TTEC

{{Infobox company

| name = TTEC Holdings, Inc.

| former_name = TeleTech Holdings, Inc.

| logo = TTEC Logo Steel.png

| type = Public

| image = Teletech call cent BACOLOD.jpg

| image_caption = A production floor in the Philippines

| traded_as = {{NASDAQ|TTEC}}
S&P 600 Component

| ISIN = US89854H1023

| foundation = {{start date and age|1982}}

| founder = Kenneth D. Tuchman

| location_city = Austin, Texas

| location_country = United States

| locations = 21 countries

| area_served = Multi-national

| key_people = Kenneth D. Tuchman (CEO)

| industry = Customer experience technology, Business process outsourcing, Offshore outsourcing

| products =

| services =

| revenue = 2.208 billion USD

| revenue_year = 2024

| operating_income =

| net_income =

| assets =

| equity =

| owner =

| num_employees = 60,000

| parent =

| divisions =

| subsid =

| caption =

| homepage = {{url|http://ttec.com}}

| footnotes = {{cite web|title=SEC Filing|url=https://seekingalpha.com/filing/3827351|accessdate=January 9, 2018}}AR2020>{{Cite web|last=|first=|date=|title=TTEC 2020 Annual Report|url=https://investors.ttec.com/static-files/fe43fef8-6ebe-4efa-beb3-a86ab5260a63|access-date=|website=TTEC.com}}WSJ>{{Cite web|last=|first=|date=|title=TTEC Income Statement|url=https://www.wsj.com/market-data/quotes/TTEC/financials/annual/income-statement|access-date=|website=WSJ.com}}

}}

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company with its primary place of business in Austin, Texas.

Kenneth D. Tuchman is the founder, chairman and CEO.{{Cite web |title=Ken Tuchman, Ttec Holdings Inc: Profile and Biography |url=https://www.bloomberg.com/profile/person/1526770 |access-date=April 25, 2022 |website=Bloomberg.com |language=en}}

History

= Founding and early developments (1982-1996) =

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.TeleTech, [https://www.sec.gov/Archives/edgar/data/1013880/000104746903011822/a2107245zdef14a.htm "SEC Filing"], "TeleTech", 2003-0409{{cite web |title=Moving Forward - 2013 TeleTech Annual Report |url=http://media.corporate-ir.net/media_files/IROL/78/78202/redesign/annualreports/2013ar.pdf |publisher=TeleTech |accessdate=March 19, 2015}} In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.{{cite web|url=http://www.docstoc.com/docs/21718626/Public-Offering-Registration---TELETECH-HOLDINGS-INC---10-10-1996|title=Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996|work=Docstoc.com|accessdate=March 19, 2015}}

= International growth and recent development (since 1997) =

After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.{{cn|date=March 2022}} In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[http://www.streetinsider.com/Corporate+News/TeleTech+(TTEC)+Completes+$35.6M+Acquisition+of+eLoyaltys+(ELOY)+ICS+Business/6547137.html StreetInsider.com]. Retrieved August 27, 2012 The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including:

2022: Faneuil
2021: Avtex{{Cite web|url=https://bizwest.com/2021/04/13/ttec-completes-490m-acquisition-of-avtex/|title=TTEC completes $490M acquisition of Avtex|date=April 13, 2021}}
2020: VoiceFoundry{{Cite web|url=https://www.prnewswire.com/news-releases/ttec-signs-agreement-to-acquire-voicefoundry-setting-the-foundation-for-significant-future-growth-with-amazon-connect-301107040.html|title=TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect|date=August 5, 2020}}
2017: Connextions[https://www.bizjournals.com/denver/news/2017/04/04/teletech-acquires-health-services-tech-company.html Denver Business Journal]
2017: Motif India infotech[https://www.reuters.com/article/brief-teletech-announces-acquisition-of/brief-teletech-announces-acquisition-of-motif-idUSASB0BSL0 Reuters Brief]. Retrieved November 4, 2018
2016: Atelka{{Cite web|url=https://nearshoreamericas.com/teletech-acquires-atelka/|title=Teletech Acquires Canada-Based Call Center Services Firm Atelka|first=Narayan|last=Ammachchi}}
2014: rogenSi{{cite web |title=TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi |url=https://www.bizjournals.com/denver/news/2014/09/02/teletech-completes-buy-of-rogensi.html |work=TeleTech |accessdate=March 19, 2015}}
2014: Sofica[http://www.sourcingfocus.com/site/newsitem/sofica_acquired_by_teletech%7Ctitle=Sofica acquired by TeleTech]{{dead link|date=December 2024|bot=medic}}{{cbignore|bot=medic}}. Retrieved November 3, 2018]
2013: Technology Solutions Group, Inc.[http://www.nasdaq.com/article/teletech-holdings-acquires-technology-solutions-group---quick-facts-20130110-01095 NASDAQ]. Retrieved February 6, 2013
2012: Guidon Performance Solutions[http://www.bizjournals.com/denver/news/2012/10/08/teletech-acquires-arizonas-guidon.html Denver Business Journal]. Retrieved February 6, 2013
2012: iKnowtion[http://www.modernhealthcare.com/article/20120229/NEWS/302299950 ModernHealthCare.com]. Retrieved August 27, 2012
2011: eLoyalty Corporation (integrated contact services business unit)[http://technews.tmcnet.com/customer-experience-management/topics/customer-experience-management/articles/194359-customer-experience-management-company-teletech-acquires-eloyalty-corporation.htm Tech News TMCnet.com] Retrieved August 27, 2012

Products and services

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.{{cite web |title=TTEC Holdings 10K 2022 |url=https://investors.ttec.com/static-files/f24330c5-019a-4721-8560-7bfbe2c82d95 |access-date=14 August 2023 |page=1 |date=28 February 2023}}

In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.{{cite web |title=TTEC Holdings 10K 2022 |url=https://investors.ttec.com/static-files/f24330c5-019a-4721-8560-7bfbe2c82d95 |access-date=14 August 2023 |page=1 |date=28 February 2023}}

Awards and recognition

2021: Forbes names TTEC one of the World's Top Female Friendly Companies{{Cite web|title=The World's Top Female-Friendly Companies|url=https://www.forbes.com/female-friendly-companies/|access-date=February 15, 2022|website=Forbes|language=en}}