Talk:Crisis Text Line

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{{small|Above undated message substituted from Template:Dashboard.wikiedu.org assignment by PrimeBOT (talk) 13:59, 18 January 2022 (UTC)}}

{{edit COI|D|The edit request did not provide a verbatim description of the text to be removed from the article. Please see the reply post below for further information.}} I work with Crisis Text Line and understand I'm not allowed to edit this article myself. I have several requests to make, primarily to update the information, restructure some content to make it more concise, tighten the phrasing, improve sourcing and more closely follow Wikipedia's manual of style, including standardizing the ref formatting. Thank you for your help.

1. Please change the founders infobox field formatting to remove the "&" sign. The box template doesn't like the "=" sign, so I made it nowiki. {{box|founders = Nancy Lublin
   Bob Filbin}} {{done}}
2. Please change the infobox key_people to be simply the CEO {{box|key_people = Dena Trujillo (CEO)}} {{done}}
3. Please change the infobox purpose to more accurately be {{box|purpose = Mental health support and crisis intervention}} {{done}}
4. Please remove the board of directors from the infobox. It's too hard to keep up to date, and few articles seem to have this info. {{done}}
5. Please revise and shorten the lead to bring it in line with most company articles {{box|Crisis Text Line is a global nonprofit organization providing free and confidential text-based mental health support and crisis intervention by texting HELLO to 741741.{{Cite web|title=Funding Lessons From Crisis Text Line|url=https://givingcompass.org/article/funding-lessons-from-crisis-text-line/|date=2019-02-05|website=Giving Compass|language=en-US|access-date=2020-05-12}} The organization launched in 2013, and its services are available 24 hours a day throughout the United States, Canada, UK, and Ireland. As of August 2023, the organization reported that it had supported over 8 million support conversations.{{cite web|url=http://www.crisistrends.org|title=Crisis Trends|website=Crisis Text Line|access-date=May 9, 2019|ref=a}}}} {{done}} Shorter is better and less promotional.STEMinfo (talk) 00:16, 14 October 2023 (UTC)
6. Please revise and shorten the second sentence of the history section to {{box|The service launched in 2013, as the first text-based nationwide hotline.{{cite web|url=https://www.womenshealthmag.com/health/a43932390/what-is-active-listening-crisis-intervention-hotline-volunteer/|title=‘Being On Both Sides Of A Crisis Hotline Taught Me The Healing Power Of Connection’|last1=Wang|first1=Lydia|date=May 24, 2023|website=Women's Health Magazine|access-date=August 2, 2023}}}} {{done}} I think you meant the third sentence. STEMinfo (talk) 00:16, 14 October 2023 (UTC)
7. Just below that, please edit the Glamour ref to remove the non-standard parameters group= and ref=2. This is the text that should be the third sentence.{{box|By 2015, the text line was being contacted by more than 350 texters-in-crisis every day.{{cite web|url=http://www.glamour.com/inspired/2015/06/crisis-text-line-founder-nancy-lublin|title=How Crisis Text Line Founder Nancy Lublin Is Saving Lives, Text by Text|last1=Morris|first1=Alex|date=June 19, 2015|website=Glamour|access-date=July 6, 2015}} }} {{done}}
8. Please remove the "In September 2015, Crisis Text Line" paragraph. It's sourced with a employee blog post, and isn't really necessary, since it's obvious that texting is better for deaf and hard of hearing people. {{done}}
9. Please add this to 2017 history. The named ref is in the article as a New York Times piece.{{box|By 2017, the Crisis Text Line was partnering with over close to 200 city- and state-level agencies, as well as other services offering support for eating disorders, addiction, suicide prevention and other issues.}}
10. Please remove the final sentence of the 2018 history paragraph. The info is outdated and is poorly sourced anyway with a primary company source.{{box|The text line plans to eventually have at least one affiliate in every country.}} {{done}}
11. Please update the last sentence of the 2020 history section with this improved ref code for the CNN source, and add the announcement of the new CEO.{{box|In response the Board terminated Lublin and replaced two Board members.{{Cite web|last=O'Brien|first=Sara|title=Crisis Text Line CEO fired amid staff revolt|url=https://www.cnn.com/2020/06/12/tech/crisis-text-line-ceo-terminated/index.html|access-date=August 2, 2023|website=CNN|date=June 12, 2020 }} Dena Trujillo became Interim CEO in 2020 and was named CEO in October 2021.}} {{done}}
12. Please add this next item chronologically to the history section. At this point it should be the last item. It's in Spanish but I assume that's allowed.{{box|In 2021, Crisis Text Line launched a Spanish language service to improve service accessibility for Spanish speakers.{{Cite web|title="Hola", la clave para que los latinos puedan recibir apoyo emocional gratuito|url=https://es-us.finanzas.yahoo.com/noticias/hola-clave-latinos-puedan-recibir-172341038.html|access-date=August 1, 2023|website=Yahoo|date=October 8, 2021}}}} {{done}} and added language = Spanish STEMinfo (talk) 00:16, 14 October 2023 (UTC)
13. Please move the 2022 "data sharing controversy" content to the history section, per WP:UNDUE, and add "January" before 2022 to properly date the event.{{box|In January 2022, Politico investigated Crisis Text Line's practice...}} {{done}} WP:UNDUE supports move. STEMinfo (talk) 00:16, 14 October 2023 (UTC)
14. Please add this followup to the event.{{box|The organization announced it was ending its data sharing arrangement three days later.{{cite news |last1=Hicks |first1=Jasmine|last2=Lawler|first2=Richard|title=Crisis Text Line stops sharing conversation data with AI company|url=https://www.theverge.com/2022/1/31/22906979/crisis-text-line-loris-ai-epic-privacy-mental-health|access-date=29 January 2022 |website=The Verge |date=February 1, 2022}}}} {{done}}
15. Please add this as the next updated history item {{box|In May 2022, Nike announced its new podcast No Off-Season, which featured difficult conversations surrounding mental health topics. Told from the perspective of the brand’s top athletes, each episode was guided by mental health experts Crisis Text Line’s Chief Health Officer Dr. Shairi Turner and Global Expansion Director Natalia Dayan.{{cite news |last1=Arion |first1=Aley|title=Crisis Text Line stops sharing conversation data with AI company|url=https://www.essence.com/lifestyle/nike-new-mental-health-podcast/|access-date=September 22, 2023 |website=Essence |date=May 11, 2022}}}} {{done}}
16. As the last history update, please add this {{box|In 2023, Crisis Text Line released its United Empathy Report, an analysis of over 1.3 million conversations in 2022, highlighting the issues that texters discussed and the coping strategies that helped them feel better.{{cite news |last1=Wolters |first1=Claire |title=Your patients' texts reveal that relationships are suffering thanks to the pandemic|url=https://www.mdlinx.com/article/-your-patients-texts-reveal-that-relationships-are-suffering-thanks-to-the-pandemic/5HjAsrcqg4UYozWladr88v|access-date=September 22, 2023 |website=MDLinx |date=May 16, 2022}}}} {{done}}
17. I'd like to remove or consolidate into a new "Operations" section a lot of the administration, crisis counselors, strategy, data collection, use of algorithms and crisis trends information, to eliminate trivial/non-essential info, and improve the sourcing of what's left. This is going to be the most time-consuming part to review. I'll post the new operations section in its entirety. My suggestion to the reviewer would be to replace all the sections after the history section with this, and compare to see what I removed and what I kept. Once again, the box template doesn't like the == section code, so I put in nowiki tags at the beginning, and also had to put in artificial
    tags for formatting purposes. {{box|==Operations== File:Crisis Counseling at Golden Gate Bridge.jpg]] People who are in any type of crisis can reach out to the text line and expect to be connected with a crisis counselor. Text messaging has been shown to be an effective way to do crisis counseling, due to its popularity with its target young audience, and the anonymity it provides.{{Cite news|url=https://www.nytimes.com/2017/12/12/opinion/a-crisis-line-that-calms-with-texting-and-data.html|title=Opinion {{!}} A Crisis Line That Calms With Texting and Data|last=Bornstein|first=David|date=2017-12-12|work=The New York Times|access-date=2019-12-06|language=en-US|issn=0362-4331}} If the texter is in imminent risk of suicide or harm and is unwilling to separate themselves from the means of harm and create a safety plan, emergency services may be contacted in order to ensure the safety of the texter.
    The text line is notable among hotlines for its triage system, in which conversations are assessed by an algorithm for severity and queued accordingly, as opposed to being queued chronologically.{{cite magazine|url=http://www.newyorker.com/magazine/2015/02/09/r-u|title=R U There?|last1=Gregory|first1=Alice|date=February 9, 2015|magazine=The New Yorker|publisher=Condé Nast|access-date=July 15, 2015}} This identifies the most vulnerable texters (including those at imminent risk for suicide).{{cite magazine|url=https://www.wired.com/2015/05/texts-teens-build-real-time-maps-crisis-america/|title=Texts From Teens Build Real-Time Maps of Crisis in America|last1=Hempel|first1=Jessi|date=June 19, 2015|magazine=Wired|access-date=August 2, 2023}} Crisis Text Line’s service is powered by volunteer Crisis Counselors who receive 30 hours of free comprehensive training, which is virtual, interactive, self-paced and in English and Spanish. Clinical supervisors, with degrees in mental health-related fields, monitor every conversation, give feedback in real-time and provide additional support when necessary for volunteer Crisis Counselors. The skills volunteers gain from the training also help them support their family and friends as well as navigate their own mental health.
    Crisis Text Line’s service is powered by volunteer Crisis Counselors who receive 30 hours of free comprehensive training, which is virtual, interactive, self-paced and in English and Spanish. Clinical supervisors, with degrees in mental health-related fields, monitor every conversation, give feedback in real-time and provide additional support when necessary for volunteer Crisis Counselors. The skills volunteers gain from the training also help them support their family and friends as well as navigate their own mental health.
    Crisistrends.org was launched in August 2014 to collect and analyze anonymized texting data derived from the activities of the Crisis Text Line platform. The data is used to display crisis trends according to texter gender, age, race, and ethnicity. It is shared with the public to help decrease stigma around mental health support. Research agencies and institutions also can have access to this data for research purposes.{{cite web|url=http://news.colgate.edu/scene/2016/05/bob-filbin-data-science-crisis-counseling.html|title=Safety in numbers|last1=Gusman|first1=Phil|date=Spring 2015|website=Colgate Scene|publisher=Colgate University|access-date=January 11, 2017}}
    Crisis Text Line has many open data partnerships, one of them being a collaboration with the Lawrence Berkeley National Laboratory that aims to predict and prevent veteran suicides.{{Cite web|url=https://www.forbes.com/sites/robinseatonjefferson/2019/04/15/researchers-confident-deep-learning-and-math-can-help-end-veteran-suicide/|title=Researchers Attempt To Predict & Prevent Suicide Using Deep Learning And Math|last=Jefferson|first=Robin Seaton|date=April 15, 2019|website=Forbes|language=en|access-date=2019-12-06}} }} {{not done}} I have to review this in more detail. I had to restore a couple of refs, but they were primary sources linking to the organization's web site, so hopefully I can fix that as well. STEMinfo (talk) 00:16, 14 October 2023 (UTC)

::{{done}} {{ping|Positivevibes2000}} I reviewed and agree that the new shorter version is better, and moire concise. I did have to remove some duplicate content that you accidentally added. STEMinfo (talk) 07:09, 17 October 2023 (UTC)

{{reflist-talk}} Positivevibes2000 (talk) 23:25, 4 October 2023 (UTC)

{{border |{{emoji|1f53c|theme=noto 9.0|size=20}}{{nbsp|2}}Clarification requested{{nbsp|2}}|display=table |width=1px |style=double |style2=dotted |color=black |lh=1}}

1. Exact, verbatim descriptions of any text and references to be removed needs to be included with your request.{{cite web |title=Template:Edit COI |url=https://en.wikipedia.org/wiki/Template:Edit_COI/Instructions#For_submitters |website=Wikipedia |language=en |date=30 August 2023 |quote=Instructions for Submitters: Describe the requested changes in detail. This includes the exact proposed wording of the new material, the exact proposed location for it, and an explicit description of any wording to be removed, including removal for any substitution.}} Currently, only the proposed text and references to be added has been included with the request.{{efn|The COI editor may use the {{tlx|TextDiff}} template in order to provide the text/references to be removed and the text/references to be added.}}

• In the section of text below titled Sample edit request, the missing item from your request (#1) is shown along with the three other required elements (which you did provide):

{{collapse top|Sample edit request|float=center|width=40%|bg=#DCDCDC}}

{{font|text=1.|font=|size=200%|color=#3b5cff}} Please remove the third sentence from the second paragraph of the Sun section:

:"The Sun's diameter is estimated to be approximately 25 miles in length."

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{{font|text=2.|font=|size=200%|color=#3b5cff}} Please add the following claim as the third sentence of the second paragraph of the Sun section:

:"The Sun's diameter is estimated to be approximately 864,337 miles in length."

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{{font|text=3.|font=|size=200%|color=#3b5cff}} Using as the reference:

:{{cite book|last1=Prisha Harinath|first1=|title={{blue|The Sun}}|publisher=Academic Press|date=2023|page=1}}

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{{font|text=4.|font=|size=200%|color=#3b5cff}} Reason for change being made:

:"The previously given diameter was incorrect."

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{{clear}}

• When all of the required elements are assembled, kindly open a new edit request below this reply post at your earliest convenience. Please note that prior text entered in the edit request proposal should not be retro-actively altered. Instead, a new reply post supplying all of the needed information should be posted below this review. A new {{tlx|Edit COI}} template should then be placed within your post. Thank you!

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Regards,  Spintendo  00:25, 5 October 2023 (UTC)

File:Information icon4.svg There is currently a discussion at Wikipedia:Village pump (proposals) regarding the use of suicide crisis telephone numbers (which this article includes). The thread is Suicide hotlines. Thank you. TheSpacebook (talk) 01:51, 19 April 2024 (UTC)