Jetstar
{{Short description|Low-cost airline of Australia}}
{{Other uses}}
{{Use dmy dates|date=May 2025}}
{{Use Australian English|date=August 2011}}
{{Infobox airline
| airline = Jetstar
| logo = Jetstar_logo.svg
| logo_size = 175
| image = Jetstar (VH-OFL) Airbus A321-251NX departing Sydney Airport (1).jpg
| caption = An Airbus A321neo of Jetstar
| fleet_size = 89
| destinations = 39{{Cite web |title=Jetstar airways on ch-aviation |url=https://www.ch-aviation.com/portal/airline/JTS |access-date=9 November 2023 |website=ch-aviation}}
| IATA = JQ
| ICAO = JST
| callsign = JETSTAR
| parent = Qantas
| founded = {{start date and age|2003|||df=yes}}
| commenced = {{start date and age|2004|05|25|df=yes}}
| headquarters = {{nowrap|Melbourne, Victoria, Australia}}
| key_people = Stephanie Tully (CEO)
| bases = {{ubl|class=nowrap
| Adelaide
| Auckland
| Brisbane
| Cairns
| Denpasar
| Perth
| Sydney}}
| frequent_flyer = Qantas Frequent Flyer
| subsidiaries =
| revenue = {{increase}} A$3.636 billion
(2015/2016){{cite web |url=http://www.qantas.com.au/infodetail/about/corporateGovernance/2016AnnualReport.pdf |title=New Horizons: Qantas Annual Report 2016 |publisher=Qantas Group}}{{efn|name=financials|The Jetstar financial results include Jetstar Airways, Jetstar Asia Airways and Valuair as consolidated entities in the Qantas Group accounts. Despite Qantas owning only a minority stake in Jetstar Asia Airways and Valuair (51% owned and effectively controlled by Singaporean nationals as required under Singapore aviation regulations), Australian accounting standards have required them to be treated as consolidated entities since 8 April 2009.{{cite web |url=http://www.qantas.com.au/infodetail/about/investors/preliminaryFinalReport09.pdf |title=Qantas Airways Limited and Controlled Entities: Preliminary Final Report for the Financial Year Ended 30 June 2009 |publisher=Qantas Group |access-date=29 July 2013}} Jetstar Pacific Airlines and Jetstar Japan are treated as investments in associates and not consolidated in the Qantas Group accounts.}}
| operating_income = {{increase}} A$452 million
(2015/2016){{efn|name=financials}}
| website = {{URL|www.jetstar.com}}
| aoc = CASA.AOC.0005
| num_employees =
}}
Jetstar Airways Pty Ltd, trading as Jetstar, is an Australian low-cost airline headquartered in Melbourne, Victoria.{{cite web |url=http://www.jetstar.com/au/en/contact-us/corporate-addresses.aspx |title=Corporate addresses |publisher=Jetstar Airways |access-date=12 August 2009 |url-status=dead |archive-url=https://web.archive.org/web/20091003014516/http://www.jetstar.com/au/en/contact-us/corporate-addresses.aspx |archive-date=3 October 2009}}{{cite web |url=http://www.jetstar.com/sg/en/terms-of-use.aspx |title=Terms of use |archive-url=https://web.archive.org/web/20110307230326/http://www.jetstar.com//sg/en/terms-of-use.aspx |archive-date=7 March 2011 |publisher=Jetstar |access-date=25 December 2010 |quote=Licensed Address: 473 Bourke St, Melbourne Vic 3000}} It is a wholly owned subsidiary of Qantas, created in response to the threat posed by the airline Virgin Blue (now known as Virgin Australia). Jetstar is part of Qantas' two-brand strategy of having Qantas Airways for the premium full-service market and Jetstar for the low-cost market.{{cite web |title=Qantas: The Australian flag carrier undergoes a metamorphosis as it attains 90 years of operations |url=http://www.airlineleader.com/airline-of-the-month/qantas |url-status=dead |archive-url=https://web.archive.org/web/20131005014256/http://www.airlineleader.com/airline-of-the-month/qantas |archive-date=5 October 2013 |access-date=15 August 2013 |publisher=Airline Leader}} As of June 2015, Jetstar was carrying 8.5% of all passengers travelling in and out of Australia.{{cite web |url=http://www.theaustralian.com.au/business/aviation/qantas-internationals-market-share-slips-as-capacity-growth-slows/story-e6frg95x-1227258403192 |title=Qantas International's market share slips as capacity growth slows |publisher=The Australian |access-date=17 June 2015}}
The airline operates an extensive domestic network as well as regional and international services from its main base at Melbourne Airport, using a mixed fleet consisting of the Airbus A320 family and the Boeing 787 Dreamliner. Like its Qantas parent, Jetstar competes with Virgin Australia.{{cite news |url=http://www.news.com.au/business/breaking-news/virgin-takes-60-stake-in-tigerair/story-e6frfkur-1226675963848 |title=Tiger air becomes part of Virgin |publisher=News Life Media |access-date=29 July 2013 |date=8 July 2013 |archive-date=22 November 2013 |archive-url=https://web.archive.org/web/20131122155556/http://www.news.com.au/business/breaking-news/virgin-takes-60-stake-in-tigerair/story-e6frfkur-1226675963848 |url-status=dead}} Qantas, through the Jetstar Group, also has stakes in airlines Jetstar Asia Airways and Jetstar Japan.
History
File:Jetstar headquarters, Victoria Parade, Collingwood.jpg in Collingwood]]
File:Boeing 717-23S, Jetstar Airways AN0631710.jpg in an earlier livery version (2004)]]
=Foundation and early years=
The airline was established by Qantas in 2001 as a low-cost domestic subsidiary. Qantas had previously acquired Impulse Airlines on 20 November 2001 and operated it under the QantasLink brand, but following the decision to launch a low-cost carrier, re-launched the airline under the Jetstar brand.{{cite news |date=3 April 2007 |title=Directory: World Airlines |work=Flight International |page=98}} Domestic passenger services began on 25 May 2004, soon after the sale of tickets for its inaugural flight in February 2004. International services to Christchurch, New Zealand commenced on 1 December 2005.{{cn|date=July 2024}} Although owned by Qantas, its management operates largely independently of Qantas through the company formerly known as Impulse Airlines.{{cn|date=October 2024}}
Originally the airline was headquartered on the grounds of Avalon Airport near Melbourne, and started flying out of Avalon Airport in mid 2004,{{cite web |url=http://www.smh.com.au/articles/2004/02/25/1077594875768.html |title=Airline Jetstar to be based in Avalon |publisher=Sydney Morning Herald |date=25 February 2004 |access-date=9 April 2010}}{{cite web |url=http://www.jetstar.com/au/en/contact-us/corporate-addresses.aspx |title=Corporate addresses |archive-url=https://web.archive.org/web/20091003014516/http://www.jetstar.com/au/en/contact-us/corporate-addresses.aspx |archive-date=3 October 2009 |publisher=Jetstar Airways |access-date=12 August 2009}}{{cite web |url=http://www.theage.com.au/articles/2004/02/24/1077594829582.html |title=Jetstar to fly from Avalon: report |publisher=The Age |date=24 February 2004 |access-date=9 April 2010}} but has since relocated its registered office to the suburb of Collingwood, Victoria, near the Melbourne central business district.{{cite web |url=http://www.jetstar.com/au/en/planning-and-booking/travelling-with-kids/family-competitions |title=Family Competitions |work=Jetstar |year=2011 |quote=The promoter is Jetstar Airways Pty Limited (ABN 33 069 720 243) of Level 4, 222 Bourke Street, Melbourne, VIC 3000 |access-date=7 November 2011 |url-status=dead |archive-url=https://web.archive.org/web/20111108185311/http://www.jetstar.com/au/en/planning-and-booking/travelling-with-kids/family-competitions |archive-date=8 November 2011}}{{cite web |url=https://www.smh.com.au/business/companies/jetstar-headquarters-on-the-block-20240726-p5jwtz.html |title=Jetstar headquarters on the block |date=26 July 2024 |archive-url=https://web.archive.org/web/20240726150840/https://www.smh.com.au/business/companies/jetstar-headquarters-on-the-block-20240726-p5jwtz.html |archive-date=26 July 2024 |publisher=Sydney Morning Herald |access-date=29 September 2024}}
Reserved seating is provided on all routes and on 4 October 2006, Jetstar became the first Australian airline to allow customers to select their seat upon booking.{{cite press release |publisher=Jetstar Airways |date=19 June 2006 |title=Jetstar to move to allocated seating |url=http://www.jetstar.com/pdf/news/20060619a.pdf |archive-url=https://wayback.archive-it.org/all/20080409224154/http://www.jetstar.com/pdf/news/20060619a.pdf |url-status=dead |archive-date=9 April 2008}} Sister airline Jetstar Asia Airways took off from its Singapore hub to Hong Kong on 13 December 2004. This marked Qantas' entry into the Asian low-cost market and signified its intention to battle key competitor Singapore Airlines on its home ground. Qantas has a 49% stake in Jetstar Asia's ownership.{{cn|date=October 2024}}
On 1 December 2005, Jetstar commenced operations from Sydney, Melbourne, Brisbane and the Gold Coast to Christchurch in New Zealand. On 7 December 2005, it was announced that Jetstar would establish the world's first global low-cost airline. At the end of 2005, it was announced that Jetstar would fly to Perth from Avalon Airport.{{cn|date=October 2024}}
In July 2006, Jetstar and Jetstar Asia were brought together under the "Jetstar" brand.{{Cite press release |publisher=Jetstar Airways |date=26 July 2006 |title=Jetstar move to single brand and distribution approach to support growth in Asia |url=http://www.jetstar.com/pdf/news/20060726d.pdf |archive-url=https://wayback.archive-it.org/all/20080409224155/http://www.jetstar.com/pdf/news/20060726d.pdf |url-status=dead |archive-date=9 April 2008}} Online bookings for both carriers were integrated into Jetstar.com.
In July 2007, Qantas acquired an 18% stake in Vietnam's Pacific Airlines, to increase to 30% by 2010. The airline was relaunched on 23 May 2008 as Jetstar Pacific.{{cn|date=October 2024}}
On 1 August 2008, Jetstar announced that it had signed an agreement with the Northern Territory Government to make Darwin International Airport an international hub with plans for seven aircraft to be based in Darwin. Under the agreement, Jetstar would be required to base three aircraft at Darwin by June 2009, with a further four by June 2012, with the Northern Territory Government to provide $5 million to set up the hub and a further $3 million for promotion of the new routes.{{cite news |publisher=Northern Territory News |date=2 August 2008 |title=Jetstar wings in for Darwin hub |url=http://www.ntnews.com.au/article/2008/08/02/4930_ntnews.html |access-date=1 August 2008 |archive-date=29 August 2012 |archive-url=https://web.archive.org/web/20120829183721/http://www.ntnews.com.au/article/2008/08/02/4930_ntnews.html |url-status=dead}} In December 2013, Jetstar announced that it would be closing the Darwin base in May 2014 and re-positioning the based aircraft to Adelaide. Flights to Tokyo via Manila were to be discontinued while services to Singapore would be operated by Jetstar Asia with Singapore-based aircraft.{{cite web |url=http://www.travelweekly.com.au/news/jetstar-expands-Adelaide-base |title=Jetstar shuts Darwin base as competition grows |work=Travel Weekly |date=9 December 2013 |access-date=27 July 2015}} The base closure was attributed to cost-cutting measures by parent company Qantas as well as increased competition from the re-introduction of flights by Asian carriers into Darwin Airport.{{cn|date=October 2024}}
On 28 April 2009, Jetstar commenced daily direct services from Auckland to the Gold Coast and Sydney. On 10 June 2009, Jetstar commenced domestic New Zealand flights between Auckland, Wellington, Christchurch, and Queenstown using Airbus A320 aircraft; services to Dunedin commenced later. Jetstar replaced Qantas subsidiary Jetconnect on these routes.{{cn|date=October 2024}}
=Developments since 2010=
From 1 February 2011, Jetstar started its co-operation with the oneworld alliance, allowing people booking an itinerary with a full oneworld member to include a Jetstar flight in the itinerary. However, the flight must be sold via Jetstar's corporate parent Qantas, under a QF flight number.{{cite web |url=http://www.stuff.co.nz/business/4591035/Jetstar-joins-Oneworld-alliance |title=Jetstar joins Oneworld alliance |access-date= 27 January 2011 |date=28 January 2011}}
In August 2011, Jetstar's parent Qantas announced that it would set up a new airline to be called Jetstar Japan, a joint venture of Jetstar, Japan Airlines, and Mitsubishi. The airline was expected to start operating in December 2012,{{cite web |archive-url=https://archive.today/20120728173234/http://www.centreforaviation.com/news/2011/08/16/jetstar-jal-lcc-to-commence-service-by-dec-2012-reports/page1 |url=http://www.centreforaviation.com/news/2011/08/16/jetstar-jal-lcc-to-commence-service-by-dec-2012-reports/page1 |archive-date=28 July 2012 |title=Jetstar-JAL LCC, "Jetstar Japan" to commence service by Dec-2012 |access-date=18 August 2011}} but then launched ahead of schedule on 3 July 2012.{{cite web |url=http://www.centreforaviation.com/news/jetstar-japan-brings-forward-launch-date-to-jul-2012-names-initial-five-domestic-destinations-140287 |title=Jetstar Japan brings forward launch date to Jul-2012, names initial five domestic destinations |access-date=27 July 2015}}
In March 2012, another Asian Jetstar branded airline was announced, Jetstar Hong Kong, a strategic partnership between Qantas and China Eastern Airlines, which was expected to commence operations in 2013.{{cite web |url=http://www.jetstar.com/mediacentre/latest-announcements/detail?Id=0632ec10-347c-425f-b87d-80742c38b758&language=en |title=China Eastern Airlines and Qantas announce Jetstar Hong Kong |access-date=27 July 2015}} Although it took delivery of aircraft, Jetstar Hong Kong never commenced operations due to a revoked licence application.{{cn|date=October 2024}}
In November 2013, Jetstar moved its head office from Melbourne's CBD to the suburb of Collingwood. In February 2014, Jetstar signed a codeshare agreement with Emirates Airlines as a continuation of the agreement between Emirates and Qantas, Jetstar's parent airline.{{cn|date=October 2024}}
In mid 2014, the Australian Competition & Consumer Commission (ACCC) took legal action against Jetstar and competitor Virgin Australia in respect of drip pricing.{{cite news |last=Han |first=Esther |date=19 June 2014 |title= Jetstar and Virgin taken to court for drip-pricing tactics |url=http://www.smh.com.au/business/jetstar-and-virgin-taken-to-court-for-drippricing-tactics-20140619-zself.html |work=Sydney Morning Herald |access-date=21 August 2015}}{{cite web |url=http://www.accc.gov.au/media-release/accc-takes-action-against-jetstar-and-virgin-for-drip-pricing-practices |title=ACCC takes action against Jetstar and Virgin for drip pricing practices |date=19 June 2014 |website=Australian Competition & Consumer Commission|access-date=21 August 2015}} In November 2015 the Federal Court of Australia found that the ACCC's claims that the two airlines engaged in misleading and deceptive conduct by carrying out drip pricing were proven.{{cite news |title='Drip pricing' by Jetstar and Virgin Australia misled customers, court finds |url=http://www.smh.com.au/business/aviation/drip-pricing-by-jetstar-and-virgin-australia-misled-customers-court-finds-20151117-gl1dke.html |access-date=27 November 2015 |work=Sydney Morning Herald |date=17 November 2015}} In September 2022, Stephanie Tully was appointed as the new CEO of Jetstar.{{cite news |last1=Harrison|first1=James |title=Jetstar announces its new CEO |website=Travel Weekly |quote=The Qantas Group Has Appointed Stephanie Tully as the New Chief Executive Officer of Jetstar. |url=https://www.travelweekly.com.au/article/jetstar-announces-its-new-ceo/}}
=New Zealand operations=
Currently, the airline operates domestic and short-haul international services to Auckland, Christchurch, Queenstown, and Wellington, and domestic services to Dunedin, using their fleet of Airbus A320 family aircraft. Jetstar will add trans-Tasman flights between Dunedin and the Gold Coast, as well flights between Hamilton and the Gold Coast and Sydney from June 2025.{{Cite web |title=Jetstar launches trans-Tasman flights from Dunedin, Hamilton |url=https://www.stuff.co.nz/travel/350416057/jetstar-launches-trans-tasman-flights-dunedin-hamilton |access-date=18 September 2024 |website=www.stuff.co.nz}}
File:Jetstar Regional Q300 VH-SBI at PMR (30890156766).jpg at Palmerston North Airport]]
In June 2015, Jetstar announced that it would commence regional services in New Zealand, beginning in December 2015. The new services would be flown by five turboprops Bombardier Dash 8s operated by Eastern Australia Airlines—one of Qantas' subsidiary regional airlines—under the Jetstar brand. At least four new destinations would be served initially, with Hamilton, Rotorua, New Plymouth, Napier, Palmerston North, Nelson and Invercargill named as the cities under consideration.{{cite news |last1=Bradley |first1=Grant |title=Regional shake-up: Jetstar to break Air New Zealand's domestic stranglehold |url=http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11467277 |access-date=19 June 2015 |work=The New Zealand Herald |date=18 June 2015 |url-status=live |archive-url=https://web.archive.org/web/20200605201012/https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11467277 |archive-date=5 June 2020}} On 31 August 2015, Jetstar announced it had selected the first four regional centres it would serve at the commencement of operations on 1 December; these were Napier, Nelson, New Plymouth, and Palmerston North. All four cities had services to Auckland; Nelson also had services to Wellington.{{cite news |url=http://www.stuff.co.nz/travel/news/71582558/air-nz-joins-9-price-war-jetstar-announces-new-nz-routes |title=Air NZ joins $9 price war, Jetstar announces new NZ routes |work=Stuff |access-date=26 March 2018 |archive-url=https://web.archive.org/web/20180704144405/https://www.stuff.co.nz/travel/news/71582558/air-nz-joins-9-price-war-jetstar-announces-new-nz-routes |archive-date=4 July 2018 |url-status=live}}
Jetstar announced in November 2019 that they would be ceasing all of their regional routes in New Zealand because the routes were loss-making.{{cite news |title=Jetstar confirms withdrawal from five regional domestic routes in New Zealand |url=https://newsroom.jetstar.com/jetstar-confirms-withdrawal-from-five-regional-domestic-routes-in-new-zealand/ |access-date=14 September 2020 |work=Newsroom |date=16 October 2019 |archive-url=https://web.archive.org/web/20200802150635/https://newsroom.jetstar.com/jetstar-confirms-withdrawal-from-five-regional-domestic-routes-in-new-zealand/ |archive-date=2 August 2020 |url-status=live}}
In mid March 2020, Jetstar suspended their New Zealand operations in response to the global COVID-19 pandemic.{{cite news |last1=Anthony |first1=John |title=Coronavirus: All Qantas and Jetstar international flights suspended from late March |url=https://www.stuff.co.nz/national/health/coronavirus/120403628/coronavirus-all-qantas-and-jetstar-international-flights-suspended-from-late-march |access-date=29 March 2020 |work=Stuff |date=19 March 2020 |archive-url=https://web.archive.org/web/20200331223346/https://www.stuff.co.nz/national/health/coronavirus/120403628/coronavirus-all-qantas-and-jetstar-international-flights-suspended-from-late-march |archive-date=31 March 2020 |url-status=live}} On 15 August, Jetstar suspended its domestic operations in New Zealand after the Government implemented social distancing rules in response to a second outbreak in Auckland that month.{{cite news |title=Covid 19 coronavirus: Jetstar pauses all domestic flights until August 26 |url=https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12356805 |access-date=14 September 2020 |work=The New Zealand Herald |date=15 August 2020 |archive-url=https://web.archive.org/web/20200816014243/https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12356805 |archive-date=16 August 2020 |url-status=live}} The airline attracted criticism after it refused to offer cash refunds to passengers whose flights were affected by the cancellation, instead offering travel vouchers or to change dates.{{cite news |last1=Tan |first1=Lincoln |title=No cash refund option for passengers impacted by Jetstar flight cancellations |url=https://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=12356916 |access-date=14 September 2020 |work=The New Zealand Herald |date=16 August 2020 |archive-url=https://web.archive.org/web/20200816182132/https://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=12356916 |archive-date=16 August 2020 |url-status=live}}
In mid September 2020, Jetstar announced that it was resuming domestic flights in New Zealand after the New Zealand Government eliminated physical distancing requirements on aircraft.{{cite news |last1=Taunton |first1=Esther |title=Jetstar to resume domestic flights after four-week suspension |url=https://www.stuff.co.nz/business/122760021/jetstar-to-resume-domestic-flights-after-fourweek-suspension |access-date=14 September 2020 |work=Stuff |date=14 September 2020 |archive-url=https://web.archive.org/web/20200914041445/https://www.stuff.co.nz/business/122760021/jetstar-to-resume-domestic-flights-after-fourweek-suspension |archive-date=14 September 2020 |url-status=live}}
In late May 2024, Jetstar Flight JQ225 slid off the runway at Christchurch Airport, after suffering steering issues caused by a possible hydraulic leak. The Civil Aviation Authority commenced an investigation into the incident.{{Cite web |date=31 May 2024 |title=Plane slides off runway at Christchurch Airport |url=https://www.rnz.co.nz/news/national/518317/plane-slides-off-runway-at-christchurch-airport |access-date=31 May 2024 |work=RNZ |archive-url=https://web.archive.org/web/20240531173728/https://www.rnz.co.nz/news/national/518317/plane-slides-off-runway-at-christchurch-airport |archive-date=31 May 2024 |url-status=live}}
Corporate affairs
=Business figures=
The key trends for the Jetstar Group are (as of the financial year ending 30 June):{{Cite web |title=Qantas Annual Reports |url=https://investor.qantas.com/investors/?page=annual-reports |access-date=16 August 2024 |website=investor.qantas.com}}
| class="wikitable" style="text-align:center;"
! !Revenue !EBIT{{Efn|"Underlying EBIT"}} !Passenger !Fleet !References |
| style="text-align:left;" |2012
|3,076 |203 |79.2 | |
| style="text-align:left;" |2013
|3,288 |138 |79.1 | |
| style="text-align:left;" |2014
|3,222 |−116 |77.9 | |
| style="text-align:left;" |2015
|3,464 |230 |79.9 | |
| style="text-align:left;" |2016
|3,636 |452 |81.5 | |
| 2017
|3,600 |417 |83.1 |95 |
| 2018
|3,795 |457 |85.6 |93 |
| 2019
|3,961 |400 |86.1 |94 |
| 2020
|3,006 |−26 |84.3 |87 |
| 2021
|1,140 |−541 |71.3 |78 |
| 2022
|1,440 |−796 |71.2 |76 |
| 2023
|4,235 |404 |86.4 |81 |
=Marketing=
From 2004 to 2006, the airline's mascot, Julie The Jetstar Girl, was played by actress Magda Szubanski.{{cn|date=October 2024}} The advertising slogan of Jetstar is "All day every day low fares". In 2006, the jingle "Let's Fly Jetstar tonight" and the use of Szubanski ceased and was replaced with "It's All About Choice / Fly Away" (later "Low Fares, Good Time").{{cn|date=October 2024}}
==Television series==
The Nine Network began airing the series Going Places from October 2007. The eight-part series depicted the everyday lives of selected members of Jetstar's Melbourne airport staff. The show followed the dramas of the check-in staff mid-flight, and new international recruits.{{cn|date=October 2024}}
=Sponsorship=
Jetstar Airways was the major sponsor of the National Rugby League team, the Gold Coast Titans from 2008 until 2012.{{cite press release |url=http://www.titans.com.au/index.php?page_id=55 |title=It's the Jetstar Gold Coast Titans |publisher=Gold Coast Titans |archive-url=https://web.archive.org/web/20080722172801/http://www.titans.com.au/index.php?page_id=55 |archive-date=22 July 2008 |access-date=22 January 2009}}{{cite web |last1=Long |first1=Michael |title=iSelect renames the Gold Coast Titans |url=http://www.sportspromedia.com/news/iselect_renames_the_gold_coast_titans |website=SportsPro |access-date=20 June 2019 |date=15 June 2012}} In July 2008, Jetstar Airways was named the Official Airline of the Australian national rugby league team. One of its A320s was decorated with special decals to advertise the relationship.{{cite press release |url=http://www.jetstar.com/~/media/files/pdf/news/2008/jul/080716.ashx |title=Australian Kangaroos coach and captain launch Jetstar partnership, 'Go Roos' aircraft and PlayJetstarRugbyLeague.com – |publisher=Jetstar |archive-url=https://web.archive.org/web/20110523230612/http://www.jetstar.com/~/media/files/pdf/news/2008/jul/080716.ashx |archive-date=23 May 2011 |access-date=22 January 2009}}
Destinations
{{Main|List of Jetstar destinations}}
Fleet
=Current fleet=
{{As of|2025|5}}, Jetstar operates the following aircraft:{{cite web |url=https://www.jetstar.com/au/en/about-us/our-fleet |title=Our fleet |website=Jetstar Airways}}{{cite web |title=Qantas' international plans to emerge from the "Hermit Kingdom" |url=https://centreforaviation.com/analysis/reports/qantas-international-plans-to-emerge-from-the-hermit-kingdom-572846 |website=CAPA - Centre for Aviation |date=26 August 2021}}
= Fleet development =
{{multiple image
| align = right
| direction = vertical
| width = 200
| image1 = VH-VGA Airbus A320-232 Jetstar (8174512748).jpg
| width1 =
| alt1 =
| caption1 = Airbus A320-200
| image3 = Jetstar Airways VH-OFE Airbus A321-251NX (neo) Melbourne International Airport (MEL YMML) (52400430161).jpg
| width3 =
| alt3 =
| caption3 = Airbus A321LR
| image4 = Jetstar Australia Boeing 787-8 VH-VKH (40626852904).jpg
| width4 =
| alt4 =
| caption4 = Boeing 787-8
| image2 = VH-VWT Airbus A321-231 Jetstar (9165228154).jpg
| caption2 = Airbus A321-200
}}
In October 2011, Qantas placed an order for 110 A320s, with 11 allocated to a planned new Qantas Group premium airline in Asia (never actually established) and 99 to various Jetstar-branded airlines including Jetstar Hong Kong, which received aircraft but never commenced operations.{{cite web |url=http://australianaviation.com.au/2011/10/qantas-and-airbus-sign-huge-a320-order/ |title=Qantas and Airbus sign huge A320 order |publisher=Australian Aviation|access-date=29 July 2013}}{{cite news |last=Freed |first=Jamie |url=http://www.smh.com.au/business/aviation/qantass-jetstar-hong-kong-venture-down-to-one-plane-20150321-1m4rm5.html |title=Qantas's Jetstar Hong Kong venture down to one plane |work=The Sydney Morning Herald |date=22 March 2015 |access-date=13 August 2015}} The order consisted of 32 A320ceos and 78 A320neos, with scope to convert some to the larger A321s.{{cn|date=October 2024}}
In 2014, Qantas ordered another 21 A320neos, taking the total on order to 99.{{cn|date=October 2024}}
In 2016, the operator or operators of the A320neos and A321neos (Jetstar or Qantas) remained unspecified.{{cite web |url=http://australianaviation.com.au/2016/02/qantas-expects-first-a320neo-delivery-end-of-calendar-2017 |title=Qantas expects first A320neo delivery end of calendar 2017 |author=Jordan Chong |website=Australian Aviation |publisher=Phantom Media |date=23 February 2016 |access-date=30 December 2016}}
In November 2017, the order consisted out of 54 A320neos and 45 A321neos as some of the A320neo orders were converted to A321neos.{{cite web |url=http://australianaviation.com.au/2017/02/qantas-to-defer-a320neo-deliveries-reports-drop-first-half-profit/ |title=Qantas to defer A320neo deliveries, reports drop in first half profit |last=Chong |first=Jordan |website=Australian Aviation |publisher=Phantom Media |date=23 February 2017 |access-date=7 November 2017}}{{cite news |url=http://australianaviation.com.au/2014/07/qantas-adds-to-restructures-jetstar-a320neo-backlog/ |title=Qantas adds to & restructures Jetstar A320neo backlog |website=Australian Aviation |publisher=Phantom Media |date=8 July 2014 |access-date=30 December 2016}}
In February 2018, eighteen of the orders were converted to A321LRs to allow Jetstar Airways to deploy some of its Boeing 787s onto other routes.{{Cite web |date=21 February 2018 |title=Jetstar to operate Airbus A321neoLR |url=http://australianaviation.com.au/2018/02/jetstar-to-operate-airbus-a321neolr/ |access-date=2 March 2019 |website=Australian Aviation}}{{Cite web |url=http://australianaviation.com.au/2018/08/jetstar-says-a321lr-to-open-up-potential-new-routes/ |title=Jetstar says A321LR to open up potential new routes |date=1 August 2018 |website=Australian Aviation |access-date=2 March 2019}}
In June 2019, at the Paris Air Show, Qantas Group converted 26 A321neo orders to the A321XLR and 10 A321neo to the A321LR. In addition, 10 further A321XLRs were ordered. Total orders for the A320neo family were 109: 45 A320neos, 28 A321LRs, and 36 A321XLR. How these planes will be distributed throughout the Qantas Group has not been announced; some of the A321XLRs have been earmarked for Qantas by ex-CEO Alan Joyce.{{Cite web |url=https://www.qantasnewsroom.com.au/media-releases/qantas-group-updates-airbus-order-with-extra-long-range-a321/ |title=QANTAS GROUP UPDATES AIRBUS ORDER WITH EXTRA LONG RANGE A321 |website=Qantas News Room |access-date=20 June 2019}} In July 2022, the airline took its first A321LR.{{cite web |date=1 August 2022 |title=Australia's Jetstar Airways takes first A321neo |url=https://www.ch-aviation.com/portal/news/117896-australias-jetstar-airways-takes-first-a321neo |website=Ch-Aviation}}
In November 2023, Jetstar announced a major revamp of its fleet of 11 787-8 Dreamliners from late 2025. The multi-million dollar aircraft upgrade will have new RECARO Seats in business and economy (with the business class offering increasing from 21 to 44), a lie-flat crew rest area, Wi-Fi connectivity to replace entertainment screens and a new livery to match the A321LR.{{Cite web |date=9 November 2023 |title=Jetstar announces major revamp of its Boeing 787 international fleet |url=https://newsroom.jetstar.com/jetstar-announces-major-revamp-of-its-boeing-787-international-fleet/ |access-date=11 November 2023 |website=Jetstar Newsroom}}
In-flight service
{{advert|date=October 2024}}
=Cabins=
File:Passenger cabin of a Jetstar Boeing 787.jpg]]
On all Boeing 787 international routes, Jetstar offers a two-class service.
;Business Class
Jetstar offers Business Class on its Boeing 787 aircraft. The Business Class cabin is fitted with 21 leather premium class seats in a 2-3-2 configuration, similar to Qantas domestic Business Class or Qantas international premium economy class. The service is inclusive of all meals and beverages, in-flight entertainment, and includes an increased baggage allowance of {{cvt|30|kg}}. Business Max fares also include Qantas Club lounge access where available, and earn Qantas Frequent Flyer points.{{cite web |url=http://www.jetstar.com/au/en/what-we-offer/in-flight/business-class |title=Business Class |work=Jetstar |access-date=27 July 2015}}
;Economy Class
Jetstar offers either pre-purchased meals on wheels or buy on board service with food and beverages.{{cite web |url=http://www.jetstar.com/au/en/what-we-offer/in-flight/~/_media/D96A4349883F426C9AA9869AB11DE629.pdf |title=JetShop.Cafe |archive-url=https://web.archive.org/web/20111108210350/http://www.jetstar.com/au/en/what-we-offer/in-flight/~/_media/D96A4349883F426C9AA9869AB11DE629.pdf |archive-date=8 November 2011 |publisher=Jetstar Airways |access-date=8 November 2011}}
=In-flight entertainment=
The airline has an eponymously named inflight magazine. In November 2011, Jetstar became the first airline to offer passengers iPads for use as in-flight entertainment devices. The units, which are pre-loaded with movies, games, and magazines, are provided on flights over two hours duration and are available for a fee in Economy Class but are complimentary in the international Business Class cabin, although some aircraft have seat back entertainment screens.{{cite web |url=http://bigpondnews.com/articles/Technology/2011/11/08/Jetstar_announces_roll_out_of_iPads_682938.html |title=Technology |access-date=27 July 2015}} The options available are changed on a bi-monthly basis depending on customer feedback forms which are collected by head office through a random selection process.{{cite web |url=http://www.jetstar.com/mediacentre/facts-and-stats/jetstar-group |title=Jetstar group |access-date=27 July 2015}}
Jetstar's Boeing 787 aircraft are fitted with 10-inch seat-back on-demand entertainment screens in business class and 9-inch screens in economy class. While complimentary for Business Class passengers, Economy Class passengers will need to pre-purchase access to the on-demand entertainment screens or buy it on board.
Jetstar Group
In addition to owning 100% of Jetstar Airways in Australia, the Qantas Group owns varying stakes in other Jetstar-branded airlines in the Asia-Pacific region. These airlines represent a strategy to provide better growth for the Qantas Group by accessing the intra-Asia market:{{cite web |url=http://www.ausbt.com.au/jetstar-japan-is-qantas-new-low-cost-asia-play |title=Jetstar Japan is Qantas' new low-cost Asia play |publisher=Australian Business Traveller |access-date=23 July 2013}} exploiting both its faster growth and/or its under-penetration by low-cost airlines.
Qantas partners with local investors as both a means to overcome foreign ownership or traffic rights restrictions{{cite web |url=http://www.airlineleader.com/this-months-highlights/finding-a-way-out-escaping-the-regulatory-confinement-of-foreign-ownership-rules |title=Finding a way out: escaping the regulatory confinement of foreign ownership rules |publisher=Airline Leader |access-date=23 July 2013 |archive-date=27 October 2012 |archive-url=https://web.archive.org/web/20121027070620/http://www.airlineleader.com/this-months-highlights/finding-a-way-out-escaping-the-regulatory-confinement-of-foreign-ownership-rules |url-status=dead}} and to keep the ventures "capital light", i.e. reduce the capital investment required by Qantas and keep assets such as aircraft off the Qantas balance sheet.{{cite web |url=http://www.afr.com/p/business/companies/jetstar_confident_of_growth_in_asia_2CDs3363197mAYsF0HVO3I |title=Jetstar confident of growth in Asia |publisher=The Australian Financial Review |access-date=23 July 2013}}{{cite news |url=http://www.theaustralian.com.au/business/aviation/asia-joint-ventures-to-see-jetstar-go-gangbusters/story-e6frg95x-1226424793246 |title=Asia joint ventures to see Jetstar go gangbusters |publisher=The Australian |access-date=23 July 2013}}
From 2008 to 2020, the Group also consisted of Jetstar Pacific, a Vietnamese subsidiary which is also co-owned by Vietnam Airlines (nearly 70%). However, since July 2020, this carrier left the Jetstar Group and rebranded to Pacific Airlines.{{Cite web |title=Changes to Jetstar Pacific (BL) bookings |url=https://www.jetstar.com/us/en/help/articles/changes-to-jetstar-pacific-bookings |access-date=11 October 2020 |website=Jetstar |archive-date=26 September 2020 |archive-url=https://web.archive.org/web/20200926081643/https://www.jetstar.com/us/en/help/articles/changes-to-jetstar-pacific-bookings |url-status=dead}}
On 11 June 2025, the Group announced Jestar Asia would be closed at the end of July after 21 years of operation in the Asia-Pacific region, with 16 routes to be ceased.{{Cite web |date=2025-06-11 |title=QANTAS GROUP TO CLOSE ITS INTRA-ASIA AIRLINE JETSTAR ASIA |url=https://www.qantasnewsroom.com.au/media-releases/qantas-group-to-close-its-intra-asia-airline-jetstar-asia/ |access-date=2025-06-11 |website=Qantas Newsroom}}
The Jetstar Group is headed by CEO Stephanie Tully.{{cite web |url=http://australianaviation.com.au/2017/08/qantas-restructures-leadership-team/ |title=Qantas restructures leadership team |publisher=Australian Aviation |access-date=19 December 2017}} The Jetstar Group consists of the following airlines:
Notes
{{Notelist}}
References
{{Reflist}}
External links
{{commons category-inline|Jetstar Group}}
- {{Official website|www.jetstar.com}}
- [https://web.archive.org/web/20150330084116/https://mobile.jetstar.com/ Jetstar Airways mobile website]
- {{usurped|1=[https://web.archive.org/web/20080509090408/http://www.jetstarmagazine.com/ Jetstar Magazine]}}
{{Portalbar|Companies|Aviation|Australia}}
{{Qantas}}
{{Navbox Airlines of Australia}}
Category:Airlines based in Melbourne