WNS Global Services
{{short description|Business process outsourcing company in India}}
{{Use dmy dates|date=May 2018}}
{{Use Indian English|date=May 2018}}
{{Infobox company
| name = WNS Global Services
| logo = WNS_Global_Services_Logo.svg
| type = Public
| traded_as = {{nyse|WNS}}
| industry = Business process management, outsourcing, IT consulting
| foundation = 1996
| location_city = New York, London and Mumbai{{cite web|url=https://www.wns.com/about-wns/global-presence|title=Contacts, locations|publisher=WNS|access-date=2013-01-15|archive-date=15 October 2018|archive-url=https://web.archive.org/web/20181015153036/https://www.wns.com/about-wns/global-presence|url-status=live}}
| area_served = Worldwide
| key_people = Timothy Main{{cite web|url=https://www.wns.com/about-us/board-of-directors|title=Board of Directors|publisher=WNS|access-date=2023-07-09}}
({{small|Chairman}})
Keshav R Murugesh
({{small|Group CEO}})
| services =
| revenue = {{Increase}} US $1323.4 million (FY24){{cite web |title=WNS Announces Fiscal 2024 Fourth Quarter and Full Year Earnings, Provides Guidance for Fiscal 2025 |url=https://wnsnorthamerica.gcs-web.com/news-releases/news-release-details/wns-announces-fiscal-2024-fourth-quarter-and-full-year-earnings?mobile=1 |website=wnsnorthamerica.gcs-web.com}}
| net_income =
| num_employees = 62,951 (September 30, 2024)
| parent =
| website = https://www.wns.com
}}
WNS (Holdings) Limited ({{nyse|WNS}}) is a global digital-led business transformation and services company. The company is headquartered in New York, London and Mumbai.{{cite web |title=Is Weakness In WNS (Holdings) Limited (NYSE:WNS) Stock A Sign That The Market Could be Wrong Given Its Strong Financial Prospects? |url=https://simplywall.st/stocks/us/commercial-services/nyse-wns/wns-holdings/news/is-weakness-in-wns-holdings-limited-nysewns-stock-a-sign-tha-1 |website=simplywall.st |language=en |date=9 October 2024}}{{cite web |title=Top 15 BPO Companies In India |url=https://www.businessoutreach.in/top-bpo-companies-in-india/ |website=Business Outreach |date=9 July 2024}}{{cite web |title=__symbol__ Stock Quote Price and Forecast |url=https://edition.cnn.com/markets/stocks/WNS |website=CNN |language=en}}
The company employs over 62,000 individuals and serves more than 600 clients across 13 countries through 66 delivery centers.{{cite web |title=WNS to Present at 2024 J.P. Morgan Ultimate Services Investor Conference |url=https://finance.yahoo.com/news/wns-present-2024-j-p-120000431.html |website=Yahoo}} WNS is publicly traded on the New York Stock Exchange under the ticker symbol WNS.{{cite web |title=WNS opens new global delivery centre in Hyderabad with 1,399 employees |url=https://timesofindia.indiatimes.com/business/india-business/wns-opens-new-global-delivery-centre-in-hyderabad-with-1399-employees/articleshow/108501139.cms |website=The Times of India |date=14 March 2024}}
History
WNS Global Services was established in 1996 as a carve-out of British Airways captive process and back-office activities. In 2002, Warburg Pincus acquired a majority stake, following which WNS became an independent entity.{{cite web |title=WNS {{!}} Case Studies {{!}} Warburg Pincus |url=https://warburgpincus.com/case-studies/wns/ |website=warburgpincus}} The company expanded into other industries in 2003, and by 2004, new delivery centers were opened in Sri Lanka and India.{{cite web |title=WNS Sri Lanka marks 20 years in existence |url=https://www.sundaytimes.lk/240901/business-times/wns-sri-lanka-marks-20-years-in-existence-569529.html |website=Print Edition - The Sunday Times, Sri Lanka}}[https://www.privateequityinternational.com/warburg-pincus-acquires-wns-stake/ Warburg Pincus acquires WNS Stake] {{Webarchive|url=https://web.archive.org/web/20200927010907/https://www.privateequityinternational.com/warburg-pincus-acquires-wns-stake/|date=27 September 2020}} Private Equity International 28 May 2002
In 2005, WNS acquired Trinity Partners.{{cite web |title=WNS Global buys US BPO firm; to hire 2,500 more |url=https://www.rediff.com/money/2005/nov/09bpo.htm |website=Rediff}} The company went public in 2006, listing on the New York Stock Exchange (NYSE). WNS subsequently acquired Marketics (2007),{{cite web |title=WNS to buy Marketics for $65 m |url=https://economictimes.indiatimes.com/tech/ites/wns-to-buy-marketics-for-65-m/articleshow/1743945.cms |website=The Economic Times |date=10 March 2007}} Aviva Global Services (2008), and Denali Sourcing Services (2017).{{cite web |title=India's WNS buys Aviva's BPO unit for $228 mln |url=https://www.reuters.com/article/breakingviews/india-s-wns-buys-aviva-s-bpo-unit-for-228-mln-idUSBOM138124/ |website=Reuters}}{{cite web |title=BPO firm WNS acquires US-based Denali Services for $40 million |url=https://www.livemint.com/Companies/lFnXTqpDovYvRI08TN6doI/BPO-firm-WNS-acquires-USbased-Denali-Services-for-40-milli.html |website=Mint}}
Later acquisitions included Vuram (2022), The Smart Cube, and OptiBuy (2023).{{cite web |title=WNS acquires Vuram for $165 million |url=https://www.thehindu.com/business/wns-acquires-vuram-for-165-million/article65590183.ece |website=The Hindu |language=en-IN |date=1 July 2022}}{{cite web |title=WNS acquires two European companies for USD 156 million |url=https://www.moneycontrol.com/news/business/wns-acquires-two-european-companies-for-usd-156-million-9719381.html#google_vignette |website=Moneycontrol}}{{cite web |title=WNS Acquires The Smart Cube, for $125M |url=https://www.finsmes.com/2023/01/wns-acquires-the-smart-cube-for-125m.html |website=FinSMEs |date=6 January 2023}}{{cite web |title=WNS buys two services firms for over $150m |url=https://www.iteuropa.com/news/wns-buys-two-services-firms-over-150m |website=IT Europa |language=en |date=20 December 2022}}
Operations
WNS has 66 delivery centers located in the United States, the United Kingdom, Canada, China, Costa Rica, India, Malaysia, the Philippines, Poland, Romania, South Africa, Sri Lanka, and Turkey.{{cite web |title=WNS opens 60,000 sq ft delivery centre in Hyderabad |url=https://economictimes.indiatimes.com/tech/information-tech/wns-opens-40000-sq-ft-delivery-centre-in-hyderabad/articleshow/108496506.cms |website=The Economic Times |date=14 March 2024}}
Acquisitions
| class="wikitable sortable" |
| data-sort-type="text"|Year
! data-sort-type="date"|Company Name ! data-sort-type="text"|Cost ! | Sources |
|---|
| 2023
|Smart Cube & OptiBuy |$156.9 million |
| 2022
|Vuram |$165 million |
| 2017
|HealthHelp |$95 million |
| 2017
|Denali Sourcing Services |$40 million |
| 2016
|Value Edge Research Services |$17.5 million |
| 2012
|Fusion Outsourcing |£10 million |
| 2008
|Aviva BPO |$230 million |
| 2008
|BizAps |Undisclosed |
| 2007
|Marketics |$65 million |
| 2006
|Trinity Partners |Undisclosed |
| 2002
|Town & Country Assistance |Undisclosed |
Awards and recognitions
- America's Most Reliable Companies 2025 by Newsweek.{{cite web |title=America's Most Reliable Companies 2025 |url=https://www.newsweek.com/rankings/americas-most-reliable-companies-2025 |website=Newsweek |language=en |date=24 October 2024}}
- Association for Talent Development Best Award 2024{{cite web |title=BEST Award Winners |url=https://www.td.org/best-award-winners |website=Td.org}}
- The Hackett Group Digital Award 2024{{cite web |title=The Hackett Group Announces 2024 Digital Award Winners |url=https://www.thehackettgroup.com/the-hackett-group-announces-2024-digital-award-winners/ |website=The Hackett Group |date=24 September 2024}}
- WNS-Vuram won Employer of the Year Silver Award at the International Brilliance Awards 2024{{cite web |title=2024 International Brilliance Awards – Winners Announced! {{!}} BOC UK |url=https://www.boc-uk.com/2024-international-brilliance-awards-winners-announced/ |website=Boc-UK.com |date=24 January 2024}}
- Artificial Intelligence Excellence Award 2024 by Business Intelligence Group{{cite web |title=6 Experts, 35 Companies, and 79 Products Awarded for Excellence in Artificial Intelligence {{!}} News {{!}} Business Intelligence Group |url=https://www.bintelligence.com/posts/6-experts-35-companies-and-79-products-awarded-for-excellence-in-artificial-intelligence |website=Bintelligence.com |language=en}}
- DataIQ Award for Best Data Story or Data Visualization 2024{{cite web |title=2024 DataIQ Awards - Best Data Story or Data Visualisation: Howden Group and WNS Global Services |url=https://www.dataiq.global/award-winner/2024-dataiq-awards-best-data-story-or-data-visualisation/ |website=DataIQ |date=24 September 2024}}
- World's best companies 2023 by Time (magazine){{cite magazine |title=World's Best Companies of 2023 |url=https://time.com/collection/worlds-best-companies-2023/ |magazine=Time |language=en}}
- Global Sourcing Association (GSA) UK Award 2023{{cite web |title=GSA UK - UK Awards 2023 |url=https://gsa-uk.com/page-18498 |website=gsa-uk.com}}
- World's best Employers 2022 by Forbes.{{cite web |last1=PEACHMAN" |first1="RACHEL RABKIN |title=Forbes World's Best Employers 2024 - Best Companies To Work For Worldwide |url=https://www.forbes.com/lists/worlds-best-employers/?sh=4aba96991e0c |website=Forbes |language=en}}
References
{{reflist}}
External links
- {{official website|https://www.wns.com/}}
{{International Airlines Group}}
{{Authority control}}
Category:Business process outsourcing companies of India
Category:Companies based in Mumbai
Category:Companies listed on the New York Stock Exchange
Category:Outsourcing companies
Category:Warburg Pincus companies
Category:Business services companies established in 1996