Trustpilot

{{Infobox website

| name = Trustpilot Group plc

| logo = Trustpilot Logo (2022).svg

| type = Public limited company

| traded_as = {{ubl|{{lse|TRST}}}}

| foundation = {{start date and age|2007}}

| founder = Peter Holten Mühlmann

| key_people = Zillah Byng-Thorne (Chair)
Adrian Blair (CEO)
Hanno Damm (CFO)

| location_city = Copenhagen, Denmark

| area_served = North America, Europe

| owner = {{ubl

|Publicly traded

}}

| revenue = {{increase}} {{US$|210.8 million|link=yes}} (2024){{cite web |url=https://assets.ctfassets.net/dbztug920vik/6JbhTKhEN7W2SnpH6bLRAZ/df1097b878734251d547f2340daf8383/Trustpilot_-_FY_2024_-_Prelims_FINAL.pdf|title=Annual Results 2024 |publisher=Trustpilot|access-date=18 March 2025}}

| operating_income = {{nowrap|{{increase}} {{US$|3.8 million}} (2024)}}

| net_income = {{decrease}} {{US$|6.2 million}} (2024)

| assets = {{decrease}} {{US$|144.5 million}} (2024)

| equity = {{decrease}} {{US$|41.4 million}} (2024)

| num_employees =

| homepage = {{URL|www.trustpilot.com}}

}}

Trustpilot Group plc, is a Danish consumer business operating a review website founded in Denmark in 2007 that hosts reviews of businesses worldwide. Nearly one-million new reviews are posted each month.{{cite web |last= Ingham |first= Edmund |url= https://www.forbes.com/sites/edmundingham/2015/11/06/48-hours-on-the-copenhagen-start-up-scene-what-i-learned/2/ |title= 48 Hours On The Copenhagen Startup Scene: Here's What I Learned |work= Forbes.com |accessdate= 2015-11-17 |archive-url= https://web.archive.org/web/20151118204411/http://www.forbes.com/sites/edmundingham/2015/11/06/48-hours-on-the-copenhagen-start-up-scene-what-i-learned/2/ |archive-date= 2015-11-18 |url-status= live }} The site offers freemium services to businesses.{{cite web |title= Terms & Conditions |url= http://legal.trustpilot.com/end-user-terms-and-conditions |website= trustpilot.com |publisher= Trustpilot |accessdate= 2015-10-21 |archive-url= https://web.archive.org/web/20151017050413/http://legal.trustpilot.com/end-user-terms-and-conditions |archive-date= 2015-10-17 |url-status= live }} It has been criticised for the publication of fake reviews, and allowing companies to remove negative reviews. Trustpilot is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

History

Trustpilot was founded by the company's former CEO, Peter Holten Mühlmann, in Denmark in 2007.{{cite news|url=https://www.businessinsider.com/12-tech-startups-that-could-be-europes-next-1-billion-unicorns-2015-6?r=US&IR=T|title=The 12 European tech startups that are most likely to be worth $1 billion next|date=28 September 2015|newspaper=Business Insider|access-date=27 July 2021}} He started the company when his parents started shopping online. At the time, he was studying at Aarhus University, School of Business and Social Sciences and would later leave university to pursue Trustpilot.{{cite web|url=https://www.cityindex.co.uk/market-analysis/trustpilot-ipo-background/|title=Trustpilot IPO: Why the reviews platform is all set to float|publisher=City Index|date=16 March 2021|access-date=20 June 2021}}

After raising $3 million in early venture funding from 2008 to 2010, Trustpilot received an initial capital injection from SEED Capital Denmark and Northzone in November 2011.{{cite web |url= https://techcrunch.com/2011/11/01/trustpilot-raises-4-5m-to-scale-up-trust-ratings-for-shopping/ |title= Trustpilot Raises $4.5m To Scale Up Trust Ratings For Shopping |publisher= TechCrunch |date= 2011-11-01 |accessdate= 2015-11-17 |archive-url= https://web.archive.org/web/20151118161847/http://techcrunch.com/2011/11/01/trustpilot-raises-4-5m-to-scale-up-trust-ratings-for-shopping/ |archive-date= 2015-11-18 |url-status= live }} One year later, Index Ventures, SEED Capital Denmark and Northzone invested $13 million in Series B funding in Trustpilot, which the company used for international growth.{{cite web |url= https://techcrunch.com/2012/12/11/with-nearly-7m-reviews-of-100k-sites-trustpilot-raises-13m-from-index-and-more-to-build-out-a-yelp-for-the-world-of-e-commerce/ |title= With Nearly 7M Reviews Of 100K Sites, Trustpilot Raises $13M From Index And More To Build Out A Yelp For The World Of E-Commerce |publisher= TechCrunch |date= 2012-12-11 |accessdate= 2015-11-17 |archive-url= https://web.archive.org/web/20151118150630/http://techcrunch.com/2012/12/11/with-nearly-7m-reviews-of-100k-sites-trustpilot-raises-13m-from-index-and-more-to-build-out-a-yelp-for-the-world-of-e-commerce/ |archive-date= 2015-11-18 |url-status= live }}

In 2013, Trustpilot opened offices in New York and London. In the same year, the company was named Danish Startup of the Year at Next Web's European Startup Awards.{{cite web |author= Martin Bryant |url= https://thenextweb.com/voice/2013/03/26/here-are-all-the-winners-of-the-next-webs-startup-awards-europe-2013/ |title= The Winners of The Next Web's European Startup Awards 2013 |date= 26 March 2013 |publisher= Thenextweb.com |accessdate= 2015-11-17 |archive-url= https://web.archive.org/web/20151031120604/http://thenextweb.com/voice/2013/03/26/here-are-all-the-winners-of-the-next-webs-startup-awards-europe-2013/ |archive-date= 2015-10-31 |url-status= live }} In 2014, Draper Esprit (formerly known as DFJ Esprit) invested $25 million in Trustpilot, along with support from the existing investors.{{cite web |last= Ho |first= Geoff |url= http://www.express.co.uk/finance/city/453660/Cash-allows-Trustpilot-to-spread-wings |title= Cash allows Trustpilot to spread wings | City & Business | Finance | Daily Express |date= 13 January 2014 |publisher= Express.co.uk |accessdate= 2015-11-17 |archive-url= https://web.archive.org/web/20151118143425/http://www.express.co.uk/finance/city/453660/Cash-allows-Trustpilot-to-spread-wings |archive-date= 2015-11-18 |url-status= live }} According to VentureBeat, the Series C funding round would help Trustpilot "bring its online retail reviews service to the U.S."{{cite web |author= Christina Farr |url= https://venturebeat.com/2014/01/13/trustpilot-nabs-25m-to-bring-its-online-retail-reviews-service-to-the-u-s/ |title= TrustPilot nabs $25M to bring its online retail reviews service to the U.S. | VentureBeat | Business | by Christina Farr |publisher= VentureBeat |date= 2014-01-13 |accessdate= 2015-11-17 |archive-url= https://web.archive.org/web/20151119170805/http://venturebeat.com/2014/01/13/trustpilot-nabs-25m-to-bring-its-online-retail-reviews-service-to-the-u-s/ |archive-date= 2015-11-19 |url-status= live }} At the end of 2014, Trustpilot employed 325 people and 400,000 new reviews were posted each month.{{Cite web|url=http://blog.trustpilot.com/blog/2015/6/1/trustpilot-the-story-so-far|title=Trustpilot the story so far|archive-url=https://web.archive.org/web/20151006223810/http://blog.trustpilot.com/blog/2015/6/1/trustpilot-the-story-so-far|archive-date=2015-10-06|url-status=live}} According to Website Magazine, "Trustpilot soared in 2014," and experienced "record growth with an 80 percent year-over-year increase in revenue.{{Cite web|url=https://www.websitemagazine.com/blog/need-proof-reviews-matter-trustpilot-soared-in-2014|title=Need Proof Reviews Matter? Trustpilot Soared in 2014|website=www.websitemagazine.com|access-date=2019-01-13|archive-url=https://web.archive.org/web/20190113232406/https://www.websitemagazine.com/blog/need-proof-reviews-matter-trustpilot-soared-in-2014|archive-date=2019-01-13|url-status=live}}

In May 2015, Trustpilot received $73.5 million in Series D funding. The investment was led by Vitruvian Partners, with contributions from all existing investors.{{Cite web|url=https://pando.com/2015/05/28/already-a-hit-in-europe-trustpilot-gets-72m-to-become-the-review-site-for-the-entire-online-world/|title=Already a hit in Europe, Trustpilot gets $73.5M to become "the review site for the entire online world"|date=2015-05-28|website=Pando|language=en-gb|access-date=2019-01-13|archive-url=https://web.archive.org/web/20190113232343/https://pando.com/2015/05/28/already-a-hit-in-europe-trustpilot-gets-72m-to-become-the-review-site-for-the-entire-online-world/|archive-date=2019-01-13|url-status=live}} In March, 2015, Google announced it was launching product ratings in Germany, the UK and France. In order to do this, "Google is aggregating data in Europe from different sources" including third party aggregators like Trustpilot.{{cite web |url= https://techcrunch.com/2015/03/26/google-takes-its-amazon-style-starred-product-ratings-to-europe-to-boost-shopping-searches/ |title= Google Takes Its Amazon-Style Starred Product Ratings To Europe To Boost Shopping Searches |publisher= TechCrunch |date= 2015-03-26 |accessdate= 2015-11-17 |archive-url= https://web.archive.org/web/20151109105111/http://techcrunch.com/2015/03/26/google-takes-its-amazon-style-starred-product-ratings-to-europe-to-boost-shopping-searches/ |archive-date= 2015-11-09 |url-status= live }}

In February 2020, the BBC reported that Trustpilot had removed at least 2.2 million fake reviews. Of these fake reviews, 1.5 million were deleted with fraud protection software and 600,000 were removed manually. 469,000 companies reported fake reviews, and around 90,000 fake reviews were removed by consumers.{{Cite web|url=https://www.bbc.com/news/technology-56100082|title=Trustpilot removed 2.2 million bogus reviews in 2020|date=18 February 2021|via=www.bbc.com}}

In February 2021, a private individual, Philip Waymouth, was ordered to pay £25,000 in libel damages after posting a negative review on Trustpilot's website. He had said in the post that Summerfield Browne of London was "another scam solicitor". The court found that Waymouth had not filed a complaint with the firm before posting. He said that he suggested that if Summerfield Browne refunded their fee, he would delete the post, but he said they did not respond.{{Cite news|date=2021-02-09|title=Man to pay £25,000 damages over negative TrustPilot review|language=en-GB|work=BBC News|url=https://www.bbc.com/news/technology-55981600|access-date=2021-02-10}}

In March 2021, Trustpilot was first listed on the London Stock Exchange. The founders stated that London's stock market looked more attractive after a government-backed review called for an overhaul of the U.K. listings regime.{{Cite news|date=2021-03-23|title=Trustpilot surges in stock market debut as tech companies flock to London|language=en-GB|work=CNBC|url=https://www.cnbc.com/2021/03/23/trustpilot-surges-in-ipo-as-tech-firms-flock-to-london-stock-market.html|access-date=2021-05-10}}

Products and activities

The company lets businesses collect and respond to reviews for free and offers specialized marketing and analytics features in their paid plans. It generates income from subscribing companies who use its software to be reviewed by customers and gain business acumen from reviews.{{cite news |last1= Kolodny |first1= Lora |title= Trustpilot Raises $73.5 Million for Credible Reviews of Businesses Online |url= https://blogs.wsj.com/venturecapital/2015/05/28/trustpilot-raises-73-5-million-for-credible-reviews-of-businesses-online/ |date= 28 May 2015 |newspaper=The Wall Street Journal |accessdate= 2015-10-16 |archive-url= https://web.archive.org/web/20151017020201/http://blogs.wsj.com/venturecapital/2015/05/28/trustpilot-raises-73-5-million-for-credible-reviews-of-businesses-online/ |archive-date= 2015-10-17 |url-status= live }}{{Cite web|url=https://www.rstboilers.co.uk/news/how-to-make-trustpilot-work-for-your-business|title=How to make Trustpilot work for your business|website=www.rstboilers.co.uk|access-date=2019-10-16}}{{Cite web |last=Wiggers |first=Kyle |date=2019-03-05 |title=Trustpilot raises $55 million for online business reviews |url=https://venturebeat.com/2019/03/05/trustpilot-raises-55-million-for-online-business-reviews/ |access-date=2019-10-16 |website=VentureBeat |language=en-US}} Trustpilot has a licensing agreement with Google, allowing Trustpilot reviews to be listed as Google Seller Ratings, or "Google Stars."{{Cite web |url=https://support.trustpilot.com/hc/en-us/articles/202216898-Google-and-Trustpilot-FAQ |title=Google and Trustpilot FAQ – Trustpilot Support Center |access-date=2017-02-18 |archive-url=https://web.archive.org/web/20170219133454/https://support.trustpilot.com/hc/en-us/articles/202216898-Google-and-Trustpilot-FAQ |archive-date=2017-02-19 |url-status=live }} It employs about 700 people and roughly {{formatnum:1000000}} new reviews are posted each month. It has published 50 million reviews about more than {{formatnum:228000}} brands {{cite web |title=2019 Most Innovative Companies |url=https://www.fastcompany.com/company/trustpilot |website=Fast Company |accessdate=21 February 2020}}

Business model

Trustpilot operates a freemium business model and earns most of its revenue from companies that subscribe to its services.{{Cite web|url=https://theguardiantribune.com/consumer-review-platform-trustpilot-raises-55-million-in-latest-round-of-funding/|title=Consumer Review Platform Trustpilot raises $55 Million in Latest Round of Funding|last=Nandini Roy Choudhury|date=2019-03-06|website=The Guardian Tribune|language=en-US|access-date=2019-04-01|archive-url=https://web.archive.org/web/20190401183746/https://theguardiantribune.com/consumer-review-platform-trustpilot-raises-55-million-in-latest-round-of-funding/|archive-date=2019-04-01|url-status=live}}

Criticism

There are independent investigations that suggest that review websites such as Trustpilot may have fake reviews.{{cite web|url=https://www.theguardian.com/money/2013/jan/26/fake-reviews-plague-consumer-websites|title=Fake reviews plague consumer websites|last1=Smith|first1=Mike Deri|website=The Guardian|date=26 January 2013|url-status=live|archive-url=https://web.archive.org/web/20151006181913/http://www.theguardian.com/money/2013/jan/26/fake-reviews-plague-consumer-websites|archive-date=2015-10-06|accessdate=2015-10-06}}{{cite news|url=https://www.bbc.com/news/business-33205905|title=Navigating the potentially murky world of online reviews|last1=Belton|first1=Padraig|work=BBC News|date=22 June 2015|url-status=live|archive-url=https://web.archive.org/web/20151006211459/http://www.bbc.com/news/business-33205905|archive-date=2015-10-06|accessdate=2015-10-06}}{{cite web|url=https://www.davidnaylor.co.uk/google-how-can-you-trust-www-trustpilot-co-uk.html|title=Google how can you trust www.trustpilot.co.uk ?|last1=Naylor|first1=David|website=davidnaylor.co.uk|date=March 2012 |publisher=David Naylor|url-status=live|archive-url=https://web.archive.org/web/20151007030131/https://www.davidnaylor.co.uk/google-how-can-you-trust-www-trustpilot-co-uk.html|archive-date=2015-10-07|accessdate=2015-10-06}} There is controversy about the legitimacy of some of Trustpilot's and other consumer review websites' reviews and the way that it deals with complaints about them, although Trustpilot claims that it strives to only include genuine reviews.{{cite web|url=http://www.e-xanthos.co.uk/blog/fake-online-reviews-and-endorsements-competition-regulator-to-investigate-unlawful-practices/|title=Fake Online Reviews and Endorsements: Competition Regulator to Investigate Unlawful Practices|last1=Barsby|first1=Adam|website=e-xanthos.co.uk|publisher=Xanthos|url-status=live|archive-url=https://web.archive.org/web/20151006223150/http://www.e-xanthos.co.uk/blog/fake-online-reviews-and-endorsements-competition-regulator-to-investigate-unlawful-practices/|archive-date=2015-10-06|date=19 June 2015}}{{cite web |last1= Haines |first1= Lester |title= Is iFlorist the greatest website in the universe, ever? |url= https://www.theregister.co.uk/2010/03/29/iflorist_reviews?page=2 |website= theregister.co.uk |publisher= The Register |accessdate= 2015-10-06 |archive-url= https://web.archive.org/web/20151007080041/http://www.theregister.co.uk/2010/03/29/iflorist_reviews?page=2 |archive-date= 2015-10-07 |url-status= live }}{{cite web |title= iFlorist |url= http://www.bitterwallet.com/iflorist-comes-up-smelling-of-roses-on-review-site/27464 |website= bitterwallet.com |accessdate= 2015-10-06 |archive-url= https://web.archive.org/web/20151006200636/http://www.bitterwallet.com/iflorist-comes-up-smelling-of-roses-on-review-site/27464 |archive-date= 2015-10-06 |url-status= live }} Trustpilot allows businesses to pay them to access its marketing services and use Trustpilot technology to filter reviews—normally selecting only favourable posts—that customers place on their own Web site or other places. This may violate certain laws or regulations. Trustpilot published fake reviews for Bizzyloans; it deleted them after they were brought to light by KwikChex, an online investigations company.{{cite web |title= KwikChex works with BBC to expose Review Fraud |url= http://www.kwikchex.com/2015/06/fake-online-reviews-kwikchex-works-with-bbc-to-expose-review-fraud-2/ |website= kwikchex.com |date=23 June 2015|archive-url= https://web.archive.org/web/20160826154948/http://www.kwikchex.com/2015/06/fake-online-reviews-kwikchex-works-with-bbc-to-expose-review-fraud-2/ |archive-date= 2016-08-26 |url-status= live }} Fake reviewers often steal the identities of real people to falsely build up reviewed companies' reputations. Trustpilot denies that it permits any known fraudulent reviews on its site.{{cite news |title= Fake online customer reviews 'for sale', BBC finds |work= BBC News |url= https://www.bbc.co.uk/news/business-33186836 |accessdate= 2015-06-22 |archive-url= https://web.archive.org/web/20150621015142/http://www.bbc.co.uk/news/business-33186836 |archive-date= 2015-06-21 |url-status= live }}

On 14 September 2017, Trustpilot issued an open letter clarifying its review policy following allegations concerning the 'validity of reviews of [online estate agent] Purplebricks by customers'.{{cite press release |author= |title=Open Letter in response to questions regarding Purplebricks and Trustpilot |url=http://press.trustpilot.com/open-letter-in-response-to-questions-regarding-purplebricks-and-trustpilot |location=London |publisher=Trust Pilot |date=2017-09-14 |access-date=2017-09-21 |archive-url=https://web.archive.org/web/20170921035921/http://press.trustpilot.com/open-letter-in-response-to-questions-regarding-purplebricks-and-trustpilot |archive-date=2017-09-21 |url-status=live }}{{cite web |title=Exclusive: Trustpilot review company explains its Purplebricks policy |url=https://www.estateagenttoday.co.uk/breaking-news/2017/9/exclusive-trustpilot-review-company-explains-its-purplebricks-policy |website=Estate Agency Today |date=2017-09-14 |access-date=2017-09-21 |archive-url=https://web.archive.org/web/20170922002455/https://www.estateagenttoday.co.uk/breaking-news/2017/9/exclusive-trustpilot-review-company-explains-its-purplebricks-policy |archive-date=2017-09-22 |url-status=live }}

On 22 March 2019, The Times reported that estate agents Purplebricks and Foxtons are "gaming" Trustpilot feedback by paying it to help gain better scores. In August 2016 five reviews of Foxtons were published on Trustpilot, with an average score of 2.2 stars out of five. The following month there were 467 reviews, 90% of them awarding five stars.{{Cite web|url=https://www.estateagenttoday.co.uk/breaking-news/2019/3/purplebricks-and-foxtons-reviews-on-trustpilot-come-under-scrutiny|title=Purplebricks and Foxtons reviews on Trustpilot come under scrutiny|author=Graham Norwood|website=Estate Agent Today|language=en|date=22 March 2019}}{{Cite news|url=https://www.thetimes.com/business-money/technology/article/estate-agents-and-banks-gaming-feedback-website-trustpilot-jxjxjt02x|url-access=subscription|title=Estate agents and banks 'gaming' feedback website Trustpilot|author1=Tom Calvin|author2=Andrew Ellson|work=The Times|archive-date=2019-03-25|language=en|issn=0140-0460|archive-url=https://web.archive.org/web/20190325125308/https://www.thetimes.co.uk/article/estate-agents-and-banks-gaming-feedback-website-trustpilot-jxjxjt02x|date=22 March 2019|url-status=live}}

On 6 February 2020 industry publication Property Industry Eye reported that Trustpilot was looking into reviews of estate agents 'at large' after claims from property review website allAgents that 70% of their reviews could be fake.{{cite web |url=https://www.propertyeye.com |title=Property Industry Eye |author= |date=2006-06-12 |website=propertyindustryeye.com |access-date=2020-02-24 |quote=THE AWARD-WINNING ONLINE TRADE MAGAZINE}}{{cite web|url=https://propertyindustryeye.com/trustpilot-looking-into-reviews-of-estate-agents-at-large-as-it-condemns-new-claims-by-allagents/|last1=Renshaw|first1=Rosalind|website=popertyindustryeye.com|publisher=Property Industry Eye|url-status=live|archive-url=https://web.archive.org/web/20200224145645/https://propertyindustryeye.com/trustpilot-looking-into-reviews-of-estate-agents-at-large-as-it-condemns-new-claims-by-allagents|archive-date=2020-02-24|title=Trustpilot looking into reviews of estate agents 'at large' as it condemns new claims by allAgents|date=6 February 2020|accessdate=2020-02-24}}

In May 2020, an episode of Joe Lycett's Got Your Back ran an experiment in which a fake company was created on Trustpilot, demonstrating the various ways of manipulating reviews on the site.{{Citation|title=Joe Lycett's Got Your Back: Joe Lycett EXPLOITS Trustpilot with FAKE Reviews!|url=https://www.youtube.com/watch?v=5VMSMjF_b_Y |archive-url=https://ghostarchive.org/varchive/youtube/20211221/5VMSMjF_b_Y |archive-date=2021-12-21 |url-status=live|language=en|date=31 May 2020}}{{cbignore}} Trustpilot published an online response, noting the value of the show's experiment in highlighting fraud on the site, and promising to implement changes to tackle the problem better.{{Cite web |title=Joe Lycett's Got Your Back: Our response |author=Trustpilot |website=|date=29 May 2020 |url= https://press.trustpilot.com/news/joelycetttrustpilotresponse}}

In 2023, a website published an essay written by someone named Hven Somhelst, who identified himself as "a disgruntled but honest former Trustpilot employee." Solmhelst alleged six loopholes that he claims encourage scammers to submit fake reviews. "Scammers are adept at finding and manipulating loopholes," Somhelst wrote, "and that is why they are attracted to Trustpilot." He accused Trustpilot of extortion because "the abundance of fake reviews and the ease at which they are successfully posted are its most effective incentive in convincing merchants to sign up for their costly business accounts."{{Cite web |url=https://dontrust-pilot.com/|title=Is Trustpilot Trustworthy?|access-date=2023-10-23}}

There are a number of articles in the press and discussions e.g. on Reddit which outline the Trustpilot's pro-profit vs pro-consumer business model when businesses have to create a paid account after a malicious review about the business has been posted.{{Cite web|url=https://medium.com/@ryanbadger/how-trustpilot-extorts-businesses-91ca4b6a6f62|date=2022|title=How Trustpilot Extorts Businesses}}

=Reporting reviews=

Trustpilot reserves the right to remove reviews without any notice according to their policy. It insists that it always makes a bona fide effort to obey the law and its published policies to ensure that only authentic reviews remain on the website.

Companies are allowed to respond publicly to reviews, or report a review as invalid if they believe it violates Trustpilot's user guidelines or they have no record of the reviewer as a customer. When a company reports a review, it is automatically replaced with a message indicating that it is being assessed. If the reviewer does not provide the requested information to Trustpilot (e.g. proof of purchase) within seven days, Trustpilot removes the review.{{Cite web |url=https://support.trustpilot.com/hc/en-us/articles/207312237-What-happens-when-my-review-is-reported-on-Trustpilot- |title=What happens when my review is reported on Trustpilot? – Support Center |access-date=2016-02-24 |archive-url=https://web.archive.org/web/20160304053822/https://support.trustpilot.com/hc/en-us/articles/207312237-What-happens-when-my-review-is-reported-on-Trustpilot- |archive-date=2016-03-04 |url-status=live }} Trustpilot may take "some time" to investigate a reported review.{{Cite web|url=https://support.trustpilot.com/hc/en-us/articles/115004535608--What-happens-after-businesses-flag-reviews-|title=What happens after businesses flag reviews?|website=support.trustpilot.com}}

=Hiding negative reviews=

==Facebook plugin==

Users of Trustpilot's Facebook plugin (for their Pro subscribers, paying $599 per month{{Cite web |url=https://business.trustpilot.com/plans

|title=Plans & Pricing | Trustpilot Business |access-date=2019-12-25 |archive-url=https://web.archive.org/web/20191225042936/https://business.trustpilot.com/plans |archive-date=2019-12-25 |url-status=live }}) have the option to display only reviews giving a certain score: "Choose the number of reviews that you want to display from the drop-down menu, then select the rating that the displayed reviews will have".{{Cite web|url=https://support.trustpilot.com/hc/en-us/articles/201867047-Trustpilot-s-Facebook-Page-Tab|title=Trustpilot's Facebook Page Tab|website=Trustpilot Support Center}}

==Trustbox feature==

Paying Trustpilot subscribers using the "Trustbox" feature (which allows a website to show embedded Trustpilot reviews) can ensure only reviews with a minimum star rating will be displayed: there is a setting that "Displays the star ratings that you select, for example, all 3-, 4-, and 5-star reviews".{{Cite web|url=https://support.trustpilot.com/hc/en-us/articles/203840826-Add-a-TrustBox-widget-to-a-webpage#select-reviews-3|title=Add a TrustBox widget to a webpage – Trustpilot Support Center|date=March 13, 2020|archive-url=https://web.archive.org/web/20200313095001/https://support.trustpilot.com/hc/en-us/articles/203840826-Add-a-TrustBox-widget-to-a-webpage#select-reviews-3|archive-date=2020-03-13}}

Trustpilot concedes "[by using Trustboxes] you don't show consumers the full, accurate picture of all your customers' opinions".{{Cite web|url=https://support.trustpilot.com/hc/en-us/articles/203840826-Add-a-TrustBox-widget-to-a-webpage|title=Add a TrustBox widget to a webpage – Trustpilot Support Center|date=March 13, 2020|archive-url=https://web.archive.org/web/20200313095001/https://support.trustpilot.com/hc/en-us/articles/203840826-Add-a-TrustBox-widget-to-a-webpage|archive-date=2020-03-13}}

Trustpilot's own Plans & Pricing page shows the Trustbox in action, displaying reviews of their own platform, configured to display 4- and 5-star reviews only, beneath the slogan "Trustpilot is a universal symbol of trust".{{Cite web|url=https://business.trustpilot.com/plans|title=Plans & Pricing | Trustpilot Business|date=September 17, 2020|archive-url=https://web.archive.org/web/20200917145151/https://business.trustpilot.com/plans|archive-date=2020-09-17}}

In 2020, according to Trustpilot's first transparency report, it harboured more than 2 million fake reviews on its platform, all of which ultimately had to be removed.{{Cite news|date=2021-02-18|title=Trustpilot removed 2.2 million bogus reviews in 2020|language=en-GB|work=BBC News|url=https://www.bbc.com/news/technology-56100082|access-date=2021-07-27}}