead |archive-url=https://web.archive.org/web/20110607052445/http://www.thelantern.com/2.1351/smith-stays-in-buckeyes-worth-big-bucks-1.80021 |archive-date=June 7, 2011 }} Huell Howser was allowed, in what is believed to be a first, to film with his television cameras inside a store for a California's Gold Special. The show also included a behind-the-scenes tour of the In-N-Out Headquarters.{{cite episode |url=http://www.calgold.com/calgold/Default.asp?Series=100&Show=1091 |title=California's Gold #146 – IN-N-OUT BURGER |series=California's Gold |first=Huell |last=Howser |number=146 |station=KCET |network=PBS |year=2009 |access-date=January 5, 2014 |url-status=dead |archive-url=https://web.archive.org/web/20140106101358/http://www.calgold.com/calgold/Default.asp?Series=100&Show=1091 |archive-date=January 6, 2014 }} Gift items are sold at an In-N-Out "Company Store" near the chain's birthplace in Baldwin Park, California. A replica of the first store from 1948 was unveiled near the original site in 2014.{{cite news|first=Fielding|last=Buck|title= 70 fun facts about In-N-Out Burger in honor of its 70th birthday |url=https://www.ocregister.com/2018/10/20/70-fun-facts-about-in-n-out-burger-in-honor-of-its-70th-birthday/|work=Orange County Register |date=October 20, 2018 |access-date= }}

{{Clear}}

Culture

=Popularity=

File:In-N-Out FishermansWharf.JPG

File:Flickr rberteig 1584089747--In-N-Out catering truck.jpg

File:In N Out Mobile POS.png systems are used during peak hours to help curb long drive-thru lines.]]

The restaurant has achieved popularity which has led to celebration by some when brought to new locations, and the opening of a new restaurant often becomes an event. When one opened in Scottsdale, Arizona, there was a four-hour wait for food, and news helicopters whirled above the parking lot.{{cite news |url=https://query.nytimes.com/gst/fullpage.html?sec=travel&res=9E02E4D7113AF937A2575BC0A9649C8B63 |title=The Secret Behind A Burger Cult |first=Tom |last=McNichol |newspaper=The New York Times |date=August 14, 2002 |access-date=July 21, 2007}}

The chain's image has also made it popular in some unusual ways. For example, In-N-Out is still considered acceptable in some areas with strong opposition to corporate food restaurants, such as McDonald's. Commercial leaders in San Francisco's Fisherman's Wharf district said they opposed every other fast-food chain except In-N-Out because they wanted to maintain the flavor of family-owned, decades-old businesses in the area, with one saying locals would ordinarily "be up in arms about a fast-food operation coming to Fisherman's Wharf," but "this is different." California native and Colorado Rockies player Jason Giambi would often visit In-N-Out Burger when on the West Coast with his former team, the New York Yankees. He said he tried to open an In-N-Out Burger restaurant in New York but was unsuccessful.{{cite web |url=https://www.espn.com/mlb/news/story?id=3813273 |title=Jason Giambi, Oakland Athletics on verge of one-year deal |website=ESPN |first=Buster |last=Olney |date=January 6, 2009}}

The chain also has fans in a number of renowned chefs including Gordon Ramsay, Thomas Keller, Julia Child, Anthony Bourdain, Ina Garten, and Mario Batali.{{cite book |url=http://www.harpercollins.com/books/N-Out-Burger-Stacy-Perman/?isbn=9780061872136 |title=In-N-Out Burger |date=April 14, 2009 |first=Stacy |last=Perman |access-date=April 14, 2009 |isbn=9780061872136 |archive-url=https://web.archive.org/web/20140413150059/http://www.harpercollins.com/books/N-Out-Burger-Stacy-Perman/?isbn=9780061872136 |archive-date=April 13, 2014 |url-status=dead }}{{page needed|date=May 2016}} Famous London chef/restaurateur Ramsay ate In-N-Out for the first time when taping Hell's Kitchen in Los Angeles, and it soon became one of his favorite spots for take-out.{{cite web |url=http://www.dailyrecord.co.uk/life/2008/04/20/burger-king-78057-20388483/ |title=Gordon Ramsay admits secret passion for fast food burgers |date=April 20, 2008 |first=Jill |last=Scott |newspaper=Daily Record (Scotland) }} Ramsay was quoted, saying about the experience: "In-N-Out burgers were extraordinary. I was so bad, I sat in the restaurant, had my double cheeseburger then minutes later I drove back round and got the same thing again to take away." Thomas Keller, a fan of In-N-Out, celebrated with In-N-Out burgers at the anniversary party of his restaurant, The French Laundry.{{cite web |url=http://www.dmagazine.com/Home/D_Magazine/2011/March/How_In_N_Out_Burger_Will_Change_Dallas_Fast_Food_02.aspx?p=1 |title=Attack of the Double Double |date=March 2011 |first=Nancy |last=Luna |magazine=D Magazine |access-date=March 1, 2011 |url-status=dead |archive-url=https://web.archive.org/web/20110517122407/http://www.dmagazine.com/Home/D_Magazine/2011/March/How_In_N_Out_Burger_Will_Change_Dallas_Fast_Food_02.aspx?p=1 |archive-date=May 17, 2011 }} Keller also plans on opening his own burger restaurant inspired by his Los Angeles experience of In-N-Out.{{cite web |url=http://eater.com/archives/2010/04/13/thomas-keller-interview.php |title=Thomas Keller: His fantasy burger restaurant |date=April 13, 2010 |website=Eater |first=Joshua David |last=Stein |access-date=April 13, 2010}} Julia Child, one of the first celebrities to champion the chain, admitted to knowing every location of the restaurant between Santa Barbara and San Francisco.{{cite news |url=http://articles.latimes.com/2002/aug/07/food/fo-julia7/5 |archive-url=https://archive.today/20130128104225/http://articles.latimes.com/2002/aug/07/food/fo-julia7/5 |url-status=dead |archive-date=January 28, 2013 |title=A day in the life at 90 |date=August 7, 2002 |first=Russ |last=Parsons |access-date=August 7, 2002 |newspaper=Los Angeles Times}} Child also had the burgers delivered to her during a hospital stay. Anthony Bourdain reportedly said that In-N-Out was his favorite fast food meal, later naming the restaurant as "the best restaurant in Los Angeles".{{cite web |url=http://www.thebraiser.com/anthony-bourdain-unofficial-spokesperson-for-in-n-out-burger/ |title=Anthony Bourdain: Unofficial Spokesperson for In-N-Out Burger |last1=Franklin |first1=Marcy |date=January 13, 2015 |website=The Braiser |publisher=Abrams Media Network |access-date=January 13, 2015}}{{cite web |url=http://www.eater.com/2015/1/8/7518215/watch-anthony-bourdain-extoll-the-virtues-of-in-n-out-burger |title=Watch Anthony Bourdain Extoll the Virtues of In-N-Out Burger |last1=DeJesus |first1=Erin |date=January 8, 2015 |website=Eater |publisher=Vox Media |access-date=January 13, 2015}} Ina Garten at an interview at Today show said "I have to say, I don't eat fast food at all, with one exception. When we're in California doing book tours, we always have to go to In-N-Out Burger. It's so good and I know it was Julia Child's favorite too, so it's okay."{{cite web |url=https://www.today.com/food/10-things-you-didn-t-know-about-ina-garten-t120009/ |title=Ina Garten's biggest holiday blunder & more things you didn't know about her |last1=Boscamp |first1=Emi |date=December 18, 2017 |website=TODAY.com/Food |publisher=NBC News Media |access-date=December 18, 2017}}

In-N-Out was one of the few restaurant chains mentioned positively in the book Fast Food Nation. The book commended the chain for using natural and fresh ingredients and for looking after the interests of employees regarding pay and benefits.{{cite book |title=Fast Food Nation |last=Schlosser |first=Eric |author-link=Eric Schlosser |year=2002 |publisher=HarperCollins |page=259 |isbn=0-06-093845-5|title-link=Fast Food Nation }} An In-N-Out food truck catered Vanity Fair{{'}}s 2012 Academy Awards after party.{{cite web |last=Heyman |first=Marshall |title=Mixing It Up at Oscar After-Parties |url=https://www.wsj.com/articles/SB10001424052970204520204577249831479075586 |newspaper=The Wall Street Journal |access-date=November 11, 2012 |date=February 28, 2012 |url-access=subscription }}

=Art=

File:In-n-out.jpeg

Jack Schmidt was the first person commissioned to paint the original In-N-Out located in Baldwin Park, California for In-N-Out Burger Inc.{{cite book |last=Perman |first=Stacy |title=In-n-out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules |location=New York |publisher=Collins Business |year=2009 |isbn=9780061872143}}{{page needed|date=May 2016}} His paintings were later reproduced on advertisements, shirts, and other consumer products. The 2022 shirt design was created by Palm Springs, California artist Danny Heller.{{Cite instagram |user=innout |postid=CWbYUzahtxp |date=November 18, 2021 |title=Step out in a new classic|access-date=December 27, 2021}}

=Bible verses=

Image:In-n-out-bible-reference.jpg

File:2008-0914-In-N-Out-Nahum.jpg

In-N-Out prints Bible citations in small print on areas of packaging (such as "John 3:16", "Proverbs 3:5", "Proverbs 24:16", "Nahum 1:7", "Luke 6:35" and "Revelation 3:20").{{cite news |last= Hunter|first= Paul|date= July 29, 2022|title= Why does In-N-Out Burger put Bible verses on their packaging?|url= https://thatoregonlife.com/2022/07/why-does-in-n-out-burger-put-bible-verses-on-their-packaging/|work=That Oregon Life |location= Oregon, USA |access-date= October 9, 2022}} They are primarily found on the bottom underside of drink cups and the wrappers that hold their burgers together. This practice began in the 1980s during Rich Snyder's presidency, a reflection of the evangelical Christian beliefs held by the Snyder family.

Legal and policy issues

=Rich Boyd lawsuit (2006)=

In 2006, a lawsuit exposed a possible family disagreement over the chain's corporate leadership. Richard Boyd, one of In-N-Out's vice presidents and co-trustee of two-thirds of the company stock, accused Lynsi Snyder (then known as Lynsi Martinez) and allied corporate executives of trying to force out Esther Snyder and attempting to fire Boyd unreasonably. Pre-empting the suit, Martinez, Snyder, and Taylor appeared in a December video message to employees, telling them not to believe everything they hear. The company then responded with a lawsuit of its own, alleging Boyd had construction work done on his personal property and charged it to the company, as well as favoring contractors with uncompetitive bids. Boyd was then suspended from his role as co-trustee and Northern Trust Bank of California took his place (as co-trustee) until a hearing set for May 10, 2006. However, in April, the judge dismissed two of In-N-Out's claims against Boyd. A trial date of October 17, 2006, was set but never occurred, and a settlement was reached out of court.{{cite news |url=http://www.ocregister.com/ocregister/money/homepage/article_1088180.php |date=April 6, 2006 |title=In-N-Out ordered to alter some claims in lawsuit |newspaper=Orange County Register |first=Nancy |last=Luna}} Ultimately, Boyd was permanently removed from his role as an employee and co-trustee.{{cite web |date=August 6, 2006 |url=http://www.tmcnet.com/usubmit/2006/05/12/1648468.htm |title=In-N-Out, former VP reach secretive settlement |website=TMC News |author=}}

=Chadder's infringement lawsuit (2007)=

In June 2007, the company filed a lawsuit against an American Fork, Utah, restaurant named Chadder's for trademark infringement, claiming that the "look and feel" of the restaurant too closely resembled that of In-N-Out, and that the restaurant violated trademarked menu items, such as "Animal Style", "Protein Style", "Double-Double".{{cite news |url=http://www.deseretnews.com/dn/view/0,1249,680195270,00.html |date=June 30, 2007 |title=In-N-Out wins one over Chadders |newspaper=Deseret News |first=Twila |last=Van Leer |access-date=July 26, 2007 |archive-url=https://web.archive.org/web/20070818130618/http://deseretnews.com/dn/view/0,1249,680195270,00.html |archive-date=August 18, 2007 |url-status=dead }}

The company learned about this from Utah customers contacting the customer service department asking if In-N-Out opened a location in Utah under a different name or if they had any affiliation with the restaurant in any way. Several customers stated they ordered trademarked items such as Animal and Protein styles.{{cite web |url=http://www.ksl.com/?sid=1367903&nid=148 |date=June 18, 2007 |title=In-N-Out Burger sues American Fork Restaurant |website=KSL-TV |first=Amanda |last=Butterfield}} Utah District Court Judge Ted Stewart issued a temporary restraining order against the look-alike. Chadder's opened another location near the Salt Lake City area and one in Provo.

In 2009, In-N-Out opened a restaurant in American Fork less than a mile from the Chadder's restaurant.{{cite web |url=http://www.heraldextra.com/content/view/300681/17/ |date=February 19, 2009 |title=In-N-Out coming to American Fork |newspaper=Daily Herald (Utah) |author= |archive-url=https://web.archive.org/web/20090426124521/http://www.heraldextra.com/content/view/300681/17 |archive-date=April 26, 2009 |url-status=dead}}{{cite news |url=http://www.foxnews.com/printer_friendly_story/0,3566,284334,00.html |date=June 19, 2007 |title=In-N-Out Burger Suing American Fork Burger Joint |work=Fox News |author=}} Per their website, Chadder's started selling a "Stubby Double" instead of "Double Double".{{cite web |url=http://www.deseretnews.com/article/700032513/Chadders-sued-for-not-opening.html |date=May 14, 2010 |title=Chadder's Sued For Not Opening |first=Laura |last=Hancock |newspaper=Deseret News |access-date=May 19, 2010 |archive-url=https://web.archive.org/web/20100724102432/http://www.deseretnews.com/article/700032513/Chadders-sued-for-not-opening.html |archive-date=July 24, 2010 |url-status=dead }}

The Chadder's restaurants in Utah have gone out of business since In-N-Out restaurants have opened in Utah.

=Mexico=

In 2023, a knock-off of In-N-Out appeared on Instagram displaying images of its restaurant, named In-I-Nout, in Culiacan, Mexico. Besides the name, the restaurant's logo, design, menu, and food presentation closely resembled that of the U.S. original.{{cite news |last1=Solis |first1=Nathan |title=Imitation In-N-Out in Mexico looks like the original, down to the French fries and grilled onions |url=https://www.latimes.com/california/story/2023-08-03/imitation-in-n-out-in-mexico-looks-like-the-original-down-to-the-french-fries-and-grilled-onions |access-date=September 19, 2023 |publisher=California Times |date=August 3, 2023 |quote=The dining room sports Americana-style signage, a faux-grass partition, red trays, booths and seats synonymous with In-N-Out’s aesthetic.}} Threatened with legal action, the Mexican imitator changed its name to Sofi's Burger.{{cite news |last1=Madrigal-Yankowski |first1=Nico |title=Knockoff In-N-Out in Mexico changes its name to Sofi's Burger |url=https://www.sfgate.com/food/article/fake-in-n-out-mexico-changes-name-18307375.php |access-date=September 19, 2023 |agency=SFGate.com |publisher=Hearst Communications Inc. |date=August 21, 2023}}

= Australia =

In-N-Out Burger has also been plagued by similarly named imitators in Australia that confuse consumers into thinking that the similarly-sounding Australian businesses is associated with the Californian-based chain.{{cite news |url=https://www.techdirt.com/2021/08/09/in-n-out-burger-continues-suing-australian-burger-slingers-despite-having-no-presence-country-other-than-popups/ |title=In-N-Out Burger Continues Suing Australian Burger Slingers Despite Having No Presence In The Country Other Than Popups |date=August 9, 2021 |first=Timothy |last=Geigner |work=Techdirt}} The company would take the imitators to court for trademark infringement{{cite news |url=https://www.smh.com.au/national/in-n-out-burger-suing-for-trademark-infringement-over-food-delivery-ghost-kitchens-20210804-p58fqa.html |title=In-N-Out Burger suing for trademark infringement over food delivery 'ghost kitchens' |first=Georgina |last=Mitchell |date=August 4, 2021 |newspaper=The Sydney Morning Herald}}{{cite news |url=https://www.kcrw.com/news/shows/kcrw-features/australian-in-n-out-pretender-burger-battle |title=Burger battle: In-N-Out Burger takes Aussie pretender to court |first=Matt |last=Guilhem |date=August 10, 2021 |work=KCRW}} and has opened one-day pop-ups in Sydney in 2012,{{cite news |url=https://www.gizmodo.com.au/2012/01/in-n-out-pop-up-restaurant-in-sydney/ |title=In-N-Out Pop-Up Restaurant In Sydney |date=January 24, 2012 |first=Danny |last=Allen |work=Gizmodo}} 2013,{{cite news |url=https://www.broadsheet.com.au/sydney/event/in-n-out-burger-pop-up |title=In-N-Out Burger Pop-Up |first=David |last=Urwin |date=November 20, 2013 |work=Broadsheet}} 2016,{{cite news |url=https://www.foodbeast.com/news/innout-australia-popup/ |title=In-N-Out Burger Opened A Restaurant In Australia And Sh*t Got Crazy |first=Peter |last=Pham |date=January 20, 2016 |work=Foodbeast}} 2017,{{cite news |url=https://www.huffpost.com/archive/au/entry/in-n-out-burger-has-popped-up-again-in-sydney-and-its-hotter-t_a_21657105 |title=In-N-Out Burger Has Popped Up AGAIN In Sydney, And It's Hotter Than The Sun |first=Emily |last=Brooks |date=January 17, 2017 |work=HuffPost}} 2019,{{cite news |url=https://www.news.com.au/lifestyle/food/eat/american-burger-chain-innout-returns-to-sydney-for-very-limited-time/news-story/c7c51b28d139617e927ab3fc61adeb81 |title=American burger chain In-N-Out returns to Sydney for very limited time |first1=Shireen |last1=Khalil |first2=Rhian |last2=Deutrom |date=February 26, 2019 |work=news.com.au}} and 2022;{{cite news |url=https://7news.com.au/lifestyle/food/us-chain-in-n-out-burger-launches-a-pop-up-store-in-sydney-for-one-day-only-c-7335584 |title=US chain In-N-Out Burger launches a pop-up store at popular Australian city for one day only |first=Cindy |last=Tran |date=June 29, 2022 |work=Seven News}} Brisbane in 2020;{{cite news |url=https://concreteplayground.com/brisbane/food-drink/in-n-out-burger-is-popping-up-in-brisbane-today |title=In-N-Out Burger Is Popping Up in Brisbane Today |first=Lauren |last=Vadnjal |date=January 13, 2020 |work=Concrete Playground}} Melbourne in 2014{{cite news |url=https://www.broadsheet.com.au/sydney/food-and-drink/article/-n-out-burger-pops-melbourne |title=In-N-Out Burger Pops Up in Melbourne |date=November 6, 2014 |first=Tacey |last=Rychter |work=Broadsheet}} and 2018;{{cite news |url=https://www.news.com.au/lifestyle/food/eat/innout-pop-up-in-melbourne-sells-out-of-burgers-in-30-minutes/news-story/66d7e6e9d5a16184c8212191633228ed |title=In-N-Out pop-up in Melbourne sells out of burgers in 30 minutes |first=Rohan |last=Smith |date=March 6, 2018 |work=news.com.au}} and Perth in 2018{{cite news |url=https://www.perthnow.com.au/lifestyle/food/perth-goes-crazy-for-us-fast-food-chain-in-n-out-burger-pop-up-ng-b88716154z |title=Perth goes crazy for US fast food chain In-N-Out Burger pop up |first=Elisia |last=Seeber |newspaper=The Sunday Times (Western Australia) |date=January 16, 2018}} and 2022{{cite news |url=https://7news.com.au/lifestyle/food/us-chain-in-n-out-burger-launches-a-pop-up-store-in-australia-for-one-day-only-c-7251881 |title=US chain In-N-Out Burger launches a pop-up store in Perth for one day only |first=Cindy |last=Tran |date=June 22, 2022 |work=Seven News}} to preserve their trademark rights.{{cite news |url=https://www.smh.com.au/business/small-business/the-genius-strategy-behind-in-n-out-burger-s-pop-ups-20180413-p4z9ff.html |title=The genius strategy behind In-N-Out Burger's pop-ups |first=Cara |last=Waters |date=April 16, 2018 |newspaper=The Sydney Morning Herald}} Customers may wait for several hours before the doors open but the food would run out very quickly, sometimes in less than hour after opening.{{cite news |url=https://mashable.com/article/in-n-out-melbourne |title=In-N-Out pops up in Australia again, and suitably people go nuts for it |first=Johnny |last=Lieu |date=March 5, 2018 |work=Mashable}}{{cite news |url=https://www.sfgate.com/food/article/In-N-Out-pop-up-Australia-Melbourne-Sydney-12733469.php |title=In-N-Out teases Australia (again) with pop-up |first=Dianne |last=de Guzman |date=March 6, 2018 |newspaper=San Francisco Chronicle}} Although In-N-Out may not have plans to open a permanent location outside its current operating region, the business strategy of having one-day pop-ups is to maintain a business presence in the country under Australian trademark law without opening a permanent restaurant.{{cite news |url=https://thenewdaily.com.au/finance/finance-news/2021/07/17/in-n-out-burger-australia/ |title=Bootleg burgers: The real reason In-N-Out Burger keeps teasing Australians |date=July 17, 2021 |work=The New Daily}}{{cite news |url=https://www.news.com.au/lifestyle/food/restaurants-bars/why-innout-burger-chain-has-popup-stores-in-australia/news-story/6414e3dad43cd06db3039853f2f4a7cf |title=Why In-N-Out burger chain has pop-up stores in Australia |first=Rohan |last=Smith |date=April 26, 2018 |work=news.com.au}}

In-N-Out successfully defended their trademarks and intellectual property rights in Australia in 2020 against Hashtag Burgers Pty Ltd, formerly doing business as "Funk N Burgers" and "Down-N-Out Burger".{{cite web |url=https://www.judgments.fedcourt.gov.au/judgments/Judgments/fca/single/2020/2020fca0193 |title=In-N-Out Burgers, Inc v Hashtag Burgers Pty Ltd [2020] FCA 193 |date=February 26, 2020 |work=Federal Court of Australia}}{{cite web |url=https://www.allens.com.au/insights-news/insights/2021/02/in-n-out-of-court-again/ |title=In-N-Out of court again |date=February 22, 2021 |work=Allens (law firm)}} In 2021, In-N-Out filed a lawsuit against Queensland-based Rich Asians Pty Ltd doing business as "In & Out Aussie Burgers".

It also appears that In-N-Out has used this practice in other countries as well,{{cite news |url=https://thetakeout.com/in-n-out-burger-popup-location-berlin-germany-europe-1848706144 |title=Why In-N-Out Burger Cruelly Teases Europeans Every Few Years |first=Rachel |last=Glassberg |date=March 22, 2022 |work=The Takeout}}{{cite web |url=https://retailwire.com/discussion/in-n-out-keeps-popping-up-far-from-home/ |title=In-N-Out keeps popping up far from home |work=RetailWire |date=September 15, 2014 |first=Tom |last=Ryan}}{{cite news |url=https://www.theglobeandmail.com/life/food-and-wine/food-trends/why-is-there-a-surprise-in-n-out-burger-pop-up-happening-in-toronto/article20513643/ |title=Why is there a surprise In-N-Out Burger pop-up happening in Toronto? |first=Cliff |last=Lee |date=September 10, 2014 |newspaper=The Globe and Mail}} such as in Auckland in 2020;{{cite news |url=https://www.stuff.co.nz/business/118954297/californian-burger-famed-for-bible-verses-sets-up-popup-in-auckland |title=US burger chain In-N-Out sets up pop-up in Auckland |first=Debrin |last=Foxcroft |date=January 22, 2020 |work=Stuff}}{{cite news |url=https://www.nzherald.co.nz/business/aucklanders-queue-for-hours-at-in-n-out-burger-pop-up/4BIB5W6Q7SNZVLXHEPCOZMRZ34/ |title=Aucklanders queue for hours at In-N-Out Burger pop-up |date=January 22, 2020 |newspaper=The New Zealand Herald}} London in 2016{{cite news |url=https://www.eater.com/2016/9/21/13001896/in-n-out-london-pop-up |title=Londoners Waited Five Hours for In-N-Out Burgers and Fries |first=Whitney |last=Filloon |date=September 21, 2016 |work=Eater London}} and in 2018;{{cite news |url=https://london.eater.com/2018/7/10/17552600/in-n-out-burger-pop-up-carob-tree-highgate-london |title=California's Famous In-N-Out Burger Is Popping Up in North London Today |first=Adam |last=Coghlan |date=July 10, 2018 |work=Eater London}} Toronto in 2014 and 2021;{{cite news |url=https://www.blogto.com/eat_drink/2021/12/in-and-out-burger-toronto-pop-up/ |title=Toronto lined up for blocks for the In-N-Out Burger pop-up |first=Amy |last=Carlberg |date=December 16, 2021 |work=blogTO}} Singapore in 2012{{cite news |url=https://www.eater.com/2012/7/25/6561641/in-n-out-popup-in-singapore-sells-out-in-five-minutes |title=In-N-Out Popup in Singapore Sells Out in Five Minutes |first=Amy |last=McKeever |date=July 25, 2012 |work=Eater}} and 2019;{{cite news |url=https://www.straitstimes.com/lifestyle/food/fans-wait-it-out-for-in-n-out-burgers-at-its-pop-up-store-in-upper-thomson |title=Fans wait it out for In-N-Out burgers at its pop-up in Upper Thomson |newspaper=The Straits Times |first=Desiree |last=Loh |date=March 7, 2019}} Tokyo in 2012;{{cite news |url=https://laist.com/news/food/not-april-fooling-in-n-out-did-pop |title=No Fooling: In-N-Out Does One-Day Pop-Up in Tokyo! |first=Lindsay |last=William-Ross |date=April 9, 2012 |work=Laist}} Shanghai in 2017;{{cite news |url=https://www.eater.com/2017/3/4/14814862/in-n-out-burger-pop-up-shanghai |title=In-N-Out May Be Going Animal Style in Shanghai [Updated] |first=Brenna |last=Houck |date=March 4, 2017 |work=Eater}} Bangkok in 2018;{{cite news |url=https://bk.asia-city.com/restaurants/news/in-n-out-burger-bangkok-secret-pop-up |title=In-N-Out Burger outrages Bangkokians with secret pop-up |date=March 14, 2018 |work=BK}} Hong Kong in 2015;{{cite news |url=https://www.eater.com/2015/4/1/8325451/in-n-outs-hong-kong-pop-up-sold-out-in-under-three-hours |title=In-N-Out's Hong Kong Pop-Up Sold Out in Under Three Hours |first=Khushbu |last=Shah |date=April 1, 2015 |work=Eater}} Taipei in 2016;{{cite news |url=https://www.eater.com/2016/4/7/11384604/in-n-out-taiwan-pop-up |title=In-N-Out Goes Animal-Style in Taiwan With Four-Hour Pop-Up |first=Whitney |last=Filloon |date=April 7, 2016 |work=Eater}} Vancouver in 2019;{{cite news |url=https://www.narcity.com/vancouver/in-n-out-burger-vancouver-pop-up-is-back-for-one-day-only-this-september |title=In-N-Out Burger Is Coming To Metro Vancouver For One Day Only This Weekend |first=Sarah Rose |last=Anderson |date=August 19, 2019 |work=Narcity Media}} Buenos Aires in 2016;{{cite web |url=http://www.burger-life.com/2016/06/22/evento-de-presentacion-de-in-n-out-en-argentina/ |archive-url=https://web.archive.org/web/20160627093046/http://www.burger-life.com/2016/06/22/evento-de-presentacion-de-in-n-out-en-argentina/ |url-status=usurped |archive-date=June 27, 2016 |title=PopUp de In-N-Out en Argentina! |date=June 22, 2016 |work=Burger Life |language=es |trans-title=In-N-Out PopUp in Argentina!}} Seoul in 2019;{{cite news |url=https://insideretail.asia/2019/05/24/in-n-out-burger-opens-seoul-pop-up-store/ |title=In-N-Out Burger opens Seoul pop-up store |date=May 24, 2019 |work=Inside Retail}} Berlin in 2022;{{cite news |url=https://www.yahoo.com/video/why-n-burger-cruelly-teases-150000477.html |title=Why In-N-Out Burger Cruelly Teases Europeans Every Few Years |first=Rachel |last=Glassberg |date=March 28, 2022 |work=Yahoo! News |access-date=July 3, 2022 |archive-date=June 28, 2022 |archive-url=https://web.archive.org/web/20220628212829/https://www.yahoo.com/video/why-n-burger-cruelly-teases-150000477.html |url-status=dead }} Dublin in 2021;{{cite web |url=https://lovin.ie/food-2/vp-of-in-n-out-burger-shares-his-love-for-ireland-after-one-day-pop-up |title=VP of In-N-Out Burger shares his love for Ireland after one day pop-up |first=Fiona |last=Frawley |date=November 23, 2021 |work=Lovin}} Dubai in 2021;{{cite news |url=https://www.arabnews.com/node/1865016/offbeat |title=US West Coast favorite In-N-Out Burger pop's up in Dubai |date=May 26, 2021 |first1=Tarek Ali |last1=Ahmad |first2=Ali |last2=Itani |newspaper=Arab News}} Petaling Jaya in 2018;{{cite news |url=https://www.malaymail.com/news/eat/drink/2018/01/23/going-going-gone-in-n-out-sells-out-in-a-flash/1560525 |title=Going, going, gone! In-N-Out sells out in a flash |first=Azril |last=Annuar |date=January 23, 2018 |newspaper=Malay Mail}} Cape Town in 2016;{{cite news |url=https://www.food24.com/in-n-out-burger-comes-to-cape-town-for-a-day/ |title=In-N-Out Burger comes to Cape Town for a day |work=Food24 |date=June 15, 2016}} Vienna in 2017.{{cite news |url=https://kurier.at/genuss/in-n-out-burger-poppt-heute-in-wien-auf/275.767.745 |title=In-n-Out Burger poppt heute in Wien auf |first=Anita |last=Kattinger |date=July 18, 2017 |newspaper=Kurier |language=de |trans-title=In-n-Out Burger is popping up in Vienna today}}

=DoorDash lawsuit (2015)=

On November 6, 2015, In-N-Out filed a lawsuit against food delivery startup DoorDash, claiming trademark infringement. Two months later the lawsuit was settled out of court in a confidential settlement. DoorDash no longer delivers food from In-N-Out Burger.{{cite web |last=Channick |first=Robert |date=January 10, 2018 |title=Suburban restaurant in DoorDash lawsuit: Stop delivering our food |url=https://www.chicagotribune.com/business/ct-biz-doordash-restaurant-food-delivery-lawsuit-20180109-story.html |website=Chicago Tribune}}

= Political donations (2018) =

In 2018, In-N-Out faced calls for boycott after donating $25,000 to the California GOP ahead of the November elections, as well as $30,000 in August 2017 and another $30,000 in May 2016.{{cite news |last1=Daniels |first1=Jeff |title=n-N-Out Burger's $25,000 donation to California GOP brings call for boycott from Democrats |url=https://www.cnbc.com/2018/08/30/in-n-out-burger-faces-boycott-for-california-gop-donation.html |access-date=July 14, 2023 |publisher=CNBC |date=August 3, 2018}}

= Opposition to COVID-19 vaccine requirements (2021) =

In October 2021, the In-N-Out location in San Francisco was ordered closed by the San Francisco Department of Public Health (SFDPH), for failure to enforce the public health order requiring that all dine-in patrons of restaurants present proof that they are fully vaccinated for Coronavirus disease 2019 (COVID-19). The location had posted signage warning of the mandate, but the SFDPH received complaints that it was not actually enforced. The company's chief legal officer Arnie Wensinger stated that the company "fiercely disagree[s] with any government dictate that forces a private company to discriminate against customers who choose to patronize their business."{{Cite news|last=Treisman|first=Rachel|date=October 20, 2021|title=San Francisco shut down its In-N-Out for not checking patrons' vaccination status|language=en|work=NPR|url=https://www.npr.org/2021/10/20/1047638276/in-n-out-burger-san-francisco-vaccine-mandate|access-date=November 3, 2021}} The location was allowed to re-open for takeout service only until it demonstrates "an adequate process and procedure for complying with the health order".{{Cite news|last=Prang|first=Allison|date=October 20, 2021|title=In-N-Out Burger in San Francisco Closed for Violating City Vaccine Policy|language=en-US|work=Wall Street Journal|url=https://www.wsj.com/articles/in-n-out-burger-in-san-francisco-closed-for-violating-city-vaccine-policy-11634746703|access-date=October 24, 2021|issn=0099-9660}}

Later that month, after an In-N-Out location in Contra Costa County was similarly ordered closed by public health for not complying with its vaccine mandate, all In-N-Out locations in the region closed their dining rooms and began operating with takeout service only. The locations attracted anti-mandate demonstrations in support of the company.{{Cite web |last=Solis |first=Nathan |date=October 29, 2021 |title=In-N-Out Burger closes all of its Contra Costa County indoor dining rooms over local vaccine mandates |url=https://www.latimes.com/california/story/2021-10-29/in-n-out-closes-all-of-its-contra-costa-county-indoor-dining-rooms-over-local-vaccine-mandates |access-date=November 3, 2021 |website=Los Angeles Times |language=en-US}}

=Opposition to use of face masks by employees (2023)=

In July 2023, the company announced that employees in Nevada, Arizona, Utah, Texas and Colorado would not be allowed to wear protective face masks at work, unless they could prove a valid medical exemption. The stated reason was to "emphasize the importance of customer service and the ability to show our associates' smiles and other facial features," according to a company memo.{{cite news |last1=Vaziri |first1=Aidin |title=In-N-Out bans COVID masking for employees in five western states |url=https://www.sfchronicle.com/health/article/in-n-out-bans-covid-masking-employees-az-nv-ut-18205121.php |newspaper=San Francisco Chronicle |access-date=July 18, 2023}} The company's communications department sent a statement from chief operating officer Denny Warnick to SFGATE: "We believe that wearing a mask literally adds a barrier to communication — much of which is nonverbal — and promotes a more distant and disconnected environment."{{cite news |last1=Regimbal |first1=Alec |title=In-N-Out confirms anti-mask policy, says workers must communicate 'with our smiles' |url=https://www.sfgate.com/politics/article/in-n-out-finally-comments-on-anti-mask-policy-18252998.php |newspaper=Sfgate |access-date=July 20, 2023}}

Charity

=In-N-Out Burgers Foundation=

In-N-Out Burgers Foundation (known from March 13–April 14 1995 as The In-N-Out Foundation{{Cite web |date=1995-03-13 |title=Initial Filing |url=https://bizfileonline.sos.ca.gov/api/report/GetImageByNum/219074012074093086001250037074216248132179208004 |access-date=2024-04-12 |website=California Secretary of State}}{{Cite web |date=1995-04-14 |title=Amendment |url=https://bizfileonline.sos.ca.gov/api/report/GetImageByNum/081089197067005081051030200084128009197005001229 |access-date=2024-04-12 |website=California Secretary of State}}) is a 501(c)(3) nonprofit organization founded on March 13, 1995,{{cite web |author= |date= |title=Child Abuse Foundation: History |url=http://www.in-n-out.com/foundation/grant/history.aspx |url-status=dead |archive-url=https://web.archive.org/web/20120419200858/http://www.in-n-out.com/foundation/grant/history.aspx |archive-date=2012-04-19 |access-date=September 12, 2012 |publisher=In-N-Out Burger}}{{Cite web |date=1995-03-13 |title=In-N-Out Burgers Foundation |url=https://opencorporates.com/companies/us_ca/1929952 |access-date=2024-04-12 |website=OpenCorporates}} and classified as a "Human Services: Fund Raising & Fund Distribution" organization under the NTEE system.{{cite web |url=http://nccsdataweb.urban.org/orgs/profile/330654550 |title=In-N-Out Burgers Foundation |publisher=National Center for Charitable Statistics |access-date=September 12, 2012 |date= |author= |archive-url=https://web.archive.org/web/20130114150906/http://nccsdataweb.urban.org/orgs/profile/330654550 |archive-date=January 14, 2013 |url-status=dead }} Based in Irvine, California, the foundation "supports organizations that provide residential treatment, emergency shelter, foster care, and early intervention for children in need". Its grant-making activities are restricted to eligible nonprofit groups that are located or provide services in areas where In-N-Out has a presence.{{cite web |url=http://www.in-n-out.com/foundation/grant/eligibility.aspx |title=Child Abuse Foundation: Eligibility |publisher=In-N-Out Burger |access-date=September 12, 2012 |date= |author=}} Consequently, grant proposals are only accepted from applicants in a limited number of counties in Arizona, California, Nevada, Utah, Texas.{{cite web |url=http://www.in-n-out.com/foundation/grant/about.aspx |title=Child Abuse Foundation: About The Grants |publisher=In-N-Out Burger |access-date=September 12, 2012 |date= |author=}} In 2010, the most recent year for which financial reporting is publicly available (and before the opening of the company's Texas locations),{{cite web |url=http://fastfood.ocregister.com/2011/05/05/in-n-out-burger-2-texas-restaurants-to-open-next-week/94745/ |title=In-N-Out Burger: 2 Texas restaurants to open next week |newspaper=OC Register |access-date=September 12, 2012 |date=May 5, 2011 |first=Nancy |last=Luna |archive-url=https://web.archive.org/web/20131020194724/http://fastfood.ocregister.com/2011/05/05/in-n-out-burger-2-texas-restaurants-to-open-next-week/94745/ |archive-date=October 20, 2013 |url-status=dead }} the foundation contributed $1,545,250 to 231 grantees in Arizona, California, Nevada, Utah.{{cite web |url=http://dynamodata.fdncenter.org/990_pdf_archive/330/330654550/330654550_201012_990.pdf |title=Form 990 |publisher=Internal Revenue Service |via=Foundation Center |access-date=September 12, 2012 |author=}} {{dead link|date=August 2015}} Grant-making is funded through donor contributions and In-N-Out-sponsored fundraisers; typical grants are between $2,000 and $20,000.

=Slave 2 Nothing=

In-N-Out Burger founded the Slave 2 Nothing Foundation in 2016 to "improve the lives of individuals and families affected by substance abuse and/or human trafficking".{{Cite web|url=https://www.slave2nothing.org/about|title=About Us - Slave 2 Nothing|website=www.slave2nothing.org}}{{cite web |url=https://www.10news.com/news/in-n-out-burger-to-get-its-own-day-in-san-diego |title=In-N-Out Burger gets its own day in San Diego |date=October 16, 2018 |first=Zac |last=Self |work=ABC 10 News |access-date=January 18, 2019}}

Original restaurant

The first In-N-Out restaurant that opened in 1948 was demolished when Interstate 10 (then US 60/US 70/US 99, the Ramona Freeway, now the San Bernardino Freeway) was built from downtown Los Angeles to the San Gabriel Valley. The freeway runs over the original location. A new restaurant was completed in 1954 near the original Baldwin Park, California, location. It was closed in November 2004 and demolished on April 16, 2011, despite discussions about using it as an In-N-Out museum chronicling the origins and history of the company.{{cite news |url=http://www.latimes.com/news/local/la-me-inandout-20110416,0,2153357.story |title=Historic In-N-Out Burger stand is Down-N-Out |newspaper=Los Angeles Times |date=April 16, 2011 |access-date=August 10, 2013 |first1=Bob |last1=Pool |first2=Victoria |last2=Kim |name-list-style=amp}} In-N-Out built a replacement restaurant on the other side of the freeway next to the original In-N-Out University (opened in 1984). A new In-N-Out University was built on the property. The university building houses the training department, which was moved from Irvine, California. In addition, the company restaurant was moved from In-N-Out's Baldwin Park headquarters to the new lot, which holds the restaurant and university, less than a thousand feet away. In 2014, a replica of the first In-N-Out was built in Baldwin Park.{{cite news |url=http://www.ocregister.com/articles/lang-603310-snyder-harry.html |newspaper=OC Register |title=SoCal institution In-N-Out opens replica 1948 burger stand |first=Nancy |last=Luna |date=February 26, 2014 |access-date=August 7, 2015}}

Awards and honors

In-N-Out Burger was ranked number 28 among America's Best Employers 2019 by Forbes.[https://www.forbes.com/companies/in-n-out-burger/?list=best-employers/ #28 In-N-Out Burger] Forbes According to a survey by Glassdoor in 2014, In-N-Out Burger ranked No. 8 on its annual list of the 50 best places to work in the U.S. and the U.K.{{Cite web|url=https://www.latimes.com/food/dailydish/la-dd-in-n-out-better-work-than-apple-20141230-story.html|title=In-N-Out is a better place to work than Apple, according to employees|date=December 30, 2014|website=Los Angeles Times}} The company reached No. 6 in Glassdoor's 2024 Top 100 Ranking.{{Cite web|url=https://www.sfgate.com/food/article/in-n-out-best-work-job-glassdoor-18611472.php|title=In-N-Out is one of America's best 10 places to work, Glassdoor ranking says|date=January 16, 2024|website=San Francisco Chronicle}}

Locations

class="wikitable"

|+

!U.S. State

!Number of Opened Restaurants

!Number of Restaurants Coming Soon

California

|281

|4

Arizona

|38

|1

Nevada

|23

|0

Utah

|14

|0

Colorado

|12

|1

Oregon

|4

|0

Idaho

|3

|0

Washington

|0

|1

See also

References

{{reflist|30em}}

Further reading

{{Refbegin}}

  • {{Cite web |last=Hawn |first=Carleen |date=August 7, 2006 |title=In-N-Out Burger Is Giving McDonald's a Run for Its Money |url=http://www.fastcompany.com/magazine/74/burgers.html |work=Fast Company}}
  • {{Cite book |last1=Perman |first1=Stacy |date=October 12, 2010 |title=In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules |url=https://www.harpercollins.com/products/in-n-out-burger-stacy-perman |edition=Reissue |publisher=Harper Business |isbn=978-0061346729 |access-date=November 25, 2020}}

{{Refend}}