Nando's#Europe

{{Short description|South African flame-grilled chicken chain}}

{{for|the 17th century London coffee house|Nando's Coffee House}}

{{Use dmy dates|date=July 2023}}

{{Use South African English|date=July 2012}}

{{Infobox company

| name = Nando's Ltd

| logo = Nandos logo.svg

| image = Nando's_outlet_at_the_3Arts_Village_shopping_center_in_Plumstead,_Cape_Town.jpg

| image_caption = A Nando's restaurant and drive-thru at the 3Arts Village shopping center in Plumstead, Cape Town

| type = Private

| founder = Fernando Duarte and Robert Brozin

| key_people = Enthoven family (owners)

| industry = Fast casual dining
Chain restaurant

| genre = Flame-grilled chicken

| products = chicken and other cuisine

| foundation = {{Start date and age|1987|df=y}}, Johannesburg, Gauteng, South Africa

| hq_location_city = Johannesburg

| hq_location_country = South Africa

| num_locations = 1,200+ (2020)

| area_served = Global (30 countries)

| homepage = {{official website|https://www.nandos.com

|nandos.com}}

}}

Nando's ({{IPAc-en|ˈ|n|æ|n|d|oʊ|z}}; {{IPA|af|ˈnandœs|lang}}) is a South African multinational fast casual restaurant chain that specialises in Portuguese flame-grilled, peri-peri style chicken.{{efn|On its website, Nando's styles "peri-peri" as "PERi-PERi".}}

Founded in Johannesburg in 1987, Nando's operates over 1,200 outlets{{Cite web|title=Nando's - The world's most popular chicken restaurant {{!}} Restaurants|url=https://fooddigital.com/restaurants/nandos-worlds-most-popular-chicken-restaurant|access-date=12 May 2022|website=Food Digital|date=17 May 2020|language=en|archive-date=29 June 2022|archive-url=https://web.archive.org/web/20220629095712/https://fooddigital.com/restaurants/nandos-worlds-most-popular-chicken-restaurant|url-status=live}} in 30 countries. Their logo depicts the Rooster of Barcelos, one of Portugal's most common symbols.{{Cite web|date=5 September 2016|title=Is Nando's Portuguese?|url=https://www.portugalist.com/is-nandos-portuguese/|access-date=9 June 2021|website=Portugalist|language=en-US}} The company was wholly owned by Dick Enthoven until his death in 2022, and is now owned by his family.

{{TOC limit|3}}

History

File:Flame-grilled PERi-PERi chicken.jpg

The restaurant was founded in 1987 in Rosettenville, Johannesburg by Portuguese-born Fernando Duarte and South African-born Robert Brozin.{{Cite web |title=The History of Nando's {{!}} Rate YOUR Nando's - The Nando's Review Website |url=https://www.rateyournandos.com/nandos-history |access-date=2024-09-26 |website=www.rateyournandos.com}} Upon visiting a Portuguese Mozambican{{Cite book|last=Fick|first=David S.|url=https://books.google.com/books?id=EL0366oH3ckC&q=chickenland+portuguese+food&pg=PA110|title=Entrepreneurship in Africa: A Study of Successes|date=2002|publisher=Greenwood Publishing Group|isbn=978-1-56720-536-7|language=en}} takeaway named Chickenland and trying the chicken with peri peri, they bought the restaurant for about 80,000 rand (equivalent to about £25,000 at the time). They renamed the restaurant Nando's after Fernando's firstborn son.

By 1989, the restaurant had three outlets in Johannesburg and one in Portugal.{{cite web |url=http://www.nandos.com/nandos-worldwide |title=Nando's Worldwide |publisher=Nando's |access-date=20 December 2012 |archive-url=https://web.archive.org/web/20130413235142/http://www.nandos.com/nandos-worldwide |archive-date=13 April 2013 }}{{cite news|last=Brown|first=Mick|title=Nando's nation: the chicken that conquered Britain|url=https://www.telegraph.co.uk/foodanddrink/restaurants/9902231/Nandos-nation-the-chicken-that-conquered-Britain.html |archive-url=https://ghostarchive.org/archive/20220112/https://www.telegraph.co.uk/foodanddrink/restaurants/9902231/Nandos-nation-the-chicken-that-conquered-Britain.html |archive-date=12 January 2022 |url-access=subscription |url-status=live|access-date=11 July 2014|work=The Daily Telegraph|location=London|date=11 March 2013}}{{cbignore}} Capricorn Ventures International acquired the chain in 1992.{{Cite web|url=https://www.bustle.com/p/who-founded-nandos-channel-5s-new-doc-is-lifting-the-lid-on-the-peri-peri-kingdom-9676079|title=There's Nothing Cheeky About These Nando's Facts, Including Its HUGE Fan Base Overseas|last=McCreesh|website=Bustle|date=5 July 2018 |language=en|access-date=3 May 2019|archive-date=3 May 2019|archive-url=https://web.archive.org/web/20190503113950/https://www.bustle.com/p/who-founded-nandos-channel-5s-new-doc-is-lifting-the-lid-on-the-peri-peri-kingdom-9676079|url-status=live}} In that year, the first branch opened up in Ealing Common where once stood a branch of Midland Bank.

In 2010, Advertising Age magazine named Nando's one of the world's top 30 hottest marketing brands alongside Tata Nano, MTN and Natura.{{cite web|title=Marketing|url=http://adage.com/globalnews/article?article_id=144404|publisher=Nando's|access-date=16 September 2010|archive-date=19 June 2010|archive-url=https://web.archive.org/web/20100619061253/http://adage.com/globalnews/article?article_id=144404|url-status=live}} During the same year, the success of Nando's in the U.K. led The Guardian to write that Nando's was a modern restaurant brand that had "changed the face of British fast food."{{Cite news|last=Sawyer|first=Miranda|date=15 May 2010|title=How Nando's conquered Britain|language=en-GB|work=The Observer|url=https://www.theguardian.com/lifeandstyle/2010/may/16/nandos-fast-food-chipmunk-tinchy|access-date=30 May 2020|issn=0029-7712|archive-date=14 July 2014|archive-url=https://web.archive.org/web/20140714110531/http://www.theguardian.com/lifeandstyle/2010/may/16/nandos-fast-food-chipmunk-tinchy|url-status=live}} Nando's 1,000th store worldwide opened in 2012.{{Cite web|url=https://www.rateyournandos.com/nandos-history|title=The History of Nando's {{!}} Rate YOUR Nando's - The Nando's Review Website|website=www.rateyournandos.com|access-date=20 March 2020|archive-date=20 March 2020|archive-url=https://web.archive.org/web/20200320031343/https://www.rateyournandos.com/nandos-history|url-status=live}}

As of July 2014, the Nando's restaurant group was owned by South African businessman Dick Enthoven and his family, through the Luxembourg-domiciled company Yellowwoods.{{Cite web|title=Nando's reclusive owner has placed a R2.4 billion 'bet' on its international future as it pours money into expansion|url=https://www.businessinsider.co.za/dick-enthoven-debt-for-equity-swap-in-nandos-2019-11|access-date=17 August 2021|website=BusinessInsider|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817194215/https://www.businessinsider.co.za/dick-enthoven-debt-for-equity-swap-in-nandos-2019-11|url-status=live}} Enthoven's son Robby Enthoven, who took over running the restaurants in 1993, was responsible for expanding the Nando's chain in the United Kingdom.

In 2018, American-based recruitment website Indeed named Nando's as the UK's sixth best private sector employer{{Cite news|url=https://www.cnbc.com/2018/10/22/apple-named-best-private-sector-employer-in-the-uk.html|title=Apple named best private sector employer in the UK|last=Taylor|first=Chloe|date=22 October 2018|work=CNBC|access-date=25 October 2018|archive-date=9 November 2020|archive-url=https://web.archive.org/web/20201109012738/https://www.cnbc.com/2018/10/22/apple-named-best-private-sector-employer-in-the-uk.html|url-status=live}} based on millions of employee ratings and reviews.{{Cite news|url=http://blog.indeed.co.uk/2018/10/22/top-rated-workplaces-private-sector/|title=Top-Rated Workplaces: Best in the Private Sector – Indeed Blog|date=22 October 2018|work=Indeed Blog|access-date=25 October 2018|language=en-GB|archive-date=27 September 2020|archive-url=https://web.archive.org/web/20200927121752/http://blog.indeed.co.uk/2018/10/22/top-rated-workplaces-private-sector/|url-status=live}}

Worldwide locations

Nando's has locations in many countries.

= South Africa =

{{See also|List of restaurants in South Africa}}

File:Nandos-Canal-Walk.jpg Shopping Mall, Cape Town, South Africa (2006)]]

Fernando Duarte and his friend Robert Brozin, the founders of the first Nando's, bought a restaurant previously called "Chickenland" and renamed it Nando's. They opened it in 1987.{{cite web|title=Nando's Story|url=http://www.nandos.com/our-story|publisher=Nando's|access-date=12 July 2014|archive-url=https://web.archive.org/web/20140716014255/http://www.nandos.com/our-story|archive-date=16 July 2014}}{{Cite web|url=https://www.theguardian.com/lifeandstyle/2010/may/16/nandos-fast-food-chipmunk-tinchy|title=How Nando's conquered Britain|last=Sawyer|first=Miranda|date=15 May 2010|website=The Guardian|access-date=23 February 2018|archive-date=14 July 2014|archive-url=https://web.archive.org/web/20140714110531/http://www.theguardian.com/lifeandstyle/2010/may/16/nandos-fast-food-chipmunk-tinchy|url-status=live}} By 2018, there were 340 Nando's restaurants throughout its home market of South Africa.{{cite news|title=Johannesburgers and fries|url=https://businesstech.co.za/news/business/261249/these-are-the-biggest-fast-food-franchises-in-south-africa/amp/|work=Business Tech|date=2018|access-date=6 May 2020|archive-date=30 October 2020|archive-url=https://web.archive.org/web/20201030191232/https://businesstech.co.za/news/business/261249/these-are-the-biggest-fast-food-franchises-in-south-africa/amp/|url-status=live}}

= Other African countries =

Nando's has been operating in Botswana since 1993.{{Cite web|last=Co|first=Maverick Maven|date=14 September 2016|title=Nando's 'peri-patriotic' to African Mall and Botswana|url=https://botswanaunplugged.com/5704/nandos-peri-patriotic-african-mall-botswana/|access-date=18 August 2021|website=Botswana Unplugged|language=en-GB|archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818133131/https://botswanaunplugged.com/5704/nandos-peri-patriotic-african-mall-botswana/|url-status=live}} There are 19 restaurants in Botswana; 10 in Gaborone, 2 in Francistown and Palapye, and 1 each in Jwaneng, Maun, Mahalapye, Kasane and Letlhakane.

There are 4 outlets in Eswatini; in Mbabane, Matsapha, Ezulwini and Manzini (2022).{{cite web|url=http://www.rateyournandos.com/international/swaziland|title=The Nando's Review Website|work=rateyournandos.com|access-date=12 August 2016|archive-date=22 August 2016|archive-url=https://web.archive.org/web/20160822230640/http://www.rateyournandos.com/international/swaziland|url-status=live}}

There are 5 Nando's restaurant outlets in Mauritius- in Curepipe, Grand-Baie, Moka, Riche Terre and Vacoas-Phoenix.{{Cite web|title=Nando's Bagatelle|url=https://www.nandos.mu/eat/restaurant/bagatelle|access-date=17 August 2021|website=www.nandos.mu|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817195032/https://www.nandos.mu/eat/restaurant/bagatelle|url-status=live}}{{Cite web|title=Nando's Phoenix|url=https://www.nandos.mu/eat/restaurant/phoenix|access-date=17 August 2021|website=www.nandos.mu|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817195029/https://www.nandos.mu/eat/restaurant/phoenix|url-status=live}}{{Cite web|title=Nando's SoFlo|url=https://www.nandos.mu/eat/restaurant/soflo|access-date=17 August 2021|website=www.nandos.mu|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817195029/https://www.nandos.mu/eat/restaurant/soflo|url-status=live}}{{Cite web|title=Nando's Grand Baie|url=https://www.nandos.mu/eat/restaurant/grand-baie|access-date=17 August 2021|website=www.nandos.mu|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817195031/https://www.nandos.mu/eat/restaurant/grand-baie|url-status=live}}

Nando's began operating in Zambia in 2002. {{As of|2021|August}}, Nando's has 9 restaurants in Zambia; 7 in Lusaka and 1 each in Ndola and Kitwe.{{Cite web|title=Nando's Zambia -|url=https://www.nandos.co.zm/eat/restaurants-all|access-date=18 August 2021|website=www.nandos.co.zm|archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818133132/https://www.nandos.co.zm/eat/restaurants-all|url-status=live}}

Nando's has been operating in Zimbabwe since 1995.{{Cite web |date= 18 August 2021 |title= Nando's {{!}} Simbisa Brands |url= https://www.simbisabrands.com/our-brands/nandos/ |access-date= 12 May 2022 |archive-date= 3 July 2024 |archive-url= https://web.archive.org/web/20240703200238/https://www.simbisabrands.com/our-brands/nandos/ |url-status= live }}{{Cite web |last= Phiri |first= Brenda |title= Nando's celebrates 20 years in Zim |date= June 2015 |url= https://www.herald.co.zw/nandos-celebrates-20-years-in-zim/ |access-date= 12 May 2022 |publisher= The Herald (Zimbabwe) |language= en-GB |archive-date= 27 June 2022 |archive-url= https://web.archive.org/web/20220627055903/https://www.herald.co.zw/nandos-celebrates-20-years-in-zim/ |url-status= live }} {{As of|2021|August}}, Nando's has 14 restaurants in Zimbabwe; 9 in Harare and 1 each in Bulawayo, Mutare, Gweru, Kwekwe and Victoria Falls.

= Arabian countries =

{{As of|2021|August}}, Nando's has 5 restaurants in Bahrain; 2 in Manama and 1 each in Amwaj Islands, Isa Town and Saar.{{Cite web|title=Nando's Bahrain -|url=https://www.nandos.com.bh/eat/restaurants-all|access-date=17 August 2021|website=www.nandos.com.bh|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817192147/https://www.nandos.com.bh/eat/restaurants-all|url-status=live}}

In Qatar, Nando's has been established since 2001, with the first restaurant located on Salwa Road.{{Cite web|title=Nando's flagship 'Casa' is back with a fresh new look in City Centre Mall|url=https://thepeninsulaqatar.com/article/15/07/2021/Nando%E2%80%99s-flagship-Casa-is-back-with-a-fresh-new-look-in-City-Centre-Mall|access-date=17 August 2021|website=thepeninsulaqatar.com|date=15 July 2021 |archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817184253/https://thepeninsulaqatar.com/article/15/07/2021/Nando%E2%80%99s-flagship-Casa-is-back-with-a-fresh-new-look-in-City-Centre-Mall|url-status=live}} {{As of|2022|October}}, Nando's has 8 branches in Qatar, 7 of which are located in Doha while 1 is in Al Wakrah.{{Cite web|title=Nando's Qatar -|url=https://www.nandos.qa/eat/restaurants-all|access-date=17 August 2021|website=www.nandos.qa|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817184254/https://www.nandos.qa/eat/restaurants-all|url-status=live}}

In Saudi Arabia, Nando's opened its first restaurant within the country on 12 December 2016 in Riyadh, and opened its first branch in Jeddah on 8 December 2018. {{As of|2021|August}}, Nando's has 9 branches in Saudi Arabia; 3 in Riyadh, 3 in Jeddah; and 1 each in Dhahran, Dammam and Khobar.{{Cite web|date=20 January 2016|title=All Restaurants|url=https://www.nandos.sa/en/eat/restaurants/all|access-date=17 August 2021|website=Nando's|language=en}}

Nando's opened its first restaurant within the United Arab Emirates in Dubai (along Sheikh Zayed Road) in 2002 and opened its first branch in Abu Dhabi in 2014.{{Cite web|title=Nando's UAE {{!}} Company Profiles|url=https://www.emeoutlookmag.com/company-profiles/101-nandos-uae|access-date=18 August 2021|website=EME Outlook Magazine|date=16 May 2016 |language=en|archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818133131/https://www.emeoutlookmag.com/company-profiles/101-nandos-uae|url-status=live}}{{Cite web|last=Staff|first=AMEinfo|date=26 June 2014|title=Nando's goes from strength to strength in the Middle East - Middle East & Gulf News {{!}} AME Info|url=https://www.ameinfo.com/business/nandos-goes-strength-strength-middle-east/|access-date=18 August 2021|website=AMEinfo|language=en-US|archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818133131/https://www.ameinfo.com/business/nandos-goes-strength-strength-middle-east/|url-status=live}} {{As of|2021|August}}, Nando's has 19 branches in the UAE; 13 in Dubai, 3 in Abu Dhabi and 1 each in Sharjah, Al Ain and Ras Al Khaimah.{{Cite web|title=Nando's UAE -|url=https://www.nandos.ae/eat/restaurants-all|access-date=17 August 2021|website=www.nandos.ae|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817182817/https://www.nandos.ae/eat/restaurants-all|url-status=live}}

= Asian countries=

Nando's has been established in India since 2010.{{Cite web|last=Chengappa|first=Sangeetha|title=Nando's to launch 10 new restaurants|url=https://www.thehindubusinessline.com/news/variety/nandos-to-launch-10-new-restaurants/article7547056.ece|access-date=18 August 2021|website=@businessline|date=16 August 2015|language=en|archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818145909/https://www.thehindubusinessline.com/news/variety/nandos-to-launch-10-new-restaurants/article7547056.ece|url-status=live}} {{As of|2021|August}}, Nando's has 12 restaurants in India; 4 in New Delhi, 3 in Bangalore, 2 in Gurgaon, and 1 each in Noida, Chandigarh, Mumbai, Navi Mumbai and Dwarka (Delhi).{{Cite web|title=Nando's India -|url=https://www.nandosindia.com/eat/restaurants-all|access-date=18 August 2021|website=www.nandosindia.com|archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818145918/https://www.nandosindia.com/eat/restaurants-all|url-status=live}}

File:Nando's Malasia.jpg, Malaysia (2010)]]

Nando's has been established in Malaysia since 1998.{{Cite web|date=23 August 2009|title=Nando's -- South African brand keeps it HOT|url=http://www.theedgemarkets.com/article/nandos-south-african-brand-keeps-it-hot|access-date=17 August 2021|website=The Edge Markets|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817185133/https://www.theedgemarkets.com/article/nandos-south-african-brand-keeps-it-hot|url-status=live}} The chain is very popular in the country and Malaysia is Nando's third largest market after the United Kingdom and Australia. Nando's is well known for its effective advertising that celebrates or satirises contemporary local issues.{{cite web |url= https://says.com/my/lifestyle/nando-s-malaysia-marketing |title= Why Is Nando's Always So Witty? |website= says.com |date= 18 October 2013 |access-date= 22 November 2022 |archive-date= 22 November 2022 |archive-url= https://web.archive.org/web/20221122112112/https://says.com/my/lifestyle/nando-s-malaysia-marketing |url-status= live }}

{{As of|2021|August}}, Nando's has 73 restaurants operating throughout Malaysia (with the exception of Perlis and Labuan); 27 in Selangor, 19 in Kuala Lumpur, 2 in Putrajaya, 5 in Penang, 4 in Johor, 3 in Malacca, 3 in Perak, 3 in Sarawak, 2 in Negeri Sembilan and Sabah and 1 each in Kedah, Kelantan, Pahang, Terengganu.{{Cite web |title= Our restaurants |url= https://nandos.com.my/restaurants/ |access-date= 17 August 2021 |website= Nando's Malaysia |language= en-US |archive-date= 17 August 2021 |archive-url= https://web.archive.org/web/20210817185111/https://nandos.com.my/restaurants/ |url-status= live }}{{cite web |url= https://www.bfm.my/bg-mac-chung-lynn-ceo-nandos-malaysia-singapore-nandos-ceo-get-frank-on-lessons-learnt |title= Nando's CEO gets frank on lessons learnt |website= bfm.my |date= 25 February 2019 |access-date= 16 June 2019 |archive-date= 22 March 2019 |archive-url= https://web.archive.org/web/20190322062048/https://www.bfm.my/bg-mac-chung-lynn-ceo-nandos-malaysia-singapore-nandos-ceo-get-frank-on-lessons-learnt |url-status= live }}

Nando's has been established in Pakistan since 2001.{{Cite web |title= Nando's Pakistan - Restaurants - LinkedIn |url= https://pk.linkedin.com/company/nando%27s-pakistan |website= LinkedIn |access-date= 17 August 2021 |archive-date= 16 December 2023 |archive-url= https://web.archive.org/web/20231216101902/https://pk.linkedin.com/company/nando%27s-pakistan |url-status= live }} {{As of|2021|August}}, Nando's has 12 restaurants throughout Pakistan; 5 in Karachi, 4 in Lahore and 1 each in Islamabad, Faisalabad and Rawalpindi.{{Cite web|title=Nando's Pakistan -|url=https://www.nandos.pk/eat/restaurants-all|access-date=17 August 2021|website=www.nandos.pk|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817184253/https://www.nandos.pk/eat/restaurants-all|url-status=live}}

In Singapore, Nando's opened its first restaurant on 9 May 2010;{{Cite web|title=Nando's (South Africa) Expands in Singapore & Malaysia Before SE Asia - 17 May 2010|url=https://www.worldfranchiseassociates.com/franchise-news-article.php?nid=419|access-date=18 August 2021|website=www.worldfranchiseassociates.com|archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818133132/https://www.worldfranchiseassociates.com/franchise-news-article.php?nid=419|url-status=live}} and {{as of|2021|August|lc=yes}} there are 6 outlets throughout the city of Singapore.{{cite web|title=Restaurants {{!}} Nando's Singapore|url=https://www.nandos.com.sg/restaurants/|access-date=18 August 2021|publisher=Nandos.com.sg|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817191819/https://www.nandos.com.sg/restaurants/|url-status=live}}

=Australia=

Nando's has been in continuous operation within Australia since 1990, when the first restaurant opened in Tuart Hill in Western Australia. {{As of|2021|August}}, there were 155 restaurants in Australia; 63 in Victoria, 36 in Western Australia, 30 in Queensland, 16 in New South Wales, four in South Australia, two in the Northern Territory, three in Tasmania and two in the Australian Capital Territory.{{Cite web|title=Restaurants|url=https://www.nandos.com.au/restaurants|access-date=18 August 2021|website=Nando's Australia {{!}} PERi-PERi Chicken|archive-date=6 August 2021|archive-url=https://web.archive.org/web/20210806002747/https://www.nandos.com.au/restaurants|url-status=live}} Per city, there are 59 in Melbourne, 34 in Perth, 20 in Brisbane, 15 in Sydney, four each in Adelaide and the Gold Coast, three in Ipswich, two each in Hobart,one in launceston Canberra and Darwin and one each in Ballarat, Bunbury, Geelong, Kalgoorlie, Newcastle, Rockhampton, Shepparton, the Sunshine Coast, Townsville and Traralgon.

There have been various public battles between the parent company and its Australian franchisees.{{Cite web|date=26 July 2019|title='We spent over $900,000 and came out with nothing'|url=https://www.news.com.au/finance/business/retail/we-spent-900000-and-came-out-with-nothing-nandos-franchisees-losing-homes-and-life-savings/news-story/d229fb164147bb92262d725bcf9b639e|access-date=18 August 2021|website=NewsComAu|language=en|archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818153925/https://www.news.com.au/finance/business/retail/we-spent-900000-and-came-out-with-nothing-nandos-franchisees-losing-homes-and-life-savings/news-story/d229fb164147bb92262d725bcf9b639e|url-status=live}}{{Cite web|last=Mannix|first=Liam|date=27 July 2016|title=Nando's cops basting as franchisees rebel against head office|url=https://www.smh.com.au/business/nandos-cops-basting-as-franchisees-rebel-against-head-office-20160727-gqf1c0.html|access-date=18 August 2021|website=The Sydney Morning Herald|language=en|archive-date=3 July 2024|archive-url=https://web.archive.org/web/20240703200239/https://www.smh.com.au/business/nandos-cops-basting-as-franchisees-rebel-against-head-office-20160727-gqf1c0.html|url-status=live}}{{Cite web|date=29 July 2019|title=Nando's Australia slams franchisee exploitation reports|url=https://www.franchisebusiness.com.au/nandos-australia-exploitation-reports/|access-date=18 August 2021|website=Inside Franchise Business|language=en-US|archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818154208/https://www.franchisebusiness.com.au/nandos-australia-exploitation-reports/|url-status=live}}

=Canada=

File:NandosMarkham.jpg

Nando's has operated since 1994 in Canada. {{As of|2021|August}}, there are 32 branches in Canada, with 4 in Alberta, 17 in British Columbia, and 11 in Ontario.{{cite news|last1=Erasmus|first1=Janine|title=Nando's blazes into US|url=http://www.mediaclubsouthafrica.com/index.php?option=com_content&view=article&id=569:nandos-us-170708&catid=45:economy_news&Itemid=114|access-date=11 July 2014|agency=Media Club South Africa|date=17 July 2008|archive-date=29 January 2009|archive-url=https://web.archive.org/web/20090129154318/http://mediaclubsouthafrica.com/index.php?option=com_content&view=article&id=569:nandos-us-170708&catid=45:economy_news&Itemid=114|url-status=dead}}{{Cite web|title=Restaurants|url=https://www.nandos.ca/find|access-date=17 August 2021|website=Nando's Canada|language=en|archive-date=17 August 2021|archive-url=https://web.archive.org/web/20210817191856/https://www.nandos.ca/find|url-status=live}}

= Ireland =

Nando's was first established in Ireland in 2008. The company opened its flagship restaurant on St Andrew Street in the city centre of Dublin in November 2011, employing sixty staff members to manage a {{convert|3,800|sqft|m2}} space spread over two floors.{{cite news|title=Nando's to create 65 jobs in Dublin|url=http://www.rte.ie/news/2011/0810/304789-nandos/|access-date=18 August 2014|work=RTÉ News|date=10 August 2011|archive-date=2 April 2015|archive-url=https://web.archive.org/web/20150402174318/http://www.rte.ie/news/2011/0810/304789-nandos/|url-status=live}}{{cite web|author1=Hugh O'Connell|title=Chicken-tastic: Nandos announces 60 new jobs in Dublin|url=http://businessetc.thejournal.ie/chicken-tastic-nandos-announces-60-new-jobs-in-dublin-268625-Nov2011/|website=Business ETC|publisher=TheJournal.ie|access-date=18 August 2014|date=1 November 2011|archive-date=2 April 2015|archive-url=https://web.archive.org/web/20150402111545/http://businessetc.thejournal.ie/chicken-tastic-nandos-announces-60-new-jobs-in-dublin-268625-Nov2011/|url-status=live}} {{As of|2021|August}}, they have expanded to a total of 13 outlets in Ireland, with 9 in Dublin, 2 in Cork, 1 in Newbridge and 1 in Limerick.{{Cite web|title=Nando's Ireland|url=https://www.nandos.ie/restaurants/all|access-date=17 August 2021|website=www.nandos.ie|archive-date=3 July 2024|archive-url=https://web.archive.org/web/20240703200238/https://www.nandos.ie/restaurants/all|url-status=live}}

=New Zealand=

File:Nando's, Palmerston North, New Zealand.JPG, New Zealand.]]

Nando's opened their first outlet in New Zealand, at Glenfield in 2000. {{As of|2021|August}}, there are 20 Nando's outlets throughout New Zealand, located in the regions of Auckland, Bay of Plenty, Christchurch, Hamilton, Wellington, and Dunedin.{{Cite web|title=Restaurants|url=https://www.nandos.co.nz/restaurants|access-date=22 April 2023|website=Nando's New Zealand|archive-date=25 January 2023|archive-url=https://web.archive.org/web/20230125004044/https://www.nandos.co.nz/restaurants|url-status=live}}

= United Kingdom =

File:White Rose Centre Nandos.jpg in Leeds, West Yorkshire]]

Nando's opened its first restaurants within the United Kingdom, in 1992, in the west London suburbs of Ealing and Earls Court, initially focusing on takeaway food. The UK arm, owned by the Enthoven family via a private equity company, struggled until chairman Dick Enthoven put his son Robert in control. The focus then moved from takeaways to a mixed service (counter ordering and table service) model.

This decision was taken after Nando's partnered with Harrison, a branding and design agency. They also advised Nando's to design each restaurant individually so no two restaurants were the same, a brand characteristic of the chain. Nando's expanded in the UK in 1993. In 2013 the company employed around 8,000 staff in the UK and as of 2013 had over 280 branches, with about sixty serving food conforming with Islamic dietary laws.

In 2010, Nando's UK won the Sunday Times{{'}}s best place to work award in the big company category.{{cite news|last1=Sawyer|first1=Miranda|title=How Nando's conquered Britain|url=https://www.theguardian.com/lifeandstyle/2010/may/16/nandos-fast-food-chipmunk-tinchy|access-date=11 July 2014|work=The Observer|location=London|date=16 May 2010|archive-date=14 July 2014|archive-url=https://web.archive.org/web/20140714110531/http://www.theguardian.com/lifeandstyle/2010/may/16/nandos-fast-food-chipmunk-tinchy|url-status=live}} Its sauces and marinades were also retailed in UK supermarkets.

Nando's claims to have the largest collection of South African art in the UK, with over 5,000 works displayed in restaurants; original artworks are commissioned by the company.{{cite web |url=http://www.nandos.co.uk/africanart |title=African Art |publisher=Nando's |access-date=20 December 2012 |archive-url=https://web.archive.org/web/20121218042638/http://nandos.co.uk/africanart |archive-date=18 December 2012}}

In March 2020, all of Nando's UK restaurants closed temporarily due to nationwide lockdown rules introduced by the government to limit the spread of COVID-19. In late April 2020, Nando's reopened select locations for delivery and collection services, with many more locations opening throughout May.{{cite web|url=https://www.nandos.co.uk/ordering-online|title=Reopening for Online Ordering|publisher=Nando's|date=27 May 2020|access-date=30 May 2020|archive-date=7 June 2020|archive-url=https://web.archive.org/web/20200607074628/https://www.nandos.co.uk/ordering-online|url-status=live}}{{cite web|url=https://www.theguardian.com/business/2020/apr/28/nandos-joins-burger-king-in-reopening-some-branches-for-deliveries|title=Nando's joins Burger King in reopening some branches for deliveries|work=The Guardian|first=Rebecca|last=Smithers|date=28 April 2020|access-date=30 May 2020|archive-date=3 July 2024|archive-url=https://web.archive.org/web/20240703200238/https://www.theguardian.com/business/2020/apr/28/nandos-joins-burger-king-in-reopening-some-branches-for-deliveries|url-status=live}} In early July 2020, the restaurant chain started reopening a few of its outlets for eat-in service.{{Cite web|last=Lewis|first=Anna|date=7 July 2020|title=Nando's Has Announced When It's Reopening Restaurants For Eating In|url=https://www.delish.com/uk/food-news/a33231487/nandos-reopening/|access-date=10 July 2020|website=Delish|language=en-GB|archive-date=10 July 2020|archive-url=https://web.archive.org/web/20200710141931/https://www.delish.com/uk/food-news/a33231487/nandos-reopening/|url-status=live}}

In August 2021, Nando's UK was forced to temporarily close 45 of its 450 restaurants due to a shortage of chicken. A Nando's spokesperson said: "The UK food industry has been experiencing disruption across its supply chain in recent weeks due to staff shortages and Covid isolations, and a number of our restaurants have been impacted."{{Cite web|date=17 August 2021|title=Nando's forced to shut outlets through Covid-related shortages|url=http://www.theguardian.com/business/2021/aug/17/nandos-forced-to-shut-outlets-through-covid-related-shortages|access-date=17 August 2021|website=The Guardian|language=en|archive-date=3 July 2024|archive-url=https://web.archive.org/web/20240703200239/https://www.theguardian.com/business/2021/aug/17/nandos-forced-to-shut-outlets-through-covid-related-shortages|url-status=live}}

The UK is Nando's largest market.{{Cite web|url=http://www.irishnews.com/business/2019/11/28/news/nando-s-cooks-up-1bn-global-sales-as-uk-demand-continues-to-surge-1776933/|title=Nando's serves up £1bn global sales as UK demand continues to surge|date=28 November 2019|website=The Irish News|language=en|access-date=20 March 2020|archive-date=20 March 2020|archive-url=https://web.archive.org/web/20200320031335/http://www.irishnews.com/business/2019/11/28/news/nando-s-cooks-up-1bn-global-sales-as-uk-demand-continues-to-surge-1776933/|url-status=live}}

=United States=

File:Nando's_peri_peri_sauces_on_a_grocery_store_shelf.jpg

Nando's opened its first restaurant location within the United States in Washington, D.C. in 2008.{{Cite web|last=Mafika|title=Nando's blazes into the US {{!}} Brand South Africa|date=17 July 2008|url=https://www.brandsouthafrica.com/investments-immigration/economynews/nandos-blazes-into-the-us|access-date=18 August 2021|language=en-US|archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818161941/https://www.brandsouthafrica.com/investments-immigration/economynews/nandos-blazes-into-the-us|url-status=live}}{{Cite news|last=Bhattarai|first=Abha|date=20 January 2013|title=Nando's Peri Peri to expand beyond Washington area|language=en-US|newspaper=Washington Post|url=https://www.washingtonpost.com/business/capitalbusiness/nandos-peri-peri-to-expand-beyond-washington-area/2013/01/18/66beab8e-5e7c-11e2-9940-6fc488f3fecd_story.html|access-date=18 August 2021|issn=0190-8286}} After opening more outlets within the Washington metropolitan area, it expanded into the Chicago metropolitan area, opening its first outlet on 20 May 2015 within the metro area.{{Cite web|last=Pang|first=Kevin|title=Peri peri chicken chain Nando's to open May 20|url=https://www.chicagotribune.com/dining/chi-peri-peri-chicken-chain-nandos-to-open-3-stores-in-chicago-20141111-story.html|access-date=18 August 2021|website=chicagotribune.com|date=13 May 2015 |archive-date=18 August 2021|archive-url=https://web.archive.org/web/20210818160435/https://www.chicagotribune.com/dining/chi-peri-peri-chicken-chain-nandos-to-open-3-stores-in-chicago-20141111-story.html|url-status=live}} {{As of|2025|May}}, there are 46 restaurant outlets in 5 states and the District of Columbia: 12 in Illinois, 6 in Washington, D.C., 11 in Maryland, 11 in Virginia, 2 in Georgia, and 4 in Texas.{{cite web |title=Locations |url=https://www.nandosperiperi.com/find |access-date=14 October 2023 |publisher=Nando's USA |archive-date=28 September 2023 |archive-url=https://web.archive.org/web/20230928070244/https://www.nandosperiperi.com/find/ |url-status=live}}

Advertising

{{undue|section|date=July 2023}}

= Australian refugee advertisement =

In 2002, Nando's ran an advertising campaign in Australia based around a political controversy regarding the mandatory detention of refugees. The detainees had been waging a hunger strike campaign, even resorting to sewing their lips closed. Nando's adverts proclaimed that the strikers "decided to unsew their lips after hearing the news that with every Nando's quarter chicken combo, Nando's are giving away an extra quarter chicken free."

Melbourne's Sphere Advertising said that the ad was designed to spark controversy, saying that they knew that "there's a section of our audience that's going to be uncomfortable... but we want to evoke a response."{{cite news |url=http://www.theage.com.au/articles/2002/07/28/1027818485483.html |title=Asylum seekers' plight used to peddle chickens |date=29 July 2002 |author=Gotting, Peter |work=The Age |location=Melbourne |access-date=20 December 2012 |archive-date=18 December 2012 |archive-url=https://web.archive.org/web/20121218060949/http://www.theage.com.au/articles/2002/07/28/1027818485483.html |url-status=live }}

= Malema advertisement =

During the South African national elections of 2009, Nando's made an advert lampooning African National Congress Youth League then president Julius Malema by using a puppet that resembled him. Malema's lawyers sued Nando's and the original advert was removed. However, an altered version was released, with the puppet's face pixelated and the voice altered. The puppet used in the advert was later sold at auction for 100,000 rand, which was donated to an educational charity.{{cite web |url=http://www.iol.co.za/index.php?from=rss_South%20Africa&set_id=1&click_id=13&art_id=nw20090507105043840C186257 |title=Julius puppet finds new home |date=7 May 2009 |author=Karyn Maughan |publisher=IOL News |access-date=20 December 2012 }}{{Dead link|date=April 2020 |bot=InternetArchiveBot |fix-attempted=yes }}

= "Last dictators" advertisement =

In 2011, Nando's launched a "Last dictators" advert in South Africa.{{cite web |url=http://www.2oceansvibe.com/2011/11/24/nandos-releases-last-dictator-spoof-commercial-feat-mugabe-gaddafi-and-hussein/ |title=Nando's Releases 'Last Dictator' Commercial, Feat. Mugabe, Gaddafi And Hussein |date=24 November 2011 |author=Rotherham, Seth |work=2OceansVibe |access-date=20 December 2012 |archive-date=27 December 2012 |archive-url=https://web.archive.org/web/20121227115200/http://www.2oceansvibe.com/2011/11/24/nandos-releases-last-dictator-spoof-commercial-feat-mugabe-gaddafi-and-hussein/ |url-status=live }} The 60-second commercial shows a sad Robert Mugabe dining alone at Christmas in a large mansion while he reminisces about "happier times" with former dictators, such as playing water tag with Muammar Gaddafi, singing karaoke with Mao Zedong, making snow angels in the sand with Saddam Hussein, pushing P. W. Botha on a swing set, and riding a Covenanter cruiser tank with Idi Amin in a similar fashion to Leonardo DiCaprio and Kate Winslet embracing each other from the film Titanic, while the music from "Those Were the Days" is played.{{YouTube|id=FyJh1Kyl184|title=Nando's – Last Dictator Standing – 2012}}

Musekiwa Kumbula, holder of the Nando's franchise in Zimbabwe, said his group "strongly feels the advertisement is insensitive and in poor taste." The advert also offended Chipangano, a Zimbabwean youth militia loyal to Mugabe, who then demanded an apology from Nando's, threatened to boycott the South Africa-based chain, and demanded the advert be withdrawn or the restaurant face retribution.{{cite news |url=https://www.independent.co.uk/news/media/advertising/last-dictator-spoof-angers-mugabe-faithful-6269818.html |archive-url=https://ghostarchive.org/archive/20220618/https://www.independent.co.uk/news/media/advertising/last-dictator-spoof-angers-mugabe-faithful-6269818.html |archive-date=18 June 2022 |url-access=subscription |url-status=live |title='Last dictator' spoof angers Mugabe faithful |date=30 November 2011 |author=Shaw, Angus |newspaper=The Independent |location=London |access-date=20 December 2012 }} Nando's South Africa subsequently withdrew the advert citing threats to its staff in Zimbabwe from a youth group.{{cite news |url=https://www.bbc.co.uk/news/world-africa-16002239 |title=Nando's 'Mugabe' ad causes controversy in South Africa |date=2 December 2011 |work=BBC News |access-date=20 December 2012 |archive-date=3 July 2024 |archive-url=https://web.archive.org/web/20240703200244/https://www.bbc.com/news/av/world-africa-16002239 |url-status=live }}

Corporate affairs

{{update|section|date=July 2023}}

Both The Guardian newspaper (UK) and the American non-profit publication ICIJ received documents in July 2014 revealing the details of past and present offshore clients of wealth managers Kleinwort Benson, including the Nando's restaurant group. The Guardian published its belief that, through the use of businesses in Malta, Guernsey and the Netherlands, Enthoven legally reduces the group's UK corporation tax bill by "up to a third." According to the British newspaper, Enthoven's profits eventually accumulate in the Kleinwort Benson-managed "Taro III Trust" that is based in Jersey and contains at least £750 million.{{cite news|author=David Leigh|author2=James Ball|author3=Leila Haddou|title=Nando's using secretive tax haven trust to avoid inheritance tax bills|url=https://www.theguardian.com/business/2014/jul/10/nandos-using-secretive-tax-haven-trust-avoid-inheritance-tax-bills?CMP=EMCNEWEML6619I2|access-date=12 July 2014|work=The Guardian|location=London|date=10 July 2014|archive-date=3 July 2024|archive-url=https://web.archive.org/web/20240703201247/https://www.theguardian.com/business/2014/jul/10/nandos-using-secretive-tax-haven-trust-avoid-inheritance-tax-bills?CMP=EMCNEWEML6619I2|url-status=live}}

While no member of the Enthoven family agreed to speak with The Guardian, a company representative explained that UK tax laws are not applicable to Enthoven, as "he is not resident in the US or the UK." The spokesperson also stated that, in the UK, Nando's paid corporation tax of £12.6 million on a profit of £58.2 million for the year ending February 2013. In its 2023 tax strategy, the company states that "Nando's policy is to maintain its tax affairs responsibly and transparently. Nando's doesn’t enter into transactions simply to secure tax advantages."{{Cite web |date=2018-03-12 |title=NGHL Tax Strategy 2023 |url=https://www.nandos.co.uk/nghl-tax-strategy-2023 |access-date=2024-09-16 |website=Nando's |language=en}}

See also

References

{{Notes}}

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