Social business process management

Social BPM is a discipline which combines traditional Business Process Management techniques with Web 2.0 "social" tools and technologies, to facilitate business improvement efforts.{{cite web | url=http://whatis.techtarget.com/definition/social-BPM-business-process-management | title=What is Business Process Management? An In-Depth BPM Guide }}

There is debate about whether Social BPM is a methodology, a set of technologies, or just a buzzword. Forrester Research's Clay Richardson defines Social BPM to include:

• A methodology
• Social Networking principles
• A combination of Web 2.0 and social tools with BPM to enable bi-directional collaboration

{{cite web |url=http://blogs.forrester.com/clay_richardson/10-05-20-social_bpm_methodology_technology_or_just_lot_hype |title=Is Social BPM A Methodology, A Technology, Or Just A Lot Of Hype? {{!}} Forrester Blogs |website=blogs.forrester.com |url-status=dead |archive-url=https://web.archive.org/web/20100603124707/http://blogs.forrester.com/clay_richardson/10-05-20-social_bpm_methodology_technology_or_just_lot_hype |archive-date=2010-06-03}}