Vtiger
{{Infobox company
| type = Private
| key_people = Sreenivas Kanumuru, CEO
| website = {{URL|www.vtiger.com}}
}}
Vtiger is an open-source and cloud-based customer relationship management (CRM) software developed by the Indian software company Vtiger, founded in 2004.{{Cite web |title=vTiger launches open source CRM |url=https://www.zdnet.com/article/vtiger-launches-open-source-crm/ |access-date=2025-04-09 |website=ZDNET |language=en}}{{Cite web |title=About Us {{!}} Vtiger CRM |url=https://www.vtiger.com/about/ |access-date=2025-04-09 |website=www.vtiger.com}}{{Cite web |last=Marks |first=Gene |title=25 Great CRM Applications You Probably Never Heard Of |url=https://www.forbes.com/sites/quickerbettertech/2014/08/11/25-great-crm-applications-you-probably-never-heard-of/ |access-date=2025-04-09 |website=Forbes |language=en}}{{Cite web |title=Introduction to Vtiger CRM |url=https://www.packtpub.com/en-in/learning/how-to-tutorials/introduction-vtiger-crm |access-date=2025-04-09 |website=Packt |language=en}}
The software provides businesses with tools for sales automation, customer support, marketing automation, project management, inventory/products and billing.{{Cite web |date=2023-03-27 |title=Five open source tools to help you manage your customers {{!}} TechRepublic |url=https://web.archive.org/web/20230327164534/https://www.techrepublic.com/article/five-open-source-tools-to-help-you-manage-your-customers/ |access-date=2025-04-09 |website=web.archive.org}}{{Cite web |date=2023-01-27 |title=Five free virtual appliances geared specifically for human resources and sales {{!}} TechRepublic |url=https://web.archive.org/web/20230127104021/https://www.techrepublic.com/article/five-free-virtual-appliances-geared-specifically-for-human-resources-and-sales/ |access-date=2025-04-09 |website=web.archive.org}}{{Cite web |last=online |first=heise |title=Seite 3: Customer Relationship Management (CRM) mit Open Source |url=https://www.heise.de/tests/Customer-Relationship-Management-CRM-mit-Open-Source-221943.html?seite=3 |access-date=2025-04-09 |website=c't Magazin |language=de}}
History
Vtiger was launched by AdventNet, the parent company of Zoho.{{Cite web |date=2017-07-07 |title=Choosing an open source CRM vendor |url=https://web.archive.org/web/20170707043917/https://searchcrm.techtarget.com/tutorial/Choosing-an-open-source-CRM-vendor |access-date=2025-04-09 |website=web.archive.org}}{{Cite web |title=Zoho at a crossroads: Stepping up means stepping out |url=https://www.zdnet.com/article/zoho-into-the-light-and-it-is-good/ |access-date=2025-04-09 |website=ZDNET |language=en}}
Vtiger originated as a fork of SugarCRM.{{Cite web |last=Soper |first=Greg |date=2017-02-21 |title=The True State of Open Source CRM |url=https://suitecrm.com/the-true-state-of-open-source-crm/ |access-date=2025-04-09 |website=SuiteCRM |language=en-GB}}{{Cite web |date=2022-09-18 |title=vtiger Review - An Independent Evaluation |url=https://web.archive.org/web/20220918031319/https://crmsearch.com/vtiger.php |access-date=2025-04-09 |website=web.archive.org}}
In 2010, the company introduced a cloud-based version of Vtiger CRM.{{Cite web |title=vtiger Unveils Cloud-Based Version of vtiger CRM On Demand |url=https://technews.tmcnet.com/channels/open-source-crm/articles/93543-vtiger-unveils-cloud-based-version-vtiger-crm-demand.htm |access-date=2025-04-09 |website=technews.tmcnet.com}}{{Cite web |title=vtiger Releases Open Source CRM Solution on Cloud |url=http://www.crm-reviews.com/vtiger-releases-open-source-crm-solution-on-cloud/ |access-date=2025-04-09}}
Vtiger released version 6 of its open source in 2014.{{Cite web |date=2014-01-15 |title=Vtiger Releases Version 6 of Its Open-Source CRM |url=https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Vtiger-Releases-Version-6-of-Its-Open-Source-CRM-94251.aspx |access-date=2025-04-09 |website=CRM Magazine |language=en-US}}
According to Vtiger, version 7 of its open-source CRM was released in 2017.Version 9 of its cloud CRM offering was released in 2020.{{Cite web |last=Kay |first=Kieran |title=Vtiger 7 Open Source has Launched |url=https://www.vtiger.com/blog/vtiger-7-open-source-has-launched/ |access-date=2025-04-09 |website=Vtiger CRM Blog |language=en-US}}{{Cite web |last=Babu |first=Bindu Rekha |title=Vtiger 9 CRM - Changes, additions, and more |url=https://www.vtiger.com/blog/vtiger-9-crm-changes-additions-and-more/ |access-date=2025-04-09 |website=Vtiger CRM Blog |language=en-US}}
Reception
As of April 2025, the open-source version of Vtiger CRM hosted on SourceForge has been downloaded over 5.4 million times, according to its project page.{{Cite web |title=Vtiger CRM Download Statistics: All Files |url=https://sourceforge.net/projects/vtigercrm/files/stats/timeline?dates=2004-08-01%20to%202025-04-01&period=monthly |access-date=2025-04-09 |website=sourceforge.net}} It also appeared as the most downloaded open-source CRM project in the CRM category on the platform.{{Cite web |title=Best Open Source Mac CRM Software 2025 |url=https://sourceforge.net/directory/crm/mac/ |access-date=2025-04-09 |website=sourceforge.net}}
According to Vtiger, the company was recognized as a Niche Player in the Gartner Magic Quadrant for Sales Force Automation for six consecutive years, from 2019 to 2024.{{Cite web |last=Tewari |first=Aastha |title=Vtiger recognized as a niche player in the Gartner Magic 2024 Quadrant for SFA |url=https://www.vtiger.com/blog/vtiger-recognized-as-a-niche-player-in-the-gartner-magic-2024-quadrant-for-sfa/ |access-date=2025-04-09 |website=Vtiger CRM Blog |language=en-US}} This is supported by independent coverage and official Gartner reports confirming the company’s inclusion during that period.{{Cite web |title=Magic Quadrant for Sales Force Automation |url=https://www.gartner.com/en/documents/3988079 |access-date=2025-04-09 |website=Gartner |language=en}}{{Cite web |title=Magic Quadrant for Sales Force Automation |url=https://www.gartner.com/en/documents/4004305 |access-date=2025-04-09 |website=Gartner |language=en}}{{Cite web |last=Jepma |first=William |date=2021-08-12 |title=What’s Changed: 2021 Gartner Magic Quadrant for Sales Force Automation |url=https://solutionsreview.com/crm/2021/08/12/whats-changed-2021-gartner-magic-quadrant-for-sales-force-automation/ |access-date=2025-04-09 |website=Top CRM and Customer Relationship Management, Vendors, Companies, & Solutions |language=en-US}}{{Cite web |title=Magic Quadrant for Sales Force Automation Platforms |url=https://www.gartner.com/en/documents/4710499 |access-date=2025-04-09 |website=Gartner |language=en}}{{Cite web |last=Mitchell |first=Charlie |date=2023-09-14 |title=Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023 |url=https://www.cxtoday.com/crm/gartner-magic-quadrant-for-sales-force-automation-sfa-platforms-2023/ |access-date=2025-04-09 |website=CX Today |language=en-GB}}{{Cite web |last=Mitchell |first=Charlie |date=2024-11-07 |title=Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown |url=https://www.cxtoday.com/crm/gartner-magic-quadrant-for-sales-force-automation-sfa-platforms-2024/ |access-date=2025-04-09 |website=CX Today |language=en-GB}}
References
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Category:Customer relationship management software companies
Category:Customer relationship management software
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