Lumen Technologies

{{Infobox company

| name = Lumen Technologies, Inc.

| image_caption = Lumen's Monroe, Louisiana Technology Center on the HQ campus

| former_name = {{unbulleted list|Central Telephone and Electronics, Inc.|Century Telephone Enterprises, Inc.|CenturyTel, Inc.|CenturyLink, Inc.}}

| logo = Lumen Technologies logo.svg

| logo_size = 250px

| image =

| type = Public

| traded_as = {{ubl|{{NYSE|LUMN}}|S&P 600 component}}

| predecessor = {{ubl|Pacific Telecom|Embarq|Qwest|Level 3 Communications}}

| founded = {{Start date and age|1930}}

| hq_location = Monroe, Louisiana, U.S.

| area_served = Worldwide

| key_people = Kate Johnson (CEO)

| industry = Telecommunications

| subsid = {{ubl|Lumen Technologies Operating Companies}}

| services = Network, Cloud Security, Voice, Managed Services, Big Data as a Services, Multi-Cloud Management, Private Cloud, Public Cloud, SaaS Apps, Cloud Connect, Internet, Phone, TV

| revenue = {{decrease}} {{US$|17.48 billion|link=yes}} (2022)

| operating_income = {{decrease}} US$95 million (2022)

| net_income = {{decrease}} −US$1.55 billion (2022)

| assets = {{decrease}} US$45.58 billion (2022)

| equity = {{decrease}} US$10.44 billion (2022)

| num_employees = {{Circa|29,000}} (December 2022)

| website = {{URL|lumen.com}}

| footnotes = {{cite web|url=https://www.sec.gov/ix?doc=/Archives/edgar/data/18926/000001892623000013/lumn-20221231.htm |title=CenturyLink Inc. 2022 Annual Report (Form 10-K) |publisher=U.S. Securities and Exchange Commission |date=23 February 2023}}{{cite news |last1=Goovaerts |first1=Diana |title=Lumen names former Microsoft exec Johnson CEO as Storey retires |url=https://www.fiercetelecom.com/telecom/lumen-names-former-microsoft-exec-johnson-ceo-storey-retires |access-date=5 January 2023 |work=Fierce Telecom |date=13 Sep 2022}}

| module = {{infobox network service provider|child=yes|asn=3356}}

}}

Lumen Technologies, Inc. (formerly CenturyLink, Inc.) is an American telecommunications company headquartered in Monroe, Louisiana, which offers communications, network services, security, cloud solutions, voice and managed services through its fiber optic and copper networks, as well as its data centers and cloud computing services. The company has been included in the S&P 600 index since being removed from the S&P 500 in March 2023.{{cite web |url=https://www.spglobal.com/spdji/en/documents/indexnews/announcements/20230303-1461866/1461866_shufflemarch2023.pdf |title=Fair Isaac & Co. Set to Join S&P 500; Others to Join S&P MidCap 400 and S&P SmallCap 600 |author= |website=S&P Dow Jones Indices |access-date=June 19, 2024}}

Its communications services have included local and long-distance voice, broadband internet, Multiprotocol Label Switching, private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services.{{Cite web|url=https://www.reuters.com/finance/stocks/company-profile/CTL.N|title=

Profile: CenturyLink Inc (CTL.N)|website= Reuters.com |archive-url=

https://web.archive.org/web/20190528173940/https://www.reuters.com/finance/stocks/company-profile/CTL.N|access-date=2023-09-25|archive-date=

May 28, 2019}}

Lumen has gone through many acquisitions, divestments, and structural changes. In the 20th century, this primarily consisted of buying and selling local telecom providers. Larger mergers at the beginning of the 21st century added internet service providing to Lumen's core business. As cloud computing became more important, Lumen acquired business to serve enterprise cloud customers.

History

The earliest predecessor of Lumen was the Oak Ridge Telephone Company in Oak Ridge, Louisiana, which was owned by F. E. Hogan Sr. In 1930, Hogan sold the company, with 75 paid subscribers, to William Clarke and Marie Williams, for $500. In 1946, Clarke McRae Williams received ownership of the family's telephone company as a wedding gift. Clarke purchased the Marion Telephone Company and eventually made it his base of operation as he grew his company through more acquisitions. The company remained as a family-operated business until it became incorporated in 1968. It went public in 1971.{{cite web |url= https://www.nytimes.com/2002/06/08/business/clarke-williams-80-chairman-of-large-rural-phone-company.html|title= Clarke Williams, 80, Chairman Of Large Rural Phone Company |date= June 2002 |website= New York Times |access-date= 25 September 2023|quote= After returning from World War II in 1946, Mr. Williams was given ownership of the company as a wedding gift and borrowed $150 to pay the freight charges for the company's first dial switcher. In 1950, he bought an additional exchange in Marion, La., and expanded the company into a three-state service with 10,000 access lines. In 1968, Mr. Williams incorporated the company as Central Telephone and Electronics.}}

= 1967–1999 =

By 1967, Oak Ridge Telephone Company served three states with 10,000 access lines. That year, the company was incorporated as Central Telephone and Electronics. Clarke M. Williams served as president and chairman of the board.

In 1971, the company was renamed Century Telephone Enterprises, Inc. In 1972, Century Telephone acquired the La Crosse Telephone Corporation, of Wisconsin. This began a multi-decade spree of acquisitions which grew the size of the company.{{cite web |url= https://www.techtarget.com/searchnetworking/definition/CenturyLink|title= What is CenturyLink? |date= January 2020 |first= Ben |last= Lutkevich |website= TechTarget |access-date= 25 September 2023|quote=In 1971, the company was renamed Century Telephone Enterprises Inc. The following year, it acquired La Crosse Telephone Corporation, which initiated a multidecade period of substantial growth for the company, largely due to a series of similar acquisitions.}} The company went public in 1978 on the New York Stock Exchange.

In 1985, Century Telephone sold several subsidiaries to Colonial Telephone for $4.66 million.{{cite web|url=http://www.psc.state.wv.us/scripts/orders/ViewDocument.cfm?CaseActivityID=25342&Source=Archives |publisher=PUBLIC SERVICE COMMISSION OF WEST VIRGINIA CHARLESTON |title=CASE NO. 85-571-T-P |date= 1985-11-19|access-date=2013-12-20}}

In 1987, the stock price rapidly increased from its low that year, before dropping in the 1987 stock market crash. Earnings grew each year from their 1983 low, and by 1987 they reached nearly US$20 million.{{cite web |url= https://finance.yahoo.com/quote/LUMN/|title= Lumen Technologies, Inc. |website= Yahoo Finance|publisher= Yahoo|access-date= 25 September 2023}}

From 1991 to 1995 the company continued its acquisition strategy which added tens of thousand of phone lines and grew the long term debt from $205 million to $602 million with $115 million in annual net income. By 1995 it was the 16th largest communications company in the United States with over 3000 employees. Two hundred employees were unionized through the Communications Workers of America.{{cite report |author= Century Telephone|date=31 December 1995 |title= CENTURY TELEPHONE ENTERPRISES, INC. |url= https://content.edgar-online.com/ExternalLink/EDGAR/0000018926-96-000002.html?hash=038aa7944e749ab577ee99e19eb216a6d0ea2c1e6463b85e0064b6026f2ce303|publisher= SEC |docket= 1-7784 |access-date= 26 September 2023}}

In 1997 the company bought Pacific Telecom for $1.5 billion. This acquisition added 1.9 million cell lines to Century's network and nearly doubled the size of the company. After the acquisition Century's network served 21 states and 2 million customers.{{cite web |url= https://www.rcrwireless.com/19971229/archived-articles/century-telephone-completes-pacific-telecom-acquisition|title= CENTURY TELEPHONE COMPLETES PACIFIC TELECOM ACQUISITION |date= 29 December 1997 |website= RCR Wireless News |first= Riley |last=Gregson|access-date= 25 September 2023 |quote=Pacific Telecom’s parent company, PacifiCorp, received $1.5 billion in cash for the stock of Pacific Telecom. PTI’s debt at closing was approximately $725 million.Century acquired nearly 1.9 million cellular pops in six states, and more than doubled its personal communications services ownership to 8.1 million pops with the Pacific Telecom purchase.“This is a major event for Century as we almost double the size of our company and significantly expand our market presence,” said Century’s President and Chief Executive Officer Glen F. Post III.}} The company sold off some of its telephone assets to smaller competitors for hundreds of millions of dollars.{{cite web |url= https://www.bloomberg.com/press-releases/1998-08-17/century-telephone-to-sell-certain-assets-for-415-mln-cash|title= CENTURY TELEPHONE TO SELL CERTAIN ASSETS FOR $415 MLN CASH |date= 17 August 1998 |website= Bloomberg |access-date= 25 September 2023}}{{cite web |url=https://www.nytimes.com/1997/05/07/business/century-telephone-sells-local-exchange-carriers.html|title= CENTURY TELEPHONE SELLS LOCAL EXCHANGE CARRIERS |date=7 May 1997 |website= The New York Times|access-date= 25 September 2023}}

= 2000s =

In 2000, the company acquired 490,000 telephone lines from Verizon for $1.5 billion. It then sold "substantially all" of its wireless business to Alltel for $1.59 billion in 2002. Through 2002 the company grew to nearly 7000 employees with approximately 1500 of them organized in various unions. At this time the company had about $800 million in net income and $3.6 billion in debt.{{cite report |author= Century Telephone|date=December 31, 2002 |title= CENTURY TELEPHONE ENTERPRISES, INC. |url= https://d18rn0p25nwr6d.cloudfront.net/CIK-0000018926/77b9879d-4511-4752-9273-fee5f6be7883.pdf|publisher= SEC |docket= 1-7784 |access-date= 26 September 2023}}

In 2003 the company acquired Digital Teleport ($39 million) which then formed some of its main assets and expanded the company's fiber network offering. By 2004, CenturyTel was the eighth largest local telephone provider in the United States. In this time it paid down its long term debt to $2.7 billion and its net income fell to $337 million annually.{{cite report |author= CenturyTel|date=December 31, 2004 |title= CENTURYTEL, INC. |url=https://d18rn0p25nwr6d.cloudfront.net/CIK-0000018926/ed5a9850-78e9-4c45-9a82-69c1d4d1eb4b.pdf|publisher= SEC |docket= 1-7784 |access-date= 26 September 2023}} In 2005, CenturyTel began offering satellite television services. In 2007, "workforce reduction" resulted in 600 employees laid-off and received $336 million in Federal and State subsidy. CenturyTel received an additional $333 million the previous year. Most of these funds were received through the "High Cost Support Loop" program. From 2004 to 2007 CenturyTel repurchased approximately $2 billion in shares.{{cite report |author= CenturyTel|date=December 31, 2007 |title= CENTURYTEL, INC. |url=https://d18rn0p25nwr6d.cloudfront.net/CIK-0000018926/fe8ad7d4-bbe6-495b-aa37-1bc7160fff77.pdf|publisher= SEC |docket= 1-7784 |access-date= 26 September 2023}}

= 2008 merger with Embarq and name change to CenturyLink =

File:CenturyLink 2010 logo.svg

On October 27, 2008, Embarq announced that it would be acquired by CenturyTel, Inc. in an all-stock transaction valued at about $6 billion.{{cite news|url=https://www.wsj.com/articles/centurylink-to-buy-level-3-communications-for-25-billion-1477911639|title=CenturyLink to Buy Level 3 Communications for $25 Billion |work=The Wall Street Journal |date=31 October 2016 |access-date=November 4, 2016}}{{cite web|url=http://edgar.secdatabase.com/2038/1892609000012/filing-main.htm|title=Centurylink Inc, Form 8-K, Current Report, Filing Date Jun 4, 2009|publisher=secdatabase.com|access-date=Mar 22, 2013}} CenturyTel's CEO Glen Post would remain CEO of the merged company following the acquisition,{{cite web|url=http://pdf.secdatabase.com/1280/0000898822-08-001038.pdf|title=CenturyLink Inc, Form 8-K, Current Report, Filing Date Oct 27, 2008|publisher=secdatabase.com|access-date=Mar 23, 2013}} and remained CEO until 2018.{{Cite news|url=http://www.bizjournals.com/denver/news/2015/08/08/centurylink-to-cut-1-000-jobs-colorado-impact.html|title=CenturyLink to cut 1,000 jobs; Colorado impact unclear|last=Harden|first=Mark|date=8 August 2015|work=Denver Business Journal|access-date=2015-08-10}} Embarq was the former landline business of Sprint and served cities in 18 states, including Nevada, Florida, North Carolina, and Ohio.{{cite web|url=http://www.centurylink.com/Pages/AboutUs/CompanyInformation/TimeLine/|title=Timeline|publisher=CenturyLink|access-date=2013-12-20}} The deal made CenturyTel the third-largest landline phone provider in Pennsylvania behind Verizon (through both Verizon Pennsylvania and Verizon North) and Comcast. On June 2, 2009, a press release announced that the combined CenturyTel/Embarq entity would be called CenturyLink.{{cite web|url=http://pdf.secdatabase.com/2038/0000018926-09-000012.pdf |title=CenturyLink Inc, Form 8-K, Current Report, Filing Date Jun 4, 2009 |publisher=secdatabase.com |access-date =Mar 23, 2013}} Denver-based Monigle Associates was retained to formulate the new brand strategy. The acquisition was completed on July 1, 2009.[http://ir.centurytel.com/phoenix.zhtml?c=112635&p=irol-newsArticle_Print&ID=1303691&highlight= CenturyTel and EMBARQ Complete Merger – Company Press Release – July 1, 2009] {{webarchive|url=https://archive.today/20120709220410/http://ir.centurytel.com/phoenix.zhtml?c=112635&p=irol-newsArticle_Print&ID=1303691&highlight= |date=July 9, 2012 }}

On October 19, 2009, CenturyTel and Embarq brandings were retired, and all business was officially conducted under the CenturyLink banner, continuing to trade on the NYSE under the CenturyTel stock ticker CTL. The new corporate name, CenturyLink, Inc., did not become official until May 2010.{{cite web|url=http://edgar.secdatabase.com/2046/1892609000020/filing-main.htm |title=Centurylink Inc, Form 8-K, Current Report, Filing Date Jul 1, 2009 |publisher=secdatabase.com |access-date =Mar 22, 2013}} {{verify source |date=September 2019 |reason=This ref was deleted (Special:Diff/904367102) by a bug in VisualEditor and later restored by a bot from the original cite at Special:Permalink/903332465 cite #34 – please verify the cite's accuracy and remove this {verify source} template. User:GreenC bot/Job 18}}{{cite web|url=http://edgar.secdatabase.com/2038/1892609000012/filing-main.htm|title=Centurylink Inc, Form 8-K, Current Report, Filing Date Jun 4, 2009|publisher=secdatabase.com|access-date=Mar 22, 2013}} {{verify source |date=September 2019 |reason=This ref was deleted (Special:Diff/904367102) by a bug in VisualEditor and later restored by a bot from the original cite at Special:Permalink/903332465 cite #35 – please verify the cite's accuracy and remove this {verify source} template. User:GreenC bot/Job 18}}

=2010 merger with Qwest=

File:Network-map.jpg and CenturyLink assets]]

On April 22, 2010, CenturyLink (at this point still legally known as CenturyTel, Inc.) announced it would acquire Qwest in a stock-for-stock transaction.{{cite web|url=http://pdf.secdatabase.com/160/0000898822-10-000251.pdf|title=CenturyLink Inc, Form 8-K, Current Report, Filing Date Apr 27, 2010|publisher=secdatabase.com|access-date=Mar 23, 2013}} Under the agreement, CenturyLink would swap 0.1664 of its shares for each share of Qwest; as a result, CenturyLink shareholders prior to the merger wound up with 50.5% share of ownership in the combined company, while former Qwest shareholders gained the remaining 49.5%.{{cite news|url=http://www.marketwatch.com/story/centurylink-buying-qwest-in-all-stock-22-bln-deal-2010-04-22?dist=beforebell|title=CenturyLink to buy Qwest for $10.6 billion in stock|date=2010-04-22|access-date=2010-04-22|publisher=MarketWatch|location=Washington, DC}} The valuation of CenturyLink's purchase was $12 billion. The merger was completed on April 1, 2011.{{cite web|url=http://edgar.secdatabase.com/1709/1892611000016/filing-main.htm|title=Centurylink Inc, Form 8-K, Current Report, Filing Date Apr 6, 2011|publisher=secdatabase.com|access-date=Mar 22, 2013}}{{cite web |last1=Svensson |first1=Peter |title=CenturyLink completes $12.2 billion acquisition of Qwest |url=http://www.komonews.com/news/business/119063549.html |website=KOMO News |access-date=2 May 2022 |archive-url=https://web.archive.org/web/20110404130345/https://komonews.com/news/business/119063549.html |archive-date=4 April 2011 |date=1 April 2011 |url-status=dead}}{{cite web |last1=Lais |first1=Sami |title=Qwest, CenturyLink finalize merger, become fourth largest carrier |url=https://washingtontechnology.com/2011/04/qwest-centurylink-finalize-merger-become-fourth-largest-carrier/334282/ |website=Washington Technology |access-date=2 May 2022 |date=4 April 2011}}

The addition of Qwest allowed CenturyLink to become the third largest telecommunications company in the United States, and the largest landline phone provider in the state of Colorado. The new company has 17 million access lines, 5 million broadband customers, and 1.4 million video subscribers across 37 states.{{cite news|url=http://gigaom.com/2010/04/22/centurytel-to-buy-qwest-to-become-a-big-bell/|title=CenturyTel to Buy Qwest for $22.4 Billion|author=Higginbotham, Stacey|date=2010-04-22|access-date=2010-04-22|publisher=GIGAOM|archive-date=April 5, 2022|archive-url=https://web.archive.org/web/20220405040406/https://gigaom.com/2010/04/22/centurytel-to-buy-qwest-to-become-a-big-bell/|url-status=dead}} The merger also made CenturyLink owner of one of the Former Regional Bell Operating Companies: the successor to US West, which had been purchased by Qwest in 2000.{{cite news |title=qwest-completes-purchase-of-u-s-west |url=https://www.nytimes.com/2000/07/03/business/qwest-completes-purchase-of-u-s-west.html |website=New York Times |date=3 July 2000 |access-date=23 February 2022 }}

=Further acquisitions 2011–2019=

File:Centurylink DSL ISP Coverage Map.png

In July 2011, CenturyLink acquired Savvis, Inc., a global provider of cloud infrastructure and hosted IT services for $2 billion, which represented all outstanding shares of Savvis common stock at $40 per share.{{cite web|url=http://pdf.secdatabase.com/1724/0000018926-11-000031.pdf|title=CenturyLink Inc, Form 8-K, Current Report, Filing Date Jul 15, 2011|publisher=secdatabase.com|access-date=Mar 23, 2013}} This acquisition allowed CenturyLink to provide expanded managed hosting and cloud services.{{cite web|url=http://www.telarus.com/industry/centurylink-and-savvis-complete-merger.html|title=Centurylink and Savvis Complete Merger|last=Akins|first=Lance|publisher=Telarus Industry News|archive-url=https://web.archive.org/web/20120614141001/http://www.telarus.com/industry/centurylink-and-savvis-complete-merger.html|archive-date=14 June 2012|url-status=dead|access-date=11 July 2011|df=dmy-all}} In October 2012, Savvis acquired the ITO Business Division of Ciber, which added managed services to their business.{{Cite press release|url=https://www.prnewswire.com/news-releases/savvis-completes-purchase-of-ciber-global-it-outsourcing-business-174254571.html|title=Savvis Completes Purchase of Ciber Global IT Outsourcing Business|last=Savvis|website=www.prnewswire.com|access-date=2018-04-26}} By December, CenturyLink launched Savvisdirect an expansion of CenturyLink's portfolio of Savvis cloud services for small businesses, IT administrators, and developers.{{cite web|url=http://news.centurylink.com/index.php?s=43&item=3007|title=CenturyLink gives businesses simple, affordable cloud services with the U.S. launch of savvisdirect – Dec 4, 2012|date=2012-12-04|publisher=News.centurylink.com|archive-url=https://web.archive.org/web/20131220202909/http://news.centurylink.com/index.php?s=43&item=3007|archive-date=2013-12-20|url-status=dead|access-date=2013-12-20}}{{cite web|url=http://savvisdirect.com/|title=CenturyLink Business Applications|access-date=January 15, 2013|archive-date=March 17, 2015|archive-url=https://web.archive.org/web/20150317044335/https://www.savvisdirect.com/|url-status=dead}}{{cite web |last1=Dotson |first1=Kyt |title=SavvisDirect Opens Up Frictionless Services for Small and Medium Businesses |url=https://siliconangle.com/2013/01/24/savvisdirect-opens-up-frictionless-services-for-small-and-medium-businesses/ |website=SiliconANGLE |access-date=29 July 2024 |date=24 January 2013}} In June 2013, Savis acquired AppFog, a Portland-based Platform as a Service provider.{{cite web |title=CenturyLink Acquiring AppFog To Move Into Platform-As-A-Service Market |url=https://techcrunch.com/2013/06/13/centurylink-acquring-appfog-to-move-into-platform-as-a-service-market/ |website=TechCrunch |access-date=29 July 2024 |date=14 June 2013}} In November CenturyLink acquired Tier 3 a Seattle-based infrastructure as a service (IaaS), platform, and provider of advanced cloud management. However, Tier 3 became part of CenturyLink Cloud rather than Savvis. At the time, Tier 3 operated nine data centers in the Seattle region while Savvis operated 55. CenturyLink planned to build out two to four new datacenters in 2014. The CTO of Tier3, Jared Wray, took the CenturyLink Cloud CTO position after the acquisition.{{cite web |title=CenturyLink Buys Tier 3, The Infrastructure, Platform And Advanced Cloud Management Provider |url=https://techcrunch.com/2013/11/19/centurylink-buys-tier3-the-infrasructure-platform-and-advanced-cloud-management-provider/ |website=TechCrunch |access-date=29 July 2024 |date=19 November 2013}} SavvisDirect was retired in 2014 as part of an internal consolidation of CenturyLink's cloud service offerings.{{cite web |last1=Verge |first1=Jason |title=Savvis Brand is Retired, Becomes CenturyLink Technology Solutions |url=https://www.datacenterknowledge.com/hyperscalers/savvis-brand-is-retired-becomes-centurylink-technology-solutions |website=www.datacenterknowledge.com |access-date=29 July 2024 |language=en}}

On December 8, 2014, CenturyLink announced the acquisition of DataGardens, Inc., a Disaster Recovery as-a-Service (DRaaS) provider based in Edmonton, Alberta, Canada.{{Cite web|url=https://www.ctl.io/blog/post/datagardens-joins-centurylink-adding-proven-disaster-recovery-offering-to-c/|title=DataGardens joins CenturyLink, adding proven disaster recovery offering to cloud portfolio – Hybrid Cloud and IT Solutions}}

On December 11, 2014, CenturyLink announced the acquisition of Cognilytics, a 200-employee predictive analytics company.{{cite web |last1=Novet |first1=Jordan |title=CenturyLink acquires predictive analytics company Cognilytics |url=https://venturebeat.com/dev/centurylink-acquires-predictive-analytics-company-cognilytics/ |website=VentureBeat |access-date=29 July 2024 |date=11 December 2014}}

On March 30, 2016, CenturyLink announced the acquisition of netAura, a security services company that focuses on cybersecurity, security information and event management (SIEM), and vulnerability management that typically works with government customers.{{cite web |last1=Aycock|first1=Jason |title=CenturyLink acquires IT security firm netAura (NYSE:LUMN) {{!}} Seeking Alpha |url=https://seekingalpha.com/news/3170340-centurylink-acquires-security-firm-netaura?source=content_type%3Areact%7Csection%3Asummary%7Csection_asset%3Anews_news%7Cfirst_level_url%3Asymbol%7Cbutton%3ATitle%7Clock_status%3ANo%7Cline%3A32 |website=seekingalpha.com |access-date=29 July 2024 |language=en |date=30 March 2016}}

On October 31, 2016, CenturyLink announced its intent to acquire Level 3 Communications in a deal valued at around $25 billion.{{cite news|url=https://www.nytimes.com/2016/11/01/business/dealbook/centurylink-a-network-provider-to-acquire-level-3-a-rival.html?_r=0|title=CenturyLink, a Network Provider, to Acquire Level 3, a Rival|last1=Picker|first1=Leslie|date=2016-10-31|newspaper=The New York Times|access-date=31 October 2016}} After securing the necessary regulatory approvals, CenturyLink closed the transaction on November 1, 2017.{{Cite web|url=http://news.centurylink.com/2017-11-01-CenturyLink-completes-acquisition-of-Level-3|title=CenturyLink completes acquisition of Level 3|access-date=November 15, 2017|archive-date=December 20, 2018|archive-url=https://web.archive.org/web/20181220041827/http://news.centurylink.com/2017-11-01-CenturyLink-completes-acquisition-of-Level-3|url-status=dead}} This acquisition can now be viewed as a takeover from the inside. Level3 shareholders would only approve the deal if CenturyLink retired their CFO and eventually CEO. Eventually all former CenturyLink executives would be replaced by former Level3 managers leaving only HR and legal executives in place.{{citation needed|date=July 2024}}

On January 9, 2017, CenturyLink announced the acquisition of Edison, New Jersey–based SEAL Consulting, a SAP services provider.{{cite web |last1=Buckley |first1=Sean |title=CenturyLink acquires SEAL Consulting, expands IT, - ProQuest |url=https://www.proquest.com/docview/1886469706 |website=www.proquest.com |publisher=Questex Media Group LLC |access-date=30 July 2024 |language=en |date=2017-01-09|id={{ProQuest|1886469706}} }} CenturyLink ended 2017 with $1.3 billion in net income.

By the end of 2018, CenturyLink had $35 billion in long term debt. It determined it had overestimated the value of its goodwill and wrote down a $2.7 billion loss. This resulted in a $1.7 billion loss in net income for 2018.{{cite report |author= CenturyLink|date=December 31, 2018 |title= CENTURYLINK, INC. |url= https://d18rn0p25nwr6d.cloudfront.net/CIK-0000018926/8b2e8ebf-2cfd-4b7c-8aae-1e7c497f9a08.pdf|publisher= SEC |docket= 1-7784 |access-date= 26 September 2023}}

In 2018 along with 91 additional Fortune 500 companies it had "paid an effective federal tax rate of 0% or less" as a result of Donald Trump´s Tax Cuts and Jobs Act of 2017.{{Cite news |last=Pound |first=Jesse |date=December 16, 2019 |title=These 91 companies paid no federal taxes in 2018 |url=https://www.cnbc.com/2019/12/16/these-91-fortune-500-companies-didnt-pay-federal-taxes-in-2018.html |access-date=2025-03-01 |work=CNBC}}

On September 10, 2019, CenturyLink announced the acquisition of Streamroot, a provider of technology to improve video and static content delivery within bandwidth constrained areas.{{Cite web|url=http://news.centurylink.com/2019-09-10-CenturyLink-Acquires-Video-Delivery-Innovator-Streamroot|title=CenturyLink Acquires Video Delivery Innovator Streamroot – Sep 10, 2019|website=MediaRoom|language=en|access-date=2020-01-29|archive-date=July 30, 2020|archive-url=https://web.archive.org/web/20200730132153/https://news.centurylink.com/2019-09-10-CenturyLink-Acquires-Video-Delivery-Innovator-Streamroot|url-status=dead}}

= 2020 name change to Lumen =

On September 14, 2020, CenturyLink, Inc announced that it had changed its name to Lumen Technologies, Inc.{{Cite web|last=Newswire|first=MultiVu-PR|title=CenturyLink Transforms, Rebrands as Lumen|url=https://www.multivu.com/players/English/8524356-centurylink-rebrands-as-lumen/|access-date=2020-09-14|website=MultiVu|language=en-EN}} Effective with the opening of the trading day on September 18, 2020, the company stock ticker changed from CTL to LUMN. The CenturyLink brand will continue to be the customer-facing brand for traditional copper-based services. Fiber-based products and services use the brand Quantum Fiber.{{Cite web|title=Lumen CTO Dugan shines a light on new brand name and what it means for enterprises|url=https://www.fiercetelecom.com/telecom/lumen-cto-dugan-shines-a-light-new-brand-name-and-what-it-means-for-enterprises|access-date=2020-09-16|website=FierceTelecom|date=15 September 2020|language=en}}

=Divestments (2021–2023) =

On August 3, 2021, Lumen announced it would sell its incumbent local exchange carrier (ILEC) operations in 20 states to Apollo Global Management for $7.5 billion.{{Cite news|url= https://news.lumen.com/2021-08-03-Lumen-to-sell-local-incumbent-carrier-operations-in-20-states-to-Apollo-Funds-for-7-5-billion|title=Lumen to sell local incumbent carrier operations in 20 states to Apollo Funds for $7.5 billion|date=2021-08-03|work=Lumen Technologies Inc|access-date=2021-09-25}} Lumen structured the deal to retain their infrastructure in urban and suburban areas which they still wanted to upgrade from copper to fiber and sell-off areas that they deemed unworthy of further investment. Lumen retained ILEC operations in 16 states, mostly the operations formerly served by Qwest.{{Cite news|url= https://arstechnica.com/tech-policy/2021/08/centurylink-selling-copper-network-in-20-states-instead-of-installing-fiber/|last1=Brodkin|first1=Jon|title=CenturyLink selling copper network in 20 states instead of installing fiber|date=2021-08-04|work=Ars Technica|access-date=2021-09-25}} The sale closed in October 2022; the sold ILEC operations were rebranded as Brightspeed.{{Cite web |title=Lumen Closes Sale of Local Incumbent Carrier Operations in 20 States to Brightspeed |url=https://news.lumen.com/2022-10-03-Lumen-Closes-Sale-of-Local-Incumbent-Carrier-Operations-in-20-States-to-Brightspeed |access-date=2022-11-06 |website=Lumen Newsroom |language=en-US}}

Lumen has won multiple government contracts. Throughout 2021, it won a managed network service contract with United States Postal Service and a connectivity contract with US Army Recruiting and the US Navy Judge Advocate General Corps.{{cite news |title=MarketLine Company Profile: Lumen Technologies, Inc. |date=2022}}

Lumen continued to have difficulty generating profit in 2022. The executives divided the company in "Growth", "Nurture", "Harvest" sections. These corresponded to high margin, low-margin, and very-low/negative margin. The goal was to move customers from Nurture to Grow products and to sell off the Harvest products. Landline sales continued to fall but Lumen focused on growing the profitable fiber services. This led to the $2.7 billion sale of its Latin American business which was rebranded as Cirion.{{cite web |last1=Narcisi |first1=Gina |title=Lumen Technologies To Grow Slumping Enterprise, Midmarket Segments By Retooling Business Units {{!}} CRN |url=https://www.crn.com/news/networking/lumen-technologies-to-grow-slumping-enterprise-midmarket-segments-by-retooling-business-units?itc=refresh |website=www.crn.com |access-date=31 July 2024 |date=2022-08-03}}

In 2023, a deal was signed with Colt Technology Services in which Lumen EMEA, its subsidiary serving the Europe, Middle East, and Africa enterprise markets, would be sold to Colt for $1.8 billion.{{Cite web |date=2022-11-02 |title=Colt completes $1.8bn acquisition of Lumen EMEA |url=https://www.colt.net/resources/colt-lumen-emea/ |access-date=2024-03-18 |website=Colt}} The deal allows Lumen to continue serving multinational enterprise customers via Colt's infrastructure.{{Cite web |date=2022-11-02 |title=Lumen Enters into Agreement Regarding Divestiture of EMEA Business to Colt Technology Services for $1.8B |url=https://www.colt.net/resources/lumen-enters-into-agreement-regarding-divestiture-of-emea-business-to-colt-technology-services-for-1-8b/ |access-date=2024-03-25 |website=Colt Technology Services |language=en-GB}}

Products and services

Lumen's products and services focus on three segments: enterprise business, small business, and residential.{{cite web|title=CenturyLink Home Page|url=https://www.centurylink.com|access-date=2011-02-01|publisher=CenturyLink}}

= Lumen enterprise business =

Lumen Enterprise Business provides products and services around network, cloud, security, voice, and managed services to enterprise customers.{{cite web|url=https://www.centurylink.com/business.html|title=CenturyLink Home Page|access-date=2019-05-29|publisher=CenturyLink}} Lumen's network services include SD-WAN, MPLS/IPVPN, hybrid WAN, Ethernet, Internet access, wavelength services, dark fiber, and private lines.{{cite web|url=https://www.centurylink.com/business/networking.html|title=CenturyLink Home Page|access-date=2019-05-29|publisher=CenturyLink}} Lumen Cloud provides big data as a service, Internet of Things (IoT), multi-cloud management, private cloud, public cloud, bare metal, SaaS applications, and cloud connect.{{cite web|url=https://www.centurylink.com/business/hybrid-it-cloud.html|title=CenturyLink Home Page|access-date=2019-05-19|publisher=CenturyLink}} Lumen Security monitors more than a billion security events daily.{{cite web|url=https://www.telecompetitor.com/centurylink-enlists-adaptive-threat-intelligence-to-fight-cybercrime-monitors-1-3-billion-security-events-daily/|title=CenturyLink Enlists Adaptive Threat Intelligence to Fight Cybercrime, Monitors 1.3 Billion Security Events Daily |publisher=telecompetitor.com|access-date=2018-04-03}} Services include: cloud, infrastructure, DDoS, web application, email, and web security. The company also provides analytics and threat management, risk and compliance support, and threat research labs.{{cite web|url=https://www.centurylink.com.html|title=CenturyLink Home Page|access-date=2019-05-29|publisher=CenturyLink}}{{Dead link|date=March 2020 |bot=InternetArchiveBot |fix-attempted=yes }} CenturyLink offers voice products ranging from traditional landlines to unified communications and collaboration (UC&C) services and was recognized in 2018 by Frost & Sullivan for "growth excellence in VoIP access and SIP trunking".{{cite web|url=https://www.contactcenterworld.com/view/contact-center-news/centurylink-earns-acclaim-from-frost-sullivan-for-voice-solutions.aspx|title=CCenturyLink Earns Acclaim from Frost & Sullivan for Voice Solutions|date=10 September 2018|access-date=2018-09-10|publisher=ContactCenterWorld}} Lumen's managed services include advanced professional services, IT consulting, and strategic partnerships.{{cite web|url=https://www.centurylink.com/business/managed-services.html|title=CenturyLink Home Page|access-date=2019-05-28|publisher=CenturyLink}}

Lumen has developed the edge capabilities of its global CDN through its partnership with [https://www.section.io/ Section.io]. They now offer a flexible edge framework on which you can bring applications to boost performance, optimize websites and secure web assets (using external apps such as ThreatX, Perimeter X, etc.). They received a Frost & Sullivan Award for their web security offering in 2021.{{Cite web|title=Frost & Sullivan|date=18 February 2021|url=https://ww2.frost.com/news/press-releases/lumen-acclaimed-by-frost-sullivan-for-boosting-enterprise-customer-web-application-security-with-its-holistic-web-protection-solution/}}

In October 2023 Lumen announced sale of select CDN customer contracts to Akamai, winding down the CDN business.{{Cite press release |last=Technologies |first=Lumen |title=Lumen announces sale of select CDN customer contracts to Akamai |url=https://www.prnewswire.com/news-releases/lumen-announces-sale-of-select-cdn-customer-contracts-to-akamai-301951303.html |access-date=2023-10-10 |website=www.prnewswire.com |language=en}}

= CenturyLink small business =

CenturyLink Small Business provides products and services around Internet, Phone, TV, and Cloud Applications.{{Cite web|title=Century Link Homepage {{!}} CenturyLink Business|url=https://www.centurylink.com/home/|access-date=2021-03-17|website=centurylink.com}} Like CenturyLink Residential, CenturyLink Small Business offers DirecTV, but the residential and business packages are designed for the different settings.{{Cite web|title=Business TV Service {{!}} CenturyLink Business {{!}} 833-579-1755|url=https://business.centurylink.com/tv|access-date=2021-02-24|website=business.centurylink.com}}

= CenturyLink residential =

CenturyLink Residential provides Internet (either DSL or Gigabit Fiber, depending on the package), voice, and TV, via partnership with DirecTV.{{cite news|url=https://www.wsj.com/articles/SB10001424052748704271804575405642762818332 |title=CenturyLink Switches to DirecTV |newspaper=Wall Street Journal |date=2 August 2010 |publisher=wsj.com |access-date=2010-08-02|last1=Cheng |first1=Roger }} The company also offers bundling with Verizon Wireless.{{cite web|url=http://www.centurylink.com/home/mobile/ |title=Verizon Wireless Service through CenturyLink |publisher=Centurylink.com |access-date=2013-12-20}}

= Availability by state =

CenturyLink residential and small business services are available in the following states:{{cite news |last1=Anders |first1=David |date=April 21, 2022 |title=Need Home Internet Service? Find the Internet Providers in Your Area |url=https://www.cnet.com/home/internet/internet-providers-in-my-area/ |publisher=CNET |publication-date=April 21, 2022 |agency=Red Ventures |access-date=May 5, 2022 |url-access= }}{{cite news |last1=Paul |first1=Trey |date=April 29, 2022 |title=CenturyLink Home Internet Review: DSL, No, But Fiber Gets Your Attention |url=https://www.cnet.com/home/internet/centurylink-internet-review/ |publisher=CNET |publication-date=April 29, 2022 |agency=Red Ventures |access-date=May 5, 2022 |url-access= }}{{Cite web|url=https://www.centurylink.com/local.html|title=Find Internet, Phone, and TV Offers in Your Area {{!}} CenturyLink|website=www.centurylink.com|access-date=2019-05-14}}{{Cite web|title=CenturyLink Business Services In Your Area|url=https://business.centurylink.com/availability|access-date=2021-02-24|website=business.centurylink.com}}

Arizona
California
Colorado
Florida
Idaho
Iowa
Kentucky
Minnesota
Montana
Nebraska
Nevada
New Mexico
North Dakota
Oregon
South Dakota
Utah
Washington
Wyoming

= Fiber =

Quantum Fiber is a fiber to the premises service in the United States, providing broadband Internet to a small and fast growing number of locations. The service was first introduced to Omaha, Nebraska,{{cite web|url=http://www.omaha.com/money/centurylink-will-expand-ultra-fast--gigabit-internet-service-in/article_4c540c38-fda1-5e4b-b876-ae01c4ccc6a4.html|title=CenturyLink will expand ultra-fast 1-gigabit Internet service in Omaha, Vegas; roll it out in 14 other cities|work=Omaha.com|date=2014-08-05|access-date=2016-01-30}} and next rolled out to Las Vegas, Nevada,{{cite web |author=Totten |first=Kristy |date=May 29, 2024 |title=CenturyLink launches 1 Gbps Internet service in Las Vegas |url=http://www.reviewjournal.com/business/centurylink-launches-1-gbps-internet-service-las-vegas |work=Las Vegas Review-Journal}} with plans for expansion to several other markets.{{cite web|url=http://www.fiercetelecom.com/story/centurylinks-ewing-were-evaluating-other-areas-ftth/2013-12-11|title=CenturyLink's Ewing: We're evaluating other areas for FTTH|work=FierceTelecom|date=December 11, 2013 }} Unlike the company's existing high speed Internet deployments, which utilize fiber-to the node/neighborhood to increase the speed of ADSL2+ speeds up to 20/2 Mbit/s, Vectored VDSL2+ speeds up to 140/10 Mbit/s, in these markets CenturyLink now installs their fiber optic cable all the way to the home or business with speeds up to 1,000 Mbit/s download and 1,000 Mbit/s upload{{Cite web|url=https://www.centurylink.com/home/help.html|title=Support Center|website=www.centurylink.com}} using Calix Optical Network Terminals.{{Cite web |url=http://www.calix.com/news/press_releases/press_release_20130930-2.html |title=Calix Press Release - September 30, 2013 - CenturyLink Deploys Calix in Omaha Gigabit Network Pilot |access-date=2014-02-25 |archive-url=https://web.archive.org/web/20140301162600/http://www.calix.com/news/press_releases/press_release_20130930-2.html |archive-date=2014-03-01 |url-status=dead }} On February 2, 2014, CenturyLink announced the availability of Gigabit fiber service to multi-tenant businesses in Salt Lake City and surrounding communities.{{Cite web |url=http://news.centurylink.com/index.php?s=43&item=3118 |title=CenturyLink delivers up to 1 gigabit fiber service for Salt Lake City business customers located in multi-tenant unit office buildings - Feb 6, 2014 |access-date=2014-02-25 |archive-url=https://archive.today/20140225183028/http://news.centurylink.com/index.php?s=43&item=3118 |archive-date=2014-02-25 |url-status=dead }} On August 5, 2014, CenturyLink announced the expansion of its gigabit fiber service to 16 additional markets.{{cite web|url=http://news.centurylink.com/news/centurylink-expands-its-gigabit-service-to-16-cities-delivering-broadband-speeds-up-to-1-gigabit-per-second|title=CenturyLink expands its gigabit service to 16 cities, delivering broadband speeds up to 1 gigabit per second|author=CenturyLink|access-date=2014-08-15|archive-url=https://web.archive.org/web/20140817132618/http://news.centurylink.com/news/centurylink-expands-its-gigabit-service-to-16-cities-delivering-broadband-speeds-up-to-1-gigabit-per-second|archive-date=2014-08-17|url-status=dead}} On September 15, 2015, CenturyLink announced the expansion of its gigabit fiber service to residential and business customers in six additional states, increasing the company's service coverage to select areas of 17 states.{{cite web|url=http://news.centurylink.com/news/centurylink-positioned-as-an-industry-leader-in-residential-gigabit-deployment|title=CenturyLink positioned as an industry leader in residential gigabit deployment|author=CenturyLink|access-date=2015-09-15|archive-url=https://web.archive.org/web/20151025084709/http://news.centurylink.com/news/centurylink-positioned-as-an-industry-leader-in-residential-gigabit-deployment|archive-date=2015-10-25|url-status=dead}}

Lumen maintains and operates dark fiber within the United States for the Department of Defense, contracting announcements indicate.{{Cite web|title=Contracts for September 13, 2021|url=https://www.defense.gov/News/Contracts/Contract/Article/2773130//|access-date=2022-01-13|website=U.S. Department of Defense|language=en-US}} This is a continuation of CenturyLink's work.{{Cite web|title=Contracts for November 26, 2018|url=https://www.defense.gov/News/Contracts/Contract/Article/1698166//|access-date=2022-01-13|website=U.S. Department of Defense|language=en-US}}{{Cite web|title=Contracts for September 8, 2020|url=https://www.defense.gov/News/Contracts/Contract/Article/2340084//|access-date=2022-01-13|website=U.S. Department of Defense|language=en-US}}

Gigabit Fiber markets

State	Availability by City{{Cite web\|url=https://www.centurylink.com/business/networking/business-fiber.html\|title=Business Gig-Fast Fiber + Internet Solutions {{!}} CenturyLink\|website=www.centurylink.com\|access-date=2019-06-12}}
class="wikitable sortable"
Arizona{{Cite web\|url=https://www.lightwaveonline.com/fttx/ftth-b/article/16651287/centurylink-expands-gigabit-ftth-footprint-to-six-more-states\|title=CenturyLink expands gigabit FTTH footprint to six more states\|date=2015-09-16\|website=Lightwave\|language=en\|access-date=2019-06-14}}	Flagstaff, Phoenix-Mesa-Scottsdale, Prescott, Safford, Sierra Vista-Douglas, Tucson, Yuma
Colorado{{Cite web\|url=https://www.telecompetitor.com/centurylink-bringing-more-fiber-to-boulder/\|title=CenturyLink Bringing More Fiber to Boulder – Telecompetitor\|website=www.telecompetitor.com\|access-date=2019-06-14}}	Boulder, Colorado Springs, Denver-Aurora-Lakewood, Fort Collins, Grand Junction, Greeley, Pueblo
Florida{{Cite web\|url=http://news.centurylink.com/2018-12-11-CenturyLink-is-bringing-gigabit-internet-speeds-to-Cape-Coral\|title=CenturyLink is bringing gigabit internet speeds to Cape Coral\|website=MediaRoom\|access-date=2019-06-14\|archive-date=August 10, 2020\|archive-url=https://web.archive.org/web/20200810211334/https://news.centurylink.com/2018-12-11-CenturyLink-is-bringing-gigabit-internet-speeds-to-Cape-Coral\|url-status=dead}}	Arcadia, Cape Coral-Fort Myers, Clewiston, Crestview-Fort Walton Beach-Destin, Deltona-Daytona Beach-Ormond Beach, Naples-Immokalee-Marco Island, Ocala, Orlando-Kissimmee-Sanford, Punta Gorda, Sebring, Tallahassee, The Villages, Longwood
Iowa	Ames, Cedar Rapids, Davenport-Moline-Rock Island, Des Moines-West Des Moines, Dubuque, Omaha-Council Bluffs, Sioux City, Waterloo-Cedar Falls
Idaho \|Blackfoot, Boise City, Burley, Hailey, Idaho Falls, Lewiston, Pocatello, Rexburg, Twin Falls
Minnesota{{Cite web\|url=http://news.centurylink.com/CenturyLinks-1-Gbps-fiber-now-available-to-nearly-490-000-SMB-locations-in-17-states-delivering-enterprise-class-IP-networking-VoIP-and-cloud-capabilities\|title=CenturyLink's 1 Gbps fiber now available to nearly 490,000 SMB locations in 17 states, delivering enterprise-class IP networking, VoIP and cloud capabilities\|website=MediaRoom\|access-date=2019-06-14\|archive-date=July 30, 2020\|archive-url=https://web.archive.org/web/20200730105135/https://news.centurylink.com/CenturyLinks-1-Gbps-fiber-now-available-to-nearly-490-000-SMB-locations-in-17-states-delivering-enterprise-class-IP-networking-VoIP-and-cloud-capabilities\|url-status=dead}}	Alexandria, Bemidji, Duluth, Minneapolis-St. Paul-Bloomington, Rochester, St. Cloud
Montana{{Cite web \|title=CenturyLink Internet {{!}} Plans & Availability Map \|url=https://www.highspeedinternet.com/providers/centurylink \|access-date=2019-06-14 \|website=HighSpeedInternet.com \|language=en-US}} \|Billings, Bozeman, Great Falls, Helena, Kalispell, Missoula
Nebraska	Grand Island, Omaha-Council Bluffs
Nevada	Las Vegas-Henderson-Paradise
New Mexico	Albuquerque, Farmington, Las Cruces, Santa Fe
North Dakota \|Bismarck, Dickinson, Fargo
Oregon	Albany, Bend-Redmond, Corvallis, Eugene, Grants Pass, Hermiston-Pendleton, Medford, Portland-Vancouver-Hillsboro, Prineville, Salem
South Dakota	Pierre, Rapid City, Sioux Falls, Yankton
Utah	Cedar City, Heber, Logan, Ogden-Clearfield, Provo-Orem, Salt Lake City, St. George, Summit Park
Washington	Aberdeen, Bellingham, Bremerton-Silverdale, Kennewick-Richland, Longview, Moses Lake, Olympia-Tumwater, Port Angeles, Portland-Vancouver-Hillsboro, Seattle-Tacoma-Bellevue, Spokane-Spokane Valley, Walla Walla, Yakima
Wyoming \|Casper, Cheyenne, Gillette, Jackson, Laramie, Rock Springs

= Data centers =

On May 2, 2017, CenturyLink, Inc. completed the previously announced sale of its data centers and colocation business to funds advised by BC Partners, in a consortium including Medina Capital Advisors and Longview Asset Management. The deal was worth approximately $1.86 billion, with CenturyLink retaining an approximately 10% equity stake in the consortium's newly formed global secure infrastructure company, Cyxtera Technologies.

Organizational structure

{{As of|2018|post=,}} Lumen is the second largest U.S. communications provider to global enterprise customers, second to Comcast.{{Cite web|last=Narcisi|first=Gina|date=2018-08-08|title=CenturyLink Enterprise IT, Managed Services Are Bringing The Former CLEC Into The Future|url=https://www.crn.com/news/networking/300107781/centurylink-enterprise-it-managed-services-are-bringing-the-former-clec-into-the-future.htm|access-date=2021-02-24|website=CRN}} CenturyLink has customers in more than 60 countries and has been named one of America's best customer service companies (alongside Frontier and Spectrum).{{Cite web|url=https://www.centurylink.com/aboutus/company-information.html|title=CenturyLink {{!}} Company Information|website=www.centurylink.com|access-date=2019-06-14}}{{Cite web|last=Newsweek|date=2020-10-06|title=America's Best Customer Service 2021|url=https://www.newsweek.com/americas-best-customer-service-2021|access-date=2021-02-24|website=Newsweek|language=en}}

class="wikitable"

|+Leadership Team

style="background:#ccf;"

Name

Title

|Kate Johnson{{Cite web|url=http://news.centurylink.com/leadership-bios?item=29934|title=Kate Johnson|website=MediaRoom|access-date=2019-06-14|archive-date=2019-10-16|archive-url=https://web.archive.org/web/20191016044212/http://news.centurylink.com/leadership-bios?item=29934|url-status=dead}}

President and chief executive officer

Jay Barrows{{Cite web |title=Jay Barrows |url=https://news.lumen.com/jay-barrows |access-date=2023-04-10 |website=Lumen Newsroom |language=en-US}}

|President, Enterprise Sales and Public Sector

Maxine L. Moreau{{Cite web|title=Maxine L. Moreau|url=https://news.lumen.com/maxine-moreau|access-date=2021-02-24|website=Lumen Newsroom|language=en-US}}

|President, Mass Markets

Andrew Dugan{{Cite web|url=http://news.centurylink.com/leadership-bios?item=30496|title=Andrew Dugan|website=MediaRoom|access-date=2019-06-14|archive-date=July 30, 2020|archive-url=https://web.archive.org/web/20200730120203/https://news.centurylink.com/leadership-bios?item=30496|url-status=dead}}

|Chief Technology Officer

|Chris Stansbury{{Cite web |title=Chris Stansbury |url=https://www.fiercetelecom.com/telecom/lumen-taps-arrow-exec-its-new-cfo |access-date=2023-04-10 |website=Fierce Telecom|date=March 28, 2022 }}

Executive Vice President and Chief Financial Officer

Satish Lakshmanan{{Cite web |last=Buckley |first=Sean |date=2023-12-19 |title=Lumen names AWS' former AI leader as Chief Product Officer |url=https://www.lightwaveonline.com/home/article/14302941/lumen-names-awss-former-ai-leader-as-chief-product-officer |access-date=2024-01-26 |website=Lightwave}}

|Executive Vice President and Chief Product and Strategy Officer

Ashley Haynes-Gaspar{{Cite web |title=Ashley Haynes-Gaspar |url=https://news.lumen.com/ashley-haynes-gaspar |access-date=2023-04-11 |website=Lumen Newsroom |language=en-US}}

|Executive Vice President and Chief Revenue Officer

Ana White{{Cite web |date=2023-07-21 |title=Ana White Named Lumen EVP, Chief People Officer |url=https://www.govconwire.com/2023/07/ana-white-named-lumen-evp-chief-people-officer/ |access-date=2024-01-26 |website=GovCon Wire |language=en-US}}

|Executive Vice President and Chief People Officer

Kye Prigg{{Cite web |last=Goovaerts |first=Diana |date=May 11, 2023 |title=Lumen snags former Ericsson, Rogers exec to lead enterprise ops |url=https://www.fiercetelecom.com/telecom/lumen-snags-former-ericsson-rogers-exec-lead-enterprise-ops |access-date=Jan 25, 2024 |website=Fierce Telecom}}

|Executive Vice President of Enterprise Operations

Stacey W. Goff{{Cite web|title=Stacey W. Goff|url=https://news.lumen.com/stacey-goff|access-date=2021-02-24|website=Lumen Newsroom|language=en-US}}

|Executive Vice President, General Counsel and Secretary

Naming rights and sponsorships

=Venue naming rights=

==Current==

Lumen Field – Seattle, Washington (formerly Seahawks Stadium, Qwest Field, and CenturyLink Field)

==Former==

CenturyLink Arena Boise – Boise, Idaho (now Idaho Central Arena, formerly Bank of America Centre and Qwest Arena)
CenturyLink Center – Bossier City, Louisiana (now Brookshire Grocery Arena, formerly Bossier City Arena and CenturyTel Center)
CenturyLink Center Omaha – Omaha, Nebraska (now CHI Health Center Omaha, formerly Qwest Center Omaha)

=Sponsorships=

Denver Broncos{{Cite web|url=http://www.centurylink.com/aboutus/community/sponsorships.html|title=CenturyLink {{!}} Sponsorships|website=www.centurylink.com|access-date=2016-04-26}}
Orlando Magic
Idaho Steelheads
Seattle Seahawks
Texas Rangers
Tampa Bay Buccaneers
Minnesota Vikings
Portland Trail Blazers
ULM
LA Tech

Outages and other technical issues

= 911 outages =

The Federal Communications Commission ordered CenturyLink to pay a record $16 million for failing to alert authorities of a preventable programming error that left nearly 11 million people in seven states without access to emergency services for six hours in 2014.{{Cite web |date=6 April 2015 |title=FCC fines CenturyLink and Intrado $17.4 Million for Multi-state 911 Outage |url=https://docs.fcc.gov/public/attachments/DOC-332853A1.pdf |website=Federal Communications Commission}}{{cite web|url=https://consumerist.com/2015/04/06/fcc-fines-centurylink-16m-intrado-communications-1-4m-for-actions-during-massive-911-outage/|title=FCC Fines CenturyLink $16M, Intrado Communications $1.4M For Actions During Massive 911 Outage|date=6 April 2015}}

On December 27, 2018, a "nationwide outage" caused 9-1-1 service to be disrupted across the country.{{Cite web | url=https://whdh.com/news/nationwide-centurylink-outage-impacting-911-cellphone-calls-in-massachusetts/ | title=Nationwide CenturyLink outage impacting 911 cellphone calls in Massachusetts| date=December 28, 2018}}{{Cite web|author=Jay Croft|date=2018-12-28|title=Communications outage disrupts 911 service in parts of the country|url=https://www.cnn.com/2018/12/28/us/centurylink-outage-911-calls/index.html|access-date=2021-05-28|website=CNN|language=en}} In some areas the outage lasted nearly twelve hours and was the third shutdown of the year following outages in April and November 2018. ATM and point of sale credit card machines were also widely affected.{{cite news|title=Time to create an ancillary internet network | author=Gallup Independent | page=4 |date=December 29, 2018 |publisher=Gallup Independent}} The outage resulted in 886 calls to 911 failing to deliver. The FCC investigated but did not place any fine or recommendation on Lumen.{{cite news |last1=Brodkin |first1=Jon |title=How malformed packets caused CenturyLink's 37-hour, nationwide outage |url=https://arstechnica.com/information-technology/2019/08/centurylinks-37-hour-outage-blocked-911-service-for-17-million-people/ |access-date=22 August 2024 |work=Ars Technica |date=19 August 2019 |language=en-us}}

In 2020, 911 outages in South Dakota, North Dakota, Minnesota, Colorado, Arizona, Utah and North Carolina led to additional FCC investigations. Lumen agreed to pay $3.8 million in civil damages for failing to deliver 911 calls.{{cite news |last1=Huber |first1=Makenzie |title=Company with $36 million SD 911 contract says outage caused by Missouri light pole installation |url=https://southdakotasearchlight.com/2024/04/18/centurylink-lumen-sd-911-outage-phone-service-missouri-light-pole-installation/ |access-date=22 August 2024 |work=South Dakota Searchlight |date=18 April 2024}}{{cite report|title=NOTICE OF APPARENT LIABILITY FOR FORFEITURE|date=October 12, 2023|publisher=Federal Communications Commission|url=https://docs.fcc.gov/public/attachments/FCC-23-81A1.pdf}}

In 2022, additional outages, in South Dakota, resulted in a criminal finding from the FCC:

An investigation by the FCC’s Enforcement Bureau found that Lumen apparently willfully and repeatedly violated FCC rules by failing to notify public safety call centers in a timely manner of both 911 outages and by deploying a system that was insufficient to transmit all 911 calls reliably to public safety call centers in the second outage, creating a significant threat to the life and property of tens of thousands of people.{{cite web|title=FCC PROPOSES $867,000 FINE AGAINST LUMEN FOR APPARENTLY VIOLATING 911 RULES |url=https://docs.fcc.gov/public/attachments/DOC-397767A1.pdf|website=fcc.gov |access-date=22 August 2024}}

In 2023, outages on Lumen's network, in Nebraska, resulted in no 911 calls being fulfilled for over 10 hours.

In 2024, there were multiple 911 service disruptions in South Dakota. The FCC announced additional investigation into these outages. In these outages local officials claim service was not disrupted because the texting system was still operational.

= Other issues =

In December 2018, CenturyLink faced criticism for requiring residential customers in Utah to, via DNS hijacking, view and acknowledge a notice advertising its security and parental control software, before they could connect to the internet again. The provider claimed that this was required by a recently enacted state law, which requires all ISPs to inform users that they provide "the ability to block material harmful to minors". Bill sponsor and Utah State Senate member Todd Weiler stated that the law did not require that service be disrupted until the notice is acknowledged; the law only requires that this notice be delivered in a "conspicuous" manner (such as an advertisement within a bill or invoice) and does not require disruption of service.{{Cite web|url=https://arstechnica.com/tech-policy/2018/12/centurylink-blocks-internet-access-falsely-claims-state-law-required-it/|title=CenturyLink blocked its customers' Internet access in order to show an ad|last=Brodkin|first=Jon|date=2018-12-17|website=Ars Technica|access-date=2018-12-19}}

On January 8, 2020, CenturyLink was required to pay $8.9 million to customers in Minnesota in a settlement regarding over-billing. In addition to the payment, CenturyLink is required to reform billing practices and submit audits to the Minnesota Attorney General's office.{{Cite web|title=Attorney General Ellison obtains nearly $9 million settlement with CenturyLink for overcharging Minnesota customers|url=https://www.ag.state.mn.us/Office/Communications/2020/01/08_CenturyLinkSettlement.asp|access-date=2021-02-24|website=www.ag.state.mn.us|language=en}} CenturyLink disagreed with the charges, but settled to avoid litigation costs.{{Cite web|title=CenturyLink to pay $8.9 million in fraudulent billing case|url=https://www.fiercetelecom.com/operators/centurylink-to-pay-8-9-million-fraudulent-billing-case|access-date=2021-02-24|website=FierceTelecom|date=10 January 2020|language=en}}

On August 30, 2020, CenturyLink suffered a major technical outage due to misconfiguration in one of the company's data centers. The outage impacted tech giants such as Cloudflare, Amazon, Twitter, Xbox Live and many more. Reports indicate that it took over seven hours for all services to be restored.{{Cite web|last=Cimpanu|first=Catalin|title=CenturyLink outage led to a 3.5% drop in global web traffic|url=https://www.zdnet.com/home-and-office/networking/centurylink-outage-led-to-a-3-5-drop-in-global-web-traffic/|access-date=2020-09-17|website=ZDNet|language=en}}{{Cite web|author=Jazmin Goodwin|title=Major internet outage: Dozens of websites and apps were down|url=https://www.cnn.com/2020/08/30/tech/internet-outage-cloudflare/index.html|access-date=2020-09-17|website=CNN|date=August 30, 2020 }}

On March 9, 2024, connectivity services maintained by Lumen were disrupted affecting AmTote, a company that provides totalisator services used to control parimutuel betting for horse racing. The disruptions rendered several thoroughbred racetracks across the United States unable to process bets, and forced Tampa Bay Downs to run their signature horse race, the Tampa Bay Derby, as a non-wagering event.{{Cite web |last=Grening |first=David |date=2024-03-09 |title=Domestic Product surges late in wagerless Tampa Bay Derby |url=https://www.drf.com/news/domestic-product-surges-late-wagerless-tampa-bay-derby |access-date=2024-03-11 |website=DRF |language=}}{{Cite web |last=Hegarty |first=Matt |date=11 March 2024|title=Domestic Product surges late in wagerless Tampa Bay Derby |url=https://www.drf.com/news/rules-mandated-all-paid-out-tampa-bay-derby-multi-race-wagers|access-date=11 March 2024 |publisher=Daily Racing Form}}

Lumen Technologies was reported to have been affected by a 2024 attack from the Salt Typhoon advanced persistent threat linked to the Chinese government.{{Cite news |last1=Krouse |first1=Sarah |last2=Volz |first2=Dustin |last3=Viswanatha |first3=Aruna |last4=McMillan |first4=Robert |date=October 5, 2024 |title=U.S. Wiretap Systems Targeted in China-Linked Hack |url=https://www.wsj.com/tech/cybersecurity/u-s-wiretap-systems-targeted-in-china-linked-hack-327fc63b |url-access=subscription |access-date=October 5, 2024 |work=The Wall Street Journal}}

References

External links

{{Official website|https://www.lumen.com|Official website (Lumen Technologies)}}
{{Official website|https://www.centurylink.com/|Official website (CenturyLink)}}
[https://memorial.bellsystem.com/bellopercomp-centurylink.html Bell Operating Companies (from Bell System Memorial)]

{{Finance links

| name = Lumen Technologies, Inc.

| symbol = LUMN

| sec_cik = 18926

| yahoo = LUMN

| google = LUMN:NYSE

| reuters = LUMN.N

| bloomberg = LUMN:US

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