Plum Voice

Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to

create technologies for personalized audio communication. By 2001, Plum had

commercialized the open-standard Plum VoiceXML IVR platform which

facilitated the creation of dynamic telecom applications.

• 2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment
• 2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
• 2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
• 2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.
• 2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.
• 2013 - Plum launched VoiceTrends, an analytics and reporting toolkit designed specifically for voice applications. Plum achieves PCI-DSS Level 1.
• 2015 - Plum launched Plum Insight, a multi-channel (voice, web, mobile) survey platform. Plum achieves HIPAA compliance.
• 2016 - Plum launched a new version of QuickFuse called Fuse+.
• 2020 - Plum sunsets QuickFuse, rebrands Fuse+ as Plum Fuse.

• IVR
• PaaS
• SaaS
• Speech recognition
• Voice
• VoiceXML

{{Reflist}}

• [https://web.archive.org/web/20100816124040/http://www.readwriteweb.com/enterprise/2010/08/yahoo-pipes-for-voice.php Create Voice Apps From a Point-and-Click Interface with QuickFuse] ReadWriteWeb
• [http://www.tmcnet.com/channels/ivr-system/articles/88745-updating-ivr-optimize-business-success-an-interview-with.htm Updating IVR to Optimize Business Success: An Interview with Plum's President Matt Ervin] TMC Magazine
• [http://www.speechtechmag.com/Articles/News/Industry-News/Plum-Voice-Partners-with-Tyler-Technologies-to-Provide-Its-VoiceXML-IVR-Platform-65953.aspx Plum Voice Partners with Tyler Technologies to Provide its VoiceXML IVR Platform] Speech Technology Magazine
• [http://www.thefreelibrary.com/Plum+Voice+Platform+Awarded+VoiceXML+2.0+Certification.-a0161493427 Plum Platform Awarded VoiceXML 2.0 Certification by VoiceXML Forum] {{Webarchive|url=https://web.archive.org/web/20121020184204/http://www.thefreelibrary.com/Plum+Voice+Platform+Awarded+VoiceXML+2.0+Certification.-a0161493427 |date=2012-10-20 }} Speech Technology Magazine
• [http://www.bizjournals.com/boston/stories/2009/10/19/story3.html PlumVoice goes for low-hanging fruit in IVR market] Boston Business Journal
• [http://www.contactcenterworld.com/view/contact-center-news/plum-global-voice-offers-voicexml-developer-accounts-in-united-kingdom.aspx Plum Global Voice Offers VoiceXML Developer Accounts In United Kingdom] {{Webarchive|url=https://web.archive.org/web/20110724113627/http://www.contactcenterworld.com/view/contact-center-news/plum-global-voice-offers-voicexml-developer-accounts-in-united-kingdom.aspx |date=2011-07-24 }} Contact Center World
• [https://web.archive.org/web/20121005033758/http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=1014899 Plum Voice Company profile] Business Week
• [http://www.nonprofittechblog.org/the-magic-ivr The Magic IVR] {{Webarchive|url=https://web.archive.org/web/20110718073524/http://www.nonprofittechblog.org/the-magic-ivr |date=2011-07-18 }} Non-Profit Tech Blog
• [http://bostoncyberarts.org/air/ Artist in Residence Use Plum Technology] {{Webarchive|url=https://web.archive.org/web/20100706172503/http://www.bostoncyberarts.org/air/ |date=2010-07-06 }} Boston Cyberarts
• [http://www.callcentrehelper.com/what-to-look-for-when-buying-interactive-voice-response-systems-117.htm Meeting the changing needs of call centres] Callcentre Helper Magazine
• [https://techcrunch.com/2010/03/29/teleku-takes-on-twilio-helps-developers-integrate-telephony-services-into-web-apps/ Plum Voice cited as established Telephony provider] TechCrunch
• [http://denver.dbusinessnews.com/shownews.php?newsid=212773&type_news=past Plum Voice Announces Immediate Availability of QuickFuse, an Intuitive Cloud Telephony Service to Create Smarter Voice Applications ] {{Webarchive|url=https://web.archive.org/web/20100628060540/http://denver.dbusinessnews.com/shownews.php?newsid=212773&type_news=past |date=2010-06-28 }} Denver Business Journal
• [https://www.forbes.com/feeds/prnewswire/2010/06/07/prnewswire201006071035PR_NEWS_USPR_____NE16568.html Plum Voice Unveils New Pollster Version of Plum Survey Platform]{{dead link|date=January 2025|bot=medic}}{{cbignore|bot=medic}} Forbes

Category:Telephony

Category:Speech recognition