Jordan Shlain

{{Short description|American physician}}

{{Infobox person

| name = Jordan Shlain

| honorific_suffix = MD

| image =

| birth_name = Jordan Lewis Shlain

| birth_date =

| birth_place = San Francisco, California

| alma_mater = University of California, Berkeley
Georgetown University

| occupation = Physician, entrepreneur

| boards = Private Physicians Alliance (chairman)
Equinox
NYU Tisch Center Hospitality in Healthcare Advisory Board

| spouse = Caroline Eggli Shlain

| children = 4

| father = Leonard Shlain

| relatives =

| website = {{URL|https://privatemedical.org}}

| module2 =

}}

Jordan Shlain is an American internist, writer, and health tech entrepreneur. He is the founder and chairman of Private Medical Group, a family office for health and medicine, and Eat Real, a non-profit focused on nutrition for elementary school children. He served as commissioner of the San Francisco Health Services Board from 2010-2014.

Shlain was introduced to computers as a child and learned to code in high school. He founded SeniorWell, a telemedicine service, as a medical school resident. In 2008, he founded HealthLoop, an AI platform that used patient feedback to track progress and monitor clinical areas of concern. He was awarded one of the first patents for digital healthcare technology in 2013.

Early life and education

Shlain was born in San Francisco to Carole Lewis, a psychologist, and Leonard Shlain, an author and surgeon. He learned to code at a computer camp and wrote software as a teenager.{{cite news |last1=Himmelman |first1=Drew |date=October 30, 2014 |title=Final chapter: Children fulfill dad's dying wish with publication of his book |url=http://www.jweekly.com/article/full/73045/final-chapter-children-fulfill-dads-dying-wish-with-publication-of-his-book/ |accessdate=16 December 2015 |work=J. Weekly}}{{Cite web |date=2006-11-29 |title=Doctors plan 24-hour house-call service for Marin |url=https://www.marinij.com/2006/11/29/doctors-plan-24-hour-house-call-service-for-marin/ |access-date=2024-12-03 |website=Marin Independent Journal |language=en-US}}{{cite news |last1=Maugh II |first1=Thomas H. |date=May 19, 2009 |title=Dr. Leonard Shlain dies at 71; best-selling author and pioneer of laparoscopic surgery |url=http://www.latimes.com/nation/la-me-leonard-shlain19-2009may19-story.html |accessdate=4 January 2016 |work=Los Angeles Times}}

Shlain graduated from UC Berkeley in 1989 with a degree in anatomy and physiology. Before attending medical school, he spent a year teaching high school chemistry, physics, and biology in rural Kenya as a participant in the Harvard University Center for International Development WorldTeach program.{{Cite web |last=Bermant |first=Yoel |date=2013-12-09 |title=Dr. Jordan Shlain closes $10 million Series A financing for HealthLoop |url=https://jewishbusinessnews.com/2013/12/09/dr-jordan-shlain-closes-10-million-series-a-financing-for-healthloop/ |access-date=2025-02-05 |language=en-US}} He graduated from Georgetown Medical School in 1994. In 1997 he completed a residency in internal medicine at California Pacific Medical Center/UC San Francisco.{{cite news |last1=Murphy |first1=Candace |date=January 29, 2007 |title=House Call: Believe it or not, the doctor is in |url=http://www.insidebayarea.com/health/ci_5110287 |accessdate=21 December 2015 |work=Oakland Tribune}}

Career

= SeniorWell, On Call San Francisco, MedicinePlanet, Private Medical =

Shlain made house calls to geriatric patients during his residency, and in 1996 founded a telemedicine service, SeniorWell, to help doctors communicate with older adults.{{Cite news |title=Bedside manners |url=https://www.economist.com/business/2015/05/28/bedside-manners |access-date=2025-01-06 |newspaper=The Economist |issn=0013-0613}}

In 1998, he learned that the Mandarin Oriental in downtown San Francisco had no house doctor for guests needing medical attention. He successfully pitched his services and became the on-call doctor for the hotel, where he was trained in hospitality practices by the concierge. In 1999, based on his experience at the Mandarin Oriental, he founded San Francisco On Call Medical Group.Colliver, V. (2007, Jan 31). Their patients really feel at home: [FINAL edition]. San Francisco Chronicle{{Cite news |last=Schwartz |first=Nelson D. |date=2017-06-03 |title=The Doctor Is In. Co-Pay? $40,000. |url=https://www.nytimes.com/2017/06/03/business/economy/high-end-medical-care.html |archive-url=http://web.archive.org/web/20241215061940/https://www.nytimes.com/2017/06/03/business/economy/high-end-medical-care.html |archive-date=2024-12-15 |access-date=2024-12-17 |work=The New York Times |language=en}} At the same time, he was the California medical director for Lufthansa{{Cite news |last=Wade |first=Betsy |date=2000-05-07 |title=PRACTICAL TRAVELER; Medical Help On the Web |url=https://www.nytimes.com/2000/05/07/travel/practical-traveler-medical-help-on-the-web.html |access-date=2025-02-11 |work=The New York Times |language=en-US |issn=0362-4331}} and a member of the board of directors for the San Francisco Medical Society.{{Cite web |last= |title=Dr. Jordan Shlain Helps Protect Our Kids And Family From A Strain Of The Dangerous Staph Infection Caught At Schools |url=https://abc7news.com/archive/5945530/ |access-date=2025-02-04 |website=ABC7 San Francisco |language=en}}

Shlain co-founded MedicinePlanet, a website that provided global medical information for international travelers, in 2000. He served as MedicinePlanet's CEO until 2001, when he left to focus on San Francisco On Call, which had become Current Health to reflect its expansion beyond the Bay area. He founded Private Medical in 2002.{{Cite web |title=One Doctor's Entrepreneurial Quest to Reinvent Medicine |url=https://worth.com/contributor/one-doctors-entrepreneurial-quest-to-reinvent-medicine/ |access-date=2024-12-05 |website=Worth |language=en-US}}

= HealthLoop, San Francisco Health Systems Board, Covid-19 and public health =

In 2008 Gavin Newsom, then the mayor of San Francisco, appointed Shlain to the Health Services Systems Board. As commissioner from 2010-2014, he developed policy and oversaw the allocation of healthcare funds for more than 45,000 city workers.{{cite news |last1=Sherbert |first1=Erin |date=September 1, 2010 |title=Mayor appoints newest member to SFMTA |url=http://www.sfexaminer.com/mayor-appoints-newest-member-to-sfmta/ |accessdate=9 March 2016 |work=San Francisco Examiner}} It was his second governmental position: a 2004 appointee of Willie Brown, he set entertainment and nightlife policy for the city and county of San Francisco as president of the San Francisco Entertainment Commission.{{Cite web |last=Vaziri |first=Aidin |date=2005-09-19 |title=New Orleans musicians may come to S.F. |url=https://www.sfgate.com/entertainment/article/New-Orleans-musicians-may-come-to-S-F-2568709.php |access-date=2024-12-19 |website=SFGATE |language=en}}

In 2008, Shlain developed the prototype for HealthLoop, a SaaS platform for doctors that used patient feedback and tracking data to monitor clinical areas of concern and facilitate follow-up. Shlain served as CEO of the company.{{Cite web |last=Feder-Ostrov |first=Barbara |date=January 29, 2016 |title=The Doctor's Computer Will See You Now |url=https://www.npr.org/sections/health-shots/2016/01/29/464830787/the-doctors-computer-will-email-you-now |access-date=December 18, 2024 |website=NPR}} An early application of AI, he was awarded a patent for pre-visit and follow-up systems and digital technology in 2013.{{Cite patent|number=US20130073306A1|title=Healthcare pre-visit and follow-up system|gdate=2013-03-21|invent1=Shlain|invent2=Thanawala|invent3=Rosner|invent4=Toth|inventor1-first=Jordan|inventor2-first=Mayank|inventor3-first=Benjamin|inventor4-first=Cheryl|url=https://patents.google.com/patent/US20130073306}} A study in the Journal of Arthroplasty found that the platform significantly improved patient outcomes and reduced healthcare costs.{{Cite journal |last1=Rosner |first1=Benjamin J. |last2=Gottlieb |first2=Marc |last3=Anderson |first3=William N. |date=April 2018 |title=Effectiveness of an Automated Digital Remote Guidance and Telemonitoring Platform on Costs, Readmissions, and Complications After Hip and Knee Arthroplasties |url=https://www.arthroplastyjournal.org/article/S0883-5403(17)31041-0/fulltext |journal=Journal of Arthoplasty |volume=3 |issue=4 |via=}} HealthLoop was acquired by GetWellNetwork in 2018.{{Cite web |date=2018-11-08 |title=GetWellNetwork acquires HealthLoop to bolster its digital patient engagement platform |url=https://www.mobihealthnews.com/content/getwellnetwork-acquires-healthloop-bolster-its-digital-patient-engagement-platform |access-date=2025-01-03 |website=MobiHealthNews |language=en}}

Shlain treated coronavirus patients as a frontline volunteer at clinics and facilities including NewYork-Presbyterian Hospital at the height of the COVID-19 pandemic in New York City.{{Cite news |last=Blasberg |first=Derek |date=2020-04-21 |title=The New Rules of FOMO |url=https://www.wsj.com/articles/new-rules-of-fomo-essay-11587426413 |access-date=2025-01-05 |work=Wall Street Journal |language=en-US |issn=0099-9660}} During the pandemic, he wrote about healthcare and health policy, served on expert panels, and sat for interviews with print and broadcast media outlets including USA Today,{{Cite web |last=National healthcare leaders |title=The best thing everyday Americans can do to fight coronavirus? #StayHome, save lives |url=https://www.usatoday.com/story/opinion/2020/03/15/coronavirus-stay-home-hel-america-save-lives-column/5054241002/ |access-date=2025-01-05 |website=USA TODAY |language=en-US}} The Globe and Mail,{{Cite news |date=2020-03-13 |title=Scenes from the national COVID-19 emergency in the United States |url=https://www.theglobeandmail.com/world/article-scenes-from-the-national-covid-19-emergency-in-the-united-states/ |access-date=2025-02-04 |work=The Globe and Mail |language=en-CA}} and the BBC.{{Cite news |title=Coronavirus: Six months that changed our world |url=https://www.bbc.com/news/av/world-53201759 |access-date=2025-02-04 |work=BBC |language=en-GB}} In addition, he co-wrote an April 2020 op-ed for The New York Times that argued for smart quarantine,{{Cite web |last1=Shlain |first1=Jordan |last2=Fineberg |first2=Harvey V. |last3=Yong Kim |first3=Jim |date=April 7, 2020 |title=The United States Needs a 'Smart Quarantine' to Stop the Virus Spread Within Families |url=https://www.nytimes.com/2020/04/07/opinion/coronavirus-smart-quarantine.html |access-date=January 5, 2023 |website=New York Times}}{{Cite news |last=Leonhardt |first=David |date=2020-04-20 |title=Opinion {{!}} 7 Reasons We Can't Yet Reopen America |url=https://www.nytimes.com/2020/04/20/opinion/coronavirus-reopen-economy.html |access-date=2025-02-04 |work=The New York Times |language=en-US |issn=0362-4331}} and published Dispatches from the Front, a series of articles about staying healthy during the pandemic.{{Cite web |last=Miron-Schatz |first=Tylia |date=August 13, 2020 |title=Get Your Politics Out of My Pandemic! {{!}} Psychology Today |url=https://www.psychologytoday.com/us/blog/baffled-numbers/202008/get-your-politics-out-my-pandemic |access-date=2025-01-05 |website=www.psychologytoday.com |language=en-US}}{{Cite web |last=Blasberg |first=Derek |date=May 30, 2020 |title=Living Your Best Lockdown |url=https://airmail.news/issues/2020-5-30/living-your-best-lockdown |access-date=2024-12-16 |website=airmail.news |language=en}}

Shlain continued to build Private Medical while running HealthLoop and during his tenure as commissioner of the Health Systems Board.  As of 2024, Private Medical had more than 1000 member families, and offices in San Francisco, Silicon Valley, Santa Monica, Beverly Hills, New York, and Miami.{{Cite web |last=Frank |first=Robert |date=2024-04-22 |title=Meet the private doctor to the wealthy — at $40,000 a year |url=https://www.cnbc.com/2024/04/22/meet-the-private-doctor-to-the-wealthy-at-40000-a-year.html |access-date=2024-11-18 |website=CNBC |language=en}}

Personal life

Shlain's father, Leonard Shlain, died in 2009, shortly after completing his book, Leonardo's Brain: Understanding Da Vinci's Creative Genius. Shlain and his sisters, Kimberly Shlain Brooks and Tiffany Shlain, edited the 500-page manuscript, which was published by Rowman & Littlefield in 2014.

Shlain, who also plays in a band, acted in Massimiliano Finazzer Flory's play Being Leonardo DaVinci: An Impossible Interview at the American Conservatory Theater in 2015.{{Cite web |title=Essere Leonardo da Vinci: esibizione a San Francisco |url=https://style.corriere.it/lifestyle/essere-leonardo-da-vinci-esibizione-a-san-francisco/ |access-date=2025-02-04 |website=Style |language=it}}

References