Liveops
{{short description|American telecommunications company}}
{{DISPLAYTITLE:Liveops}}
{{Infobox company
| name = Liveops
| logo =
LogoLiveopsWhiteOnCyan.png
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| native_name =
| native_name_lang = en
| type = Private
| traded_as =
| industry = Outsourcing
Customer Service
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|founded= {{start date and age|2000}}
| founders = Steve Doumar
Doug Feirstein
Wendell Brown
Bill Trenchard
| defunct =
| location_city = Scottsdale, Arizona
| location_country =
| locations =
| area_served = United States
| key_people = Greg Hanover, CEO
| products =
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| services =
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| num_employees = 100 full time
plus thousands of work-at-home agents
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| homepage = {{URL|http://www.liveops.com}}
| footnotes =
}}
Liveops is an outsourcing and contact center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard,{{cite web |url=http://ip-208-90-202-81.liveops.com/company/history.html |title=LiveOps Company History |first= |last= |date=January 1, 2014 |accessdate=May 15, 2015 |publisher=LiveOps.com |archive-url=https://web.archive.org/web/20160304042258/http://ip-208-90-202-81.liveops.com/company/history.html |archive-date=March 4, 2016 |url-status=dead }} and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.{{cite web |url=http://www.afr.com/it-pro/nine-startups-to-rock-your-world-20141204-jyk8y |title=Nine start-ups to rock your world|first= Rachel |last=Botsman |work=Financial Review |date=December 1, 2014| accessdate=April 22, 2015 |publisher=Australian Financial Review}}{{Cite web |url=http://www.investing.businessweek.wallst.com/research/stocks/private/snapshot.asp?privcapId=20551412 |title=LiveOps, Inc.: Private Company Information - Businessweek |access-date=2015-04-23 |archive-date=2015-05-19 |archive-url=https://web.archive.org/web/20150519124406/http://www.investing.businessweek.wallst.com/research/stocks/private/snapshot.asp?privcapId=20551412 |url-status=dead }}
In 2015, the company moved its headquarters to Scottsdale. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers.
Liveops was one of the first "gig economy" companies and the work-at-home virtual workforce industry,{{Cite web |url=http://ip-208-90-202-81.liveops.com/company/history.html |title=Learn About the History of LiveOps |access-date=2015-05-16 |archive-url=https://web.archive.org/web/20160304042258/http://ip-208-90-202-81.liveops.com/company/history.html |archive-date=2016-03-04 |url-status=dead }} and it has been featured at an INSEAD Case Study at Harvard Business Review.{{cite web|url=https://hbr.org/product/liveops-the-contact-centre-reinvented/INS801-HCB-ENG|title=LiveOps: The Contact Centre Reinvented |first1=Konstantinos I. |last1=Stouras |first2=Karan |last2=Girotra |first3=Serguei |last3=Netessine |date=October 1, 2014 |publisher= INSEAD Business School Case 6097}} As of 2020, Liveops employed one hundred full time employees, plus thousands of temporary or part-time employees, and its platform had processed more than one billion minutes of customer service interactions.{{cite web |url=https://finance.yahoo.com/news/liveops-present-exhibit-international-cloud-160000198.html |title=LiveOps to Present and Exhibit at International Cloud Computing Expo - Yahoo Finance |website=finance.yahoo.com |url-status=dead |archive-url=https://web.archive.org/web/20131105073759/http://finance.yahoo.com/news/liveops-present-exhibit-international-cloud-160000198.html |archive-date=2013-11-05}} {{Cite web |url=http://www.liveops.com/agents-on-demand |title=Agents on Demand | LiveOps, Inc. | Call Center Services |access-date=2016-02-11 |archive-url=https://web.archive.org/web/20170606053109/http://www.liveops.com/agents-on-demand |archive-date=2017-06-06 |url-status=dead }}{{Cite web |url=https://pitchbook.com/profiles/company/40666-42#comparisons |title=Pitchbook profile LiveOps |access-date=2024-07-28 }}
History
In 2003, Florida-based Liveops merged with California-based CallCast, renaming CallCast as Liveops, and moving its headquarters to Redwood City, California in 2004.{{cite web|url=https://blogs.wsj.com/venturecapital/2010/04/01/the-100-million-revenue-club-liveops-checks-off-ipo-boxes/|title=The $100 Million Revenue Club: LiveOps Checks Off IPO Boxes |first=David |last=Barry |date=April 1, 2010 |accessdate=April 22, 2015 |publisher=Wall Street Journal}}
In 2006, Liveops named former eBay COO Maynard Webb as its CEO.
In 2011, Liveops named former Sybase president Marty Beard as its new CEO.{{cite web|url=http://www.bizjournals.com/sanjose/news/2011/06/21/liveops-names-marty-beard-president-ceo.html |title=LiveOps names Marty Beard president, CEO|date=June 21, 2011 |first=Elizabeth |last=Kim |accessdate=April 22, 2015 |publisher=Silicon Valley Business Journal}}
In 2014, BlackBerry poached Marty Beard as their new COO{{cite web|url=http://www.techradar.com/news/phone-and-communications/mobile-phones/blackberry-poaches-former-liveops-ceo-marty-beard-1258245|title=BlackBerry poaches former LiveOps CEO Marty Beard|first=Juan|last=Martinez|date=July 21, 2014|accessdate=April 22, 2015|publisher=TechRadar}} and Liveops named former ShoreTel VP Vasili Triant as its new CEO.{{cite web |url=http://www.liveops.com/management/vasili-triant |title=Vasili Triant | LiveOps Cloud Contact Center | Call Center Software |accessdate=2015-04-23 |url-status=dead|archiveurl=https://web.archive.org/web/20150912231912/http://www.liveops.com/management/vasili-triant |archivedate=2015-09-12 }}
In July 2015, Liveops relocated their headquarters from Redwood City, California to Cedar Park, Texas.{{Cite web|date=2015-07-30|title=LiveOps Announces New Cedar Park, Texas Corporate Headquarters|url=https://www.businesswire.com/news/home/20150730006401/en/LiveOps-Announces-New-Cedar-Park-Texas-Corporate|access-date=2020-09-08|website=www.businesswire.com|language=en}}
In October 2015, Liveops opens new Agent Services headquarters in Scottsdale, AZ.{{Cite web|title=About us|url=https://www.liveops.com/about-us/|access-date=2020-09-08|website=Liveops, Inc.|language=en-US}}
In December 2015, Liveops announced that Marlin Equity Partners would acquire the Liveops Cloud Platform business.
In December 2016, Keith Leimbach was named CEO.
In September 2017, Liveops named former COO, Greg Hanover, CEO.{{Cite web|url=http://www.marketwired.com/press-release/liveops-selects-new-ceo-to-drive-next-phase-of-growth-2232826.htm|title=MarketWired|last=|first=|date=September 7, 2017|website=marketwired.com|archive-url=|archive-date=|access-date=}}
Funding
Liveops is a venture backed startup that has received over $50 million in venture capital funding.{{When|date=September 2020}}
CallCast (which merged with Liveops) raised a $1 million Series A funding round in January 2002 with funding from Scott Banister, Wendell Brown, Reid Hoffman, Josh Kopelman, and Bill Trenchard.
Liveops raised a $22 million Series B round on April 1, 2004 led by Menlo Ventures and CMEA Capital.
On February 13, 2007 the company raised a $28 million Series C round from Menlo Ventures, CMEA Capital, Benchmark, and Michael Dearing.
References
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