NYC311
{{Short description|New York City government information and services call center}}
{{Use mdy dates|date=May 2025}}
{{Infobox organization
| name = NYC311
| logo = NYC 311 logo.png
| logo_size = 200px
| logo_alt = NYC311 logo featuring "DIAL 311" in bold black text on a yellow square
| type = Government service
| founded = {{start date and age|2003|03}}
| founder = Michael Bloomberg (Mayor)
| headquarters = New York City, New York, U.S.
| services = Non-emergency government information and services
| parent_organization = New York City Department of Information Technology and Telecommunications
| website = {{URL|https://www.nyc.gov/311}}
}}
NYC311 is a comprehensive government information and services call center launched in 2003 by then-New York City Mayor Michael Bloomberg.{{Cite web |date=March 11, 2013 |title=Mayor Bloomberg Commemorates Ten Years Of Nyc311, The Nation's Largest And Most Comprehensive 311 Service |url=https://www.nyc.gov/office-of-the-mayor/news/089-13/mayor-bloomberg-commemorates-ten-years-nyc311-nation-s-largest-most-comprehensive-311?utm_source=chatgpt.com |access-date=May 11, 2025 |website=NYC.gov}} It consolidates all city government and service lines into one number, allowing residents to reach any city government office or service with two phone numbers: 311 for non-emergencies and 911 for emergencies.
Overview
Before 2003, phone numbers for New York City's government offices and service agencies were listed in the city phone book, accounting for more than 4,000 entries across 11 pages. Calls were fielded by more than 40 city agency call centers and hotlines.{{Cite web |last=Accenture |date=2013 |title=Transforming Customer Services to Support High Performance in New York City Government |url=https://www.contentree.com/caseStudy/transforming-customer-services-to-support-high-performance-in-new-york-city-government_91269 |access-date=May 11, 2025 |website=Contentree.com}}
Through 2023, NYC311 received more than 525 million inquiries from New York residents: 68% by phone, 28% through the NYC311 website, 3% through the NYC311 mobile app, and 1% through other available channels.{{Cite web |date=March 9, 2023 |title=State of NYC311:20th Anniversary Report, March 2003 – March 2023 |url=https://www.nyc.gov/assets/oti/downloads/pdf/reports/311-Report-2023.pdf |access-date=May 11, 2025 |website=NYC.gov}}
Branding and logo
The NYC311 logo, designed in 2002 by Rafael Esquer of RadicalMedia, features a bold black “DIAL 311” on a yellow square.{{Cite web |date=2025-05-11 |title=Brand Development |url=https://www.alfalfastudio.com/branddevelopment |access-date=2025-05-11 |website=Alfalfa Studio}}{{Cite web |date=2025-05-11 |title=City of New York |url=https://www.radicalmedia.com/work/city-of-new-york |access-date=2025-05-11 |website=RadicalMedia}} Esquer aimed for a design that was “simple, immediate, and visually memorable,” suitable for New York’s multilingual population.{{Cite journal |last=Iezzi |first=Teressa |date=November 2003 |title=Dial-a-Complaint Campaign |journal=Creativity |pages=65}} The logo appears on taxi tops, bus shelters, and public service announcements. The logo received the Gold Award in the 2004 **Graphis Logo Design 6** competition and contributed to RadicalMedia’s 2004 National Design Award for Communication Design from the Cooper Hewitt, Smithsonian Design Museum.{{Cite book |last=Pedersen |first=B. Martin |title=Graphis: Logo Design 6 |publisher=Graphis, Inc. |year=2004 |isbn=978-1-931241-19-9 |location=New York}}{{Cite web |date=2005 |title=Logo Design 6: DIAL 311 |url=https://graphis.com/entry/2a563698-4b2c-11e2-a2c9-f23c91dffdec |access-date=2025-05-11 |website=Graphis}}
References
{{Reflist}}
External links
- {{Official website|https://www.nyc.gov/311}}
- {{Authority control}}
Category:Government agencies established in 2003