Talk:TaskUs#Updates and Expanded Content

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in the reference section why taskus home page is linked? Ajitnair2020 (talk) 18:19, 9 November 2023 (UTC)

Updates and Expanded Content

Hello! I am employed by TaskUs and hope to work with the community to update and expand this Wikipedia entry.

The company's work has grown significantly; not much of it is reflected in the article. My suggested edits are substantial: introducing additional sections to organize the existing content as well as adding new information. I am posting a suggested version of the entire article below. The highlighted text is what is currently included in the article; unhighlighted text is new content being introduced.

{{highlight|TaskUs is an outsourcing company that handles content moderation|pink}}, customer experience,artificial intelligence, operations and risk & response services for companies around the world,{{cite web|last=Killela|first=Eric|title=The TaskUs at hand: New Braunfels' largest tech company eyes global growth under the radar|url=https://www.expressnews.com/sa-inc/article/TaskUs-New-Braunfels-growth-17200831.php|date=27 May 2022|website=San Antonio Express News}} {{highlight|including Facebook and DoorDash|pink}}.

{{highlight|TaskUs was founded by Bryce Maddock and Jaspar Weir|pink}}, best friends since high school,{{cite web|last=White|first=Ronald D.|title=TaskUs co-founder Bryce Maddock provides helping hands for tech start-ups|url=https://www.latimes.com/business/la-fi-himi-maddock-20170115-story.html|date=15 January 2017|website=Los Angeles Times}} {{highlight|in 2008 in Santa Monica, California.{{Cite web |title=TaskUs founders' path to Nasdaq started with high school parties and a yogurt venture in Argentina |last=Levy |first=Ari |work=CNBC |date= 11 June 2021|access-date=31 August 2021 |url= https://www.cnbc.com/2021/06/11/taskus-ipo-pop-on-nasdaq-values-company-at-2point8-billion.html}}|pink}} The two had co-founded other companies before starting TaskUs.{{cite web|last=Schulzke|first=Mario|title=Jaspar Weir- Co-founder and President of TaskUs|url=https://ideamensch.com/jaspar-weir/|date=3 March 2017|website=IMensch}}

The company was originally conceived as a task-based virtual assistant platform for start-ups,{{cite web|last=Porter|first=Jane|title=How TaskUs Bootstrapped Its Way From 2 to 1,200 Employees|url=https://www.fastcompany.com/3035925/how-taskus-bootstrapped-its-way-from-2-to-1200-employees|date=19 September 2014|website=Fast Company}} based in the Philippines. Conversation with potential clients indicated a need for more comprehensive support and TaskUs modified their model accordingly.{{cite web|last=Provencher|first=Donna|title=President of TaskUs discusses rocky road to success|url=https://www.bizjournals.com/austin/news/2022/01/27/the-rocky-road-to-success-meet-jaspar-weir.html|date=27 January 2022|website=Austin Business Journal}} {{highlight|Early funding included $15 million from Navegar, a private equity fund in the Philippines, and a $14 million loan from Bridge Bank. The Blackstone Group invested $250 million in 2018.{{Cite web |title=TaskUs founders' path to Nasdaq started with high school parties and a yogurt venture in Argentina |last=Levy |first=Ari |work=CNBC |date= 11 June 2021|access-date=31 August 2021 |url= https://www.cnbc.com/2021/06/11/taskus-ipo-pop-on-nasdaq-values-company-at-2point8-billion.html}}{{cite news|title=TaskUs Attracts $15 Million Strategic Investment from Navegar|url=http://www.businesswire.com/news/home/20150609005685/en/TaskUs-Attracts-15-Million-Strategic-Investment-Navegar|publisher=BusinessWire}}|pink}}

{{highlight|The company had its initial public offering in June 2021; it is traded on NASDAQ as {{NASDAQ|TASK}}. Approximately 30% of the company's revenue is from providing content moderation for Facebook, and about 12% is from DoorDash.{{Cite news |title=Blackstone Weighs Options for Outsourcing Firm TaskUs |author= |work=Bloomberg.com |date= 4 February 2021|access-date=31 August 2021 |url= https://www.bloomberg.com/news/articles/2021-02-04/blackstone-is-said-to-weigh-options-for-outsourcing-firm-taskus}}{{Cite web |title=Research analyst says TaskUs is set to ride a growth wave - San Antonio Business Journal |author= |work=San Antonio Business Journal |date=19 April 2021 |access-date=31 August 2021 |url= https://www.bizjournals.com/sanantonio/news/2021/04/19/research-analyst-industry-that-taskus.html}}{{Cite web |title=QUARTERLY REPORT ON FORM 10-Q FOR THE QUARTERLY PERIOD ENDED JUNE 30, 2021 |author= |work=sec.gov |date= |access-date=31 August 2021 |url= https://www.sec.gov/ix?doc=/Archives/edgar/data/1829864/000119312521243447/d197802d10q.htm}}{{Cite news |title=The Silent Partner Cleaning Up Facebook for $500 Million a Year |author= |work=nytimes.com |date= 31 August 2021|access-date=31 August 2021 |url= https://www.nytimes.com/2021/08/31/technology/facebook-accenture-content-moderation.html|last1= Satariano|first1= Adam|last2= Isaac|first2= Mike}}|pink}} TaskUs was originally structured as a limited liability company. This meant that it distributed phantom stock to employees before its 2021 IPO.{{cite web|last=Letenyei|first=Danielle|title=Digital Outsource Company TaskUs to Go Public via IPO This Week|url=https://marketrealist.com/p/taskus-ipo/|date=8 June 2021|website=Market Realist}}

In 2022, a class-action lawsuit was brought against TaskUs for a data breach they did not bring to the attention of customers.{{cite news|last=Mason|first=Bob|title=Crypto Investors Sue TaskUs, Shopify, and Ledger Over New Data Breach|url=https://finance.yahoo.com/news/crypto-investors-sue-taskus-shopify-045318353.html|date=5 April 2022|website=Yahoo Finance}} That same year, the company was also accused of improper revenue disclosure and lack of clarity regarding its work with Facebook.{{cite web|last=Killelea|first=Eric|title=New Braunfel's TaskUs' stock slid after short-seller's report|url=https://www.expressnews.com/business/article/New-Braunfel-s-TaskUs-stock-slid-after-16807205.php|date=26 January 2022|website=San Antonio Express News}} Several components of the claim were dismissed by a New York federal judge.{{cite web|last=Perera|first=Katryna|title=Outsourcing Co. TaskUs Gets Investor Suit Trimmed|url=https://www.law360.com/articles/1783367/outsourcing-co-taskus-gets-investor-suit-trimmed|date=8 January 2024|website=Law360}} TaskUs moved to dismiss this claim against them in February 2023.{{cite web|title=Lozada v. TaskUs, Inc. No.1:2022cv01479-Document 51|url=https://law.justia.com/cases/federal/district-courts/new-york/nysdce/1:2022cv01479/575396/51/|date=16 February 2023}}

{{highlight|The company moved its headquarters to San Antonio, Texas in 2017, then to New Braunfels, Texas in 2018.

{{Cite web |title=TaskUs files for IPO; HQ now in New Braunfels instead of California - Austin Business Journal |author= |work=Austin Business Journal |date=13 April 2021 |access-date=31 August 2021 |url= https://www.bizjournals.com/austin/news/2021/04/13/taskus-files-for-ipo-moves-hq-to-new-braunfels.html}} Its revenue for the first quarter of 2024 was $227.5 million.{{cite web|title=TaskUs Announces Fiscal First Quarter 2024 Results|url=https://ir.taskus.com/news-releases/news-release-details/taskus-announces-fiscal-first-quarter-2024-results|date=8 May 2024}}|pink}} The company employs a total of 47,000 employees in 13 locations;{{cite web|last=Lingle|first=Brandon|title=TaskUs rises amid higher profit in third quarter, despite revenue dip|url=https://www.expressnews.com/business/article/task-us-third-quarter-18475415.php|date=8 November 2023|website=San Antonio Express News}} {{highlight|the company's principal operations are in the Philippines.{{Cite web |title=How Two High School Friends Turned $25,000 Into an $80 Million Business |author= |work=Inc.com |date= June 2016|access-date=31 August 2021 |url= https://www.inc.com/lindsay-blakely/2016-30-under-30-taskus.html}}{{Cite web |title=TaskUs prospectus |author= |work=sec.gov |date= |access-date=31 August 2021 |url= https://www.sec.gov/Archives/edgar/data/1829864/000119312521189507/d200167d424b4.htm}}{{Cite web |title=TaskUs reports more than 57% year-over-year revenue growth - San Antonio Business Journal |author= |work=San Antonio Business Journal |date=12 August 2021 |access-date=31 August 2021 |url= https://www.bizjournals.com/sanantonio/news/2021/08/12/taskus-sees-57-per-yoy-revenue-growth.html}}{{cite web|last1=Abad|first1=Roderick|title=BPO firm TaskUs to invest $25M for PH expansion|url=http://news.abs-cbn.com/business/10/06/14/bpo-firm-taskus-invest-25m-ph-expansion|website=ABS-CBN|date=6 October 2014}}|pink}}

{{highlight|Customers include Coinbase (beginning in 2017), Netflix, Zoom (beginning in 2020), Whisper, Tinder, AutoDesk, and Uber (beginning in 2013).{{Cite web |title=New Braunfels' tech firm TaskUs files to go public |last=Lingle |first=Brandon |work=San Antonio Express-News |date= 13 April 2021|access-date=31 August 2021 |url= https://www.expressnews.com/business/article/TaskUs-IPO-filing-16097988.php}}|pink}} TaskUs's model has the company assuming full function for their clients, like customer service, content moderation, photo editing, and more. Close to half of TaskUs staff are embedded as part of client customer service teams.{{cite web|last=Siu|first=Eric|title=How TaskUs CEO Bryce Maddock Went from Living With His Parents to $15M in Revenue|url=https://www.levelingup.com/growth-everywhere-interview/bryce-maddock-taskus/|website=Leveling Up}}

TaskUs uses the Net Promoter Score (NPS) to gauge and maintain company culture, including office environments designed by employees.{{cite web|last=Cohn|first=Alisa|title=Building Culture is Essential for Startup Success; TaskUs Leads the Way|url=https://www.forbes.com/sites/alisacohn/2018/11/05/building-culture-is-essential-for-startup-success-taskus-leads-the-way/?sh=4c3128c95e86|date=6 November 2018|website=Forbes}}{{Cite web|last=Preston|first=Maddie|title=Innovative Spaces:TaskUs's People-First Office Combines Performance and Fun|url=https://dallasinnovates.com/innovative-spaces-taskuss-people-first-office-combines-performance-and-fun/|date=10 March 2020|website=Dallas Innovates}} Employee satisfaction surveys are circulated four times a year.{{cite web|title=This Outsourcing company is a 'millennial magnet' thanks to a comprehensive LGBTQ HMO coverage, MMA fighting sessions, and more|url=https://www.gmanetwork.com/news/lifestyle/healthandwellness/624346/this-outsourcing-company-is-a-millennial-magnet-thanks-to-a-comprehensive-lgbtq-hmo-coverage-/story/|date=4 September 2017|website=GMA news online}} The company’s offices around the world use “themed offices,” open floor plans, and fitness centers to attract and maintain employees.{{cite web|last=Blake|first=Lindsay|title=Meet the Outsourcing Company Powering Some of the Web's Hottest Startups|url=https://www.inc.com/lindsay-blakely/2016-30-under-30-taskus.html|date=1 June 2016|website=Inc.}} In 2015, TaskUs Philippines began offering academic scholarships for children of employees, the TaskUs Scholars program.{{cite web|title=TaskUs Philippines grant scholarships|url=https://www.pressreader.com/search?query=taskus&newspapers=1731&in=ALL&start=2015-04-12&stop=2015-04-12&orderBy=Relevance&hideSimilar=1&type=3&searchFor=Articles|date=12 April 2015|website=The Philippine Star}}

In April 2022, TaskUs made its first acquisition after going public by buying heloo, the Croatia-based digital customer service provider.

In 2023, TaskUs introduced an AI platform, TaskGPT.

TaskUs is a financial supporter of the first fixed-price virtual power purchase contract.{{cite web|last=Killelea|first=Eric|title=TaskUs joins power-purchase partnership bringing a new solar plant to South Texas|url=https://www.expressnews.com/business/article/taskus-joins-partnership-bringing-solar-plant-17783978.php|date=14 February 2023|website=San Antonio Express News}} In early 2024, the company introduced AssistAI for customer service.{{cite web|title=TaskUs Elevates the Customer Experience With the launch of AssistAI, powered by TaskGPT|url=https://finance.yahoo.com/news/taskus-elevates-customer-experience-launch-140000945.html|date=27 February 2024|website=Yahoo Finance}}

Maddock and Weir were named on Inc Magazine's '30 under 30' list.

In 2017, Entrepreneur Magazine listed TaskUs as #3 on their Entrepreneur 360 list.{{cite web|title=Entrepreneur 360 best entrepreneurial companies in America 2017|url=https://www.reflektive.com/news/entrepreneur-360-best-entrepreneurial-companies-america-2017/|website=Entrepreneur Magazine}}

In 2019, Maddock and Weir were named Entrepreneurs of the Year by Ernst & Young.{{cite web|title=TaskUs Founders Receive National Entrepreneur of the Year Award|url=https://www.socaltech.com/taskus_founders_receive_national_entrepreneur_of_the_year_award/s-0079194.html}}

In 2022, TaskUs was named North America Company of the Year by Frost & Sullivan.{{cite web|title=Awards:TaskUs named North America Company of the Year in the 2022 Frost & Sullivan Best Practices Awards|url=https://www.adobomagazine.com/advertising-awards/awards-taskus-named-north-america-company-of-the-year-in-the-2022-frost-sullivan-best-practices-awards/|date=17 February 2022|website=Adobo Magazine}}

Would appreciate the community's help in implementing these improvements to this article. RK at TaskUs (talk) 12:23, 25 June 2024 (UTC)

:{{Respond|orangeexclamation|Not done for now:}} it's not clear what changes you want to be made. Please mention the specific changes in a "change X to Y" format. Can you particularly please highlight what you want removed from the article? Likeanechointheforest (talk) 22:43, 1 September 2024 (UTC)

::Hi {{u|Likeanechointheforest}}, as per your request, I am listing the requested changes to this article below:

::Please add an "Operations section" and move the following content into that section:

::*The company moved its headquarters to San Antonio, Texas in 2017, then to New Braunfels, Texas in 2018{{Cite web |title=TaskUs files for IPO; HQ now in New Braunfels instead of California - Austin Business Journal |author= |work=Austin Business Journal |date=13 April 2021 |access-date=31 August 2021 |url= https://www.bizjournals.com/austin/news/2021/04/13/taskus-files-for-ipo-moves-hq-to-new-braunfels.html}} Its revenue for the first quarter of 2024 was $227.5 million.{{cite web|title=TaskUs Announces Fiscal First Quarter 2024 Results|url=https://ir.taskus.com/news-releases/news-release-details/taskus-announces-fiscal-first-quarter-2024-results|date=8 May 2024}}

::Please add the following new content to the Operations section:

::*The company employs a total of 47,000 employees in 13 locations;{{cite web|last=Lingle|first=Brandon|title=TaskUs rises amid higher profit in third quarter, despite revenue dip|url=https://www.expressnews.com/business/article/task-us-third-quarter-18475415.php|date=8 November 2023|website=San Antonio Express News}} the company's principal operations are in the Philippines.{{Cite web |title=How Two High School Friends Turned $25,000 Into an $80 Million Business |author= |work=Inc.com |date= June 2016|access-date=31 August 2021 |url= https://www.inc.com/lindsay-blakely/2016-30-under-30-taskus.html}}{{Cite web |title=TaskUs prospectus |author= |work=sec.gov |date= |access-date=31 August 2021 |url= https://www.sec.gov/Archives/edgar/data/1829864/000119312521189507/d200167d424b4.htm}}{{Cite web |title=TaskUs reports more than 57% year-over-year revenue growth - San Antonio Business Journal |author= |work=San Antonio Business Journal |date=12 August 2021 |access-date=31 August 2021 |url= https://www.bizjournals.com/sanantonio/news/2021/08/12/taskus-sees-57-per-yoy-revenue-growth.html}}{{cite web|last1=Abad|first1=Roderick|title=BPO firm TaskUs to invest $25M for PH expansion|url=http://news.abs-cbn.com/business/10/06/14/bpo-firm-taskus-invest-25m-ph-expansion|website=ABS-CBN|date=6 October 2014}}

::*TaskUs's model has the company assuming full function for their clients, like customer service, content moderation, photo editing, and more. Close to half of TaskUs staff are embedded as part of client customer service teams.{{cite web|last=Siu|first=Eric|title=How TaskUs CEO Bryce Maddock Went from Living With His Parents to $15M in Revenue|url=https://www.levelingup.com/growth-everywhere-interview/bryce-maddock-taskus/|website=Leveling Up}}

::*TaskUs uses the Net Promoter Score (NPS) to gauge and maintain company culture, including office environments designed by employees.{{cite web|last=Cohn|first=Alisa|title=Building Culture is Essential for Startup Success; TaskUs Leads the Way|url=https://www.forbes.com/sites/alisacohn/2018/11/05/building-culture-is-essential-for-startup-success-taskus-leads-the-way/?sh=4c3128c95e86|date=6 November 2018|website=Forbes}}{{Cite web|last=Preston|first=Maddie|title=Innovative Spaces:TaskUs's People-First Office Combines Performance and Fun|url=https://dallasinnovates.com/innovative-spaces-taskuss-people-first-office-combines-performance-and-fun/|date=10 March 2020|website=Dallas Innovates}} Employee satisfaction surveys are circulated four times a year.{{cite web|title=This Outsourcing company is a 'millennial magnet' thanks to a comprehensive LGBTQ HMO coverage, MMA fighting sessions, and more|url=https://www.gmanetwork.com/news/lifestyle/healthandwellness/624346/this-outsourcing-company-is-a-millennial-magnet-thanks-to-a-comprehensive-lgbtq-hmo-coverage-/story/|date=4 September 2017|website=GMA news online}} The company’s offices around the world use “themed offices,” open floor plans, and fitness centers to attract and maintain employees.{{cite web|last=Blake|first=Lindsay|title=Meet the Outsourcing Company Powering Some of the Web's Hottest Startups|url=https://www.inc.com/lindsay-blakely/2016-30-under-30-taskus.html|date=1 June 2016|website=Inc.}} In 2015, TaskUs Philippines began offering academic scholarships for children of employees, the TaskUs Scholars program.{{cite web|title=TaskUs Philippines grant scholarships|url=https://www.pressreader.com/search?query=taskus&newspapers=1731&in=ALL&start=2015-04-12&stop=2015-04-12&orderBy=Relevance&hideSimilar=1&type=3&searchFor=Articles|date=12 April 2015|website=The Philippine Star}}

::Please add a "Developments" section with the following content:

::*In April 2022, TaskUs made its first acquisition after going public by buying heloo, the Croatia-based digital customer service provider.{{cite web|last=Killela|first=Eric|title=The TaskUs at hand: New Braunfels' largest tech company eyes global growth under the radar|url=https://www.expressnews.com/sa-inc/article/TaskUs-New-Braunfels-growth-17200831.php|date=27 May 2022|website=San Antonio Express News}}

::*In 2023, TaskUs introduced an AI platform, TaskGPT.

::*TaskUs is a financial supporter of the first fixed-price virtual power purchase contract.{{cite web|last=Killelea|first=Eric|title=TaskUs joins power-purchase partnership bringing a new solar plant to South Texas|url=https://www.expressnews.com/business/article/taskus-joins-partnership-bringing-solar-plant-17783978.php|date=14 February 2023|website=San Antonio Express News}} In early 2024, the company introduced AssistAI for customer service.{{cite web|title=TaskUs Elevates the Customer Experience With the launch of AssistAI, powered by TaskGPT|url=https://finance.yahoo.com/news/taskus-elevates-customer-experience-launch-140000945.html|date=27 February 2024|website=Yahoo Finance}}

::Please add a "Recognition" section with the following content:

::*Maddock and Weir were named on Inc Magazine's '30 under 30' list.{{cite web|last=Schulzke|first=Mario|title=Jaspar Weir- Co-founder and President of TaskUs|url=https://ideamensch.com/jaspar-weir/|date=3 March 2017|website=IMensch}}

::*In 2017, Entrepreneur Magazine listed TaskUs as #3 on their Entrepreneur 360 list.{{cite web|title=Entrepreneur 360 best entrepreneurial companies in America 2017|url=https://www.reflektive.com/news/entrepreneur-360-best-entrepreneurial-companies-america-2017/|website=Entrepreneur Magazine}}

::*In 2019, Maddock and Weir were named Entrepreneurs of the Year by Ernst & Young.{{cite web|title=TaskUs Founders Receive National Entrepreneur of the Year Award|url=https://www.socaltech.com/taskus_founders_receive_national_entrepreneur_of_the_year_award/s-0079194.html}}

::*In 2022, TaskUs was named North America Company of the Year by Frost & Sullivan.{{cite web|title=Awards:TaskUs named North America Company of the Year in the 2022 Frost & Sullivan Best Practices Awards|url=https://www.adobomagazine.com/advertising-awards/awards-taskus-named-north-america-company-of-the-year-in-the-2022-frost-sullivan-best-practices-awards/|date=17 February 2022|website=Adobo Magazine}}

Thank you! RK at TaskUs (talk) 17:49, 12 September 2024 (UTC)

:{{Respond|greencheck2|Done}} Added what I could! Some of the requested additions feel promotional, so I did not do those. Likeanechointheforest (talk) 18:40, 21 September 2024 (UTC)

::Thank you for your help. I appreciate your review and implementation. All the best, RK at TaskUs (talk) 15:03, 30 September 2024 (UTC)