Richard B. Chase

Chase is known for the Production & Operations Management series book on Operations and Supply Chain{{Cite web | url=http://highered.mcgraw-hill.com/sites/0073525227/information_center_view0/ |title = Operations and Supply Chain Management Information Center}} with the 13th edition being co-authored with R. Jacobs. With versions in seven different languages, it is one of the world's most widely used texts on the topic.

Chase's two most cited articles, "Where Does the Customer Fit in a Service Operation?"{{citation|url=http://hbr.org/1978/11/where-does-the-customer-fit-in-a-service-operation/ar/1|title=Where Does the Customer Fit in a Service Operation?|author=Richard B. Chase|date=November 1978|journal=Harvard Business Review}} and "The Service Factory".{{citation|url=http://hbr.org/1989/07/the-service-factory/ar/1|title=The Service Factory|first1=Richard B.|last1=Chase|first2=David A.|last2=Garvin|date=July 1989|journal=Harvard Business Review}} have appeared in the Harvard Business Review.

Chase has served on the faculties of the Harvard Business School, University of Arizona, UCLA, IMD in Switzerland{{Cite web | url=http://www.aomonline.org/aom.asp?ID=&page_ID=72 |title = AOM Fellows}} Decision Sciences Institute,{{cite web |url=http://www.decisionsciences.org/people/fellow.asp |title=Decision Sciences Institute |accessdate=2008-03-26 |url-status=dead |archiveurl=https://web.archive.org/web/20080427014741/http://www.decisionsciences.org/people/fellow.asp |archivedate=2008-04-27 }} and POMS.

in 2013, Chase, with co-author Sriram Dasu, published The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business.

• 2004: Scholar of the Year {{Cite web | url=http://www.poms.org/2007/02/poms_fellows.html | title=POMS}} by the POM Division of the Academy of Management.
• 2007: lifetime achievement award from the Production and Operations Management Society{{Cite web |url=http://www.poms.org/2006/10/awards.html |title=POMS |access-date=2013-09-11 |archive-date=2013-09-10 |archive-url=https://web.archive.org/web/20130910080128/http://www.poms.org/2006/10/awards.html |url-status=dead }}
• 2009: Honored as a major contributor to the field of service operations management in the January issue of the POMS Journal and also was awarded the Lovelock Award {{Cite web | url=http://www.servsig.org/career.htm | title=AMA's Services Special Interest Group / SERVSIG's Home Page}} for his contribution to services by the American Marketing Association.
• 2010: Selected by the UCLA Anderson School of Management for their 100 Points of Impact {{Cite web |url=http://www.anderson.ucla.edu/x33470.xml |title=100 Points of Impact | UCLA Anderson School of Management |access-date=2013-09-11 |archive-date=2012-11-05 |archive-url=https://web.archive.org/web/20121105212719/http://www.anderson.ucla.edu/x33470.xml |url-status=dead }} honors.

• The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business, (with S. Dasu) McGraw Hill 2013
• Operations Management for Competitive Advantage (with N. Aquilano and R. Jacobs), McGraw-Hill/Irwin, Inc., 1973, 1977, 1981, 1985, 1989, 1992, 1995, 1998, 2000. (Among the three most widely adopted texts in Operations Management since 1974.) Reprinted in Spanish, Portuguese, Chinese, Simplified Chinese, and Russian.
• Mistakeproofing--Designing the Errors Out of the System (with D. Stewart), Productivity Press, 1995. (Reprinted in Icelandic.)
• Fundamentals of Operations Management (with N. Aquilano and M. Davis), McGraw-Hill/Irwin, Inc., 1991, 1994, 1998, 2000.
• Service Management Effectiveness (with D. Bowen and T. Cummings), Jossey-Bass, 1990.
• Management: A Life Cycle Approach (with D. Tansik and N. Aquilano), Richard D. Irwin, Inc., 1981.

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• [https://pressroom.usc.edu/richard-b-chase/ Chase] personal page

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Category:Year of birth missing (living people)

Category:Living people