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Customer Service Index for Procurement organizations (CSIP) is a procurement management tool and key process indicator that measures the level of internal customer service provided by a procurement department. The index was developed based on the concepts of customer perceptions {{cite web |last1=Business |first1=Dictionary |title=Customer Perception |url=http://www.businessdictionary.com/definition/customer-perception.html |website=Business Dictionary |accessdate=23 March 2019}} and service parameters set by the service provider up front {{cite web |last1=Forbes |title=10 Ways To Set Clear Expectations With A New Client |url=https://www.forbes.com/sites/forbesagencycouncil/2018/03/25/10-ways-to-set-clear-expectations-with-a-new-client/#958bda57bef6 |website=Forbes |accessdate=23 March 2019}}. CSIP’s formula takes into account intangible factors such as customer satisfaction surveys and tangible ones such as purchase order lead times. A customer service index can be a number between 0 (lowest) and 100 (highest). The higher the index, the higher will be the contribution of the department to company’s bottom line. The index can also be considered a reliability indicator of the procurement department.

The metric was developed by (and is a service mark) of [https://miguelsalcedo.site/Aboutus.html Miguel Salcedo]. It was first introduced by Salcedo in his 2017 SSRN research article “Customer service in procurement organizations” {{cite journal |last1=Miguel |first1=Salcedo |title=Customer Service in Procurement Organizations. |journal=SSRN |date=May 30, 2017 |url=https://ssrn.com/abstract=2977459 |accessdate=23 March 2019}}