Support.com#Merger

In September 1997, Mark Pincus, Scott Dale, and Cadir Lee launched Replicase Inc., a software company in Redwood City, California.{{cite web|last1=Gruner|first1=Stephanie L|title=Start Up. Cash Out. Repeat.|url=http://www.inc.com/magazine/19980515/1128_pagen_4.html|website=Inc.|accessdate=15 November 2016|date=15 May 1998}}{{cite web |title=How Zynga grew from gaming outcast to $9 billion social game powerhouse |url=https://venturebeat.com/2011/12/12/zynga-history/ |website=venturebeat.com |date=12 December 2011 |accessdate=14 November 2019}} SoftBank invested $2.5 million in the company.

In October 1998, Replicase was renamed Tioga Systems, Inc., coinciding with the relocation of the corporate headquarters to Palo Alto, California.{{cite web |url=http://www.secinfo.com/dut49.5Qk.b.htm |title=Company renamed Tioga Systems, Inc.}} The company's focus moved to self-healing software, the idea that Windows applications could automatically fix any problems they encountered.{{cite web |title=Tioga Updates Self-Healing Software |url=https://www.informationweek.com/tioga-updates-self-healing-software-/d/d-id/1007286 |website=informationweek.com |accessdate=14 November 2019}}

In August 1999, Radha Basu, coming from Hewlett-Packard, was appointed president and CEO, with Pincus moving to chairman.{{cite web |date=7 August 1999 |title=People In Business |url=https://www.sfgate.com/business/article/People-In-Business-2915702.php |accessdate=14 November 2019 |website=sfgate.com}}

In December 1999, the company changed its corporate name to Support.com, then headquartered in Redwood City.{{cite web |url=http://www.secinfo.com/dut49.5Qk.b.htm |title=Company renamed support.com, Inc.}} Its focus shifted to providing support software for enterprise companies.{{cite web |title=Where social media's "It Boy" cut his teeth |url=https://fortune.com/2009/11/17/where-social-medias-it-boy-cut-his-teeth/ |website=fortune.com |accessdate=14 November 2019}}

The company went public with an IPO on July 19, 2000, backed by Credit Suisse First Boston.{{cite web|url=http://news.cnet.com/Support.com-soars-in-debut/2100-12_3-263339.html|title=Support.com soars in debut | work=cnet}}{{cite news|url=https://www.latimes.com/archives/la-xpm-2000-jul-20-fi-55652-story.html|title=Ticker Talk | work=Los Angeles Times | date=July 20, 2000}}{{cite web |title=Support.com Surges in IPO; Argonaut Also Closes Higher |url=https://www.wsj.com/articles/SB964024663212846689 |website=Wall Street Journal |accessdate=14 November 2019}}

On March 28, 2002, Support.com was renamed SupportSoft, Inc.{{cite book |last1=Lester |first1=David |url=https://books.google.com/books?id=-iSPDwAAQBAJ&q=supportsoft+renamed+support.com&pg=PT43 |title=How They Started Digital |date=2012 |publisher=Crimson |isbn=9781780591612}}{{cite web |url=https://www.sec.gov/Archives/edgar/data/1104855/000101287002001570/0001012870-02-001570-index.htm |title=Company renamed SupportSoft, Inc.}} On June 23, 2009, the enterprise technology of SupportSoft was acquired by Consona Corporation, and the company name was changed back to Support.com.{{cite web |url=https://www.sec.gov/Archives/edgar/data/1104855/000119312509119429/ddefm14a.htm |title=Company renamed Support.com, Inc.}} Support.com acquired Core Networks in 2004; YourTechOnline in 2008; and Sammsoft in 2009.{{cite web |title=Support.com - Sammsoft |url=https://www.startupranking.com/acquisition/support-com-acquires-sammsoft-6169 |accessdate=14 November 2019 |website=startupranking.com}} In 2011, the company acquired SUPERAntiSpyware.{{cite web |title=SUPERAntiSpyware |url=https://www.pcrisk.com/top-spyware-removers/superantispyware |accessdate=14 November 2019 |website=pcrisk.com}} In 2012, the company acquired RightHand IT.

In April 2006, Basu stepped down,{{cite web |date=2 April 2007 |title=Insider Trading: An era is ending at SupportSoft |url=https://www.mercurynews.com/2007/04/02/insider-trading-an-era-is-ending-at-supportsoft/ |accessdate=14 November 2019 |website=mercurynews.com}} and Josh Pickus was named CEO, coming from CA Technologies.{{cite web |title=SupportSoft: Working with Dell, and betting its future on PC problems |url=https://fortune.com/2007/10/12/supportsoft-working-with-dell-and-betting-its-future-on-pc-problems/ |accessdate=14 November 2019 |website=fortune.com}} On April 1, 2014, Pickus resigned from his position as president and CEO.{{cite web |title=Support.com CEO Josh Pickus to Step Down in April |url=https://corporate.support.com/news/press-release/support-com-ceo-josh-pickus-to-step-down-in-april.html/ |accessdate=14 November 2019 |website=support.com}} In May 2014, Elizabeth Cholawsky, formerly of Citrix Systems, was announced as Support.com's new CEO.{{cite web |title=Elizabeth Cholawsky will call the shots on this piece of the cloud |url=https://www.bizjournals.com/bizwomen/news/latest-news/2014/05/elizabeth-cholawsky-will-call-the-shots-on-this.html |accessdate=14 November 2019 |website=bizjournals.com}} In October 2016, Richard Bloom was appointed interim president and CEO, with the interim tag later being removed.{{cite web |title=Support.com Names Rick Bloom Interim President and CEO |url=https://corporate.support.com/news/press-release/support-com-names-rick-bloom-interim-president-ceo.html/ |accessdate=14 November 2019 |website=support.com}} On August 10, 2020, Support.com announced that Lance Rosenzweig would succeed Bloom as president and CEO.{{Cite web |date=2020-08-10 |title=Support.com Announces CEO Transition |url=https://finance.yahoo.com/news/support-com-announces-ceo-transition-223500141.html |access-date=2024-10-17 |website=Yahoo Finance |language=en-US}}

On September 15, 2021, cryptocurrency mining and power generation company Greenridge Generation Holdings acquired Support.com in a reverse takeover.{{Cite web |date=2021-09-23 |title=After Merger with Support.com, Greenidge Generation Provokes Interest |url=https://www.nasdaq.com/articles/after-merger-with-support.com-greenidge-generation-provokes-interest-2021-09-23 |url-status=dead |access-date=2023-08-23 |website=Nasdaq.com |archive-date=2023-08-24 |archive-url=https://web.archive.org/web/20230824030501/https://www.nasdaq.com/articles/after-merger-with-support.com-greenidge-generation-provokes-interest-2021-09-23 }}

In 2023, SuperAntiSpyware was sold to RealDefense SE.{{Cite web |date=2023-01-27 |title=Software Security Acquisition: RealDefense Buys SUPERAntiSpyware from Support.com - |url=https://www.msspalert.com/news/software-security-acquisition-realdefense-buys-superantispyware-from-support-com |access-date=2023-08-24 |website=MSSP Alert |language=en}}

• TechSolutions - direct-to-consumer tech support for connected devices with help from live tech support agents via phone, chat, or virtual house calls; includes Support.com Guided Paths, free self-support tools
• Virtual call center services and remote IT Help desk support - outsourced technical support services including remote call center operations and software platform to enable remote call center teams
• Nexus - cloud-based software for support interaction optimization{{cite web |title=Support.com Introduces Nexus Self-Support |url=https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Support.com-Introduces-Nexus-Self-Support-107023.aspx |website=destinationcrm.com |accessdate=14 November 2019}}
• Small business tech support services - RightHand IT and remote tech support for small business

In October 2013, Support.com announced the latest version of its Nexus Service Delivery Platform, which included expanded service for mobile devices and real-time analytics.{{cite web |title=Support.com Updates Its Nexus Service Delivery Platform |url=https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/Support.com-Updates-Its-Nexus-Service-Delivery-Platform--92339.aspx |website=destinationcrm.com |accessdate=14 November 2019}} ts TechSolutions consumer tech support was announced in October 2019.{{cite web |title=Support.com Introduces TechSolutions, a Better Tech Support Experience from Start to Finish |url=https://corporate.support.com/support-com-introduces-techsolutions-a-better-tech-support-experience-from-start-to-finish/ |website=support.com |accessdate=14 November 2019}}

The company's customers have included Zendesk, Upclick, SiOnyx, Cox Communications and Comcast.{{cite web |title=Support.com Cloud Agent Support Adopted by Upclick |url=https://www.contactcenterworld.com/view/contact-center-news/support.com-cloud-agent-support-adopted-by-upclick-to-maximize-quality-of.aspx |website=contactcenterworld.com |accessdate=14 November 2019}}{{cite web |title=Sionyx and Support.com Launch Innovative Support Experience |url=https://www.marketwatch.com/press-release/sionyx-and-supportcom-launch-innovative-support-experience-2019-01-03 |website=marketwatch.com |accessdate=14 November 2019}}{{cite web |title=Support.com and InstallerNet Partner to Bring Integrated Customer Support Solutions to Manufacturers and Service Providers |url=https://www.twice.com/the-wire/supportcom-installernet |website=twice.com |accessdate=14 November 2019}}{{cite web |title=Support.com: Buy Before It's Too Late |url=https://seekingalpha.com/article/4153371-support-com-buy-late |website=seekingalpha.com |accessdate=14 November 2019}} The company has entered into partnerships with companies including InstallerNet, Office Depot, AOL, Staples, Sony, OnForce, and Absolute Software Corporation.{{cite web |title=Staples Offers Tablet Setup and Security Service |url=https://risnews.com/staples-offers-tablet-setup-and-security-service |website=risnews.com |accessdate=14 November 2019}} The company also launched a partnership with Target to provide tech support for Target's MyTGTtech solution.{{cite web |title=Target Tech supports the following |url=https://targettechsupport.com/about/ |website=targettechsupport.com |accessdate=14 November 2019}}

{{see also|AOL#AOL's_Computer_Checkup_"scareware"}}

On February 27, 2012, a class action lawsuit was filed against Support.com and AOL, claiming that their Computer Checkup software would offer to perform a free scan, purposely find problems that did not actually exist and then offer to sell software to remedy those problems. Both AOL and Support.com settled the claim on May 30, 2013, by offering a refund to consumers up to a total amount of $8.5 million.{{cite news | url=http://www.mediapost.com/publications/article/200692/aol-supportcom-settle-scareware-lawsuit-for-85.html | title=AOL, Support.Com Settle Scareware Lawsuit For $8.5 Million | work=MediaPost | date=May 20, 2013 | accessdate=October 7, 2014 | author=Davis, Wendy}}{{cite web |url=http://docs.justia.com/cases/federal/district-courts/california/candce/3:2012cv00609/251021/61/ |title=FINAL JUDGMENT ORDER. Signed by Magistrate Judge Jacqueline Scott Corley on 5/30/2013}}

In December 2016, a complaint was filed against Support.com and Office Depot alleging their free PC Health Check Program used by Office Depot purposely misidentified malware symptoms, and that consumers were then encouraged to purchase repair services. In March 2019, Office Depot agreed to pay $25 million and Support.com agreed to pay $10 million to settle the complaint. Support.com suspended use of the PC Health Check Program in 2016.{{cite web |title=Office Depot and Tech Support Firm Will Pay $35 Million to Settle FTC Allegations That They Tricked Consumers into Buying Costly Computer Repair Services |url=https://www.ftc.gov/news-events/press-releases/2019/03/office-depot-tech-support-firm-will-pay-35-million-settle-ftc |website=ftc.gov |date=27 March 2019 |accessdate=14 November 2019}}{{cite web |title=Office Depot and Support.com to pay $35 million |url=https://www.washingtonpost.com/business/2019/03/28/office-depot-supportcom-pay-million-settle-charges-tech-support-scam/ |website=washingtonpost.com |accessdate=14 November 2019}}{{cite web |title=Office Depot, Support.com Fined $35M for Tricking Consumers |url=https://www.pcmag.com/news/367477/office-depot-support-com-fined-35m-for-tricking-consumers |website=pcmag.com |accessdate=14 November 2019}}

{{reflist|30em}}

• {{Official website}}{{Finance links

|name = Support.com Inc.

|symbol = SPRT

|sec_cik = 1104855

|hoovers = Supportcom_Inc.e32e934a0280995a

}}

Category:American companies established in 1997

Category:Companies based in Sunnyvale, California

Category:Help desk software

Category:Companies formerly listed on the Nasdaq

Category:Software companies based in California

Category:Multinational companies

Category:Software companies established in 1997

Category:Software companies of the United States

Category:2000 initial public offerings