SeeClickFix
{{short description|US digital communications system company}}
{{Infobox company
| name = SeeClickFix
| logo = SeeClickFix Wrench Heart.png
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| type =Private
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| founders ={{flatlist|
- Ben Berkowitz
- Kam Lasater
- Jeff Blasius
- Miles Lasater
}}
| defunct =
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| area_served =
| key_people =Ben Berkowitz {{small|(CEO)}}
| industry =Information technology
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| homepage = {{URL|www.seeclickfix.com}}
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| foundation = {{Start date|2008|09}}
| location_city =New Haven, Connecticut
| location_country =USA
| location =770 Chapel Street, 3rd Floor
| locations =
}}
SeeClickFix is a digital communications system company founded and based in downtown New Haven, Connecticut. The company runs a website and app which assist users in communicating with local governments about non-emergency issues. SeeClickFix was established in 2008, with co-founder Ben Berkowitz as chief executive officer.{{Cite web|title=15 questions with Ben Berkowitz|url=https://money.cnn.com/interactive/technology/15-questions-with-ben-berkowitz/index.html|access-date=2021-02-23|website=CNNMoney}}{{Cite web|url=http://thewhiteboardct.com/profiles/entrepreneur-profile-ben-berkowitz-seeclickfix/|title=Entrepreneur Profile: Ben Berkowitz, SeeClickFix|last=Gribskov|first=Alena|date=|website=The White Board: Advancing Entrepreneurship in Connecticut|publisher=|access-date=}}
The company was acquired by CivicPlus in 2019.{{Cite web |date=2019-10-11 |title=CivicPlus Acquires 311 Software Company SeeClickFix |url=https://www.govtech.com/biz/CivicPlus-Acquires-311-Software-Company-SeeClickFix.html |access-date=2022-06-22 |website=GovTech |language=en}}
Website
SeeClickFix is an issue reporting platform which allows people to report non-emergency neighborhood issues to local government bodies,{{Cite web|title=Using GPS To Tag Potholes|url=https://www.npr.org/templates/story/story.php?storyId=124371598|access-date=2021-02-23|website=NPR.org|language=en}}{{Cite book|last1=Rahman|first1=K. Sabeel|url=https://books.google.com/books?id=fymqDwAAQBAJ&pg=PA129|title=Civic Power: Rebuilding American Democracy in an Era of Crisis|last2=Russon Gilman |first2=Hollie |date=2019-08-29|publisher=Cambridge University Press|isbn=978-1-108-38660-9|language=en}} assisting city staff.{{Cite web|date=2019-05-16|title='Show Me City' salutes MCPD during National Police Week|url=https://apnews.com/article/81c5542f30654923a0fa08dcbb4f68c3|access-date=2021-03-16|website=Associated Press}} The tool has a free mobile app that maps user comments. Users may add comments, suggest courses of action, or add video and picture documentation. Users can receive notifications based on selected areas and keywords.{{Cite journal |last=Mergel |first=Ines A. |date=2012 |title=Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting |url=http://www.ssrn.com/abstract=1992968 |journal=SSRN Electronic Journal |language=en |doi=10.2139/ssrn.1992968 |issn=1556-5068}}{{Cite news|last=Johnson|first=Steven|date=2012-09-22|title=Peer Power, from Potholes to Patents|language=en-US|work=Wall Street Journal|url=https://online.wsj.com/article/SB10000872396390444165804578008511493789642.html|access-date=2021-02-23|issn=0099-9660}}
The site also allows anonymous reporting to file complaints against others which may lead to someone being cited, arrested, fined, or towed.{{Cite web|last=Sisson|first=Patrick|date=2017-02-07|title=How a simple app can actually empower street-level democracy|url=https://archive.curbed.com/2017/2/7/14541760/311-app-digital-citizen-seeclickfix-digital-democracy|access-date=2021-03-08|website=Curbed|language=en}}
This has led to concerns by some that SeeClickFix.com is enabling a culture of snitching that tends to disproportionately target the homeless and other poor and marginalized people. {{Cite web|title=Other|url=https://seeclickfix.com/issues/15275624|access-date=2024-01-11|language=en|website=SeeClickFix.com|date=14 September 2023 }}
News outlets following stories from SeeClickFix have prompted responses from local government.{{cite web|url=https://www.nytimes.com/2010/01/04/business/media/04click.html|title=Newspapers See the Appeal of a Local Web Gadget, SeeClickFix|first=Daniel E.|last=Slotnik|date=January 3, 2010|work=The New York Times |access-date=July 16, 2017}}
According to the company, about 300 municipalities subscribed to it in 2017.
See also
- 3-1-1, U.S. non-emergency service telephone number
- Find It, Fix It, a municipal customer service application developed for the city of Seattle
References
{{Reflist}}
External links
- {{Official website|http://seeclickfix.com}}
{{DEFAULTSORT:SeeClickFix}}
Category:Collaborative mapping
Category:Companies based in New Haven, Connecticut
Category:Open government in the United States
Category:Software companies established in 2008
Category:Online publishing companies of the United States
Category:Software companies based in Connecticut
Category:American companies established in 2008