Notify.gov
{{short description|Digital service provided by the United States Government}}{{Infobox website
| name = Notify.gov
| logo = Notify-logo.svg
| logo_alt = Logo for notify.gov showing a blue colored bell with a notification icon (red filled in circle)
| founded = 2023
| area_served = U.S. government and customers
| owner = General Services Administration (GSA){{Break}}Technology Transformation Services (TTS)
| services = Text messaging service
| website = {{URL|https://beta.notify.gov}}
| commercial = No
}}
Notify.gov is a text messaging service for government agencies in the United States to communicate with customers. Notify.gov is part of the Technology Transformation Services portfolio within the General Services Administration.
Overview
The purpose of Notify.gov is to keep people "in the loop" on the status of their government applications via text messages. As a centralized government notification service, Notify.gov is intended to relieve users from "creating yet another separate account to get to some vendor-specific system."{{Cite web |last=Heckman |first=Jory |date=2023-10-03 |title=GSA considers text messages as new frontier for better customer experience |url=https://federalnewsnetwork.com/it-modernization/2023/10/gsa-considers-text-messages-as-new-frontier-for-better-customer-experience/ |access-date=2025-03-13 |website=federalnewsnetwork.com |language=en-US}}
Notify.gov was the initial pilot of the Public Benefits Studio, a team created to support the Biden Administration's Customer Experience Executive Order.{{cite web |title=Collaborate with the TTS Public Benefits Studio |url=https://digital.gov/2023/02/07/collaborate-with-the-tts-public-benefits-studio/ |website=Digital.gov |access-date=13 March 2025 |date=7 February 2023}} The Notify.gov pilot was launched in 2023 with four state and local government agency partners, focused on the experience of "having a child and early childhood."{{cite web |title=GSA launches pilot partnerships to help people get benefits through text messaging |url=https://www.gsa.gov/blog/2023/12/14/gsa-launches-pilot-partnerships-to-help-people-get-benefits-through-text-messaging |website=GSA blog |date=14 December 2023}} It was built upon the GOV.UK Notify program and VANotify by the United States Department of Veterans Affairs.{{Cite web |last=Nihill |first=Caroline |date=2023-12-15 |title=State, local agencies team with GSA for text alert service |url=https://statescoop.com/gsa-state-local-government-text-messages/ |access-date=2025-03-13 |website=StateScoop |language=en-US}} As of 2025, the beta product was available for all federal agencies as well as US state, local, territorial, and tribal governments.{{cite web | title=Notify.gov |url=https://beta.notify.gov/ |website=Notify.gov |access-date=13 March 2025}}
In 2025, a GSA engineer resigned after being asked to provide access to Notify.gov's data to the new Technology Transformation Services director, Thomas Shedd. The requested data includes personally identifiable information for members of the public.{{cite web |last1=Alms |first1=Natalie |title=Longtime GSA employee quits rather than give Musk ally access to Notify.gov |url=https://www.nextgov.com/digital-government/2025/02/longtime-gsa-employee-quits-rather-give-musk-ally-access-notifygov/403085/ |website=NextGov |access-date=13 March 2025 |date=18 February 2025}}
References
{{reflist}}
External links
- {{Official website|https://beta.notify.gov/}}
- [https://github.com/GSA/notifications-api GitHub repository]
Category:General Services Administration
Category:E-government in the United States
Category:Government Digital Service
Category:Government services web portals in the United States