SupportYourApp
{{Infobox company
| type = Private
| industry = Outsourcing, Customer Support
| founded = 2010
| hq_location_country = USA
| area_served = Worldwide
| key_people = Daria Leshchenko (CEO)
Dan Engel (Advisory Board Member)
| services = Customer Support. Technical Support. Back-Office Support
| num_employees = 1200
| website = https://supportyourapp.com/
}}
SupportYourApp is a global company that outsources customer and technical support services for tech companies.{{Cite web |date=2021-03-08 |title=Галерея замість галери. Навіщо бізнесу колекції мистецтва в офісі — Forbes.ua |url=https://forbes.ua/lifestyle/galereya-vmesto-galery-zachem-biznesu-kollektsii-iskusstva-v-ofisakh-04032021-1113 |access-date=2024-12-13 |website=forbes.ua |language=uk}} The company offers support in various languages for industries such as SaaS, fintech, e-commerce, cybersecurity, hardware, healthcare, and software development.{{Cite web |title=Railsware, SupportYourApp, AlexSoft та DataArt увійшли до рейтингу Inc. 5000 найшвидше зростаючих компаній США |url=https://ain.ua/2024/08/13/reiting-inc-5000/ |access-date=2024-12-13 |website=ain.ua |language=uk}}{{Cite web |title=Керівна партнерка SupportYourApp потрапила до рейтингу жінок, які змінили світ, за версією Inc |url=https://dev.ua/news/keruiucha-partnerka-supportyourapp |access-date=2024-12-13 |website=dev.ua |language=uk-UA}}{{Cite web |last=korneev |date=2024-10-28 |title=SupportYourApp, Welcome to IT Ukraine Association |url=https://itukraine.org.ua/en/supportyourapp-welcome-to-it-ukraine-association/ |access-date=2024-12-13 |website=Асоціація "IT Ukraine" |language=en-US}}
SupportYourApp is also a group of companies, including Label Your Data, specializing in data labeling for machine learning; and Outstaff Your Team, which assists tech businesses in outstaffing technical personnel.{{Cite web |date=2020-10-02 |title=Компанія SupportYourApp презентувала третій офіс в Києві |url=https://marieclaire.ua/lifestyle/art-ob-yekt-yak-kompaniyi-supportyourapp-vdalosya-peretvoriti-ofis-na-vitvir-mistetstva |access-date=2024-12-13 |website=Marie Claire - женский журнал - все о моде, звездах и красоте |language=ru-RU}}
History
SupportYourApp was founded in 2010 as an in-house team in IIG holding that provided customer and technical support in English for its products. Later, this in-house team was spun off and rebranded as Yellow Media Group before eventually evolving into SupportYourApp, specializing in customer support and help desk services for tech companies.{{Cite web |last=Твердь |first=Олег |date=2019-10-11 |title=Бессонница на аутсорсе. Как SupportYourApp оказывает клиентскую поддержку компаниям в 25 странах |url=https://vctr.media/support-your-everything-29739/ |access-date=2024-12-13 |website=Vector |language=ru}}{{Cite web |title=Керівна партнерка SupportYourApp потрапила до рейтингу жінок, які змінили світ, за версією Inc |url=https://dev.ua/news/keruiucha-partnerka-supportyourapp |access-date=2024-12-13 |website=dev.ua |language=uk-UA}}
In 2012, SupportYourApp acquired its first international clients and opened its first office. In 2013, Dan Engel joined the company as an advisor, and in 2014, the company rebranded to SupportYourApp and Daria Leshchenko was officially appointed as CEO of SupportYourApp.{{Cite web |last=Твердь |first=Олег |date=2019-10-11 |title=Бессонница на аутсорсе. Как SupportYourApp оказывает клиентскую поддержку компаниям в 25 странах |url=https://vctr.media/support-your-everything-29739/ |access-date=2024-12-13 |website=Vector |language=ru}}
By 2017, the team had grown to 100 members, and Daria was recognized in KyivPost's Top 30 Under 30 list.{{Cite web |last=Ponomarenko |first=Illia |date=2017-12-01 |title=Daria Leshchenko: Entrepreneur aims to create global tech empire after success with SupportYourApp - Dec. 01, 2017 |url=https://archive.kyivpost.com/tiger-conference/ukraines-top-30-under-30/darya-leshchenko-entrepreneur-aims-create-global-tech-empire-success-supportyourapp.html |access-date=2024-12-13 |website=Kyiv Post}} In 2018, SupportYourApp earned ISO/IEC 27001 certification in data security and quality management. The company also achieved PCI DSS certification in 2019.{{Cite web |title=IAF Certification Validation - IAF CertSearch |url=https://www.iafcertsearch.org/certification/LqcU1IjwEvDHcmRCtpkc130X |access-date=2024-12-13 |website=www.iafcertsearch.org}}[https://www.inc.com/profile/daria-leshchenko Daria Leshchenko - Inc.com] SupportYourApp is GDPR, CCPA and HIPAA compliant.
In April 2019, the company acquired the startup S.H.E. (SHEis.ai), which was developing NLP (Natural Language Processing) systems. The company's developments formed the basis of AI systems integrated into the help desk solutions that the company developed.{{Cite web |last=Твердь |first=Олег |date=2019-10-11 |title=Бессонница на аутсорсе. Как SupportYourApp оказывает клиентскую поддержку компаниям в 25 странах |url=https://vctr.media/support-your-everything-29739/ |access-date=2024-12-13 |website=Vector |language=ru}} In the same year, SupportYourApp opened its second office, known as the "art office," which featured paintings and murals by contemporary artists.{{Cite web |date=2021-03-08 |title=Галерея замість галери. Навіщо бізнесу колекції мистецтва в офісі — Forbes.ua |url=https://forbes.ua/lifestyle/galereya-vmesto-galery-zachem-biznesu-kollektsii-iskusstva-v-ofisakh-04032021-1113 |access-date=2024-12-13 |website=forbes.ua |language=uk}}
In 2021, SupportYourApp integrated AI-driven support into its operations, offering machine learning tools to optimize customer service processes.{{Cite web |last=Шкальова |first=Анастасія |date=2021-08-31 |title=Українська SupportYourApp отримала дві нагороди на конкурсі роботодавців |url=https://vctr.media/ua/ukrayinska-supportyourapp-otrimala-dvi-nagorodi-na-konkursi-robotodavcziv-77425/ |access-date=2024-12-13 |website=Vector |language=uk}}
In 2022, SupportYourApp was listed in the TOP 50 Inspiring Workplaces in EMEA and became a Globee Golden Winner.{{Cite web |title=Top Inspiring Workplaces 2022 - EMEA |url=https://www.inspiring-workplaces.com/top-inspiring-workplaces-2022-emea |access-date=2024-12-13 |website=Inspiring Workplaces |language=en}}{{Cite web |last=Awards |first=Globee |date=2022-05-05 |title=Globee® Awards Announces winners in 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards |url=https://globeeawards.com/globee-awards-announces-winners-in-9th-annual-2022-sales-marketing-customer-success-and-operations-awards/ |access-date=2024-12-13 |website=Globee® Business Awards |language=en-US}}
In 2023, CEO Daria Leshchenko was included in Inc.'s 200 Female Founders list.[https://www.inc.com/female-founders/2023 Female Founders 2023 - Inc.com] Also, she received the Accomplished Leader Award from the Customer Contact Association (CCA).{{Cite web |title=CCA {{!}} PRESS RELEASE - The winners of CCA Awards 2023 are... |url=https://www.cca-global.com/content/latest/article/2023/04/press-release--the-winners-of-cca-awards-2023-are-345/ |access-date=2024-12-13 |website=www.cca-global.com}}
In 2024, the company was included in the Inc. 5000 list and won the Excellence in Customer Service Award from the Business Intelligence Group.{{Cite web |date=2024-10-01 |title=Четвертий артофіс у Києві та інноваційні підходи до залучення талантів: як SupportYourApp розвивається попри виклики — Forbes.ua |url=https://forbes.ua/company/chetvertiy-art-ofis-u-kievi-ta-innovatsiyni-pidkhodi-do-zaluchennya-talantiv-yak-supportyourapp-rozvivaetsya-popri-vikliki-01102024-23882 |access-date=2024-12-13 |website=forbes.ua |language=uk}}{{Cite web |title=Customer Service Stars Shine Bright: 102 Winners Announced in 2024 Excellence Awards {{!}} News {{!}} Business Intelligence Group |url=https://www.bintelligence.com/posts/customer-service-stars-shine-bright-102-winners-announced-in-2024-excellence-awards |access-date=2024-12-13 |website=www.bintelligence.com |language=en}}[https://www.inc.com/profile/daria-leshchenko Daria Leshchenko - Inc.com]
Services
SupportYourApp delivers customer, technical, and back-office support with AI-driven solutions for industries like SaaS, fintech, healthcare, IoT, and e-commerce. It provides multilingual, omnichannel customer support across phone, chat, email, and social media, handling front desk and Tier 1–3 inquiries.{{Cite web |date=2020-10-02 |title=Компанія SupportYourApp презентувала третій офіс в Києві |url=https://marieclaire.ua/lifestyle/art-ob-yekt-yak-kompaniyi-supportyourapp-vdalosya-peretvoriti-ofis-na-vitvir-mistetstva |access-date=2024-12-13 |website=Marie Claire - женский журнал - все о моде, звездах и красоте |language=ru-RU}}{{Cite web |last=korneev |date=2024-10-28 |title=SupportYourApp, Welcome to IT Ukraine Association |url=https://itukraine.org.ua/en/supportyourapp-welcome-to-it-ukraine-association/ |access-date=2024-12-13 |website=Асоціація "IT Ukraine" |language=en-US}}
= Products =
QCRM: An enterprise-level helpdesk for managing multi-channel support. It brings emails, messengers, and calls into one shared inbox, with built-in phone support to handle calls directly. Designed for large teams, QCRM offers clear ticket management, full customer history, and top-level security with PCI DSS and ISO compliance to keep your data safe.{{Cite web |last=Твердь |first=Олег |date=2019-10-11 |title=Бессонница на аутсорсе. Как SupportYourApp оказывает клиентскую поддержку компаниям в 25 странах |url=https://vctr.media/support-your-everything-29739/ |access-date=2024-12-19 |website=Vector |language=ru}}
Quidget: A no-code AI assistant that automates up to 80% of support queries with human-like responses. It supports multiple languages, seamlessly escalates complex cases to human agents via Zendesk or Euphoric.ai, and is trained on website content or knowledge bases for precise answers without fabrication.{{Cite web |title=Quidget Software Reviews, Demo & Pricing - 2024 |url=https://www.softwareadvice.com/product/449752-Quidget/ |access-date=2024-12-13 |website=www.softwareadvice.com}}[https://www.producthunt.com/products/quidget/reviews Quidget Reviews - Product Hunt]
Public activities
In response to the full-scale war in Ukraine in 2022, the company has also contributed to humanitarian aid efforts.{{Cite web |title=«Я ніколи не мріяла стати власницею бізнесу» — випускниця МІМ Дар'я Лещенко про нагороди, допомогу військовим та освіту |url=https://mim.kyiv.ua/news/ya-nkoli-ne-mryala-stati-vlasniceyu-bznesu |access-date=2024-12-13 |website=mim.kyiv.ua |language=uk}}