NETS (company)#FlashPay
{{Short description|Singaporean electronic payment service provider}}
{{Infobox company
| name = Network for Electronic Transfers (Singapore) Pte Ltd.
| native_name_lang =
| logo = NETS logo.svg
| logo_padding =
| logo_alt =
| type = Private
| parent = {{Plainlist|
}}
| industry = EFTPOS, Financial services
| location = Singapore
| foundation = {{Start date and age|18|1|1986|df=y}}
| key_people = Lawrence Chan (CEO)
| area_served = Singapore
| products = Payment systems, payment cards, prepaid cards, smart cards, contactless payment, QR code payment, electronic funds transfer, payment and clearing services
| website = {{URL|www.nets.com.sg}}
}}
File:Payment Terminals Used By NETS SG.png VX520, Verifone VX820, Ingenico ICT250, Ingenico ISC250.]]
Network for Electronic Transfers, colloquially known as NETS, is a Singaporean electronic payment service provider. Founded in 1986 by a consortium of local banks, it aims to establish the debit network and drive the adoption of electronic payments in Singapore. It is owned by DBS Bank, OCBC Bank and United Overseas Bank (UOB).{{cite web|url=http://www.mas.gov.sg/Singapore-Financial-Centre/Payment-and-Settlement-Systems/Clearing-and-Settlement-Systems.aspx|title=Clearing and Settlement Systems in Singapore|work=Monetary Authority of Singapore|access-date=23 July 2013}}
The NETS Group (comprising NETS, BCS and BCSIS) provides a full suite of payments and financial processing services including direct debit and credit payments at point-of-sale (NETS) and online (eNETS), mobile payments (NETSPay), card services (CashCard, FlashPay card), electronic funds transfer (FAST, PayNow, GIRO) and payment and clearing services (Real-Time Gross Settlement, Cheque Truncation System). NETS is also a member of the Asian Payment Network (APN) and a council member of UnionPay International.
History
NETS was first introduced to the public on 27 June 1985 as a 2-month pilot project involving 10,000 ATM card holders from the five local banks, namely DBS Bank, OCBC Bank, UOB, POSB Bank and OUB through 64 terminals installed at participating government offices, supermarkets, department stores and petrol kiosks.[http://eresources.nlb.gov.sg/newspapers/Digitised/Article/singmonitor19850627-1.2.17.1 Cashless shopping.] (1985, June 27). Singapore Monitor, p. 10. Retrieved from NewspaperSG. Accessed on June 3, 2018. The service was officially launched on 18 January 1986, allowing 1.3 million ATM card holders to make transactions through the initial NETS network of 195 terminals located in various retail outlets and by 1993, consumer spending through NETS reached S$1.14 billion.[http://eresources.nlb.gov.sg/newspapers/Digitised/Article/biztimes19930121-1.2.9.4 Nets rings up record $1.14b in consumer spending.] The Business Times, p. 2. January 21, 1993. Retrieved from NewspaperSG. Accessed on June 3, 2018.
In 2020, NETS Group signed a long-term lease to two full floors and a ground-floor unit, at Boustead Projects' development, 351 on Braddell.{{Cite web|title=Boustead Projects secures 4 new key tenants in Singapore including NETS and Shopee|url=https://sg.news.yahoo.com/boustead-projects-secures-4-key-164123974.html|access-date=2021-12-23|website=sg.news.yahoo.com|date=18 October 2020 |language=en-SG}}
Acceptance
NETS operates Singapore's national debit scheme enabling customers of DBS Bank, POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank, CIMB and UOB to make payments using their physical/contactless ATM cards or mobile devices at more than 120,000 acceptance points in Singapore including major retailers, food courts, hawker centres, convenience stores and supermarkets.{{Citation needed|date=June 2022}}
The nationwide acceptance infrastructure is the largest in Singapore and includes 54,000 Unified Point-of-Sale (Unified POS) terminals (which accept NETS, NETS FlashPay, debit and credit cards such as VISA, Mastercard, American Express, UnionPay, RuPay and JCB) and 94,000 QR acceptance points (for payments via NETSPay, PayLah!, Pay Anyone and Mighty). In 2011, NETS' debit system was designated as national payment system by the Monetary Authority of Singapore (MAS).
In November 2018, it was announced that NETS can be used at 4,500 acceptance points in Malaysia, allowing users of NETS enabled cards issued by DBS, POSB, OCBC Bank and United Overseas Bank.{{cite web|url=https://www.asiaone.com/singapore/singaporeans-can-now-pay-nets-jb|title=Singaporeans can now pay with Nets in JB|publisher=AsiaOne|date=November 19, 2018}}
Card services
=CashCard=
{{Infobox electronic payment
| name = NETS CashCard
| image =
| location = Singapore
| launched = {{Start date and age|df=yes|1995}}
| technology_1 = EMV Chip
| operator = NETS Pte Ltd
| manager =
| currency = SGD
| maximum_credit = $500
| credit_expiry = 5 years
| automatic_recharge =
| unlimited_use =
| service_1 = Electronic parking
| service_2 = Electronic road pricing
| service_3 = Retail payments
| sales_location_1 = Petrol kiosks (ceased in favour of NETS Motoring Card)
| sales_location_2 = NETS Customer Service Centre
| variant_1 =
| homepage =
}}
NETS introduced the 1st generation chip-based CashCard in 1995. The CashCard is a stored value card that is predominantly used as a payment mode for Singapore's Electronic Road Pricing (ERP) and car park charges since the introduction of the in-vehicle unit in 1997. The CashCard can also be used for retail purchases.
== vCashCard ==
In May 2015, NETS launched vCashCard, a virtual wallet for road tolls payment that allows motorists to drive through Singapore's Electronic Road Pricing (ERP) gantries seamlessly.{{Cite web |title=LTA {{!}} Joint News Release by the Land Transport Authority (LTA) & NETS - More Ways for Cardless ERP Payments! |url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2015/5/2/joint-news-release-by-the-land-transport-authority-lta-nets---more-ways-for-cardless-erp-payments.html |access-date=2023-05-04 |website=www.lta.gov.sg}} Road toll payments are automatically charged to their bank accounts or debit/credit cards. With NETS vCashCard, motorists do not need to worry about forgetting to insert a physical CashCard/FlashPay into the in-vehicle unit or having insufficient value in the CashCard/FlashPay and paying unnecessary ERP admin fees. Motorists can sign up for auto top-up service and view their ERP transactions at the [http://vcashcard.nets.com.sg vCashCard website] or NETS vCashCard app from App Store or Google Play.
==Contactless CashCard==
In May 2018, the 2nd generation contactless CashCard was released. The CEPAS CashCard card is based on the same specifications as the CEPAS FlashPay card, thus both cards can be used interchangeably. The Contactless CashCard was rebranded NETS Motoring Card in March 2021.{{cite news |url=https://www.channelnewsasia.com/news/singapore/nets-motoring-card-cashcard-erp-car-park-motorists-14471926 |title=NETS introduces new NETS Motoring card, aims to 'eventually replace' CashCard |publisher=Channel NewsAsia}}
=FlashPay=
{{Infobox electronic payment
| name = NETS FlashPay
NETS Motoring Card
| image = CEPAS FlashPay Card.jpg
| location = Singapore
| launched = {{unbulleted list
| {{Start date and age|df=yes|2009|10|9}} (NETS FlashPay branding)
| {{Start date and age|df=yes|2018|5|2}} (NETS Contactless CashCard branding)
| {{Start date and age|df=yes|2021|3|22}} (NETS Motoring Card branding)
}}
| technology_1 = Contactless smart card, NFC
| operator = NETS Pte Ltd
| manager =
| currency = SGD
| maximum_credit = $500
| credit_expiry = 7 years
| automatic_recharge = Auto Top-Up by credit/debit card
| unlimited_use =
| service_1= Singapore Mass Rapid Transit
| service_2 = Singapore Light Rapid Transit
| service_3 = Singapore public buses
| service_4 = Sentosa Express
| service_5 = Electronic parking
| service_6 = Retail payments
| sales_location_1 = SimplyGo ticket offices
| sales_location_2 = NETS Customer Service Centre
| sales_location_3 = Convenience stores (7-Eleven, Cheers, Buzz)
| sales_location_4 = Lazada and Shopee online channels
| sales_location_5 = Petrol kiosks (NETS Motoring Card)
| variant_1 =
| homepage = {{unbulleted list
| [https://www.nets.com.sg/personal/retail-payments/nets-flashpay/ NETS FlashPay]
| [https://www.nets.com.sg/personal/motoring-payments/nets-motoring-card/ NETS Motoring Card]
}}
}}
{{see also|CEPAS|EZ-Link}}
The Singapore Government launched CEPAS 2.0 (Contactless e-Purse Application), a Singaporean specification of a common standard for electronic money smart card, in 2009. The transit market was opened to more issuers, enabling NETS to participate and subsequently launch the NETS FlashPay card on 9 October 2009.
FlashPay is a multipurpose contactless stored value smart card that can be used for a huge variety of quick payments at/on – MRT/LRT, public buses, taxis, ERP gantries (with the dual-mode in-vehicle unit), car parks (which have been upgraded to accept CEPAS-compliant cards), and 102,000 retail acceptance points island-wide.{{cite news |url=http://www.channelnewsasia.com/stories/singaporelocalnews/view/1010354/1/.html |title=NETS launches FlashPay card that allows payments for transport, retail services |publisher=Channel NewsAsia}} It is comparable to the Octopus card in Hong Kong. Compared to EZ-Link, FlashPay is accepted at more retail shops, including most convenience stores, supermarkets, and fast food restaurants.
In October 2010, NETS launched the Auto Top Up service for the NETS FlashPay card, allowing commuters to automatically top up the value on their cards to a predetermined amount (S$30, S$40 or S$50) when it runs low or when there is insufficient stored value on the card to make payment at all MRT and LRT stations, public buses, ERP gantries and EPS (upgraded) carparks.{{cite news |url=http://news.omy.sg/News/Local%2BNews/Story/OMYStory201010180048-193478.html|title=NETS auto top up puts the heat on competition |publisher=mypaper}}
The FlashPay Reader app was released in February 2016 for Android devices with NFC capabilities.[https://www.todayonline.com/singapore/motorists-can-now-top-nets-flashpay-autopass-cards-credit-cards-mobile-app Motorists can now top up NETS FlashPay, Autopass Cards with credit cards via mobile app] It allows topping up of FlashPay cards using NFC-enabled Android phones, with debit cards and credit cards as payment options. Cardholders can also check their card balance, card expiry date, view the last 30 transactions, register for Auto Top-Up by Credit/Debit Card and view RSVP balance with the FlashPay Reader.
=Prepaid Card=
{{Infobox electronic payment
| name = NETS Prepaid Card
| image =
| location = Singapore
| launched = {{Start date and age|df=yes|2022|11|22}}
| technology_1 = Contactless smart card, NFC
| operator = NETS Pte Ltd
| manager =
| currency = SGD
| maximum_credit = $1,000
| credit_expiry = 5 years
| automatic_recharge = Auto Top-up with credit or debit card on NETS App
| unlimited_use =
| service_1 = Singapore Mass Rapid Transit
| service_2 = Singapore Light Rapid Transit
| service_3 = Singapore public buses
| service_4 = Retail payments
| sales_location_1 = SimplyGo ticket office
| sales_location_2 = Convenience stores (7-Eleven, Cheers, Buzz)
| variant_1 =
| homepage = [https://www.nets.com.sg/nets/for-you/nets-prepaid-card NETS Prepaid Card]
}}
{{see also|CEPAS|EZ-Link}}
In November 2022, NETS launched the Prepaid Card.{{cite web | url=https://www.nets.com.sg/newsroom/nets-launches-nets-prepaid-card-its-first-smart-stored-value-card-for-retail-and-transit | title=NETS launches NETS Prepaid Card: its first 'smart' stored-value card for retail and transit – NETS }} The NETS Prepaid Card can be used by tourists, who do not have a Singapore-based bank account, to make payments at retail merchants that accept NETS.
Unlike the FlashPay card, the Prepaid Card uses online account-based ticketing, which works with the SimplyGo ticketing system. It is however not compatible with the ERP.
On 10 January 2024, LTA announced that NETS FlashPay cards will no longer be accepted for public transport fare payment from 1 June 2024, due to phasing out of the legacy card-based ticketing system. Commuters with NETS FlashPay Cards may exchange their current card for a free NETS Prepaid Card at SimplyGo Ticket Offices or Ticketing Service Centres.{{Cite web|url=https://www.channelnewsasia.com/singapore/simplygo-ezlink-nets-flashpay-public-transport-fare-payment-lta-4034876|title=Non-SimplyGo EZ-Link, NETS FlashPay cards not valid for public transport from June}}{{Cite web|url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2024/1/news-releases/ez-link_adult_cardholders_and_nets_flashpay_cardholders_to_transit_to_simplygo.html|title=EZ-Link Adult Cardholders and NETS FlashPay Cardholders to Transit to SimplyGo for Public Transport Fare Payments by 1 June}} Due to bottlenecks, high transaction volume, and technical issues with the SimplyGo transition on both EZ-Link and NETS payment networks, NETS announced that the free exchange for NETS Prepaid Cards which was planned to commence on 19 January 2024 has been postponed until further notice.{{cite web | title=Free exchange of Nets FlashPay cards at SimplyGo ticket offices postponed ‘until further notice’ | website=The Straits Times | url=https://www.straitstimes.com/singapore/transport/nets-postpones-free-exchange-of-flashpay-cards-at-simplygo-ticket-offices-until-further-notice }}
Payment types
=NETS EFTPOS=
NETS EFTPOS is a nationwide infrastructure that enables DBS, HSBC, Maybank, OCBC, POSB, UOB and Standard Chartered Bank customers to make purchases at points-of-sale using their ATM cards. The NETS EFTPOS service is available at more than 130,000 acceptance points throughout Singapore.
= NETS Unified POS =
NETS Unified POS was introduced to accept contact/contactless, credit and debit payments on one terminal. The terminal accepts NETS, NETS FlashPay, debit and credit schemes such as VISA, MasterCard, American Express, UnionPay and JCB, cards issued by partnering banks (e.g. BCA bank), as well as NFC-enabled mobile wallets like Apple Pay, Android Pay and Samsung Pay. NETS Unified POS can be integrated with loyalty programmes, prepaid services and point-of-sale via Electronic Cash Register interface.
= eNETS =
eNETS is an online payment gateway services. It enables payment from all major credit cards and currencies as well as Direct Debit (internet banking payments) from the major banks in Singapore and China, including DBS (Singapore and Hong Kong), UOB, OCBC, Citibank and BNU.
= NETS eCommerce =
NETS eCommerce was launched in 2016 to provide a quick and affordable end-to-end service to set up webstores. It is integrated with secured payment options using eNETS Debit and Credit.
= NETS Contactless, NETS QR, and NETSPay =
{{Infobox software
| name = NETSPay
| logo = 75px
| screenshot = 250px
| caption = Home screen of NETSPay, showing DBS, OCBC and UOB cards provisioned.
| developer = Network for Electronic Transfers Pte Ltd.
| released = {{start date and age|2017|10|20|df=yes}}
| discontinued = yes
| latest release version = 1.1.25
| latest release date = {{Start date and age|2023|10|8}}
| latest preview version =
| latest preview date =
| programming language =
| operating system =
| platform = Android (NFC, QR code)
iOS (QR code)
Contactless bank card (NFC)
| size =
| language =
| language count =
| language footnote =
| genre =
| license = Proprietary
| alexa =
| website = [https://www.nets.com.sg/consumer/products/netspay NETSPay]
| standard =
| AsOf =
}}
{{see also|Android Pay|Apple Pay}}
NETSPay is a digital wallet app. Launched in October 2017, it introduces 2 new payment options for NETS debit, NETS Contactless and NETS QR. NETS Contactless is supported on Android devices via NFC and HCE, and NETS QR is supported on Android & iOS devices via QR code.
ATM cardholders can digitise their bankcards with the app, replacing the debit card chip and PIN transaction at point-of-sale terminals that have been upgraded to accept contactless and QR code payments. Fingerprint ID or passcode authentication is required to access the app, with a user configurable session timeout. No PIN is required for transactions below $100.
NETS Contactless ATM cards were launched from the first quarter of 2018. In December 2018, NETS Contactless cards issued by DBS/POSB, UOB, OCBC began to be accepted for LTA's public transport account-based ticketing trial.[https://www.nets.com.sg/netsintransit NETS Contactless Cards in Transit] In May 2023, the NETS Contactless functionality was extended to Mastercard and Visa debit cards, in addition to the chip and PIN transaction method.{{cite web|url=https://thedigitalbanker.com/nets-expands-contactless-payment-options-for-consumers/|title=NETS expands contactless payment options for consumers - The Digital Banker|date=11 May 2023 }}
The NETSPay wallet was discontinued on 1 December 2020 and the NETSPay app was discontinued on 31 October 2023.
= SGQR QR payments =
In September 2018, it was announced that the Singapore government has appointed NETS as the master acquirer to unify and roll out e-payments to all 12,000 stalls at hawker centres, canteens and coffee shops in Singapore.{{cite web|url=https://www.straitstimes.com/singapore/nets-appointed-to-unify-e-payments-at-hawker-centres-canteens-and-coffee-shops-in|title=Nets appointed to run unified e-payment system at hawker centres, canteens and coffee shops in Singapore}} The Government will cover transaction fees of 0.5% payable by merchants until 31 December 2024.{{cite web|url=https://www.imda.gov.sg/how-we-can-help/smes-go-digital/hawkers-go-digital|title=Hawkers Go Digital - SMEs Go Digital - IMDA - Infocomm Media Development Authority}} The initiative began its roll out to hawker stalls starting from June 2019 under SGQR, a single standardised QR code for e-payments.{{cite web|url=https://mothership.sg/2019/06/cashless-payment-hawker-stalls/|title=Visa, Mastercard, GrabPay, Nets now accepted at over 500 hawker stalls in S'pore}} The participating payment schemes for the NETS unified e-payment system at hawkers centres include: ActiveSG, Alipay, American Express, Singtel Dash, DBS PayLah, Diners Club International, Discover, EZ-Link, GrabPay, SLIDE Wallet, LifeUp Pay, LiquidPay, NETSPay, OCBC PayAnyone, RazerPay, Standard Chartered, UnionPay, UOB Mighty, VIA by Singtel, WeChat Pay, Aby Pay, Shopee Pay, XNAP.{{cite web|url=https://web.archive.org/web/20190812223649mp_/https://epaysg.com/en/payment-methods|title=ePay SG Payment Methods}}{{cite web|url=https://milelion.com/2023/03/22/xnap-earn-credit-card-rewards-at-qr-code-only-merchants/|title=XNAP: Earn credit card rewards at QR-code only merchants}}
In November 2023, the Monetary Authority of Singapore announced a proof of concept for SGQR+, an upgraded version of SGQR that provides interoperability among a wide variety of payment schemes in a convenient and cost-effective way, through a single merchant acquirer. Merchants only need to maintain a relationship with a single preferred primary acquirer to accept multiple payment schemes, instead of multiple acquirers under the existing system.{{cite web|url=https://www.mas.gov.sg/development/e-payments/sgqr|title=Singapore Quick Response Code (SGQR)}}{{cite web|url=https://www.mas.gov.sg/publications/monographs-or-information-paper/2023/interoperable-qr-payments-in-singapore-whitepaper|title=Interoperable QR Payments in Singapore Whitepaper}} Examples of similar integrated QR code payment systems in ASEAN include: QRIS in Indonesia, DuitNow in Malaysia, Thai QR in Thailand. Under the SGQR+ Proof of Concept, the stakeholders include Liquid Group (as Switch Operator) and NETS (as Master Merchant Acquirer).{{cite web|url=https://www.nets.com.sg/sgqrpluspoc|title=SGQR+ Proof Of Concept (POC) – NETS}} The participating payment schemes for SGQR+ Proof Of Concept include: ActiveSG, Alipay, Alipay+, Changi Pay, Diners, Discover, DuitNow, EZ-Link, GLN, Google Pay (via XNAP), GrabPay, iAPPS, LiquidPay, Mastercard, Moolahgo, NETS, PromptPay, ShopeePay, Singtel Dash, UnionPay, Visa, WeChat, XNAP.{{cite web|url=https://www.channelnewsasia.com/singapore/sgqr-enhanced-qr-payment-scheme-digital-system-mas-scan-pay-merchants-consumers-trial-3890911|title=Enhanced QR payment scheme on trial with more scan-and-pay options for merchants and consumers - CNA}}
=Payment terminals=
These terminals are issued to retailers to accept NETS debit, NETS FlashPay/CashCard, debit/credit card payments.
| class="wikitable" | |||||
| Countertop Model | Pin Pad Model | Retailers | Contactless Payment | QR Code Payment | Remarks |
|---|---|---|---|---|---|
| {{terminated|Verifone VX520}} | Verifone 1000SE | Default terminal issued to most retail outlets from 2014 to 2017. Phased out in 2023 and replaced by Ingenico Desk 5000 | {{maybe|Depends (might not detect some NFC devices/cards)}} | {{partial|Printed on paper roll}} | * Terminals with firmware that has not been updated do not support NETS Contactless and NETS QR, only NETS debit Chip-and-PIN and NETS FlashPay.
|
| Ingenico ICT220 | Ingenico IPP310 | Most retail outlets with explicit support for NETS QR and NETS Contactless. (2018-present) | {{yes|Yes}} | {{yes}}
| rowspan="9" |
| |
| {{terminated|Ingenico iWL250}} | n/a | Retailers that require a portable terminal. (e.g. atrium fairs, roadshows) Replaced by Ingenico Move 5000 | {{yes}} | {{yes}} | |
| Ingenico ISC250 | n/a | 7-Eleven, Isetan, Starbucks Self-checkout counters at Cold Storage, Giant Hypermarket (2018-present) | {{yes}} | {{yes}} | |
| Ingenico ICT250 | n/a | Koufu food court (2018-2023) Self-ordering kiosks at Burger King (2018-2023), KFC (2018-present), KOI Thé, Pepper Lunch (2018-2023), etc. | {{yes}} | {{yes}} | |
| {{terminated|Verifone VX820}} | n/a | [https://unity.com.sg/ NTUC Unity Healthcare] (2018-2023), [https://cheers.com.sg/ Cheers] (2018-2023) Self-checkout counters at McDonald's (2018-2023), NTUC FairPrice (2018-2023) Phased out in 2023-2024 and replaced by Ingenico Desk 5000 | {{maybe|Depends (might not detect some NFC devices/cards)}} | {{yes}} | |
| [https://www.castlestech.com/ Castles] VEGA3000 | n/a | This terminal is issued to hawker centres. (2019-present) | {{yes}} | {{yes}} | |
| Ingenico Desk 5000 | n/a | This is the default terminal is issued to most retail outlets since 2020-2021. Current retailers as of 2024 include: Koufu food court, Burger King, McDonald's, Daiso, NTUC FairPrice (upgraded counters) Retailers that support NETS/NETS FlashPay/NETS QR single selection for cashier: Yoshinoya, Watsons, Breadtalk, Bengawan Solo | {{yes}} | {{yes}} | |
| Ingenico Move 5000 | n/a | Retailers that require a portable terminal. (e.g. atrium fairs, roadshows) (2022-present) | {{yes}} | {{yes}} | |
| [https://www.castlestech.com/ Castles] UPT1000F | n/a | This terminal is installed at some carpark gantries and vending machines since 2022-2023. | {{yes}} | {{n/a}} | |
| {{terminated|Verifone VX680}} | n/a | [https://www.foodjunction.com/ Food Junction] (2018-2023) Phased out in 2023-2024 and replaced by Ingenico Desk 5000 | {{partial|FlashPay RSVP}} | {{n/a}} | * Used for NETS FlashPay RSVP (Retailer Stored Value Programme) payment. The NETS FlashPay RSVP private wallet will be discontinued on 19 November 2023.{{cite web |url=https://www.kaffeandtoast.sg/rsvployaltyprogram |title=RSVP Loyalty Program - CoffeeandToast }}{{cite web |url=https://www.foodjunction.com/tap-tap-card/frequently-asked-questions/ |title=Frequently Asked Questions - Eat What You Want - Food Junction }} |
The launch of NETS QR and NETS Contactless in October 2017 required merchants' payment terminals to undergo a software update, as previously only chip-and-pin NETS debit payment was available. Merchants may display decals in stores to advertise acceptance of QR and contactless payments. Customers can identify if NETS QR and NETS Contactless are accepted by looking at the options listed on the payment terminal's menu.
| class="wikitable" | ||
| Option | Terminal with new firmware (Ingenico ICT220) | Terminal with old firmware (Verifone VX520) |
|---|---|---|
| F1 | NETS FlashPay | NETS FlashPay |
| F2 | NETS (will prompt "Tap/Insert Bank Card") | NETS (will prompt "Insert Bank Card") |
| F3 | Credit Card/UPI | International Card |
| F4 | NETS QR | Credit Card |
On the [https://www.castlestech.com/ Castles] VEGA3000 and Ingenico Desk/Move5000 terminals issued since late 2022-2023, the "NETS EFTPOS Debit" and "NETS FlashPay" payment modes are combined into a single menu item as "NETS".
Hence, the cashier only has to press a single selection for NETS on the newer terminals, instead of pressing separate selections for NETS EFTPOS Debit and NETS FlashPay payment on previous terminals.{{cite web|url=https://www.nets.com.sg/wp-content/uploads/2022/04/document-guide-vega3000.pdf|title=Vega3000 Retail Terminal Guide - NETS}}{{cite web|url=https://www.youtube.com/watch?v=FPDRNExJdeo|title=Accepting payments with NETS on your Desk/Move5000 terminal - YouTube|website=YouTube }}
For purchase transactions that are not entered manually on the payment terminal, and are generated automatically by some integrated point-of-sale (POS) systems, the payment mode (NETS, NETS FlashPay, NETS QR) still needs to be selected separately on the POS system by the cashier. Auto-generated purchase transactions can be identified by a light blue background on the payment terminal's payment screen.
| class="wikitable" | |
| Payment Mode | Device Navigation (Ingenico Desk/Move5000) |
|---|---|
*NETS EFTPOS Debit
| –Enter purchase amount on the terminal | |
| *NETS QR
| –Enter purchase amount on the terminal |
Comparison of payment modes
=Card payments – linked to bank account=
| class="wikitable" style="text-align: left;" | |||||
| scope="col" style="width: 112px;" | Payment Mode
! scope="col" style="width: 200px;" | Description ! scope="col" style="width: 220px;" | Year Introduced ! scope="col" style="width: 130px;" | Registration Requirement ! scope="col" style="width: 70px;" | Magnetic Stripe ! scope="col" style="width: 70px;" | Chip and PIN ! scope="col" style="width: 70px;" | Contactless payment ! scope="col" style="width: 70px;" | Top Up Locations | |||||
|---|---|---|---|---|---|
| style="background:#fad6a5;" | • NETS Bank Card (EFTPOS Debit) | Direct debit from bank account. | 1985: Magnetic stripe card 2014: EMV card 2017: Tap-to-pay (with contactless ATM cards & NETSPay mobile app) 2023: Tap-to-pay (with co-branded VISA debit cards) | The card is tied to user's bank account. | {{No|No | {{Yes}} | {{maybe|Yes (With a contactless ATM card at upgraded terminals; some cards still do not have contactless functionality.) (PIN required for ≥ $100)}} | {{n/a}} |
| style="background:#fad6a5;" | • NETS Prepaid Card for SimplyGo (Account-based Online Debit) | Online account-based ticketing wallet, for retail and public transport payments. It functions similarly to the NETS EFTPOS Debit card. As the card information is stored on a central server, the card balance can be topped up without presence of physical card. ✓ It is compatible with the SimplyGo system for remote management of public transport cards. ✗ Fare cost and card balance will not be displayed at the gantry. Commuters have to create an account and sign in to the SimplyGo website or app, to view their travel history and its related fares. ✗ It is not compatible with ERP and carpark payments. | 2022{{cite web|url=https://sg.finance.yahoo.com/news/nets-launches-smart-stored-value-191000433.html|title=NETS launches 'smart' stored-value card for retail and transit|date=21 November 2022 }}
| Email address and phone number (international numbers are allowed) are required for registering an online account on the NETS mobile app. The prepaid card is non-transferrable, after it has been registered to a user's online account. | {{No}} | {{Yes|Yes (card may need to be inserted for transactions ≥ $100 on older terminals, but PIN is not required)}} | {{Yes| Yes (No authentication required)}} | Top-ups can currently only be done online with a NETS Bank Card (linked to a local bank account), or Visa/Mastercard/Amex cards (international cards are allowed) on the NETS mobile app. Top-ups are currently unavailable at self-help machines. |
=Card payments – stored-valued cards=
| class="wikitable" style="text-align: left;" |
| scope="col" style="width: 112px;" | Payment Mode
! scope="col" style="width: 200px;" | Description ! scope="col" style="width: 300px;" | Year Introduced ! scope="col" style="width: 130px;" | Registration Requirement ! scope="col" style="width: 70px;" | Magnetic Stripe ! scope="col" style="width: 70px;" | Chip and PIN ! scope="col" style="width: 70px;" | Contactless payment ! scope="col" style="width: 70px;" | Top Up Locations |
|---|
| style="background:#BFC;" | • NETS CashCard (1st generation) (Card-based Offline Debit) | Card-based stored-value wallet, superseded by FlashPay/Contactless CashCard/Motoring Card. It is the only stored-valued card which is compatible with 1st gen in-vehicle units and old carpark gantries that have not been upgraded since the release of the CEPAS specification in 2009. | style="background:#FFC7C7;" | 1995 | rowspan="2" | No registration required. Card is transferrable. | {{No|No | {{Yes| Yes | {{No}} | Top-ups can be made with cash or NETS EFTPOS cards.
(* a service fee is chargeable) |
| style="background:#BFD;" | • NETS FlashPay (also branded as: NETS Motoring Card) (Card-based Offline Debit) | Card-based stored-value wallet, based on CEPAS standard for retail (convenience stores, supermarkets, vending machines, fast food restaurants), public transport, and motoring payments. ✓ It can be used for retail and public transport payments, without remote management functionality. ✓ Commuters can see their fare cost and card balance at the gantry. ✓ It is compatible with dual mode in-vehicle units for ERP and carpark payments. | style="background:#99ff99;" | 2009: NETS FlashPay Sales of NETS FlashPay cards at TransitLink Ticket Offices were stopped on 15 March 2022, to encourage adoption of the SimplyGo account-based system.{{cite web|url=https://www.nets.com.sg/announcements/|title=NETS - Announcements}}{{cite web|url=https://www.mobility-payments.com/2023/01/18/singapores-lta-sees-strong-take-up-of-open-loop-payments-but-has-no-plans-to-end-closed-loop/|title=Singapore's LTA Sees Strong Take-Up of Open-Loop Payments but has No Plans to End Closed Loop - Mobility Payments|date=18 January 2023 }} NETS FlashPay cards are also sold under an alternate branding, NETS Motoring cards (previously Contactless CashCard), at petrol stations and convenience stores. | {{No}} | {{No}} | {{Yes| Yes | Top-ups can be made with cash, NETS EFTPOS cards, Visa/Mastercard/JCB cards.
(* a service fee is chargeable) |
=App payments=
| class="wikitable" style="text-align: left;" | ||||||
| scope="col" style="width: 112px;" | Payment Mode
! scope="col" style="width: 200px;" | Description ! scope="col" style="width: 120px;" | Year Introduced ! scope="col" style="width: 130px;" | Registration Requirement ! scope="col" style="width: 70px;" | Contactless payment ! scope="col" style="width: 70px;" | QR code payment ! scope="col" style="width: 70px;" | Top Up Locations | ||||||
|---|---|---|---|---|---|---|
| style="background:#fad6a5;" | • NETSPay | Stores digitised NETS EFTPOS Debit cards. Includes a prepaid wallet for peer-to-peer money transfers and UnionPay support. | style="background:#FFC7C7;" | 2017 The NETSPay app was discontinued on 31 October 2023.{{cite web |url=https://www.nets.com.sg/nets/for-you/support |title=NETSPay FAQ – NETS }} | The card is tied to user's bank account. | {{Yes|Yes (with an NFC-enabled phone at upgraded terminals, PIN required for ≥ $100)}} | {{Yes|Yes (at upgraded terminals, PIN required for ≥ $100)}} | Direct deduction from bank account for topping up UnionPay wallet. (discontinued on 1 Dec 2020){{cite web|url=https://www.unionpayintl.com/en/NETSPay/|title=NETSPay - UnionPay International}} |
=Online payments=
| class="wikitable" style="text-align: left;" | ||||||
| scope="col" style="width: 112px;" | Payment Mode
! scope="col" style="width: 150px;" | Description ! scope="col" style="width: 120px;" | Year Introduced ! scope="col" style="width: 140px;" | Required Information ! scope="col" style="width: 140px;" | Stored Payment Details ! scope="col" style="width: 200px;" | Supported Platforms ! scope="col" style="width: 300px;" | Payment Process | ||||||
|---|---|---|---|---|---|---|
| • eNETS | An online payment gateway for online payments via bank account direct debit. It can be used at merchants such as Singapore government services, airlines bookings, bill payments at AXS online. | 2001{{cite web|url=https://www.nets.com.sg/about/milestones/|title=NETS - Milestones}} | • iBanking login details • Hardware token or bank mobile app to authenticate each transaction | {{no|No iBanking login & authentication required each time.}} | Mobile: Web Browser Desktop: Web Browser | While making payment on a merchant's app/website, the user will be redirected to the eNETS website. The user has to login with their iBanking login details and authenticate the transaction with a hardware token or mobile app by the bank. |
| • NETSPay | A digital wallet app that stores digitised NETS EFTPOS Debit cards. It can be used for both physical and online purchases, at merchants such as AXS Payment, Qoo10. | style="background:#FFC7C7;" | 2017 | • ATM card number (last 4 digits) • NRIC number • SMS OTP verification (one-time setup) | {{yes|Up to 10 bank cards}} | Mobile: Android, iOS app. Screen lock required on mobile device. Desktop: Web Browser (needs to be used with mobile device that has the NETSPay app and a camera) | Mobile: While making payment on a merchant's app/website, the user will be automatically redirected to the NETSPay app. For purchases ≥ $100, PIN is required. Desktop: The user has to open the NETSPay app on a mobile device to scan the QR code shown on the website on the desktop computer. |
| • NETS Click | An in-app payment service for NETS EFTPOS Debit cards. It can be used on merchant apps such as CDG Zig, Singtel Prepaid hi!App, AXS Payment.{{cite web|url=https://www.nets.com.sg/personal/online-payments/nets-in-app-payment/|title=NETS - NETS In-App Payment - Hassle-Free Online Mobile Payments}} | 2019 | • ATM card number (last 4 digits) • NRIC number • SMS OTP verification (one-time setup) | {{partial|Only 1 bank card}} | Mobile: Merchant apps with NETS Click integration on Android, iOS. Desktop: Unavailable | Mobile: After adding a bank card, the user can make mobile payments on selected merchants' mobile apps with just a click. |
ATM switching services
NETS provides local and regional ATM switching services for banks.{{Cite web|url=http://www.asianpaymentnetwork.com/nets|title=NETS|website=www.asianpaymentnetwork.com|language=en-gb|access-date=2017-01-24|archive-url=https://web.archive.org/web/20170202013015/http://www.asianpaymentnetwork.com/nets|archive-date=2017-02-02|url-status=dead}} NETS partnered with Malaysian Electronic Payment System (MEPS) in Malaysia to enable bilateral cross-border ATM withdrawal services, and UnionPay in China to enable its cardholders to make purchases and withdraw cash from ATMs in Singapore. India also made a deal in 2018 wherein Indian RuPay Cards have acceptance in Singapore and same for the Singaporean counterpart in India.
Gallery
File:NETS Unified POS.jpg|NETS Unified POS (Verifone VX520 countertop and Verifone 1000SE pin pad)
File:NETS Unified POS IPP 310.jpg|NETS Unified POS (Ingenico IPP310 pin pad)
File:Payment Terminals Used By NETS SG.png|NETS Debit on various payment terminals (clockwise from top-left): Verifone VX520, Verifone VX820, Ingenico ICT250, Ingenico ISC250
File:Ingenico ICT250 Menu Screen NETS SG.jpg|NETS menu displayed on an Ingenico iCT250 payment terminal
File:Ingenico ISC250 Payment NETS QR.jpg|NETS QR on an Ingenico ISC250 payment terminal
File:CEPAS FlashPay Card.jpg|Front of a FlashPay card
File:FlashPay (back).jpg|Back of a FlashPay card
File:NETSWave.jpg|NETS Contactless logo
File:NETSQR.png|NETS QR logo
See also
References
{{Reflist}}
{{Banking in Singapore}}
{{Credit cards}}
{{Interbank networks}}
Category:1986 establishments in Singapore
Category:Financial services companies established in 1985
Category:Financial services companies of Singapore