System Center Service Manager

{{short description|Incident and Ticketing Software by Microsoft}}

{{Infobox Software

| name = System Center Service Manager

| logo =

| screenshot =

| caption =

| developer = Microsoft

| latest_release_version = 2016

| latest_release_date = October 2016

| operating_system = Microsoft Windows

| platform = x64

| language =

| genre = Systems management

| license = Trialware

| website = {{URL|https://www.microsoft.com/en-us/system-center}}

}}

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems.{{Cite web|title=Service Manager|url=https://docs.microsoft.com/en-us/system-center/scsm/service-manager|last=JYOTHIRMAISURI|website=docs.microsoft.com|language=en-us|access-date=2020-05-20}} {{Cite web|title=System Center Service Manager Enterprise IT Software Reviews {{!}} Gartner Peer Insights|url=https://gartner.com/market/it-service-management-tools/vendor/microsoft/product/microsoft-system-centre-service-manager|last=Inc|first=Gartner|website=Gartner|language=en|access-date=2020-05-20}}{{dead link|date=December 2021|bot=medic}}{{cbignore|bot=medic}}

Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and ITIL.

SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.{{Cite web|title=System Center Service Manager – www.contoso.se|url=http://contoso.se/blog/?cat=25|language=en-US|access-date=2020-05-20}}{{Cite book|title=SCSM 2012 Unleashed|date=29 October 2013|isbn=978-0672337079 |last1=Meyler|first1=Kerrie|last2=Hoecke|first2=Kurt Van|last3=Erskine|first3=Samuel|last4=Buchanan|first4=Steven|publisher=Pearson Education}}