RAC Limited#Roadside assistance

{{Infobox company

| name = RAC Limited

| logo = File:Rac logo.svg

| type = Private limited company

| founder = Frederick Simms

| area_served = United Kingdom, Republic of Ireland

| key_people = Rob Templeman
{{small|(Chairman)}}
Dave Hobday
{{small|(CEO)}}

| industry = Automotive services

| genre =

| products =

| services = Roadside assistance and insurance

| revenue = £501 million (2015){{cite web|url=http://www.carlyle.com/sites/default/files/reports/carlyleccr2016_0.pdf|title=2016 Corporate Citizenship Report|access-date=5 October 2016|publisher=The Carlyle Group}}

| operating_income = £95 million (2011){{cite web|url=http://www.rac.co.uk/pdfs/about-us/rac-group-annual-report-2011.aspx|title=Annual Report & Accounts 2011|access-date=15 October 2012|publisher=RAC Limited}}

| net_income =

| owner = CVC Capital Partners (50%)
GIC Private Limited (50%)

| num_employees = 3,700 (2011 average)

| parent =

| divisions =

| subsid = RAC Motoring Services Limited
RAC Financial Services Limited
RAC Insurance limited

| footnotes =

| foundation = 1897

| location_city = Walsall, West Midlands

| location_country = United Kingdom

| location =

| locations =

| caption =

| homepage = [http://www.rac.co.uk/ www.rac.co.uk]

}}

RAC Limited, called The RAC, is a British automotive services company headquartered in Walsall, West Midlands. Its principal services are roadside assistance and general insurance, and its subsidiaries include RAC Motoring Services Ltd, RAC Financial Services Ltd and RAC Insurance Limited. It was a private club owned by its members until sold in 1999, eventually acquired in 2014 and 2015 by GIC Private Limited and CVC Capital Partners.

The RAC's main competitors are The AA and Green Flag.{{citation needed|date=October 2021}}

History

File:1961RACAustinMinivan.jpg

The Royal Automobile Club was formed in 1897 by Frederick Richard Simms, which set up an "associate section" to provide members roadside assistance and motoring services. The club incorporated the associate section as R.A.C. Motoring Services Ltd. in 1978. In 1987, the organisation introduced an "Advanced Computer Aided Rescue System".

In 1991, it established the RAC Foundation as its research arm. The RAC Foundation was later turned into a charity, and received a legacy from Royal Automobile Club members when R.A.C. Motoring Services Ltd. was sold in 1999.{{cite web|url=http://www.racfoundation.org/about-us/history|title=History|publisher=RAC Foundation|url-status=dead|archive-url=https://web.archive.org/web/20120303230113/http://www.racfoundation.org/about-us/history|archive-date=3 March 2012|df=dmy-all}} British School of Motoring (BSM) was purchased by R.A.C. Motoring Services Ltd. in December 1998.{{cite web|url=http://www.driving.co.uk/5a1.html|title=History of the British School of Motoring (BSM)|publisher=British School of Motoring|access-date=2010-02-26|url-status=dead|archive-url=https://web.archive.org/web/20080512144430/http://www.driving.co.uk/5a1.html|archive-date=12 May 2008|df=dmy-all}}

File:rac.tower.arp.600pix.jpg in Almondsbury, Bristol]]

The RAC moved into the RAC Regional Control Centre adjacent to the Almondsbury Interchange in 1994, designed by Grimshaw Architects.{{Cite web |title=StackPath |url=https://grimshaw.global/projects/workplace/rac-regional-control-centre/ |access-date=2023-06-08 |website=grimshaw.global}}

In 1999, R.A.C. Motoring Services was sold by the members of the Royal Automobile Club to Lex Service for £437m, with each of the 12,000 members receiving £34,000, and each of the 4,000 RAC Motoring Services staff receiving £1,000.{{cite news |title=Windfalls for RAC members and staff |url=http://news.bbc.co.uk/1/hi/business/332102.stm |access-date=25 October 2021 |work=BBC News |date=30 April 1999}}

Lex Service renamed themselves RAC plc in 2002. In October 2000, RAC purchased Intergraph's Computer Aided Dispatch System (I/CAD), a Command and Control system.{{cite web|url=http://www.theautochannel.com/news/2000/10/24/009263.html|title=RAC Motoring Services Signs 4 Million Pounds Sterling Contract With Intergraph Public Safety|publisher=The Auto Channel}} The National Customer Service Awards' recognized the system with the 'Best Use of Technology in Customer Service' award in October 2004.{{cite press release|url=http://www.businesswire.com/news/home/20041021005558/en/RAC-Wins-National-Technology-Customer-Service-Award#.U_MAustby70|title=RAC Wins National Best Use of Technology in Customer Service Award With Intergraph I/CAD Command and Control System|publisher=Business Wire}}

Aviva acquired RAC plc for around £1.1 billion in March 2005.{{cite news|url=https://www.telegraph.co.uk/finance/newsbysector/banksandfinance/8593571/Aviva-sells-RAC-for-1bn.html|title=Aviva sells RAC for £1bn|date=2011-06-23|newspaper=The Telegraph|access-date=2012-08-28|location=London}} They sold some parts of the business for £500m, including RAC Auto Windscreens in December 2008, and BSM to a German company in January 2009.{{cite web|url=https://www.mirror.co.uk/news/city-news/2009/02/12/aviva-sell-bsm-to-german-firm-115875-21117355/|title=Aviva sell BSM to German firm|work=The Mirror|date=12 February 2009 }}{{cite news|url=https://www.telegraph.co.uk/finance/newsbysector/banksandfinance/insurance/8475168/Aviva-drives-towards-RAC-sale.html|title=Aviva drives towards RAC sale|first=Helia|last=Ebrahimi|date=2011-04-27|newspaper=The Telegraph|access-date=2012-08-28|location=London}} BSM was later sold to Acromas Holdings, which owns The Automobile Association.

Aviva ceased providing loans under the RAC brand name in January 2008, and dissolved its partnership with The Co-operative Bank. Aviva sold the RAC to The Carlyle Group in June 2011.{{cite news|url=https://www.theguardian.com/business/2011/jun/23/rac-sold-to-us-private-equity-firm-carlyle|title=RAC sold to American private equity firm Carlyle for £1bn|work=The Guardian | location=London|first1=Richard|last1=Wachman|first2=Julia|last2=Kollewe|date=2011-06-23}} Although Carlyle had planned a stock market flotation for the RAC,{{Cite web|url=http://www.cityam.com/1411694185/rac-float-skids-road-gic-buys-stake|title=RAC float skids off the road as GIC buys stake|last=FitzGerald|first=Thomas|date=2014-09-26|access-date=2016-09-21}} in September 2014 Carlyle agreed to sell almost half its stake to Singapore's sovereign wealth fund GIC Private Limited.{{Cite news|url=https://www.ft.com/content/26296508-449b-11e4-bce8-00144feabdc0|title=Singapore's GIC poised to buy large RAC stake|last=Chassany|first=Anne-Sylvaine|date=2014-09-25|newspaper=Financial Times|issn=0307-1766|access-date=2016-09-21}} In December 2015, Carlyle agreed to sell its remaining stake to CVC Capital Partners, in a transaction valuing the RAC at £1.4 billion.{{Cite web|url=http://news.sky.com/story/f1-shareholder-cvc-motors-to-1632bn8206-rac-deal-10337515|title=F1 Shareholder CVC Motors To £2bn RAC Deal|language=en-GB|access-date=2016-09-21}}

Services

=Roadside assistance=

File:rac.van.arp.jpg

The RAC has around 2,000 patrols that attend 2.8 million breakdowns each year, this includes overseas breakdowns with RAC Europe. The RAC covers eight million roadside assistance customers, with 2.2 million individual members and 4.5 million corporate customers. Their breakdown assistance centres operate 24/7, and deal with approximately four millions calls a year.

They have introduced, for trial, two hybrid vehicles, to cut fuel consumption and carbon emissions.{{cite web|url=http://www.rac.co.uk/about-us/|title=About us|publisher=RAC plc}} In May 2009, a survey by J.D. Power ranked the RAC highest in "satisfying roadside assistance customers" for the fourth consecutive year.{{cite web|url=http://content4.businesscenter.jdpower.com/JDPAContent/CorpComm/News/content/Releases/pdf/2009265-ukra.pdf|archive-url=https://web.archive.org/web/20160108063820/http://content4.businesscenter.jdpower.com/JDPAContent/CorpComm/News/content/Releases/pdf/2009265-ukra.pdf|url-status=dead|archive-date=2016-01-08|title=JD Power survey|publisher=JD Power|access-date=2012-08-28}} RAC Europe is breakdown cover for customers from the United Kingdom that travel to Europe.

RAC Europe covers forty seven European countries, and provides English speaking Incident Managers, available twenty four hours a day to assist. The office is based near Lyon, in Villeurbanne, France.

=Other=

RAC Vehicle Checks and Examinations conduct vehicle checks that show if a car has been stolen, written off, has outstanding finance or previous plates, is at risk of being sold illegally, and that its number plate and chassis number correspond.

RAC Vehicle Checks are conducted by Experian, while RAC Examinations Inspectors make physical checks on the car to make sure it is mechanically and structurally sound. The RAC also provides travel and traffic services including online route planners, in car navigation and help with travel documents.{{cite web|url=http://www.racnews.co.uk/index.asp?pageid=20 |title=RAC Products and Services |publisher=RAC plc |url-status=dead |archive-url=https://web.archive.org/web/20071010164130/http://www.racnews.co.uk/index.asp?pageid=20 |archive-date=10 October 2007 }}

Motorsport

File:Colin Turkington BMW 2007.jpg driving for Team RAC BMW at Snetterton]]

In 2006, RAC teamed up with WSR (West Surrey Racing) to form Team RAC and to race in the British Touring Car Championship (BTCC) with two MG ZS cars and from 2007 onwards, two (and sometimes three) BMW E90 320si cars. The racing cars were liveried in RAC's corporate orange and have achieved a number of wins, including winning the BTCC Independent Drivers Championship with Colin Turkington in 2007, 2008 and 2009.

Turkington was also able to clinch the outright win in the 2009 BTCC Drivers Championship for Team RAC. For 2010, RAC reduced their level of sponsorship with the team.