North East MRT line

File:North East Line planning map.png

The Mass Rapid Transit Corporation (MRTC) first proposed an additional MRT line serving the northeastern areas of Punggol and Jalan Kayu in September 1984.{{Cite news |last=Lim |first=Soon Neo |date=26 September 1984 |title=Study on Future North-East Line |page=1 |work=Business Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/biztimes19840926-1.2.4 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}} In its preliminary studies, the Communications Ministry concluded that existing roads would be inadequate for projected traffic into housing estates set to be built in the 21st century. To minimise the impact on other development, the Ministry developed plans to determine which parcels of land would be needed for the new MRT project.{{Cite news |last=Dhaliwal |first=Rav |date=26 September 1984 |title=Study into MRT North-East Line |page=44 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19840926-1.2.66 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}} In December of that year, a British consultancy team consisting of Sir William Halcrow and Partners, Merz & McLellan and London Transport International was appointed by the MRTC to look into possible routes for the line.{{Cite news |last=Dhaliwal |first=Rav |date=7 December 1984 |title=British Team Selected |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19841207-1.2.7 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}}

In March 1986, the British consultants drew up a tentative route from Outram Park to Punggol. The line would connect to the existing MRT system at Dhoby Ghaut station and pass through Kandang Kerbau and Hougang, paralleling the major Serangoon and Upper Serangoon Roads. A branch line from Hougang to Jalan Kayu was also proposed. The segment of the line in the city would be underground, and the northern portion after Braddell Road would be elevated.{{Cite news |last=Dhaliwal |first=Rav |date=30 March 1986 |title=Serangoon and Hougang May Be Next on MRT Line |page=10 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19860330-1.2.19.18 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}}

The MRTC, which approved the project in October 1986,{{Cite news |last=Dhaliwal |first=Rav |date=6 October 1987 |title=MRTC Okays Extension to Punggol, Jalan Kayu |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19871006-1.2.10 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}} proposed that the line link to Bishan Depot (which would maintain and service its trains).{{Cite news |date=7 April 1987 |title=Land to Be Set Aside for Punggol Extension |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19870407-1.2.3 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}} In February 1991, a proposal was made to extend the line to Pulau Tekong via Pulau Ubin to serve future residential and industrial developments in the long-term plans for these islands.{{Cite news |date=24 February 1991 |title=Long Term Development Plans for Tekong and Ubin Revealed |page=16 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19910224-1.2.73.12.1 |access-date=18 April 2023 |via=NewspaperSG}}{{cbignore}}

Although the government approved the NEL "in principle" in January 1989, Communications Minister Yeo Ning Hong said that the line's construction was dependent on development in the northeast.{{Cite news |date=21 January 1989 |title=North-Easterly MRT Route Will Depend on Demand |page=20 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19890121-1.2.30.20 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}} The Woodlands extension,{{efn|The North-South line, from Yew Tee to Sembawang.{{Cite web |title=Woodlands MRT Line |url=http://eresources.nlb.gov.sg/infopedia/articles/SIP_364_2005-01-28.html |archive-url=https://web.archive.org/web/20180101140912/http://eresources.nlb.gov.sg/infopedia/articles/SIP_364_2005-01-28.html |archive-date=1 January 2018 |access-date=19 September 2017 |website=Infopedia |publisher=National Library Board}}}} which cost S$1.35 billion (US${{ToUSD|1.35|Singapore|year=1990|r=1}} billion), took precedence over the S$4.3 billion (US${{ToUSD|4.3|Singapore|year=1990|r=1}} billion) NEL. According to Yeo's successor, Mah Bow Tan, there were firmer plans for development around the Woodlands extension,{{Cite news |date=16 January 1992 |title=MRT Link to N-E When Enough People Live There |page=26 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19920116-1.2.35.7 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}} unlike in the northeast, where the low population meant that the NEL would not be as cost-effective.{{Cite news |last=Tan |first=Sumiko |date=15 May 1993 |title=N-E Line Still on the Horizon |page=16 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19930515-1.2.44.1 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}} The four Members of Parliament (MPs) for the northeast called for the line to be built sooner, saying that there would be sufficient demand (given the area's population) and it would relieve traffic congestion.

Reviewing the line's feasibility,{{Cite news |date=6 September 1994 |title=MRTC to Update Its Plans for North-East Sector, Link to Airport |page=18 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19940906-1.2.31.3 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}} the Communications Ministry said in 1995 that the NEL could be completed in 2002 if construction began promptly. It was projected to cost S$5 billion (US${{ToUSD|5|Singapore|year=1995|r=1}} billion) and would operate at a loss of S$250 million (US${{ToUSD|250|Singapore|year=1995|r=1}} million) during its first four years, with lower daily passenger numbers (240,000). The ministry recommended the construction of the NEL to the Cabinet, citing "wider benefits" such as reduced travelling time and reliance on cars.{{Cite news |last=Leong |first=Chan Teik |date=15 July 1995 |title=North-East MRT Line to Cost Up to $5B |page=2 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19950715-1.2.8.1 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}}

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|quote = There's no question about our desire or willingness to bring this extension forward. I believe it's worth the effort. It's worth doing. I believe residents will show their commitment and willingness to help us bring the gap in operating costs.

|author = – Mah Bow Tan, engaging with grassroots leaders at the Punggol Community Club on 22 October 1995

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Mah, engaging with grassroots leaders in October 1995, said that residents would have to be prepared to pay higher fares on the NEL to cover the line's cost and initial losses. His position was divisive; some leaders felt that it would be unfair to the residents, and others were confident that residents would be willing "to pay for a better quality of life". Increased fares for the entire network were also suggested, but Mah said that it would be more difficult to implement. He assured leaders that he would recommend construction of the line to the government.{{Cite news |last=Leong |first=Chan Teik |date=23 October 1995 |title=Govt Wants to Speed Up Construction: Mah |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1995-10-23/full.jpg |url-status=live |access-date=22 August 2021 |archive-url=https://web.archive.org/web/20230124042031/https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1995-10-23/full.jpg |archive-date=24 January 2023}}{{Cite news |last=Leong |first=Chan Teik |date=9 October 1995 |title=Mah's Poser: Will Users Pay More to Get It Faster? |page=3 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19951009-1.2.8.4 |access-date=22 August 2021 |via=NewspaperSG}}{{cbignore}}

A white paper released on 2 January 1996 said that the NEL would be built earlier to address congestion in the northeast corridor, which would also be relieved by express bus service.{{Cite news |last=Leong |first=Chan Teik |date=3 January 1996 |title=Govt Spells Out Its Vision of Top Transport System |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1996-01-03/full.jpg |url-status=live |access-date=10 December 2021 |archive-url=https://web.archive.org/web/20211205061910/https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1996-01-03/full.jpg |archive-date=5 December 2021}}{{Cite book |url=https://www.nas.gov.sg/archivesonline/government_records/docs/9fbe4830-55fb-11e7-9199-0050568939ad/Cmd.1of1996.pdf |title=White Paper: A World Class Land Transport System |publisher=Land Transport Authority|location=Singapore |year=1996 |isbn=978-9971-88-488-8 |pages=45–46 |ref=1996 White Paper |access-date=22 August 2021 |archive-url=https://web.archive.org/web/20210822083758/https://www.nas.gov.sg/archivesonline/government_records/docs/9fbe4830-55fb-11e7-9199-0050568939ad/Cmd.1of1996.pdf |archive-date=22 August 2021 |url-status=live}} The government's announcement during a 19 January parliamentary debate on the report that it had decided to build the NEL "immediately" was greeted with applause.{{cite news|title=Immediate Start for North-East Line|page=1|last1=Leong|first1=Chan Teik|newspaper=The Straits Times|publisher=Singapore Press Holdings|date=20 January 1996|url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1996-01-20/full.jpg|access-date=10 December 2021|archive-date=10 December 2021|archive-url=https://web.archive.org/web/20211210083859/https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1996-01-20/full.jpg|url-status=live}}

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File:NE17 PTC Punggol MRT Exterior 20201223 130630.jpg

The 16 NEL stations and their locations were announced on 4 March 1996.{{Cite news |last=Leong |first=Chan Teik |date=5 March 1996 |title=16 MRT Stations for 20-km North-East Line |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1996-03-05/full.jpg |url-status=live |access-date=19 November 2019 |archive-url=https://web.archive.org/web/20230124044342/https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1996-03-05/full.jpg |archive-date=24 January 2023}} Many residents and politicians welcomed the announcement, since the line was expected to relieve traffic congestion, improve transport in the northeast and stimulate development around the stations.{{Cite news |last=Gascon |first=George |date=6 March 1996 |title=Residents in N-E Corridor Happy with Station Sites |page=16 |work=The Straits Times |publisher=Singapore Press Holdings}}{{Cite news |date=6 March 1996 |title=Line a Relief to People and Boon for Commerce |page=16 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19960306-1.2.29.2 |access-date=24 January 2023 |via=NewspaperSG}}{{cbignore}} Thirteen civil contracts for track work and construction of the stations, Sengkang Depot and associated tunnels were awarded for a total of S$2.8 billion (US${{ToUSD|2.8|Singapore|year=1997|r=1}} billion). Sixteen more contracts related to electrical and mechanical work were awarded for a total of S$1 billion (US${{ToUSD|5|Singapore|year=1995|r=1}} billion).{{cite web | title=Projects – Rail | publisher=Land Transport Authority | date=9 February 2004 | url=http://www.lta.gov.sg/projects/proj_rail_nel.htm | archive-url=https://web.archive.org/web/20040209123333/http://www.lta.gov.sg/projects/proj_rail_nel.htm | archive-date=9 February 2004 | url-status=dead | access-date=23 August 2021}}

To construct the line, {{convert|20|ha|acre|abbr=on}} of private land was acquired and {{convert|43|ha|acre|abbr=on}} of government land was returned to the state. Several rental HDB blocks, private homes and shops were acquired,{{sfn | Leong |2003 | p=33}} dismaying many affected residents.{{Cite news |date=6 March 1996 |title=They Have to Move to Make Way for the MRT Line |page=17 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19960306-1.2.29.6 |access-date=24 January 2023 |via=NewspaperSG}}{{cbignore}} Those who had been asked to relocate in July 1996 requested more time to find new premises.{{Cite news |date=5 July 1996 |title=Those Moving Out First Want More Time to House-Hunt |page=53 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19960705-1.2.55.12 |access-date=24 January 2023 |via=NewspaperSG}}

Construction of the line began with a groundbreaking ceremony at Farrer Park station on 25 November 1997.{{Cite web |date=25 November 1997 |title=Speech by Mr Mah Bow Tan, Minister for Communications at the Ground Breaking Ceremony for the NEL 25 Nov 97 at 5.30 pm at Farrer Park Station Site (Junction of Owen and Race Course Road) |url=https://www.nas.gov.sg/archivesonline/data/pdfdoc/1997112502.htm |url-status=live |archive-url=https://web.archive.org/web/20210628055657/https://www.nas.gov.sg/archivesonline/data/pdfdoc/1997112502.htm |archive-date=28 June 2021 |access-date=14 March 2021 |website=National Archives of Singapore}}{{Cite news |last=Kaur |first=Karamjit |date=26 November 1997 |title=Drilling Begins for N-E Line … at the Push of a Button |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19971126-1.2.4 |access-date=14 March 2021 |via=NewspaperSG |url-status=live }}{{cbignore}} On 20 May 1999, SBS Transit (then Singapore Bus Service) was appointed to operate the line along with the Sengkang and Punggol LRT system.{{Cite news |last=Kaur |first=Karamjit |date=21 May 1999 |title=SBS to Run North-East Line, Tibs to Merge with SMRT |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1999-05-21/full.jpg |access-date=6 October 2019}}{{Cite web |date=20 May 1999 |title=Appointment of Operator for the North East MRT Line |url=http://www.nas.gov.sg/archivesonline/data/pdfdoc/1999200503.htm |url-status=live |archive-url=https://web.archive.org/web/20191123175914/https://www.nas.gov.sg/archivesonline/data/pdfdoc/1999200503.htm |archive-date=23 November 2019 |access-date=22 November 2019 |website=National Archives of Singapore}} Parsons Brinckerhoff (through PB Merz and McLellan; now WSJ USA) was appointed to be the consultant for the line's engineering and design.{{Cite web |title=North East Line Rail Network - Colt Singapore |url=https://www.coltinfo.sg/north-east-line-rail-network.html#:~:text=North%20East%20Line%20MRT%20*%20Location:%20Singapore,(LTA)%20*%20Consultant:%20LTA%20/%20Parsons%20Brinckerhoff. |access-date=2024-12-06 |website=www.coltinfo.sg}}{{Cite web |title=Page 22 Advertisements Column 2 |url=https://eresources.nlb.gov.sg/newspapers/digitised/article/straitstimes19971206-1.2.209.23.2?qt=parsons,%20brinckerhoff,%201997&q=Parsons%20Brinckerhoff%201997}}{{Cite book |title=Tunnels and Underground Structures: Proceedings Tunnels & Underground Structures, Singapore 2000}}

Construction challenges on the line included diverting the Eu Tong Seng canal for construction of the Chinatown station,{{sfn | Leong |2003 | p=64}}{{Cite news |last1=Lim |first1=Alan |last2=G. Chandradas |date=31 May 2002 |title=Chinatown Back on Track – It Will Be an Even More Vibrant Hub |page=4 |work=The Straits Times |publisher=Singapore Press Holdings}} and avoiding flooding the tunnels and stations while boring tunnels under the Singapore River between the Clarke Quay and Dhoby Ghaut stations.{{sfn | Leong |2003 | p=84}} At the Outram Park station, an arched roof of cement-filled steel pipes was laid underneath the EWL tunnels to minimise movement.{{sfn | Leong |2003 | p=52}} Jet-grout arches were used to support the North-South line (NSL) tunnels when explosives were used to remove rock while tunnelling from Clarke Quay to Dhoby Ghaut.{{sfn | Leong |2003 | p=88}} Roads around the line had to be temporarily diverted for construction.{{Cite news |date=8 February 1998 |title=Building of N-E MRT Line: Serangoon to See Detours; More Parking |page=23 |work=The Straits Times |publisher=Singapore Press Holdings}}

When the 16 stations were announced, Potong Pasir (then named Sennett), Woodleigh and Punggol were planned to be built as shell stations due to lack of development around the station sites.{{Cite news |date=5 March 1996 |title=3 Stations Identified but Will Not Be Built Yet |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1996-03-05/full.jpg |url-status=live |access-date=19 November 2019 |archive-url=https://web.archive.org/web/20230124044342/https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1996-03-05/full.jpg |archive-date=24 January 2023}} It was later decided to build these stations in full as it would have been more costly to wait until later to complete the stations from the structural shells.{{sfn | Leong |2003 | p=161}} In 1998, the timeline for Punggol station was moved up because of planned housing developments in the area.{{sfn | Leong |2003 | p=189}}{{Cite news |last=Tan |first=Christopher |date=30 March 1998 |title=Punggol MRT Station to Get an Early Start |page=2 |work=Business Times |publisher=Singapore Press Holdings}} The decision not to build Sennett station generated political controversy, however, with claims by residents and opposition MP Chiam See Tong that the station would only open if the ruling People's Action Party (PAP) secured the constituency.{{Cite news |date=6 March 1996 |title=Sennett or Potong Pasir: 2 Views |page=17 |work=The Straits Times |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19960306-1.2.29.4 |access-date=24 January 2023 |via=NewspaperSG}}{{cbignore}}{{Cite news |date=27 October 2001 |title=MRT in Potong Pasir if PAP Wins? |page=3 |work=Business Times |publisher=Singapore Press Holdings}} In 2002, after a revised ridership study, the government decided to open the station with the other NEL stations due to projected developments around the site; the station also received its present name.{{Cite news |last1=Kaur |first1=Karamjit |last2=Vijayan |first2=K. C. |date=28 February 2002 |title=MRT Trains to Stop at Potong Pasir After All |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/2002-02-28/full.jpg |url-status=live |access-date=26 January 2023 |archive-url=https://web.archive.org/web/20230126043356/https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/2002-02-28/full.jpg |archive-date=26 January 2023}}

The NEL was initially expected to be completed by the end of 2002,{{Cite news |last=Koo |first=Leslie |date=11 August 2001 |title=SBS' Train Chief Right on Track for New Line |page=6 |work=The Straits Times |publisher=Singapore Press Holdings}}{{Cite news |last=Nadarajan |first=Ben |date=8 June 2003 |title=North-East Line Set to Roll on June 20 |page=3 |work=The Straits Times |publisher=Singapore Press Holdings}} with SBS staff trained in train maintenance and other technical aspects of the automated system.{{Cite news |last1=Kaur |first1=Karamjit |last2=Yeow |first2=Stephanie |date=3 June 2002 |title=Staff Train Hard for Opening of N-E Line |page=2 |work=The Straits Times |publisher=Singapore Press Holdings}} However, the Land Transport Authority (LTA) said in September 2002 that the line might be opened in April 2003 to allow sufficient time for testing.{{Cite news |last=Kaur |first=Karamjit |date=8 September 2002 |title=No Rush to Open N-E MRT Line by Year-End |page=4 |work=The Straits Times |publisher=Singapore Press Holdings}} The line's systems were handed over to SBS Transit on 16 December, and the operator conducted further tests.{{Cite web |date=21 January 2003 |title=Opening of North East Line |url=http://www.mot.gov.sg/news-centre/news/Detail/Opening%20Of%20North%20East%20Line/ |url-status=dead |archive-url=https://web.archive.org/web/20200919024039/https://www.mot.gov.sg/news-centre/news/Detail/Opening%20Of%20North%20East%20Line/ |archive-date=19 September 2020 |access-date=25 April 2020 |publisher=Ministry of Transport}} The NEL's opening was delayed until June due to a glitch in the signalling system, however, with tests briefly handed over to the LTA.{{cite news|last1=Kaur|first1=Karamjit |last2=Leong|first2=Chan Teik|title=N-E Line Delayed Again, to Start in May or June |newspaper=The Straits Times |publisher=Singapore Press Holdings |date=21 March 2003|page=7}} Since it had to bear the costs of maintenance and manpower, SBS Transit sought compensation from the government for the delay.{{cite news |last1=Leong|first1=Chan Teik |title=SBS Seeks Govt Compensation over N-E Line Delay |newspaper=The Straits Times |publisher=Singapore Press Holdings |date=20 March 2003 |page=22 |ref=none}}

Except for two stations (Buangkok and Woodleigh),{{cite news |last1=Lim|first1=Kenneth| title=Two of 16 NEL Stations Won't Open on Debut |newspaper=Business Times | publisher=Singapore Press Holdings |date=18 June 2003 |page=2}} the NEL began operations on 20 June 2003.{{Cite web |date=20 June 2003 |title=North East Line Opens for Passenger Service! |url=http://app.lta.gov.sg/corp_new_content.asp?start=44 |url-status=dead |archive-url=https://eresources.nlb.gov.sg/webarchives/2007-12-03%2014:06:14.000/wp/details/http%3A%2F%2Fapp.lta.gov.sg%2Fcorp_new_content.asp%3Fstart%3D44 |archive-date=3 December 2007 |publisher=Land Transport Authority |via=Web Archive Singapore }} About 140,000 people rode the line on its opening day.{{cite news |title=It's a Smooth Ride on NEL – Mostly |newspaper=The Straits Times |publisher=Singapore Press Holdings |date=21 June 2003 |page=1 |quote=Minor hitches aside, the North-East Line got off to a smooth start yesterday |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/2003-06-21/full.jpg |access-date=27 January 2023 |last1=Goh |first1=Chin Lian |archive-date=10 December 2021 |archive-url=https://web.archive.org/web/20211210084732/https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/2003-06-21/full.jpg |url-status=live }} Prime Minister Goh Chok Tong visited the NEL on 28 June 2003 and travelled between Sengkang and Chinatown station.{{Cite web |date=28 June 2003 |title=PM Goh Visits North East Line at Sengkang MRT Station (Prime Minister Goh Chok Tong Speaking to the Media at Dhoby Ghaut Mass Rapid Transit (MRT) Interchange Station During His Tour of the Newly-Opened North East Line (NEL)) |url=https://www.nas.gov.sg/archivesonline/photographs/record-details/8b4e6e74-1162-11e3-83d5-0050568939ad |access-date=18 July 2024 |archive-date=17 July 2024 |archive-url=https://web.archive.org/web/20240717204043/https://www.nas.gov.sg/archivesonline/photographs/record-details/8b4e6e74-1162-11e3-83d5-0050568939ad |url-status=live }}{{cite news |last1=Li |first1=Xueying |title=PM Goh Backs Rail Solution to Traffic Problem |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/2003-06-29/full.jpg |access-date=11 June 2025 |work=The Straits Times |publisher=Singapore Press Holdings |page=1}} The line's opening ceremony was held on 28 August by Deputy Prime Minister Lee Hsien Loong.{{Cite web| url=http://www.mot.gov.sg/news-centre/news/Detail/Speech%20By%20Deputy%20Prime%20Minister%20Mr%20Lee%20Hsien%20Loong%20At%20The%20Official%20Opening%20Of%20The%20North%20East%20Line%20And%20Sengkang%20LRT%20System%20on%2028%20August%202003/| title=Speech by Deputy Prime Minister Mr Lee Hsien Loong at the Official Opening of the North East Line and Sengkang LRT System on 28 August 2003| publisher=Ministry of Transport | date=28 August 2003| access-date=25 April 2020| archive-date=10 September 2020| archive-url=https://web.archive.org/web/20200910103738/https://www.mot.gov.sg/news-centre/news/Detail/Speech%20By%20Deputy%20Prime%20Minister%20Mr%20Lee%20Hsien%20Loong%20At%20The%20Official%20Opening%20Of%20The%20North%20East%20Line%20And%20Sengkang%20LRT%20System%20on%2028%20August%202003/| url-status=dead}} Although the NEL has experienced a few glitches since its opening, it has been reliable and generally well-received by commuters.{{cite news |last1=Goh|first1=Chin Lian |title=North-East Line Gets Good Scorecard for First 70 Days |newspaper=The Straits Times |publisher=Singapore Press Holdings |page=2 |date=1 September 2003}} The International Association of Public Transport called the NEL a model public-transport system for the future in July 2003, with other driverless systems planned around the world.{{cite news |title=NEL Hailed by World Body As Model for Public Transport |newspaper=The Straits Times |publisher=Singapore Press Holdings |date=5 July 2003|page=15}} SBS Transit reported in June 2004 that the line averaged one 15-minute delay every six weeks, compared to expected twice-a-week delays.{{cite news|last1=Goh|first1=Chin Lian |title=Year-Old NEL Did Better than Expected |newspaper=The Straits Times |publisher=Singapore Press Holdings |date=18 June 2004|page=4}} Average daily ridership has risen to 174,000 in 2004, with highest at 268,000 during Lunar New Year celebrations on 3 January that year.{{cite web |title=SBS Transit Celebrates First Anniversary Of Northeast Line |url=https://www.sbstransit.com.sg/press/2004jun_20-1.aspx |publisher=SBS Transit |access-date=15 September 2023 |archive-url=https://web.archive.org/web/20100102040011/https://www.sbstransit.com.sg/press/2004jun_20-1.aspx |archive-date=2 January 2010 |date=20 June 2004 |url-status=dead}}

{{main article|Buangkok MRT station|Woodleigh MRT station}}

File:Buangkok MRT Station 2, Aug 06.JPG

On 17 June 2003, SBS Transit announced that the Woodleigh and Buangkok stations would not open with the other NEL stations. Due to the lack of development, the operator said keeping the stations closed would reduce operating costs by S$2–3 million. At the time, housing demand declined due to the 1997 Asian financial crisis and the economic downturn following the September 11 attacks. Consequently, the Housing and Development Board cut back on its development plans in the Singapore northeast area.{{cite book | last=Chow | first=Clarice | last2=Chia | first2=Jean | last3=Zhan | first3=Mina | title=Integrating Land Use & Mobility: Supporting Sustainable Growth | publisher=Centre for Liveable Cities | publication-place=Singapore | date=2018 | isbn=978-981-11-7091-1 | page=57 | url=https://www.clc.gov.sg/docs/default-source/urban-systems-studies/uss-integ-land-use-mobility.pdf?sfvrsn=184bcefa_4 | archive-date=2 February 2025 | access-date=7 July 2024 | archive-url=https://web.archive.org/web/20250202133232/https://www.clc.gov.sg/docs/default-source/urban-systems-studies/uss-integ-land-use-mobility.pdf?sfvrsn=184bcefa_4 | url-status=live }} Residents around the line were upset by the sudden decision to keep Buangkok station closed, since they had been assured by MPs and grassroots leaders that it would be opened.{{cite news |last1=Loh |first1=Sherwin |title=Buangkok MRT Delay Frustrates Commuters |newspaper=The Straits Times |publisher=Singapore Press Holdings |date=18 June 2003 |page=3}}{{cite news |last1=Goh|first1=Chin Lian| last2=Hussin| first2=Aziz | title=Buangkok Station May Open in Three Years |newspaper=The Straits Times |publisher=Singapore Press Holdings |date=29 August 2003|page=3}}

The government initially stood by SBS Transit's decision to keep the station closed, planning to open it in 2006 when more residential flats would be in the area.{{cite news |last1=Chandradas|first1=G| last2=Lim|first2=Seng Young|last3=Goh|first3=Chin Lian| title=SBS Transit 'Made Mistakes' over Buangkok Station |newspaper=The Straits Times |publisher=Singapore Press Holdings |date=15 August 2003|page=5}} The opening was further postponed to 2008, following projected housing-development plans for the area.{{cite news |last1=Kwek|first1=Ken |title=LTA Needs a Few Months for Buangkok Review |newspaper=The Straits Times |publisher=Singapore Press Holdings |date=20 September 2005|page=3}} In August 2005, during a visit by youth minister Vivian Balakrishnan visit to Punggol South, eight white cardboard elephants were put up in protest,{{cite news |last1=Majid |first1=Hasnita |title=Residents Bring up 'White Elephant' Buangkok MRT During Minister's Visit |work=Channel NewsAsia |date=28 August 2005 |url=http://www.todayonline.com/articles/95206.asp |url-status=dead |archive-url=https://web.archive.org/web/20060109164043/http://www.channelnewsasia.com/stories/singaporelocalnews/view/165384/1/.html |archive-date=9 January 2006}} and a grass-roots leader was sternly warned after a police investigation into the incident.{{cite web |title=Conclusion of Police's Investigations into the White Elephants Placards |website=Singapore Police Force |access-date=26 September 2019 |url=http://spf.gov.sg/mic/2005/051006_conludewhiteelephant.htm |url-status=dead |archive-url=https://web.archive.org/web/20070607074152/http://spf.gov.sg/mic/2005/051006_conludewhiteelephant.htm |archive-date=7 June 2007 |date=6 October 2005}}{{cite web |last1=Ng |first1=Julia |title=Stern Police Warning for Offender Who Planted "White Elephants" at Buangkok MRT |url=http://www.channelnewsasia.com/stories/singaporelocalnews/view/172083/1/.html |website=Channel NewsAsia |access-date=4 April 2024 |archive-url=https://web.archive.org/web/20071001005603/http://www.channelnewsasia.com/stories/singaporelocalnews/view/172083/1/.html |archive-date=1 October 2007 |date=6 October 2005 |url-status=dead}} Following another evaluation by the LTA,{{cite news |date=30 August 2005 |title=Buangkok Station: Yeo Cheow Tong Wants LTA Reply Within 'A Month or So' |url=https://litter.catbox.moe/w91492.PDF |access-date=6 May 2024 |work=The Straits Times |page=4 |via=Nexis Uni |archive-date=6 May 2024 |archive-url=https://web.archive.org/web/20240506121244/https://litter.catbox.moe/w91492.PDF |url-status=live }}{{cite web |last1=Popatlal |first1=Asha |title=LTA to Complete Study on Buangkok Station in 1–2 Months: Yeo |url=http://www.channelnewsasia.com/stories/singaporelocalnews/view/165574/1/.html |access-date=4 April 2024 |website=Channel NewsAsia |date=29 August 2005 |archive-url=https://web.archive.org/web/20051201190756/http://www.channelnewsasia.com/stories/singaporelocalnews/view/165574/1/.html |archive-date=1 December 2005|url-status=dead}} SBS Transit announced at the end of 2005 that it would open the station on 15 January 2006.{{Cite news |date=30 December 2005 |title=Buangkok Station to Open on Jan 15 |page=4 |work=Today |publisher=Mediacorp |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/today20051230-1.2.10.3 |access-date=25 August 2021 |via=NewspaperSG}}{{cbignore}}{{Cite web |last=Zahara |first=Rita |date=1 January 2006 |title=Buangkok MRT Station to Open on January 15 |url=http://www.channelnewsasia.com/stories/singaporelocalnews/view/185850/1/.html |url-status=dead |archive-url=https://web.archive.org/web/20060101062459/http://www.channelnewsasia.com/stories/singaporelocalnews/view/185850/1/.html |archive-date=1 January 2006 |access-date=25 August 2021 |website=Channel NewsAsia |publisher=Mediacorp}}

The Buangkok station opened as scheduled "with much fanfare".{{cite web|title=Buangkok NEL Station Commences Revenue Service amid Great Fanfare|url=https://www.sbstransit.com.sg/press/2006jan_15-1.aspx|publisher=SBS Transit|access-date=29 August 2019|date=15 January 2006|archive-date=29 August 2019|archive-url=https://web.archive.org/web/20190829124014/https://www.sbstransit.com.sg/press/2006jan_15-1.aspx|url-status=dead}}{{Cite news |last1=Koo |first1=Edwin |last2=Tan |first2=Theresa |date=16 January 2006 |title=All Aboard at 'White Elephant' Station |page=4 |work=The Straits Times |publisher=Singapore Press Holdings}} Since its opening, however, the station averaged only 1,386 daily riders instead of the expected 6,000.{{Cite news |last=Goh |first=Chin Lian |date=24 January 2006 |title=Poor Buangkok MRT Ridership Since Opening |page=H4 |work=The Straits Times |publisher=Singapore Press Holdings}} Many residents still traveled to the adjacent Sengkang and Hougang stations due to their amenities.{{Cite news |last1=Fong |first1=Samantha |last2=Huang |first2=Esther |last3=Wong |first3=Cheric |date=23 February 2006 |title=Aiyoh, So Creepy at Night |work=The New Paper |publisher=Singapore Press Holdings}} SBS Transit, after saying that it was still "too early to draw a conclusion" about ridership, remained committed to keeping the station open to serve future developments nearby.

Woodleigh station, built near the former Bidadari cemetery,{{Cite news |last=Tan |first=Christopher |date=11 June 2011 |title=All Aboard for Woodleigh Train Stop |page=8 |work=The Straits Times |publisher=Singapore Press Holdings}} was scheduled to open seven or eight years after the rest of the line.{{Cite news |last1=Tan |first1=Christopher |last2=Chang |first2=Ai-Eun |date=14 July 2003 |title=Closed MRT Station Running Up Power Bill |page=3 |work=The Straits Times |publisher=Singapore Press Holdings}}{{Cite news |date=14 July 2003 |title=Buangkok, Woodleigh Closed Until… |page=3 |work=Today |publisher=Mediacorp |agency=Channel NewsAsia}} In January 2011, The Straits Times reported that preparations for the station's opening had been ongoing since the second half of 2010; the newspaper speculated that the station would open in mid-2011 to serve new developments in the area.{{Cite news |last=Tan |first=Christopher |date=22 January 2011 |title=Woodleigh Station May Open by June |page=14 |work=The Straits Times |publisher=Singapore Press Holdings}} In a March parliamentary session, Transport Minister Raymond Lim confirmed that the station would open on 20 June 2011.{{Cite news |last=Tan |first=Christopher |date=9 March 2011 |title=Plans to Ramp Up Rail Capacity on Fast Track |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/2011-03-09/full.jpg |url-status=live |access-date=21 January 2022 |archive-url=https://web.archive.org/web/20211205025151/https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/2011-03-09/full.jpg |archive-date=5 December 2021}} SBS deployed several staff members to assist confused commuters who alighted at Woodleigh station instead of the adjacent Serangoon station. Others alighted to view the station's interior or try an alternative route from the station.{{Cite news |last=Durai |first=Jennani |date=21 June 2011 |title=Woodleigh MRT Station Finally Opens – To Some Confusion |page=2 |work=The Straits Times |publisher=Singapore Press Holdings}}{{Cite web |last=Ramesh |first=S |date=20 June 2011 |title=Train Finally Arrives at Woodleigh MRT Station |url=http://www.channelnewsasia.com/stories/singaporelocalnews/view/1136068/1/.html |url-status=dead |archive-url=https://web.archive.org/web/20120504193836/http://www.channelnewsasia.com/stories/singaporelocalnews/view/1136068/1/.html |archive-date=4 May 2012 |access-date=11 May 2012 |website=Channel NewsAsia |publisher=Mediacorp}}

{{main article|Punggol Coast MRT station}}

File:NEL tunnels to Punggol Coast MRT 20210827 101347.jpg

On 17 January 2013, transport minister Lui Tuck Yew announced a one-station extension of the NEL to serve upcoming developments in Punggol North.{{Cite web |date=17 January 2013 |title=Speech by Mr Lui Tuck Yew at Visit to DTL1 Chinatown Station on 17 January 2013 |url=https://www.mot.gov.sg/news-centre/news/Detail/Speech%20by%20Mr%20Lui%20Tuck%20Yew%20at%20visit%20to%20DTL1%20Chinatown%20Station%20on%2017%20January%202013/ |url-status=dead |archive-url=https://web.archive.org/web/20200226205104/https://www.mot.gov.sg/news-centre/news/Detail/Speech%20by%20Mr%20Lui%20Tuck%20Yew%20at%20visit%20to%20DTL1%20Chinatown%20Station%20on%2017%20January%202013/ |archive-date=26 February 2020 |access-date=19 September 2019 |publisher=Ministry of Transport}} Although it was initially planned to extend the line by 2030,{{cite web| url=http://app.lta.gov.sg/apps/news/page.aspx?c=2&id=38dc4ca3-5e70-4bf8-97bc-87f78e6303e7| title=Two New Rail Lines and Three New Extensions to Expand Rail Network by 2030| publisher=Land Transport Authority | date=17 January 2013| url-status=dead| archive-url=https://web.archive.org/web/20140706170425/http://app.lta.gov.sg/apps/news/page.aspx?c=2&id=38dc4ca3-5e70-4bf8-97bc-87f78e6303e7| archive-date=6 July 2014| df=dmy-all}}{{cite web |title=Annex: New Lines and Extensions |url=http://app.lta.gov.sg/data/apps/news/press/2013/20130117_Annex_New_Lines_and_extensions.pdf |publisher=Land Transport Authority |archive-url=https://web.archive.org/web/20140706162932/http://app.lta.gov.sg/data/apps/news/press/2013/20130117_Annex_New_Lines_and_extensions.pdf |archive-date=6 July 2014 |url-status=dead}} Second Minister for Transport Ng Chee Meng announced on 7 June 2017 that the {{convert|1.6|km|mile|adj=on}} extension would be moved up to 2023 in conjunction with development plans for the area,{{Cite news |last=Lim |first=Kenneth |date=7 June 2017 |title=New Train Station in Punggol North by 2023 |work=Channel NewsAsia |publisher=Mediacorp |url=http://www.channelnewsasia.com/news/singapore/new-train-station-in-punggol-north-by-2023-8923824 |url-status=dead |access-date=7 June 2017 |archive-url=https://web.archive.org/web/20170607052527/http://www.channelnewsasia.com/news/singapore/new-train-station-in-punggol-north-by-2023-8923824 |archive-date=7 June 2017}}{{Cite web |last=Abdullah |first=Zhaki |date=7 June 2017 |title=North-East Line Extension Serving Punggol North to Open in 2023 Instead of 2030; to Cater to Developments in the Punggol Area |url=http://www.straitstimes.com/singapore/transport/north-east-line-extension-to-open-in-2023-instead-of-2030-to-cater-to |url-status=live |archive-url=https://web.archive.org/web/20170611020750/http://www.straitstimes.com/singapore/transport/north-east-line-extension-to-open-in-2023-instead-of-2030-to-cater-to |archive-date=11 June 2017 |access-date=28 October 2017 |website=The Straits Times |publisher=Singapore Press Holdings}}{{Cite web| title=Upcoming Projects – Rail Expansion – North East Line Extension| url=https://www.lta.gov.sg/content/ltagov/en/upcoming_projects/rail_expansion/north_east_line_extension.html| publisher=Land Transport Authority| access-date=15 May 2020| archive-date=1 May 2020| archive-url=https://web.archive.org/web/20200501053354/https://www.lta.gov.sg/content/ltagov/en/upcoming_projects/rail_expansion/north_east_line_extension.html| url-status=deviated}} later delayed to 2024 as a result of the COVID-19 pandemic.{{Cite web |last=Yong |first=Clement |date=13 November 2020 |title=Punggol Coast MRT Station Ready by 2024, 40% of Work Completed |url=https://www.straitstimes.com/singapore/transport/punggol-coast-mrt-station-to-open-by-2024-40-of-work-completed |url-status=live |archive-url=https://web.archive.org/web/20201113082411/https://www.straitstimes.com/singapore/transport/punggol-coast-mrt-station-to-open-by-2024-40-of-work-completed |archive-date=13 November 2020 |access-date=13 November 2020 |website=The Straits Times |publisher=Singapore Press Holdings}}{{Cite web |last=Abdullah |first=Zhaki |date=13 November 2020 |title=Opening of New Punggol Coast MRT Station to Be Delayed to 2024 |url=https://www.channelnewsasia.com/news/singapore/punggol-coast-mrt-station-opening-delayed-2024-13532824 |url-status=live |archive-url=https://web.archive.org/web/20201115053718/https://www.channelnewsasia.com/news/singapore/punggol-coast-mrt-station-opening-delayed-2024-13532824 |archive-date=15 November 2020 |access-date=15 November 2020 |website=Channel NewsAsia |publisher=Mediacorp}}

The contract for the extension was awarded to China State Construction Engineering Corporation Limited (Singapore Branch) in December, and construction began that month.{{Cite web|url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2017/12/2/lta-awards-contract-for-the-construction-of-tunnels-for-north-east-line-extension.html|title= LTA Awards Contract for the Construction of Tunnels for North East Line Extension|date=8 December 2017|publisher=Land Transport Authority|access-date=7 March 2020|archive-url=https://web.archive.org/web/20200307041304/https://www.lta.gov.sg/content/ltagov/en/newsroom/2017/12/2/lta-awards-contract-for-the-construction-of-tunnels-for-north-east-line-extension.html|archive-date=7 March 2020|url-status=live}}{{Cite news |date=8 December 2017 |title=North-East Line Extension: LTA Awards S$79m Contract to China State Construction Engineering |work=Channel NewsAsia |publisher=Mediacorp |url=https://www.channelnewsasia.com/news/singapore/north-east-line-extension-lta-awards-s-79m-contract-to-china-9481792 |url-status=dead |archive-url=https://web.archive.org/web/20200307041807/https://www.channelnewsasia.com/news/singapore/north-east-line-extension-lta-awards-s-79m-contract-to-china-9481792 |archive-date=7 March 2020}}{{Cite web |last=Abdullah |first=Zhaki |date=8 December 2017 |title=China State Construction Engineering Wins $79M Contract for North-East Line Extension Tunnels |url=https://www.straitstimes.com/singapore/transport/china-state-construction-engineering-wins-79m-contract-for-north-east-line |url-status=live |archive-url=https://web.archive.org/web/20211116071357/https://www.straitstimes.com/singapore/transport/china-state-construction-engineering-wins-79m-contract-for-north-east-line |archive-date=16 November 2021 |access-date=16 November 2021 |website=The Straits Times |publisher=Singapore Press Holdings}} Although tunneling was completed on 13 November 2020, transport minister Ong Ye Kung said at the tunnel breakthrough ceremony that the Punggol Coast station's completion would be delayed until 2024 due to delays caused by the COVID-19 pandemic. In June and July 2024, NEL operations began later at 8{{nbsp}}am on Sundays to integrate testing and commissioning works with the new station.{{cite web |last=William |first=Whitney |date=12 June 2024 |title=North East Line train services to start at 8am on 4 Sundays to integrate new Punggol Coast station |url=https://www.straitstimes.com/singapore/north-east-line-train-services-to-start-at-8am-on-4-sundays-to-integrate-new-punggol-coast-station |access-date=10 October 2024 |website=The Straits Times |archive-date=2 December 2024 |archive-url=https://web.archive.org/web/20241202213738/https://www.straitstimes.com/singapore/north-east-line-train-services-to-start-at-8am-on-4-sundays-to-integrate-new-punggol-coast-station |url-status=live }} As previously announced by the LTA on 10 October 2024,{{Cite web |date=10 October 2024 |title=Punggol Coast Station to Open for Passenger Service from 10 December 2024 |url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2024/10/news-releases/punggol_coast_station_to_open_for_passenger_service.html |access-date=2024-10-10 |website= |publisher=Land Transport Authority |archive-date=26 November 2024 |archive-url=https://web.archive.org/web/20241126185003/https://www.lta.gov.sg/content/ltagov/en/newsroom/2024/10/news-releases/punggol_coast_station_to_open_for_passenger_service.html |url-status=live }}{{cite web |last=Loi |first=Esther |date=10 October 2024 |title=Punggol Coast MRT station on North East Line to open for passenger service on Dec 10 |url=https://www.straitstimes.com/singapore/transport/punggol-coast-mrt-station-on-north-east-line-to-open-for-passenger-service-on-dec-10 |access-date=10 October 2024 |website=The Straits Times |archive-date=10 October 2024 |archive-url=https://web.archive.org/web/20241010023913/https://www.straitstimes.com/singapore/transport/punggol-coast-mrt-station-on-north-east-line-to-open-for-passenger-service-on-dec-10 |url-status=live }} Punggol Coast station opened on 10 December.{{cite news |last=Chelvan |first=Vanessa Paige |date=10 December 2024 |title=New Punggol Coast MRT station opens, passenger service to begin at 3pm |url=https://www.straitstimes.com/singapore/transport/new-punggol-coast-mrt-station-opens-passenger-service-to-begin-at-3pm |access-date=10 December 2024 |work=The Straits Times}}

File:MRT Route Map NE.svg

In 2022, the NEL had a daily ridership of 527,000. The line operates between 5:30{{nbsp}}am and 12:30{{nbsp}}am. On weekdays and Saturdays, the first train leaves Punggol Coast (the northern terminus) at 5:39{{nbsp}}am; the last train leaves HarbourFront (the southern terminus) at 11:56{{nbsp}}pm.{{cite web | title=First Train/ Last Train | publisher=SBS Transit | url=https://www.sbstransit.com.sg/first-train-last-train | access-date=25 August 2021 | archive-date=28 November 2019 | archive-url=https://web.archive.org/web/20191128080621/https://www.sbstransit.com.sg/first-train-last-train | url-status=live }} Trains run every 2.5 to 5 minutes,{{Cite web |date=6 May 2020 |title=Transport Tools – MRT/LRT |url=https://www.lta.gov.sg/content/ltagov/en/map/train.html |url-status=live |archive-url=https://web.archive.org/web/20191101093932/https://www.lta.gov.sg/content/ltagov/en/map/train.html |archive-date=1 November 2019 |access-date=19 June 2020 |publisher=Land Transport Authority}} and the line's total travel time is 35 minutes.{{cite web| url=http://www.sbstransit.com.sg/transport/trpt_nel_travel.aspx| title=Travel Time| archive-url=https://web.archive.org/web/20071020052205/http://www.sbstransit.com.sg/transport/trpt_nel_travel.aspx| archive-date=20 October 2007| publisher=SBS Transit |url-status=dead|access-date=19 June 2020}}

The NEL initially had a higher fare than the North–South and East–West lines due to greater operating costs.{{Cite web |title=No Revision to Bus and Train Fares and New NEL Fare Structure Approved |url=http://www.mot.gov.sg/news-centre/news/Detail/No%20Revision%20To%20Bus%20And%20Train%20Fares,%20And%20New%20NEL%20Fare%20Structure%20Approved/ |url-status=dead |archive-url=https://web.archive.org/web/20200919024018/https://www.mot.gov.sg/news-centre/news/Detail/No%20Revision%20To%20Bus%20And%20Train%20Fares,%20And%20New%20NEL%20Fare%20Structure%20Approved/ |archive-date=19 September 2020 |access-date=26 April 2020 |publisher=Ministry of Transport |language=en}} On 30 December 2016, however, fares were lowered to match the other lines with a "purely distance-based approach". This revision, made after a fare review by the Public Transport Council, was intended to minimise commuter confusion.{{Cite web |last=Abdullah |first=Zhaki |date=10 October 2016 |title=Public Transport Fares May Be Standardised |url=https://www.straitstimes.com/singapore/public-transport-fares-may-be-standardised |url-status=live |archive-url=https://web.archive.org/web/20190406131955/https://www.straitstimes.com/singapore/public-transport-fares-may-be-standardised |archive-date=6 April 2019 |access-date=6 April 2019 |website=The Straits Times |publisher=Singapore Press Holdings |language=en}}{{Cite web |date=26 October 2016 |title=PTC Reduces Bus and Rail Fares |url=http://www.ptc.gov.sg/newsroom/news-releases/newsroom-view/ptc-reduces-bus-and-rail-fares |url-status=live |archive-url=https://web.archive.org/web/20210827063736/https://www.ptc.gov.sg/newsroom/news-releases/newsroom-view/ptc-reduces-bus-and-rail-fares |archive-date=27 August 2021 |access-date=27 August 2021 |publisher=Public Transport Council}}

The first line operated by SBS Transit, the NEL has been part of the New Rail Financing Framework (NRFF) since 2018. Previously, the operator (the owner of the rail assets) had to bear the cost of maintaining and upgrading trains and signalling. Under the NRFF, the LTA and SBS Transit will share the profits and financial risks in operating the line and the LTA will take control of its operating assets on 1 April 2033. SBS Transit will operate the line under a 15-year licence which will expire on 31 March 2033.{{cite web | title=North East Line, Sengkang LRT and Punggol LRT to Transit to the New Rail Financing Framework: Completion of the Transition of All Existing Rail Lines, Benefitting Commuters | publisher=Land Transport Authority | date=14 February 2018 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2018/2/2/north-east-line-sengkang-lrt-and-punggol-lrt-to-transit-to-the-new-rail-financing-framework-completion-of-the-transitio.html | access-date=29 August 2021 | archive-date=29 August 2021 | archive-url=https://web.archive.org/web/20210829031731/https://www.lta.gov.sg/content/ltagov/en/newsroom/2018/2/2/north-east-line-sengkang-lrt-and-punggol-lrt-to-transit-to-the-new-rail-financing-framework-completion-of-the-transitio.html | url-status=live }}{{Cite web |last=Abdullah |first=Zhaki |date=14 February 2018 |title=LTA to Take Over North East Line, Sengkang-Punggol LRT Assets Worth $30.8M |url=https://www.straitstimes.com/singapore/transport/lta-to-take-over-north-east-line-sengkang-punggol-lrt-assets-worth-308m |url-status=live |archive-url=https://web.archive.org/web/20230207065417/https://www.straitstimes.com/singapore/transport/lta-to-take-over-north-east-line-sengkang-punggol-lrt-assets-worth-308m |archive-date=7 February 2023 |access-date=7 February 2023 |website=The Straits Times |publisher=Singapore Press Holdings}}

As its name implies, the fully-underground {{convert|22|km|miles|adj=on}} NEL runs from Singapore's city centre to the northeastern parts of the island.{{cite web |author= |title=North East Line |url=https://www.lta.gov.sg/content/ltagov/en/getting_around/public_transport/rail_network/north_east_line.html |url-status=live |archive-url=https://web.archive.org/web/20241210065412/https://www.lta.gov.sg/content/ltagov/en/getting_around/public_transport/rail_network/north_east_line.html |archive-date=10 December 2024 |access-date=22 June 2017 |publisher=Land Transport Authority}} The line goes northeast from HarbourFront station, paralleling New Bridge Road and Eu Tong Street in Chinatown between the Outram Park and Clarke Quay stations. Passing under the Singapore River and Fort Canning Hill to Dhoby Ghaut station, it continues north to Little India station under Bukit Timah Road. Following Race Course Road and Serangoon Road through Little India and Boon Keng, it crosses the Whampoa and Kallang Rivers before reaching Potong Pasir.{{cite web | title=OneMap | website=OneMap | publisher=Singapore Land Authority | url=https://onemap.gov.sg/main/v2/ | access-date=17 February 2023 | archive-date=17 February 2023 | archive-url=https://web.archive.org/web/20230217074535/https://www.onemap.gov.sg/main/v2/ | url-status=live }}

Between the Potong Pasir and Kovan stations, the NEL parallels Upper Serangoon Road before curving north to Hougang station. The line then runs along Hougang Avenue 6 and Sengkang Central to Sengkang station in Sengkang as well as Punggol station in Punggol. It then curves east towards Punggol Coast station.{{Cite web |title=Alignment of NELe and Tunnels Between Punggol and Punggol Coast Stations |url=https://www.lta.gov.sg/content/dam/ltagov/news/press/2017/20171208_NELeAlignment.pdf |url-status=dead |archive-url=https://web.archive.org/web/20210825083404/https://www.lta.gov.sg/content/dam/ltagov/news/press/2017/20171208_NELeAlignment.pdf |archive-date=25 August 2021 |access-date=25 August 2021 |publisher=Land Transport Authority}} The line is coloured purple on official maps.{{Cite web |last= |first= |date= |title=MRT System Map |url=https://www.lta.gov.sg/content/dam/ltagov/getting_around/public_transport/rail_network/pdf/sm-20-03-en-exp.pdf |url-status=live |archive-url=https://web.archive.org/web/20200821064838/https://www.lta.gov.sg/content/dam/ltagov/getting_around/public_transport/rail_network/pdf/sm-20-03-en-exp.pdf |archive-date=21 August 2020 |access-date= |publisher=Land Transport Authority}}

The line has 17 stations from HarbourFront to Punggol Coast. Eight stations (eventually nine upon completion of Cross Island line) connect to other MRT/LRT lines.{{cite web | title=North East Line | publisher=Land Transport Authority | date=29 July 2020 | url=https://www.lta.gov.sg/content/ltagov/en/getting_around/public_transport/rail_network/north_east_line.html | access-date=27 August 2021 | archive-date=1 November 2019 | archive-url=https://web.archive.org/web/20191101093900/https://www.lta.gov.sg/content/ltagov/en/getting_around/public_transport/rail_network/north_east_line.html | url-status=live }}{{cite web |title=Future System Map |url=https://www.lta.gov.sg/content/dam/ltagov/getting_around/public_transport/rail_network/pdf/sm31-20-05-exp.pdf |publisher=Land Transport Authority |access-date=9 September 2020 |archive-date=9 September 2020 |archive-url=https://web.archive.org/web/20200909021952/https://www.lta.gov.sg/content/dam/ltagov/getting_around/public_transport/rail_network/pdf/sm31-20-05-exp.pdf |url-status=dead }} A station designated "NE2", which was included in the 1991 master plan between HarbourFront and Outram Park,{{cite web | title=Past Long-Term Plans | publisher=Urban Redevelopment Authority | date=17 February 2023 | url=http://www.ura.gov.sg/Corporate/Planning/Long-Term-Plan-Review/Past-Long-Term-Plans | access-date=9 March 2023}} may be built if development warrants it.{{Cite news |last=Han|first=Liang Yuan|date=30 July 2003 |title=Why No Station Between NE1, NE3 |page=17 |work=The Straits Times |publisher=Singapore Press Holdings|url=https://litter.catbox.moe/x76jjr.PDF|archive-url=https://web.archive.org/web/20241207022458/https://litter.catbox.moe/x76jjr.PDF|archive-date=7 December 2024|via=Nexis Uni}}

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|scope="row"|{{SMRT code|NE|17|PTC|}}
||Punggol||File:NE17 Punggol MRT Platform B 20201223 130016.jpg||{{rbox|Punggol LRT|Punggol LRT line|#{{rcr|SLRT|Punggol}}|White}}
{{rbox|CRL Punggol Extension|Cross Island MRT line|#{{rcr|SMRT|CP}}|Black}} (2032)
―
File:Bus-logo.svgPunggol

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|scope="row"|{{SMRT code|NE|18}}||Punggol Coast||120px||File:Bus-logo.svgPunggol Coast|| {{center| 10 December 2024;
{{Years or months ago|2024|12}}}}

|}

File:C751A depot.jpg

File:NEL tunnel tracks.jpg electrification system.|alt=View of the underground tunnel with the overhead lines powering the train]]

The NEL's rolling stock has six-car electric multiple unit (EMU) trains, with four doors per side on each carriage, and can accommodate up to 1,920 passengers per trainset.{{Cite web| url=https://www.alstom.com/sites/alstom.com/files/2018/07/16/country_sheet_singapore_2018_final.pdf| archive-url=https://web.archive.org/web/20191208035114/https://www.alstom.com/sites/alstom.com/files/2018/07/16/country_sheet_singapore_2018_final.pdf| url-status=dead| archive-date=8 December 2019| title=Alstom in Singapore| date=8 December 2019| access-date=8 December 2019|publisher=Alstom}} Twenty-five first-generation Alstom Metropolis C751A trains were ordered,{{cite web | title=Joint News Release by the Land Transport Authority (LTA) & SBS Transit – Enhancement Works for the North East Line to Commence in 2019 | publisher=Land Transport Authority | date=17 December 2018 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2018/12/2/joint-news-release-by-the-land-transport-authority-lta-sbs-transit---enhancement-works-for-the-north-east-line-to-comme.html | access-date=27 August 2021 | archive-date=27 August 2021 | archive-url=https://web.archive.org/web/20210827075934/https://www.lta.gov.sg/content/ltagov/en/newsroom/2018/12/2/joint-news-release-by-the-land-transport-authority-lta-sbs-transit---enhancement-works-for-the-north-east-line-to-comme.html | url-status=live }} built in France by Alstom in 2000 and 2001. An additional 18 second-generation Alstom Metropolis C751C trains, an updated version of the C751A,{{Cite web |date=3 February 2012 |title=Alstom to Supply 34 Metropolis Trains and Signaling Upgrade to Singapore Metro |url=http://www.alstom.com/press-centre/2012/2/80885/ |url-status=dead |archive-url=https://web.archive.org/web/20131231010930/http://www.alstom.com/press-centre/2012/2/80885/ |archive-date=31 December 2013 |access-date=16 November 2013 |publisher=Alstom |df=dmy-all}} were delivered to Singapore beginning in July 2014{{cite web | title=From Next Year – Shorter Waits and More Comfortable Rides on Circle Line and North East Line | publisher=Land Transport Authority | date=23 July 2014 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2014/7/2/from-next-year---shorter-waits-and-more-comfortable-rides-on-circle-line-and-north-east-line.html | access-date=27 August 2021 | archive-date=27 August 2021 | archive-url=https://web.archive.org/web/20210827105340/https://www.lta.gov.sg/content/ltagov/en/newsroom/2014/7/2/from-next-year---shorter-waits-and-more-comfortable-rides-on-circle-line-and-north-east-line.html | url-status=live }}{{Cite web |last=Sim |first=Royston |date=23 July 2014 |title=First New Circle and North East Line Trains Arrive |url=https://www.straitstimes.com/singapore/transport/first-new-circle-and-north-east-line-trains-arrive |url-status=live |archive-url=https://web.archive.org/web/20220817013531/https://www.straitstimes.com/singapore/transport/first-new-circle-and-north-east-line-trains-arrive |archive-date=17 August 2022 |access-date=17 August 2022 |website=The Straits Times |publisher=Singapore Press Holdings}} and were built in Shanghai between 2014 and 2016. To increase the line extension's passenger capacity, an additional six third-generation Alstom Metropolis C851E trains were ordered.{{Cite web |last=Lim |first=Adrian |date=30 April 2018 |title=Alstom to Supply 17 New MRT Trains for North East Line and Circle Line |url=https://www.straitstimes.com/singapore/transport/alstom-to-supply-17-new-mrt-trains-for-north-east-line-and-circle-line |url-status=live |archive-url=https://web.archive.org/web/20211116060126/https://www.straitstimes.com/singapore/transport/alstom-to-supply-17-new-mrt-trains-for-north-east-line-and-circle-line |archive-date=16 November 2021 |access-date=16 November 2021 |website=The Straits Times}}{{Cite web |title=Alstom to Supply 17 Additional Metropolis Trains for Singapore Circle Line and North East Line |url=http://www.fccsingapore.com/publications/alstom-supply-17-additional-metropolis-trains-singapore-circle-line-and-north-east-line |url-status=dead |archive-url=https://web.archive.org/web/20180809063339/http://www.fccsingapore.com/publications/alstom-supply-17-additional-metropolis-trains-singapore-circle-line-and-north-east-line |archive-date=9 August 2018 |access-date=9 August 2018 |website=The French Chamber of Commerce in Singapore |language=en}} Built in Barcelona, the first trainset arrived in Singapore on 4 April 2021 and entered service on 28 July 2023.{{Cite news |date=12 April 2021 |title=First of Six New Trains for North-East Line Arrived in Singapore |work=Unscrambled.sg |url=https://unscrambled.sg/2021/04/12/first-of-six-new-trains-for-north-east-line-arrived-in-singapore/ |url-status=live |access-date=16 March 2022 |archive-url=https://web.archive.org/web/20220705073650/https://unscrambled.sg/2021/04/12/first-of-six-new-trains-for-north-east-line-arrived-in-singapore/ |archive-date=5 July 2022}}{{cite web | title=New Trains for North East Line to be Rolled Out for Passenger Service from 28 July 2023 | publisher=Land Transport Authority | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2023/7/news-releases/new-trains-for-north-east-line-to-be-rolled-out-for-passenger-se.html | access-date=27 July 2023 | archive-date=27 July 2023 | archive-url=https://web.archive.org/web/20230727034326/https://www.lta.gov.sg/content/ltagov/en/newsroom/2023/7/news-releases/new-trains-for-north-east-line-to-be-rolled-out-for-passenger-se.html | url-status=live }}

The automatic trains are controlled by an operations control centre (OCC) at Sengkang Depot. The fleet's brake systems permit smooth, quiet stopping. Train speeds can reach {{convert|100|km/h|abbr=on}}. Safety features include closed-circuit television cameras for train interiors and a passenger emergency communications system which allows communication between passengers and the OCC.{{Cite news |last=Ng |first=Hwee Koon |date=31 March 2001 |title=Too Smart to Need Driver |page=2 |work=Today |publisher=Mediacorp |url=https://eresources.nlb.gov.sg/newspapers/Digitised/Article/today20010331-1.2.8.1 |via=NewspaperSG}}{{cbignore}} The trains have wide seats and dedicated space for wheelchair users.{{sfn | Leong |2003 | p=231}}

The trains are made of fire-resistant materials and include fire and smoke detectors and a fire barrier under its frame.{{cite web |title=Singapore Northeast Line |url=http://www.tsd.org/cbtc/projects/SIG_Singapore_AutomaticMetro_en.pdf |publisher=Alstom |access-date=27 August 2021 |archive-url=https://web.archive.org/web/20120218201242/http://www.tsd.org/cbtc/projects/SIG_Singapore_AutomaticMetro_en.pdf |archive-date=18 February 2012 |url-status=dead}} They have a pair of beams (rail guards) which detect obstacles in the train's path; smaller debris is swept away, and the train automatically stops if the beams detect larger objects.{{Cite news |last1=Hashim |first1=Jaleha |last2=Kaur |first2=Karamjit |date=20 November 2002 |title=Driverless MRT Trains on New Line Will Be Safe |page=10 |work=The Straits Times |publisher=Singapore Press Holdings}} A 1,500V overhead catenary system (OCS) powers the trains,{{efn|The NELe will use a Siemens overhead conductor rail instead of an OCS.{{Cite web |last=Tan |first=Christopher |date=11 February 2019 |title=Siemens Lands $111M Deal to Supply Power Systems for 2 MRT Extensions |url=https://www.straitstimes.com/singapore/transport/siemens-lands-111m-deal-to-supply-power-systems-for-2-mrt-extensions |url-status=live |archive-url=https://web.archive.org/web/20210827115753/https://www.straitstimes.com/singapore/transport/siemens-lands-111m-deal-to-supply-power-systems-for-2-mrt-extensions |archive-date=27 August 2021 |access-date=27 August 2021 |website=The Straits Times |publisher=Singapore Press Holdings}}}} the MRT network's first electrical system of that type. The OCS provides a safer environment for maintenance workers on the tracks and is less expensive, with a smaller conductor.{{sfn | Leong |2003 | pages=242–243}} In an emergency when the train is stopped, the doors on both sides can be opened easily without electricity and ramps lower for passenger evacuation in the tunnels.{{sfn | Leong |2003 | p=229}}{{Cite news |last1=Leong |first1=Chan Teik |last2=Tien |first2=Chung Ping |last3=Lee |first3=Raymond |last4=How |first4=Hwee Young |last5=Oh |first5=Bobby |date=24 February 2003 |title=N-E Line Driverless, but Many Eyes Keep Watch |page=5 |work=The Straits Times |publisher=Singapore Press Holdings}}

In 2019, the first-generation trains began undergoing a mid-life refurbishment which is scheduled for completion by the third quarter of 2024. Upgrades include the replacement of interior parts and the installation of a new condition-monitoring system which will monitor train performance.{{cite web | last=Lim | first=Adrian | title=North East Line to Undergo Major Renewal Project Next Year | website=The Straits Times | publisher=Singapore Press Holdings | date=17 December 2018 | url=https://www.straitstimes.com/singapore/transport/north-east-line-to-undergo-major-renewal-project-next-year | access-date=27 August 2021 | archive-date=27 August 2021 | archive-url=https://web.archive.org/web/20210827075932/https://www.straitstimes.com/singapore/transport/north-east-line-to-undergo-major-renewal-project-next-year | url-status=live }} The first refurbished train re-entered service on 28 February 2022.{{Cite web |last=Kok |first=Yufeng |date=27 February 2022 |title=Refurbished North East Line Train to Enter Service from Feb 28; First of 25 to Get Mid-Life Upgrade |url=https://www.straitstimes.com/singapore/transport/refurbished-north-east-line-train-to-enter-service-from-feb-28-first-of-25-to-get-mid-life-upgrade |url-access=subscription |url-status=live |archive-url=https://web.archive.org/web/20220228055101/https://www.straitstimes.com/singapore/transport/refurbished-north-east-line-train-to-enter-service-from-feb-28-first-of-25-to-get-mid-life-upgrade |archive-date=28 February 2022 |access-date=28 February 2022 |website=The Straits Times |publisher=Singapore Press Holdings}}

With the passenger trains, the NEL tunnels and tracks are maintained by a fleet of engineering trains. There are four types of engineering trains: the locomotive, for towing wagons with equipment; the heavy crane vehicle, for changing tracks; the multi-function vehicle, for detecting flaws on rails and in tunnels; and the rail-grinding machine, for grinding rails back into shape.{{Cite news |date=8 June 2003 |title=We Call Them Yellow Submarines |page=8 |work=The Straits Times |publisher=Singapore Press Holdings}} The engineering trains are manufactured by Plasser & Theurer, Speno, and Harsco Rail.{{Cite web |date=1 July 2003 |title=MFV Keeps NEL Under Surveillance |url=https://www.railwaygazette.com/news/mfv-keeps-nel-under-surveillance/29133.article |url-status=live |archive-url=https://web.archive.org/web/20210827111504/https://www.railwaygazette.com/news/mfv-keeps-nel-under-surveillance/29133.article |archive-date=27 August 2021 |access-date=27 August 2021 |website=Railway Gazette International}} A new fleet of engineering trains has been supplied by CRRC Zhuzhou Locomotive.{{cite web |last1=宋 |first1=清林|last2= 林|first2=建华 |last3=陈|first3=征 | title=C838B型内燃电力地铁工程车的燃油箱设计_参考网 | website=过期杂志阅读平台_参考网 | date=16 November 2020 | url=https://m.fx361.com/news/2020/1116/7231609.html | language=zh | access-date=10 January 2022 | archive-date=10 January 2022 | archive-url=https://web.archive.org/web/20220110051746/https://m.fx361.com/news/2020/1116/7231609.html | url-status=live |trans-title=Fuel Tank Design for the C838B Internal Combustion Electric Metro Construction Vehicle}}

File:North East Line Depot 2, Aug 06.JPG

The Sengkang Depot, located along Sengkang East Avenue between the Buangkok and Sengkang stations, is the service and storage area for NEL trains.{{sfn | Leong |2003 | p=199}}{{sfn | Leong |2003 | p=185}} Built by Hyundai Engineering and Construction for S$350 million (US${{ToUSD|350|year=1997|Singapore}} million),{{Cite news |date=27 July 1997 |title=LTA Awards 5 More Contracts for N-E MRT Line |page=34 |work=The Straits Times}}{{Cite web |title=Architects61 – Infrastructure – Sengkang MRT Depot |url=https://a61.com.sg/infrastructure/project-sengkang-mrt-depot.html |url-status=dead |archive-url=https://web.archive.org/web/20170813104747/https://a61.com.sg/infrastructure/project-sengkang-mrt-depot.html |archive-date=13 August 2017 |access-date=13 August 2017 |website=a61.com.sg |language=en}} the {{convert|27|ha|acre|abbr=on|adj=on}} depot includes the OCC{{sfn | Leong |2003 | p=201}} which monitors the line's train and station operations.{{sfn | Leong |2003 | p=207}}

The depot can accommodate up to 44 trains,{{sfn | Leong |2003 | p=207}} with three additional stabling tracks being built for the NELe as of 2019. It also houses LRT trains for the Sengkang and Punggol LRT lines above the depot.{{sfn | Leong |2003 | p=201}}{{Cite web |date=5 February 2021 |title=New Two-Car Trains for Sengkang-Punggol LRT |url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2021/2/news-releases/New_two-car_trains_for_SPLRT.html |url-status=live |archive-url=https://web.archive.org/web/20210828100151/https://www.lta.gov.sg/content/ltagov/en/newsroom/2021/2/news-releases/New_two-car_trains_for_SPLRT.html |archive-date=28 August 2021 |access-date=28 August 2021 |publisher=Land Transport Authority}}

Its facilities include a four-storey administrative building, maintenance bays, a workshop and an automated warehouse. The depot's workshop has equipment which can raise an entire train for repairs, Singapore's first such workshop. Using the NEL's signalling system, train movement in the depot is mainly automatic. Staff members access the area via three dedicated tunnels for safety reasons.{{sfn | Leong |2003 | pages=202–204}}

The OCC also controls the equipment and systems of tunnels, stations, power substations and the depot, which are integrated into one terminal. The systems are managed by four or five rotating teams working around the clock. Alongside a training and software-development room, the OCC has a depot control centre to monitor and supervise its operations.{{sfn | Leong |2003 | p=207}}{{Cite news |date=8 June 2003 |title=I Saw This Baby Through Its Birth |work=The Straits Times |publisher=Singapore Press Holdings}}

The NEL is fully automatic,{{Cite news |date=16 April 2003 |title=Who's Driving the Train? |page=20 |work=The Straits Times |publisher=Singapore Press Holdings}} using Alstom's Urbalis 300 moving-block signalling system. The NEL is the world's first fully automated heavy-rail system.{{Cite web |last=Yeoh |first=Grace |date=12 November 2022 |title=In Focus: 35 Years of People and Purpose |url=https://www.channelnewsasia.com/singapore/mrt-35th-anniversary-history-people-staff-3056206 |url-status=live |archive-url=https://web.archive.org/web/20230228023434/https://www.channelnewsasia.com/singapore/mrt-35th-anniversary-history-people-staff-3056206 |archive-date=28 February 2023 |access-date=28 February 2023 |website=Channel NewsAsia |publisher=Mediacorp}} Its construction allowed the LTA to explore, integrate and implement new and existing technology as part of its vision of a fully-automated system.{{sfn | Leong |2003 | pages=19, 24}} The line's automatic train control (ATC) is based on Alstom's MASTRIA software, which also manages its automatic train protection (ATP) and automatic train operation (ATO) GoA 4 (UTO). The Urbalis system also includes a computer-based Interlocking system which controls the track switches and interfaces with the ATC and the data-management system. The DMS, monitored by station staff, oversees the signalling equipment, platform doors and trains.

The ATP system maintains a buffer between trains.{{sfn | Leong |2003 | p=226}} The minimum permitted distance is {{convert|30|m|ft}}, although the average distance between trains is at least {{convert|600|m|ft}}. Using microwave technology, the IAGO waveguide (Informatisation et Automatisation par Guide d'Onde or waveguide transmission line system for computer and automation applications){{sfn | Leong |2003 | p=225}} allows two-way communication between trains and monitors the trains' positions and movements. If a train enters the buffer, the ATP automatically adjusts the train's speed.{{sfn | Leong |2003 | p=226}}

At least 500 computer systems control the NEL. In case of a glitch, backup systems would take over; the system would "go to sleep" if it experiences a severe malfunction. In the event of system failure, drivers would be deployed to manually operate the trains. The NEL maintains its "mean kilometres between failures" target of one million train-km ({{Convert|1|e6km|mi|disp=output number only}} train-miles). As part of an NEL refurbishment programme announced on 17 December 2018, parts of the power and signalling systems were serviced and new rail crossings and tracks installed.

Every station has a passenger service centre (PSC) on its concourse.{{sfn | Leong |2003 | p=216}} The PSCs are generally curved, unlike the boxier designs of those in older MRT stations.{{sfn | Leong |2003 | p=217}} In addition to assisting passengers and checking and topping up their fare cards, the PSC staff monitors and controls the functions of connecting tunnels and communicates with the OCC at the depot. When a station is used as a civil-defence (CD) shelter, the PSC becomes the command centre.{{sfn | Leong |2003 | p=216}}

Each NEL station is equipped with "energy-smart" Otis escalators connecting its levels. Their speed is reduced by half when not in use, reducing energy consumption and wear and tear. The Woodleigh station has one of the longest sets of escalators at {{convert|38.5|m|ft}}. In addition to escalators, Dhoby Ghaut is the first MRT station with a set of {{convert|55|m|ft|adj=on}} travellators which link the NEL and NSL platforms.{{sfn | Leong |2003 | p=210}}

All NEL stations have lifts which provide step-free access to their platforms.{{cite web | title=Station Facilities | publisher=SBS Transit | url=http://www.sbstransit.com.sg/transport/trpt_nel_facilities.aspx | archive-url=https://web.archive.org/web/20150325183317/http://www.sbstransit.com.sg/transport/trpt_nel_facilities.aspx | archive-date=25 March 2015 | url-status=dead | access-date=24 January 2023}} Most of the lifts have glass doors, which improve appearance and enhance security. Each lift has a communications system, connected to the station's PSC. If a lift stalls during a station blackout, a battery-powered backup system provides lighting and ventilation for four hours.{{sfn | Leong |2003 | p=213}}

File:NE3 Outram Park MRT lift and wheelchairs 20201030 143255.jpg. The station, being close to Singapore General Hospital, has wheelchairs provided for the elderly.{{Cite web |last=Ang |first=Ildyko |date=15 August 2017 |title=Elderly, Disabled Commuters Get Helping Hand at Outram MRT |url=https://www.todayonline.com/singapore/elderly-disabled-commuters-get-helping-hand-outram-mrt |url-status=live |archive-url=https://web.archive.org/web/20230217060558/https://www.todayonline.com/singapore/elderly-disabled-commuters-get-helping-hand-outram-mrt |archive-date=17 February 2023 |access-date=17 February 2023 |website=Today |publisher=Mediacorp}}|alt=Refer to caption]]

In compliance with Singapore's Code on Barrier-Free Accessibility, NEL stations have wheelchair-friendly facilities.{{sfn | Leong |2003 | p=250}} Each station has an entrance that was built with barrier-free access via lifts and ramps,{{sfn | Leong |2003 | p=248}} in contrast to older stations on previous lines which are being retrofitted.{{Cite news |last=Kaur |first=Karamjit |date=24 December 2002 |title=More MRT Stops Ready for Disabled |page=1 |work=The Straits Times |publisher=Singapore Press Holdings |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/2002-12-24/full.jpg |url-status=live |access-date=17 February 2023 |archive-url=https://web.archive.org/web/20220221034359/https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/2002-12-24/full.jpg |archive-date=21 February 2022}}

The NEL has the MRT's first tactile system. Consisting of tiles with raised rounded or elongated studs, the system intends to guide visually-impaired commuters through a station on a dedicated route from entrance to platforms.{{sfn | Leong |2003 | p=248}} Station seats have armrests to assist those who have difficulty getting up.{{sfn | Leong |2003 | p=250}}

These accessibility features were part of the recommendations of a LTA working group set up to improve accessibility on the MRT network. Associations representing the disabled were also consulted. The group completed its findings in 1999; only some of its recommendations had been adopted by 2003, since station infrastructure was nearly completed by then.{{sfn | Leong |2003 | p=248}}

File:NE9 Boon Keng MRT Platform A 20201002 174020.jpg|alt=The station platform is separated from an incoming train by the platform screen doors.]]

Westinghouse supplied 768 pairs of platform screen doors (PSDs) to the NEL's original 16 stations. The PSDs are a safety barrier between passengers on platforms and trains.{{cite web| title=Platform Screen Doors: North East Line | website=Westinghouse Platform Screen Doors | publisher=Westinghouse | date=15 July 2007 | url=http://www.platformscreendoors.com/psd/projects/northeast.php | archive-url=https://web.archive.org/web/20070715195712/http://www.platformscreendoors.com/psd/projects/northeast.php | archive-date=15 July 2007 | url-status=dead | access-date=27 August 2021}}{{Cite web |date=7 July 2007 |title=Platform Screen Doors: What Are PSDs |url=http://www.platformscreendoors.com/psd/about_psd.php |url-status=dead |archive-url=https://web.archive.org/web/20070707220648/http://www.platformscreendoors.com/psd/about_psd.php |archive-date=7 July 2007 |access-date=3 September 2021 |website=Westinghouse Platform Screen Doors |publisher=Westinghouse}} The PSDs enable climate control in a station, minimising the loss of cool air from the platforms and preventing warm air from entering the station from the tunnels.{{sfn | Leong |2003 | p=239}} The Punggol Coast station's PSDs are supplied by ST Engineering Electronics.{{cite web |title=Annual Report 2018/19 |url=https://www.lta.gov.sg/content/dam/ltagov/who_we_are/statistics_and_publications/report/pdf/Annual%20Report%201819.pdf |website=Land Transport Authority |page=61 |access-date=3 September 2021 |archive-date=20 December 2020 |archive-url=https://web.archive.org/web/20201220010202/https://www.lta.gov.sg/content/dam/ltagov/who_we_are/statistics_and_publications/report/pdf/Annual%20Report%201819.pdf |url-status=live }} The platforms have emergency-stop plungers (ESPs) to halt trains in an emergency.{{sfn | Leong |2003 | p=219}}

More than 10,000 smoke and heat detectors are installed in the NEL's stations as part of the line's fire-alarm system.{{sfn | Leong |2003 | p=234}} The alarm, which automatically alerts SBS Transit of any faults in the system, is integrated with the public address system; instead of alarm bells, pre-recorded messages would assist commuters in evacuating. In addition to the detectors, sprinkler and hose reel systems, dry riser pipeworks and an inert-gas system would contain a fire.{{sfn | Leong |2003 | p=236}}

During a fire, escalators could be shut down remotely from the PSC and the fare gates opened for evacuation. The air-conditioning system would be shut down to minimise re-circulation of smoke.{{sfn | Leong |2003 | p=237}} An installed "smoke curtain" system controls smoke movement, and automatic smoke-extraction fans remove any contained smoke.{{sfn | Leong |2003 | p=239}}

File:NE10 Potong Pasir MRT Civil Defence exhibition 20240223 095439.jpg

All NEL stations except Dhoby Ghaut, Sengkang, Punggol and Punggol Coast are designated civil-defence (CD) shelters.{{Cite news |date=14 February 2003 |title=Chemical Attack? Clean-Up at N-E Line |page=1 |work=The Straits Times |publisher=Singapore Press Holdings}}{{cite web |title=List of Public CD shelters as of 31 Dec 2019 |url=https://www.scdf.gov.sg/docs/default-source/scdf-library/fssd-downloads/list-of-public-cd-shelters-as-of-31-dec-2019.pdf |website=SCDF |access-date=3 September 2021 |archive-date=3 September 2021 |archive-url=https://web.archive.org/web/20210903080538/https://www.scdf.gov.sg/docs/default-source/scdf-library/fssd-downloads/list-of-public-cd-shelters-as-of-31-dec-2019.pdf |url-status=live }} Each CD station is designed to accommodate at least 7,500 people and withstand airstrikes and chemical attacks. Equipment essential for shelter operations is mounted on shock absorbers to prevent damage during a bombing. When electricity supply to the shelter is disrupted, backup generators are used.{{sfn | Leong |2003 | p=253}}

During emergencies, large sliding doors would seal the entrances and the tunnel portals would be manually sealed by blast doors.{{sfn | Leong |2003 | p=253}}{{Cite web |last=Tham |first=Davina |date=13 February 2023 |title=Discovering the Hidden Bomb Shelters in MRT Stations That Keep Singapore Safe |url=https://www.channelnewsasia.com/singapore/scdf-public-shelter-mrt-station-war-emergency-bomb-attack-3265901 |url-status=live |archive-url=https://web.archive.org/web/20230217060056/https://www.channelnewsasia.com/singapore/scdf-public-shelter-mrt-station-war-emergency-bomb-attack-3265901 |archive-date=17 February 2023 |access-date=17 February 2023 |website=CNA |publisher=Mediacorp}} The shelters have built-in decontamination chambers and dry toilets, with collection bins which would remove human waste from the shelter. The toilets are next to an exhaust ventilation outlet to remove odors.{{Cite news |date=16 February 2003 |title=Fancy That, Dry Toilets Grab Most Interest |page=21 |work=The Straits Times |publisher=Singapore Press Holdings}}

{{multiple image

| align = center

| direction = horizontal

| header = Station architecture

| header_align = center

| image1 = NE1 HarbourFront MRT platforms 20201030 162147.jpg

| alt1 = View of the concourse level with the elliptical motif, with an open view of the platform below

| caption1 = HarbourFront station, with its elliptical ship-hull motif

| image2 = NE7 Little India MRT Exit E 20210904 131902.jpg

| alt2 = A rectangular-shaped entrance at the street level, with leaf-shaped patterns on the metal grills of the entrance's exterior

| caption2 = Entrance to Little India station, with leaf-shaped patterns on metal grills

| image3 = NE12 CC13 Serangoon MRT Exit A 20210908 155304 (cropped).jpg

| alt3 = Photograph of Serangoon station entrance, encased in a blue cubic structure

| caption3 = Each of the triangular entrances at the Serangoon station is enclosed by a cubic structure.

| image4 = NE16 STC Sengkang MRT station concourse level 20201020 080325.jpg

| alt4 = Open view of the wide concourse level with pillars supporting the structure. A set of escalators ahead leads to the underground platforms.

| caption4 = Sengkang station concourse

}}

Each of the NEL stations has a unique design which reflects its location.{{Cite news |last1=Chew |first1=Seng Kim |last2=Veow |first2=Stephanie |last3=Fang |first3=Joyce |last4=Wong |first4=Kwai Chow |date=7 August 2002 |title=Local Flavour for Stops Along N-E Line |page=8 |work=The Straits Times |publisher=Singapore Press Holdings}} The HarbourFront station has a maritime theme, with an elliptical ship's-hull motif used for the ceiling and concourse entrances to the platforms.{{sfn | Leong |2003 | p=45}} At Little India, the station walls' metal grills have leaf-shaped patterns similar to the door patterns of Hindu prayer rooms. The station's design was intended to reflect Indian traditions.{{sfn | Leong |2003 | p=115}}

Station entrances use glass, allowing natural lighting during the day. Exit A of the Chinatown station has a transparent pavilion-style roof, which allows natural light and provides an unobstructed view of the shophouses along Pagoda Street.{{sfn | Leong |2003 | p=72}} At Serangoon, each of its four triangular-shaped entrances is painted a different colour and enclosed in a cubic structure. Unlike at the other NEL stations, the entrances to Buangkok do not use glass; white Teflon sheets are supported by metal frames.

Dhoby Ghaut station is the MRT network's largest,{{Cite web |title=Dhoby Ghaut MRT Station |url=http://www.saagroup.com/project/dhoby-ghaut-mrt-station/ |url-status=dead |archive-url=https://web.archive.org/web/20180903062237/http://www.saagroup.com/project/dhoby-ghaut-mrt-station/ |archive-date=3 September 2018 |access-date=12 September 2017 |publisher=SAA Architects}} and the five-level station is integrated with the twin-towered office complex Atrium@Orchard above it.{{Cite news |last=Kaur |first=Karamjit |date=12 August 1997 |title=5 Underground Levels for New Dhoby Ghaut Station |work=The Straits Times |publisher=Singapore Press Holdings |url=https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1997-08-12/full.jpg |url-status=live |access-date=12 February 2023 |archive-url=https://web.archive.org/web/20230212085643/https://www.straitstimes.com/multimedia/graphics/assets/images/ST175/NewspaperSG/1997-08-12/full.jpg |archive-date=12 February 2023}} The network's first such integration of an MRT station with a commercial development,{{Cite web |title=North East Line: Dhoby Ghaut Station |url=http://www.lta.gov.sg/images/Dhoby%20Ghaut%20Page%202.jpg |url-status=dead |archive-url=http://eresources.nlb.gov.sg/webarchives/wayback/20060704103753/http://www.lta.gov.sg/images/Dhoby%20Ghaut%20Page%202.jpg |archive-date=4 July 2006 |access-date=23 September 2020 |publisher=Land Transport Authority|via=Web Archive Singapore|page=2}} it permits more efficient land use and improves access to public transport.{{Cite web |date=12 April 2001 |title=Topping-Out Of Commercial Development Above Dhoby Ghaut MRT Station |url=http://app.lta.gov.sg/corp_press_content.asp?start=224 |archive-url=https://archive.today/20210331105730/https://eresources.nlb.gov.sg/webarchives/2010-04-23%2022:12:28.000/wp/details/http://app.lta.gov.sg/corp_press_content.asp?start=224 |archive-date=31 March 2021 |publisher=Land Transport Authority |via=Web Archive Singapore |url-status=dead |access-date=4 September 2021 }} The station's NEL platforms, {{convert|28|m|ft}} underground, are some of the MRT's deepest.{{Cite web |title=Photo Gallery – Integrated Developments and Interchange Stations |url=http://www.lta.gov.sg/public_transport/pt_rail_photo.htm |url-status=dead |archive-url=https://web.archive.org/web/20111208020249/http://www.lta.gov.sg/public_transport/pt_rail_photo.htm |archive-date=8 December 2011 |publisher=Land Transport Authority}}

The four-level Sengkang station{{cite web|last=|first=|date=|title=North East Line: Sengkang Station|url=http://www.lta.gov.sg/images/Sengkang%20Page%201.jpg|url-status=dead|archive-url=http://eresources.nlb.gov.sg/webarchives/wayback/20071203060614/http://www.lta.gov.sg/images/Sengkang%20Page%201.jpg|archive-date=3 December 2007|access-date=2 October 2020|publisher=Land Transport Authority|via=Web Archive Singapore|page=1}}{{cite web |title=North East Line: Sengkang Station |page=2 |url=http://www.lta.gov.sg/images/Sengkang%20Page%202.jpg |publisher=Land Transport Authority|via=Web Archive Singapore |archive-url=http://eresources.nlb.gov.sg/webarchives/wayback/20071203060614/http://www.lta.gov.sg/images/Sengkang%20Page%202.jpg |archive-date=3 December 2007 |url-status=dead |access-date=2 October 2020 }} is an integrated hub, with Singapore's three public-transport modes – MRT, LRT and bus – serving the Sengkang area. The MRT/LRT station was the MRT network's first intermodal station for all three transport modes.{{sfn|Leong|2003|p=183}} In addition to its transport facilities, the station is integrated with the Compass Heights and Compass Point developments.{{sfn | Leong | 2003 | p=183}}{{cite web | title=Compass Heights | publisher=Frasers Property | url=https://www.frasersproperty.com/sg/our-portfolio/residential/compass-heights | access-date=7 August 2020 | archive-date=2 October 2020 | archive-url=https://web.archive.org/web/20201002024509/https://www.frasersproperty.com/sg/our-portfolio/residential/compass-heights | url-status=live }}

Designed by the 3HPArchitects and Farrells architectural firms,{{sfn | Tan | 2003 | p=179}}{{cite web | title=Punggol Station | publisher=Farrells | date=19 July 2017 | url=https://farrells.com/project/punggol-station | access-date=21 December 2020 | archive-date=21 December 2020 | archive-url=https://web.archive.org/web/20201221103235/https://farrells.com/project/punggol-station | url-status=live }} the Punggol station is integrated with the LRT station and the bus interchange.{{cite web |title=North East Line: Punggol Station |page=2 |url=http://www.lta.gov.sg/images/Punggol%20Page%202.jpg |publisher=Land Transport Authority|via=Web Archive Singapore |archive-url=http://eresources.nlb.gov.sg/webarchives/wayback/20071203063243/http://www.lta.gov.sg/images/Punggol%20Page%202.jpg |archive-date=3 December 2007 |url-status=dead |access-date=21 December 2020 }} Its curved aluminium and stainless-steel cladding gives the station a futuristic look befitting the Punggol 21 developments.{{cite web |title=North East Line: Punggol Station |url=http://www.lta.gov.sg/images/Punggol%20Page%201.jpg |publisher=Land Transport Authority|via=Web Archive Singapore |archive-url=http://eresources.nlb.gov.sg/webarchives/wayback/20071203063243/http://www.lta.gov.sg/images/Punggol%20Page%201.jpg |archive-date=3 December 2007 |url-status=dead |access-date=21 December 2020 |page=1 }}{{sfn | Leong |2003 | p=194}} Covering {{convert|320|m|yd|abbr=off}} along Punggol Central to accommodate bus stops, taxi stands and passenger drop-off points along the road, the station is the NEL's longest.{{sfn | Leong |2003 | p=194}}

The line introduced the MRT network's Art in Transit (AiT) programme, which showcases art in the network.{{Cite web |title=Speech by Mr Khaw Boon Wan at the Launch of the North East Line Art in Transit Programme on 6 June 2003 |url=http://www.mot.gov.sg/news-centre/news/Detail/Speech%20By%20Mr%20Khaw%20Boon%20Wan%20At%20The%20Launch%20Of%20The%20North%20East%20Line%20Art%20In%20Transit%20Programme%20On%206%20June%202003/ |url-status=dead |archive-url=https://web.archive.org/web/20200910103739/https://www.mot.gov.sg/news-centre/news/Detail/Speech%20By%20Mr%20Khaw%20Boon%20Wan%20At%20The%20Launch%20Of%20The%20North%20East%20Line%20Art%20In%20Transit%20Programme%20On%206%20June%202003/ |archive-date=10 September 2020 |access-date=25 April 2020 |publisher=Ministry of Transport |language=en}} Nineteen works by 20 artists are featured in its stations.{{Cite web |date=26 October 2020 |title=Art in Transit |url=https://www.lta.gov.sg/content/ltagov/en/getting_around/public_transport/a_better_public_transport_experience/art_in_transit.html |url-status=dead |archive-url=https://web.archive.org/web/20200421081559/https://www.lta.gov.sg/content/ltagov/en/getting_around/public_transport/a_better_public_transport_experience/art_in_transit.html |archive-date=21 April 2020 |access-date=25 January 2021 |publisher=Land Transport Authority}} Artists were selected by an art-review panel, which reviewed the artists' portfolios and managed conceptual development.{{sfn | Tan | 2003 | pages=16, 18}} Considered a "significant milestone" for public art in Singapore,{{sfn | Tan | 2003 | p=172}} AiT aims to enhance the riding experience. Unlike artwork in the original North–South and East–West Line stations, the works must be integrated into a station's design and reflect the history and heritage of its surroundings.{{sfn | Tan | 2003 | pages=14–15}}

|-

|scope="row"|{{SMRT code|NE|17|PTC|}}||Punggol||Water, Landscape & Future||Goh Beng Kwan

|-

|scope="row"|{{SMRT code|NE|18}}||Punggol Coast||TRAJECTORIES

|Zul Othman

|}

{{notelist}}

{{reflist}}

• {{Cite book |last=Leong |first=Chan Teik |title=Getting There : The Story of the North East Line |publisher=Land Transport Authority |year=2003 |isbn=978-981-04-5886-7 |location=Singapore |oclc=53383062}}
• {{Cite book |last=Tan |first=Su |title=Art in Transit : North East Line MRT |publisher=Land Transport Authority |year=2003 |isbn=978-981-04-7384-6 |publication-place=Singapore |oclc=52771106}}

• {{commons category-inline}}
• [https://www.lta.gov.sg/content/ltagov/en/getting_around/public_transport/rail_network/north_east_line.html North East Line (Official LTA website)]
• [https://web.archive.org/web/20150312001844/http://www.sbstransit.com.sg/transport/trpt_nel_overview.aspx North East Line (SBS Transit)]

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Category:Mass Rapid Transit (Singapore) lines

Category:Railway lines opened in 2003

Category:2003 establishments in Singapore