NewVoiceMedia
{{Infobox company
| name = NewVoiceMedia
| logo = New-voice-media-logo.png
| type = Private company
| industry = Telecommunications
| founded = {{Start date |2000 }}
| founders = Ashley Unitt and Richard Pickering
| defunct = {{End date|2018}}
| fate = Acquired
| successor = Vonage
| hq_location_city = Basingstoke
| hq_location_country = United Kingdom
| area_served = Worldwide
| key_people = {{unbulleted list |Dennis Fois, CEO| Guy Sochovsky, CFO| Ashley Unitt, Co-Founder & Chief Scientist}}
| products = ContactWorld SaaS software system
| services = Cloud-based customer service
| num_employees = 360 {{cite web|url=https://www.forbes.com/companies/newvoicemedia/|title=NewVoiceMedia|work=Forbes|access-date=August 6, 2017}}
| num_employees_year = 2017
| website = {{URL |newvoicemedia.com}}
}}
NewVoiceMedia was a British cloud service company based in Basingstoke, England.{{cite web |url=http://www.growthbusiness.co.uk/news-and-market-deals/fundraising-deals/1644698/newvoicemedia-closes-25-million-second-round.thtml |title=NewVoiceMedia closes £2.5 million second round |last1=Cardy |first1=Todd |date=1 August 2011 |website=growthbusiness.co.uk |publisher=Vitesse Media |access-date=28 August 2015}} The company was acquired in November 2018 by American communications company Vonage.
The company's ContactWorld platform used customer contact technology as a cloud service by connecting customers through existing telephone infrastructures and using the internet to pass along previously collected client information to agents.{{cite web |url=https://www.forbes.com/sites/amitchowdhry/2014/07/10/cloud-based-virtual-call-center-company-newvoicemedia-raises-50m/ |title=Cloud-Based Virtual Call Center Company NewVoiceMedia Raises $50M |last1=Chowdhry |first1=Amit |date=10 July 2014 |website=Forbes |access-date=28 August 2015}}{{cite web |url=http://www.computerweekly.com/feature/RAC-drives-customer-care-to-the-cloud-with-NewVoiceMedia-and-Salesforce |title=RAC drives customer care to the cloud with NewVoiceMedia and Salesforce |last1=Donnelly |first1=Caroline |website=computerweekly.com |publisher=TechTarget |access-date=28 August 2015}}{{cite web |url=https://thenextweb.com/insider/2013/01/29/newvoicemedia-raises-20-million-to-expand-its-cloud-contact-centre-services-in-the-us/ |title=NewVoiceMedia raises $20 million to expand its cloud contact centre services in the US |last1=Knowles |first1=Jamillah |date=29 January 2013 |website=thenextweb.com |publisher=The Next Web, Inc |access-date=28 August 2015}}
The company had clients in 128 countries, with numerous large organisations including: MobileIron, Truphone, Parcelforce, and the Canadian Cancer Society.{{cite web |url=https://venturebeat.com/2013/01/29/newvoicemedia/ |title=Cloud call center biz NewVoiceMedia sings its way to $20M in new funds |last1=Ludwig |first1=Sean |date=29 January 2013 |website=venturebeat.com |publisher=VentureBeat |access-date=28 August 2015}}{{cite web |url=http://www.hampshirechronicle.co.uk/business/12961628.Impressive_international_growth_for_Basing_View_firm/ |title=NewVoiceMedia grows international business by more than 500 per cent |last1=Garfield |first1=Richard |date=20 May 2015 |website=hampshirechronicle.co.uk |publisher=Newsquest Media (Southern) Ltd |access-date=28 August 2015}}{{cite web |url=http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/The-2015-CRM-Service-Elite-NewVoiceMedia-Helps-Cancer-Charity-with-Fundraising-Efforts-102030.aspx |title=The 2015 CRM Service Elite: NewVoiceMedia Helps Cancer Charity with Fundraising Efforts |last1=Smilansky |first1=Oren |website=destinationcrm.com |publisher=Information Today Inc |access-date=28 August 2015}}
History
Ashley Unitt and Richard Pickering founded NewVoiceMedia in 2000.
In May 2010, NewVoiceMedia received £4 million (US$6.3 million) in a Series A round of funding.
Jonathan Gale was appointed CEO in Feb 2011 and led the company through rapid growth and a series of significant fund raising rounds which fuelled product development and international expansion.
The company received £2.5 million (US$4 million) in August 2011. In 2013, it raised more than £35.2 million (US$55 million) via a £12.8 million (US$20 million) round in January and in September, it raised an additional £22.4 million (US$35 million).{{cite web |url=https://techcrunch.com/2014/07/09/newvoicemedia-raises-another-50m-for-its-cloud-based-contact-centers/ |title=NewVoiceMedia Raises Another $50M For Its Cloud-Based Contact Centers |last1=Lunden |first1=Ingrid |date=9 July 2014 |website=techcrunch.com |publisher=AOL Inc |access-date=28 August 2015}}{{cite web |url=https://venturebeat.com/2013/09/19/newvoicemedia-raises-35m-to-bring-call-centers-to-the-cloud/ |title=NewVoiceMedia raises $35M to bring call centers to the cloud |last1=Grant |first1=Rebecca |date=19 September 2013 |website=venturebeat.com |publisher=VentureBeat |access-date=28 August 2015}} By 2014, the company had raised more than £99 million in funding including a £32 million (US$50 million) Series E in July of that year.{{cite web |url=http://fortune.com/2014/07/09/deals-of-the-day-newvoicemedia/ |title=Deals of the day: NewVoiceMedia raises $50 million |author= |date=9 July 2014 |website=fortune.com |publisher=Time Inc |access-date=28 August 2015}}{{cite web |url=http://diginomica.com/2014/07/14/wowcher-customer-service-rings-newvoicemedia-makeover/#.VcI0X_lVikp |title=Wowcher customer service rings up a NewVoiceMedia makeover |last1=Wainewright |first1=Phil |date=14 July 2014 |website=diginomica.com |publisher=Diginomica Ltd |access-date=28 August 2015}}
In March 2015, Business Insider recognised NewVoiceMedia as one of the 13 enterprise cloud startups with the most venture capitalist funding.{{cite web |url=http://www.businessinsider.com/13-cloud-startups-with-the-most-venture-capital-funding-2015-3?op=1 |title=The 13 enterprise startups with the most VC funding |last1=Weinberger |first1=Matt |date=17 March 2015 |website=businessinsider.com |publisher=Business Insider Inc |access-date=28 August 2015}} In 2015, the London Stock Exchange named NewVoiceMedia as one of the 1,000 Companies to Inspire Britain.{{cite web |url=http://www.lseg.com/resources/1000-companies-inspire-britain/2015/company-search/page/24 |title=1000 Companies To Inspire Britain |author= |website=lesg.com |publisher=London Stock Exchange |access-date=28 August 2015}}
NewVoiceMedia announced it had raised an additional £21 million (US$30 million) in funding in January 2016 from several venture capital funds and Salesforce.[https://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/12126093/NewVoiceMedia-to-spend-big-to-go-Stateside-following-30m-fundraise.html NewVoiceMedia to spend big to go Stateside following $30m fundraise], 28 January 2016, Burn-Callander, Rebecca, The Telegraph The company's total funding has reached over $141.3 million since its inception, making it one of the most successful startup enterprises from the UK backed by Silicon Valley investors.[https://techcrunch.com/2016/01/28/more-money-into-the-cloud-as-newvoicemedia-gets-30m-for-its-contact-center-solutions/ More Money Into The Cloud As NewVoiceMedia Gets $30M For Its Contact Center Solutions], 28 January 2016, Lunden, Ingrid, TechCrunch
In January 2018, Dennis Fois was appointed as CEO. NewVoiceMedia was acquired in November 2018 by Vonage Inc for US$350 million.