Vivint

{{Infobox company

| name = Vivint Smart Home, Inc.

| logo = Vivint 2025 logo.png

| type = Subsidiary

| parent = NRG Energy

| traded_as = {{NYSE was|VVNT}} (2020–2023)

| industry = Security systems, fire detection, home automation

| foundation = {{Start date and age|1997}} (as APX Alarm Security Solutions)

| founder = {{Unbulleted list|Todd Pedersen|Keith Nellesen}}

| location = Provo, Utah

| hq_location_country = U.S.

| key_people = {{Unbulleted list|Rasesh Patel, David Porter}}

| revenue = {{increase}}{{US$|1,682 million}}

| revenue_year = 2022

| operating_income = {{increase}}{{US$|-154 million}}

| income_year = 2022

| net_income = {{increase}}{{US$|-51 million}}

| net_income_year = 2022

| equity = {{decrease}}{{US$|1,702 million}}

| equity_year = 2022

| num_employees = 12,000

| num_employees_year = 2022

| homepage = {{URL|vivint.com}}

| footnotes = Financials {{as of|2022|12|31|df=US|lc=y}}.
References:{{Cite web |date=March 1, 2023 |title=Vivint Smart Home, Inc. 2022 Annual Report (10-K)|url=https://www.streetinsider.com/SEC+Filings/Form+10-K+Vivint+Smart+Home%2C+Inc.+For%3A+Dec+31/21274084.html}}

}}

Vivint Smart Home, Inc. is a Provo, Utah-based manufacturer of smart home and home security products. Its product lines include cameras, locks, safety sensors, thermostats, and lighting, along with associated monitoring and installation services. The company is a subsidiary of NRG Energy, which acquired Vivint in 2022 for $2.8 billion.

As of 2024, Vivint had over 2 million customers in the United States, and managed 27 million devices.{{cite web | url = https://www.securitysystemsnews.com/article/vivint-celebrates-25-years | publisher = Security Systems News | title = Vivint Celebrates 25 Years| accessdate = 7 November 2024}}

History

In 1999, Keith Nellesen and Todd Pedersen co-founded APX Alarm Security Solutions in Lehi, Utah.{{cite news|url= https://www.bloomberg.com/news/2011-04-20/to-sell-home-automation-vivint-needs-some-aggressiveness-.html|title=To Sell Home Automation, Vivint Needs 'Some Aggressiveness'|author=Antone Gonsalves|newspaper=Bloomberg.com|date=April 20, 2011|access-date=October 19, 2014}}{{cite magazine | url = http://www.inc.com/ilan-mochari/silicon-valley-utah.html?cid=em01016week46b | title = Move Over, Silicon Valley: Utah Has Arrived | magazine = Inc. | date = 10 November 2014 | access-date = 13 March 2015 | author = Mochari, Ilan}} At the time, the company sold and installed security systems. APX Alarm Security Solutions rebranded as Vivint in February 2011.{{cite web|url=http://www.brandchannel.com/home/post/2011/02/25/Goldman-Sachs-Stakes-Vivint-Rebrand-as-Smart-Home-Player.aspx|title=Goldman Sachs Stakes Vivint Rebrand as Smart Home Player|date=February 25, 2011|author=Sheila Shayon|access-date=October 19, 2014}} Vivint was acquired by The Blackstone Group in November 2012.{{cite web|url=http://www.blackstone.com/news-views/details/blackstone-announces-closing-of-vivint-transaction |title=Blackstone Announces Closing of Vivint Transaction |publisher=Blackstone.com |date=2012-11-19 |access-date=2013-10-09}}

The company launched Vivint Solar, a solar energy company, in 2011.{{cite news| url=http://www.bizjournals.com/sanfrancisco/print-edition/2012/07/27/vivint-solar-to-hire-40-in-san-francisco.html | title=Vivint Solar to hire 40 in San Francisco}} Vivint Solar went public in October 2014 and was later purchased by Sunrun.{{cite news |title=Blackstone Scores $1.1 Billion Gain in Vivint Solar Debut |newspaper=Bloomberg.com |date=October 2014 |url=https://www.bloomberg.com/news/2014-10-01/blackstone-backed-vivint-solar-raises-330-million-in-u-s-ipo.html |access-date=30 October 2014 |publisher=Bloomberg News}}{{Cite web|url=https://investors.sunrun.com/news-events/press-releases/detail/216/sunrun-completes-acquisition-of-vivint-solar-to-accelerate|title=Sunrun Completes Acquisition of Vivint Solar to Accelerate Clean Energy Adoption and Enhance Customer Value|website=Sunrun Inc.|date=8 October 2020 }}

Vivint's former CEO Todd Pedersen appeared on the CBS television show Undercover Boss in February 2015.{{cite web | url =http://www.cbs.com/shows/undercover_boss/video/591AD6DC-B78A-BF25-9BED-A4A1468AD2FD/undercover-boss-vivint/ | title = Undercover boss Vivint | date = 14 December 2014 | publisher = CBS Television}}

In January 2020, Vivint completed a merger with the special-purpose acquisition company Mosaic Acquisition Corp. and became a publicly traded company on the New York Stock Exchange.{{cite web | url = https://www.deseret.com/utah/2020/1/21/21075466/vivint-smart-home-nyse-stock-softbank-mega-merger | publisher = Deseret News | title = Vivint Smart Home makes NYSE debut following megamerger| date = 21 January 2020 | access-date = 30 March 2020}}

In December 2022, Houston-based NRG Energy announced that it would acquire Vivint for $2.8 billion.{{Cite web|date=2022-12-06|url=https://www.reuters.com/markets/deals/nrg-energy-buy-vivint-smart-home-28-bln-2022-12-06/|title=NRG Energy to buy Vivint Smart Home for $2.8 bln|access-date=2022-12-06|website=Reuters}}

Products and services

Vivint offers home security products, including doorbell cameras, smart thermostats, indoor cameras, and integrations with lighting.{{cite web | url = https://techcrunch.com/2015/05/19/vivint-launches-a-new-home-automation-system-complete-with-a-tiny-doorbell-camera/#.thl5jp:8hsU | title = Vivint launches a new home automation system complete with a tiny doorbell camera | date = 19 May 2015 |publisher = techcrunch}}{{cite web | url = https://www.slashgear.com/philips-hue-bulbs-can-now-be-controlled-via-vivint-smart-home-19504663/ | publisher = Slashgear | title = Philips Hue bulbs can now be controlled via Vivint Smart Home | date = 19 October 2017 | access-date = 13 April 2018}}{{cite web | url = https://www.cnet.com/au/products/vivint-ping/ | title = Talk to Your Vivint Smart Home With Amazon Echo | website = CNET | access-date = 22 July 2016}}{{Cite web|url=https://www.techhive.com/article/3153666/smart-home-service-provider-vivint-introduces-sky-for-an-even-smarter-smart-home.html|title=Smart home service provider Vivint introduces Sky, for an even smarter smart home|date=2017-01-04|website=TechHive|language=en|access-date=2019-05-07}}{{cite web | url = https://www.cnet.com/news/vivint-update-monitors-car-and-home-security-from-one-app/ | website = CNET | title = Vivint update monitors car and home security from one app | access-date = 24 April 2019}} In 2019, Vivint launched products for car security, and outdoor home security cameras.{{cite magazine | url = https://www.forbes.com/sites/anthonykarcz/2019/04/18/vivints-new-outdoor-camera-pro-helps-stop-thieves-before-they-strike/#42cc4b0e1227 | magazine = Forbes | title = Vivint's new out door camera pro helps stop thieves before they strike| access-date = 24 April 2019}}

In 2017, Vivint announced a partnership with Airbnb to allow hosts to integrate Airbnb accounts with Vivint products.{{cite web | url = https://www.cnet.com/news/vivint-and-airbnb-join-forces-to-protect-your-rental-ces-2017/ | website = CNET | title = Vivint and Airbnb join forces to protect your rental | access-date = 8 April 2018}} In 2018, Vivint collaborated with Google to include two Google Home Mini devices in starter kits.{{cite web | url = https://www.techhive.com/article/3282826/connected-home/vivint-smart-home-and-google-mini.html | title = Vivint Smart Home bundles two Google Minis with its starter kits, nudging users toward voice control| date = 19 June 2018| publisher = TechHive | access-date = 29 June 2018}}

Philanthropy

In February 2014, the company donated $1 million to the Utah Valley University, along with a $1 million investment from Vivint's CEO, to establish a professional sales program and a Smart Lab for marketing research.{{cite news| url=http://www.sltrib.com/home/1894701-155/uvu-opens-smart-marketing-lab | title=UVU Opens Smart Marketing Lab| author=Annie Know| date=December 2, 2014| newspaper=Salt Lake Tribune| access-date=April 18, 2015}}{{cite web|url=http://www.uvureview.com/2014/02/04/vivints-2-million-gift-establishes-sales-program-uvu/| title=Vivint's $2 million gift establishes sales program at UVU| author=KresLynn Knouse| date=February 4, 2014| publisher=UVU Review|access-date=April 18, 2015}}

In 2015, Vivint became the official safety sponsor for Autism Speaks.{{cite web| url=https://www.autismspeaks.org/about-us/press-releases/vivint-partners-autism-speaks-nationwide-safety-sponsor| title=Vivint Partners with Autism Speaks as Nationwide Safety Sponsor| date=March 3, 2015| publisher=Autism Speaks| access-date=April 18, 2015}} Between 2015 and 2023, Vivint acquired the naming rights to rename the Utah Jazz's home arena to Vivint Arena, where in April 2018 Vivint added a new sensory room at the arena for children with autism spectrum disorder.{{Cite web|url=https://www.nba.com/jazz/news/lhm-sports-entertainment-introduces-vivint-smart-home-arena-utah-jazz|title=LHM Sports & Entertainment Introduces Vivint Smart Home Arena for the Utah Jazz|website=www.nba.com}}{{cite web | url = https://www.cnn.com/2018/03/30/health/nba-utah-jazz-sensory-room/index.html | publisher = CNN | title = NBA makes space for fans with autism spectrum disorder| date = 30 March 2018 | access-date = 8 April 2018}}

In 2023, under the Vivint Gives Back program the company's employees packed and delivered 40,000 meal kits in cooperation with the Granite Education Foundation for children.{{cite web | url = https://techbuzz.news/vivint-gives-back-partners-with-granite-education-foundation-to-pack-40-000-meal-kits/ |publisher = Tech Buzz | title = Vivint Gives Back Partners with Granite Education Foundation to Pack 40,000 Meal Kits| accessdate = 26 April 2024}}

Reception

The 2017 J.D. Power 2017 Home Security Satisfaction Study ranked Vivint as the "Highest in Home Security Customer Satisfaction" among home security brands.{{Cite web|url=https://www.jdpower.com/business/press-releases/jd-power-2017-home-security-satisfaction-study|title=J.D. Power 2017 Home Security Satisfaction Study|website=J.D. Power}} The 2020 Home Security Satisfaction Study ranked Vivint second, behind AT&T Digital Life.{{Cite web|url=https://www.jdpower.com/business/press-releases/2020-home-security-satisfaction-study|title=2020 Home Security Satisfaction Study|website=J.D. Power}}

Prior to its acquisition by NRG, Vivint settled lawsuits with Arkansas, Oregon, Ohio, and Nebraska{{cite news|url=https://www.bloomberg.com/news/2011-04-20/to-sell-home-automation-vivint-needs-some-aggressiveness-.html|title=To Sell Home Automation, Vivint Needs 'Some Aggressiveness'|author=Antone Gonsalves|website=Bloomberg News |date=20 April 2011 |access-date=November 23, 2014}}{{cite web|url=http://www.ohioattorneygeneral.gov/getattachment/99919ecc-33be-4b19-ba5b-e03edcf21927/2013-Consumer-Annual-Report.aspx|title=Ohio Attorney General's Office Consumer Protection Section|access-date=November 23, 2014|archive-date=November 29, 2014|archive-url=https://web.archive.org/web/20141129092416/http://www.ohioattorneygeneral.gov/getattachment/99919ecc-33be-4b19-ba5b-e03edcf21927/2013-Consumer-Annual-Report.aspx|url-status=dead}} along with two class-action lawsuits for alleged violations of the Telephone Consumer Protection Act of 1991.{{cite web|url=http://www.plainsite.org/dockets/sqf4970m/illinois-northern-district-court/johansen-v-vivint-inc/|title=Johansen v. Vivint, Inc. :: Illinois Northern District Court :: Case No. 1:12-cv-07159, Judge Marvin E. Aspen presiding|publisher=plainsite.org|access-date=2014-05-24}}{{cite web|url=http://www.plainsite.org/dockets/sqg194i3/florida-southern-district-court/benzion-et-al-v-vivint-inc/|title=Benzion et al v. Vivint, Inc. :: Florida Southern District Court :: Case No. 0:12-cv-61826, Judge William J. Zloch presiding|publisher=plainsite.org|access-date=2014-05-24}}{{Cite news|url=http://www.securitysales.com/news/vivint_wyoming_100000_door_to_door_sales_settlement/|title=Vivint to Pay Wyoming $100,000 in Door-to-Door Sales Settlement – Security Sales & Integration|date=2017-05-30|work=Security Sales & Integration|access-date=2017-10-02|language=en-US}}{{cite news |last=Smith |first=Tom |title=AG Announces Civil Settlement with Vivint Home Security |url=https://sopghreporter.com/2017/01/17/ag-vivint-home-security-settlement/ |newspaper=The Pittsburgh Reporter|date=January 17, 2017 |access-date=January 17, 2024}} In 2018, ADT agreed to a $10 million settlement with Vivint after ADT claimed agents misled nearly 1,000 customers to sign up.{{Cite web|title=Vivint agrees to pay $10 million to settle lawsuit alleging deceptive sales practices|url=https://sltrib.com/news/2018/01/09/vivint-agrees-to-pay-10-million-to-settle-lawsuit-alleging-deceptive-sales-practices|access-date=2021-05-10|website=The Salt Lake Tribune|language=en-US}}{{Cite web|url=https://news.bloomberglaw.com/international-trade/adt-bid-to-block-imports-of-vivint-systems-to-be-probed-at-itc|title=ADT Bid to Block Imports of Vivint Systems to Be Probed at ITC|website=news.bloomberglaw.com}}

In May 2021, Vivint was fined $20 million for violations of the Fair Credit Reporting Act under Federal Trade Commission Act of 1914 when sales representatives used the names and identities of people without their consent in the place of customers who failed credit checks. Vivint then sold the debt to collectors in violation of the FTC's Red Flags Rule.{{DoJ}}{{Cite web|date=2021-04-29|title=Vivint Smart Home to Pay $20 Million for Violating the Fair Credit Reporting Act|url=https://www.justice.gov/opa/pr/vivint-smart-home-pay-20-million-violating-fair-credit-reporting-act|access-date=2021-05-10|website=www.justice.gov|language=en}}{{Cite web|title=Vivint reaches $20M settlement with FTC over allegations of fraudulent use of credit reports|url=https://sltrib.com/news/2021/04/29/vivint-reaches-m|access-date=2021-05-10|website=The Salt Lake Tribune|language=en-US}}

In December 2021, CPI Security alleged that Vivint sales representatives used deceptive tactics to acquire CPI's customers, including claiming that Vivint acquired CPI.{{Cite web|url=https://www.fox13now.com/news/fox-13-investigates/vivint-smart-home-goes-to-trial-monday-with-50-million-on-the-line|title=Vivint Smart Home goes to trial Monday with $50 million on the line|date=January 1, 2022|website=KSTU}}{{Cite web| url=https://www.securitysystemsnews.com/article/vivint-smart-home-cpi-security-deceptive-practices-trial-to-get-underway|title=Vivint Smart Home, CPI Security deceptive practices trial to get underway |website=www.securitysystemsnews.com}} In March 2022, Vivint paid $400,000 in penalties and restitution after the Arizona Attorney General alleged Vivint's sales representatives used deceptive marketing practices, including false representations of Vivint services, false claims that the customer's security company was being bought by Vivint, and non-consensual extensions of contracts.{{Cite web|url=https://www.fox13now.com/news/local-news/vivint-smart-home-agrees-to-pay-restitution-to-customers-in-arizona|title=Vivint Smart Home agrees to pay restitution to customers in Arizona|date=May 14, 2022|website=KSTU}}{{cite web | url=https://www.azag.gov/press-release/ag-brnovich-reaches-400000-consent-judgment-home-security-company | title=AG Brnovich Reaches $400,000 Consent Judgment with Home Security Company | date=11 March 2022 }}

Newsweek recognized Vivint on the Most Loved Workplace list in 2022, America’s Best Customer Service list in 2024, and on the 2025 Excellence List.{{cite web | url =https://www.newsweek.com/rankings/americas-best-customer-service-2024/services-personal-home-maintenance | publisher = Newsweek | title = America's Best Customer Service in 2024| accessdate = 28 February 2025}}{{cite web | url = https://www.newsweek.com/rankings/americas-100-most-loved-workplaces-2022 | publisher = Newsweek | title =America's 100 Most Loved Workplaces for 2022 | accessdate = 28 February 2025}}

Forbes Home named Vivint the Best Home Security Company of 2022 and 2024 and Forbes named Vivint as the 2024 Best for Custom Smart Home Integration. CNET named Vivint on the 2022 CNET Awards list and 2024 Best professional security system, best build-as-you-go.{{cite web | url = https://web.archive.org/web/20221104152753/https://www.forbes.com/home-improvement/home-security/best-home-security-companies/#best-home-security-companies-award-2022-vivint | publisher = Forbes | title = Best Home Security Companies 2022 Awards| accessdate = 28 February 2025}}{{cite web | url = https://web.archive.org/web/20221102103837/https://www.cnet.com/home/security/best-home-security-system/ | publisher = Forbes | title = 2022: Best Home Security Systems | accessdate = 28 February 2025}}

PC Magazine named Vivint a 2022 Best Smart Home Security System and recognized Vivint in 2024 for The Best Smart Home Security Systems for 2024 and as one of the best security systems for professional home monitoring. Utah Business presented Vivint employees with a 2023 30 Women to Watch recognition, a 2023 HR Achievement award, a 2025 40 Under 40 award, and a 2025 Marketing and Communications Social Media Marketing award.{{cite web | url = https://www.pcmag.com/news/readers-choice-2022-home-security | publisher = PC magazine | title = Readers Choice 2022 for Home Security| accessdate = 28 February 2025}}