National Consumer Disputes Redressal Commission

{{Short description|Government agency in India}}

{{Use dmy dates|date=September 2019}}

{{Use Indian English|date=September 2019}}

{{Infobox government agency

| agency_name = National Consumer Disputes Redressal Commission

| nativename = राष्ट्रीय उपभोक्ता विवाद निवारण आयोग

| nativename_a = NCDRC

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| seal = Emblem of India (without motto).svg

| seal_width = 150px

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| formed = 1988

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| jurisdiction = India

| headquarters = New Delhi{{cite web|title=NCDRC - Contact Info|url=http://ncdrc.nic.in/directory.html|publisher=NCDRC|accessdate=4 January 2013|url-status=dead|archiveurl=https://web.archive.org/web/20130128223647/http://ncdrc.nic.in/directory.html|archivedate=28 January 2013}}

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| chief1_name = Justice Amreshwar Pratap Sahi

| chief1_position = President, NCDRC

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| website = {{URL|ncdrc.nic.in}}

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The National Consumer Disputes Redressal Commission (NCDRC) is a quasi-judicial government commission established in India in 1988 under the Consumer Protection Act of 1986.{{cite web |url=https://ncdrc.nic.in |title=About Us |website=National Consumer Disputes Redressal Commission |access-date=2024-07-14}} Headquartered in New Delhi, it serves as the apex national-level forum for consumer dispute resolution in India. The NCDRC is headed by a sitting or retired judge of the Supreme Court of India or a sitting or retired Chief Justice of a High Court.{{cite web |url=https://ncdrc.nic.in/history.html |title=History |website=National Consumer Disputes Redressal Commission |access-date=2024-07-14}}

The commission has jurisdiction to entertain consumer complaints valued at over ₹2 crore (US$250,000) and also possesses appellate and revisional authority over State and District Consumer Disputes Redressal Commissions.{{cite web |url=https://byjus.com/free-ias-prep/national-consumer-disputes-redressal-commission/ |title=National Consumer Disputes Redressal Commission (NCDRC) |website=BYJU'S |access-date=2024-07-14}} It forms part of a three-tier quasi-judicial system established under the Consumer Protection Act to provide speedy and inexpensive redressal of consumer disputes.

As of 2024, the NCDRC is headed by Justice Amreshwar Pratap Sahi, former Chief Justice of Patna and Madras High Courts, and comprises nine other members.{{cite web|title=NCDRC Website Home Page|url=http://ncdrc.nic.in/|publisher=NCDRC|accessdate=18 December 2012|archiveurl=https://web.archive.org/web/20110721172525/http://ncdrc.nic.in/|archivedate=21 July 2011}}

Appeals against NCDRC orders can be filed with the Supreme Court of India within 30 days.

History

The NCDRC was established in 1988 under the provisions of the Consumer Protection Act, 1986.{{cite web |url=https://ncdrc.nic.in/history.html |title=History |website=National Consumer Disputes Redressal Commission |access-date=2024-07-14}} The creation of this quasi-judicial body was a significant milestone in India's consumer protection landscape, aimed at providing speedy and inexpensive redressal of consumer disputes.{{cite web |url=https://byjus.com/free-ias-prep/national-consumer-disputes-redressal-commission/ |title=National Consumer Disputes Redressal Commission (NCDRC) |website=BYJU'S |access-date=2024-07-14}} The first president of the NCDRC was Justice V. Balakrishna Eradi. Since its inception, the NCDRC has played a crucial role in promoting and protecting consumer rights in India.{{Cite news |date=2023-11-23 |title=National Consumer Commission enforces its refund order, monitors timely payments |url=https://timesofindia.indiatimes.com/city/delhi/national-consumer-panel-enforces-refund-order/articleshow/105429320.cms |access-date=2024-07-14 |work=The Times of India |issn=0971-8257}}{{Cite news |last=Das |first=Neelanjit |date=2024-05-04 |title=Want to fight a case in consumer court? Know the process and timeline of filing a case in district, state and national level |url=https://economictimes.indiatimes.com/wealth/save/want-to-fight-a-case-in-consumer-court-know-the-process-and-timeline-of-filing-a-case-in-district-state-and-national-level/articleshow/109803292.cms?from=mdr |access-date=2024-07-14 |work=The Economic Times |issn=0013-0389}} The Commission's establishment was part of a three-tier quasi-judicial machinery set up at the national, state, and district levels to address consumer grievances effectively.{{cite web |url=https://confonet.nic.in |title=CONFONET |website=Computerisation and Computer Networking of Consumer Forums in Country |access-date=2024-07-14}}

Over the years, the NCDRC's jurisdiction and functions have evolved. Initially, it could entertain complaints where the value of goods or services exceeded ₹1 crore. However, with the enactment of the Consumer Protection Act, 2019, this pecuniary jurisdiction was revised to cover complaints valued above ₹10 crore. The NCDRC continues to operate from its headquarters in New Delhi, serving as the apex body in the consumer disputes redressal mechanism of India.

See also

References

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