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Totalplay

{{short description|Mexican cable system operator}}

{{Infobox company

| name = Totalplay Telecomunicaciones, S.A.P.I. de C.V.

| logo = Logo TotalPlay.svg

| logo_caption =

| traded_as = BIVA: [https://www.biva.com/empresas/emisoras_inscritas/emisoras_inscritas?instrumento=null&tipo_valor=null§or=null&sub_sector=null&ramo=null&sub_ramo=null&emisora_id=3609&canceladas=null&biva=null&subTab=0&page=1 TPLAY]

| logo_size =

| type =

| foundation = 2004 (by lusacell)
2010 (by Grupo Salinas)

| location = Mexico City, Mexico

| area_served = Mexico
Colombia{{cite web|url=https://dfsud.com/america/mexicana-de-telecomunicaciones-totalplay-apuesta-por-colombia-y-evalua|title=Mexicana de telecomunicaciones apuesta por Colombia y evalúa oportunidades en Perú y Panamá|date=September 26, 2022|access-date=April 5, 2023|language=es|website=dfsud.com|first=Déborah|last=Donoso M.|location=Rio de Janeiro}}

| industry = Telecommunications

| products = Cable, telephone, Internet service provider

| parent = Grupo Salinas

| homepage = {{URL|https://www.totalplay.com.mx/}}

}}

Totalplay is a Mexican telecommunication company owned by Grupo Salinas and operated by Grupo Totalplay, offers cable television, fiber optic internet and fixed telephony services in the Triple and Quadruple play market.

History

In 2004 the mobile phone company Grupo lusacell (now AT&T México) would introduce the optical fiber network throughout Mexico.

During the expansion of optical fiber, they would begin to offer broadband and VoIP services, as well as pay television under Internet Protocol television.

In September 2010, Totalplay Telecomunicaciones, S.A. de C.V. was officially founded after an agreement between lusacell and Grupo Salinas, starting with beta users who would test the initial service. It would also serve as a replacement for the failed DTT service {{ill|Hi-tv|es}}.{{cite web |url=http://www.etcetera.com.mx/articulo.php?articulo=592|title=Con Hi-TV, ¿Azteca viola la ley?|accessdate=April 17, 2012 |last=Rocha Díaz|first=Salvador|date=June 1, 2009|publisher=Etcétera México|language=es}} Totalplay would only offer Live TV and Video on Demand services, and in 2011 Totalplay would be available for the Mexican market offering direct fiber-to-the-home (FTTH), high-speed broadband, HD and interactive TV.

In 2014 Grupo Salinas would acquire all of Totalplay after the purchase of lusacell by {{ill|AT&T Latin America|es}},{{cite web|url=http://aristeguinoticias.com/1011/mexico/grupo-salinas-vende-iusacell-a-att-por-dos-mil-500-mdd/|title=Grupo Salinas vende lusacell a AT&T, por dos mil 500 mdd|date=November 10, 2014|accessdate=April 7, 2023|publisher=Aristegui Noticias}} in June 2021 the company would create its Colombian subsidiary Totalplay Colombia which by September 2022 had 6,000 users in the metropolitan area of Bogotá, Totalplay would be listed on the Bolsa Institucional de Valores (BIVA) on November 22, 2021.[https://www.biva.com/empresas/emisoras_inscritas/emisoras_inscritas?instrumento=null&tipo_valor=null§or=null&sub_sector=null&ramo=null&sub_ramo=null&emisora_id=3609&canceladas=null&biva=null&subTab=0&page=1 TOTAL PLAY TELECOMUNICACIONES, S.A.P.I. DE C.V. | TPLAY], BIVA 22-12-2021 on 1 November 2022, the Totalplay TV option for laptops would stop working.

On April 2, 2025, Totalplay announced an increase of 110 pesos for every additional 100 GB of consumption in its "symmetrical" internet packages which will be offered from April 15,{{cite web |last=Ventura |first=Elsi V. |date=April 2, 2025 |title=Totalplay impondrá límites de consumo y cobrará extra por excedentes en estos planes de internet |url=https://www.elimparcial.com/tecnologia/2025/04/02/totalplay-impondra-limites-de-consumo-y-cobrara-extra-por-excedentes-en-estos-planes-de-internet |website=www.elimparcial.com |location= |publisher=El Imparcial |url-status=live |archive-url= |archive-date= |access-date=April 6, 2025}}{{cite web |last= |first= |date=April 2, 2025 |title=Totalplay ofrecerá internet simétrico pero hay riesgo de pagos extra |url=https://expansion.mx/tecnologia/2025/04/02/totalplay-internet-simetrico-limite-de-consumo |website=expansion.mx |location= |publisher=Expansión |url-status=live |archive-url= |archive-date= |access-date=April 6, 2025}} this would generate several complaints among many users of the Totalplay service{{cite web |last=León |first=Stephanie |date=April 3, 2025 |title=¿Qué pasa con Totalplay? Todo lo que debes saber sobre el límite consumo, tarifas y la respuesta de Profeco |url=https://vanguardia.com.mx/informacion/que-pasa-con-totalplay-todo-lo-que-debes-saber-sobre-el-limite-consumo-tarifas-y-la-respuesta-de-profeco-GI15486303 |website=vanguardia.com.mx |location= |publisher=Vanguardia |url-status=live |archive-url= |archive-date= |access-date=April 6, 2025}} and a subsequent a tweet in response to upset users to clarify the issue of rising costs.{{Cite tweet |user=totalplaymx |number=1907937127834558691 |title="Estimado cliente"}} PROFECO, prohibited the company from changing its symmetrical internet plans without user authorization, Totalplay assured PROFECO that this increase is due to the abuse of some users to resell and redistribute the service illegally, PROFECO reminded the company that it should comply with its clauses and adhesion contracts with its users, which allow them to terminate them for illegal use of the service and for subcontracting and marketing them.{{cite web |last=Huacuz |first=Fernando |date=April 5, 2025 |title=Profeco prohíbe a Totalplay cambiar planes a internet simétrico sin autorización del usuario |url=https://www.cronica.com.mx/negocios/2025/04/05/profeco-prohibe-a-totalplay-cambiar-planes-a-internet-simetrico-sin-autorizacion-del-usuario/ |website=www.cronica.com.mx |location= |publisher=Crónica |url-status= |archive-url= |archive-date= |access-date=April 6, 2025}}

Services

Totalplay-offers pay television service, VoD, fiber optic internet and fixed telephony in its normal package, including interactive television with various streaming platforms.{{cite web|url=https://www.totalplay.com.mx/|title=Totalplay|website=www.totalplay.com.mx}} It also offers the Totalplay Hogar Seguro (Secure House) service, which includes exterior cameras and alarms.{{cite web|url=https://totalplayhogarseguro.com.mx/que-es-hogar-seguro.html|title=Totalplay Hogar Seguro|website=totalplayhogarseguro.com.mx}}

= Totalplay Empresarial =

Totalplay Empresarial is the business service for businesses and companies which includes pay television, internet (SD-WAN under the UNNO sub-brand),{{cite web|url=https://www.eleconomista.com.mx/empresas/Bienvenido-UNNO-de-la-Unidad-Empresarial-y-de-Gobierno-de-Totalplay-20221017-0068.html|title=Bienvenido UNNO de la unidad Empresarial y de Gobierno de Totalplay|date=October 17, 2022|accessdate=April 8, 2023|publisher=El Economista}} cybersecurity, etc., as well as alarms and security cameras.{{cite web|url=https://totalplayempresarial.com.mx/|title=Totalplay Empresarial|website=totalplayempresarial.com.mx}}

Coverage

= In Mexico =

= In Colombia =

See also

References

{{reflist}}

External links

  • {{URL|https://www.totalplay.com.mx/}} (Totalplay's Mexico website)
  • {{URL|https://www.totalplay.co/#}} (Totalplay's Colombia website)

{{Grupo Salinas}}

{{CATV Americas}}

Category:Mass media companies established in 2004

Category:2010 establishments in Mexico

Category:2021 establishments in Colombia

Category:Cable television companies of Mexico

Category:Cable television companies of Colombia

Category:Grupo Salinas