Service science, management and engineering

Service systems are designed and constructed, are often very large, and, as complex systems, they have emergent properties. This makes them an engineering kind of system (in MIT's terms).{{cite web|title=MIT-NSF Workshop on Smarter Service Systems|url=https://web.mit.edu/mitssrc/nsf/index.html}} {{cite web|title=The Continuing Evolution of Service Science|date=8 August 2016 |url=http://ide.mit.edu/news-blog/blog/continuing-evolution-service-science}} For instance, large-scale service systems include major metropolitan hospitals, highway or high-rise construction projects, and large IT outsourcing operations in which one company takes over the daily operations of IT infrastructure for another. In all these cases, systems are designed and constructed to provide and sustain service, yet because of their complexity and size, operations do not always go as planned or expected, and not all interactions or results can be anticipated or accurately predicted.

As the world becomes more complex and uncertain socially and economically, a computational thinking approach has been proposed to model the dynamics and adaptiveness of a service system, aimed at fully leveraging today's ubiquitous digitized information, computing capability and computational power so that the service system can be studied qualitatively and quantitatively. Qiu, R. (2009) [https://pubsonline.informs.org/doi/10.1287/serv.1.1.42 "Computational Thinking of Service Systems: Dynamics and Adaptiveness Modeling"] "INFORMS Service Science Vol 1., No 1."

SSME has been used to describe higher education as a service delivered by colleges and universities that are viewed as complex systems. Pavlov, O.V. and F. Hoy [https://link.springer.com/chapter/10.1007/978-3-319-98512-1_24 "Toward the service science of education"] In Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício, Yuriko Sawatani (Eds.). 2019. Handbook of Service Science, Volume II. New York, Springer.

SSME is often referred to as service science for short.Spohrer, J., Kwan SK. (2009) [https://www.researchgate.net/publication/220418372_Service_Science_Management_Engineering_and_Design_SSMED_An_Emerging_Discipline_-_Outline_References "Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References"], International Journal of Information Systems in the Service Sector, Vol. 1, No. 3. The flagship journal Service Science is published by the professional association INFORMS. The journal publishes innovative and original papers on all topics related to service, including work that crosses traditional disciplinary boundaries.

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• Customer service
• Enterprise architecture
• Managed services
• Secure Operations Language
• Service (economics)
• Service design
• Service dominant logic (marketing)
• Service economy
• Service management
• Services marketing
• Service provider
• Viable systems approach
• Web service

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• Andersen B, Howells J, Hull R, Miles I, Roberts J (eds.) (2000) [https://www.e-elgar.com/shop/usd/knowledge-and-innovation-in-the-new-service-economy-9781840645729.html "Knowledge and Innovation in the New Service Economy."] Cheltenham UK: Edward Elgar.
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• Gadrey J, Gallouj F (eds.) (2002) [https://www.e-elgar.com/shop/usd/productivity-innovation-and-knowledge-in-services-9781840649697.html "Productivity, Innovation and Knowledge in Services: New Economic and Socio-Economic Approaches."] Cheltenham UK: Edward Elgar.
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• Maglio PP, Kieliszewski CA, Spohrer JC (eds.) (2010) [https://doi.org/10.1007/978-1-4419-1628-0 “Handbook of Service Science.”] New York NY USA: Springer.
• Pym D, Taylor R, Tofts C (2007) [https://www.hpl.hp.com/techreports/2007/HPL-2007-22.pdf "Public Services Innovation through Technology.]" Bristol UK: Hewlett-Packard.
• Qiu RG (2014) [https://www.wiley.com/en-us/exportProduct/pdf/9781118108239 "Service Science: The Foundations of Service Engineering and Management."] Hoboken NJ USA: John Wiley & Sons.
• Rennick, Dawn M (2015) [https://www.researchgate.net/publication/283711693_Moving_the_high_tech_industry_forward_toward_service_science_competency_A_case_study_of_ABC_association "Moving the high tech industry forward toward service science competency: A case study of ABC association]", "Doctoral dissertation, Capella University"
• Xiong G, Liu Z, Liu XW, Zhu, Shen D (2013) [https://doi.org/10.1016/C2011-0-07830-4 "Service Science, Management, and Engineering: Theory and Applications."] Cambridge MA USA: Academic Press.

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Category:Services sector of the economy