Wikipedia:First contact

To encourage, support, and motivate new Wikipedia editors.

• Leave a friendly message for a new editor:
• State you are available for questions and guidance, and point to other places where guidance can be obtained, such as Wikipedia's adopt-a-user program.
• Place the editor's talk page on your watchlist for a period of time (1 week?) and be willing to provide clarifications of Wikipedia practices or offer encouragement if necessary. Some examples: [http://en.wikipedia.org/w/index.php?title=User_talk:Carmenmaftei&diff=prev&oldid=502848325], [http://en.wikipedia.org/w/index.php?title=User_talk%3ATacheny51&diff=501566268&oldid=501564778], [http://en.wikipedia.org/w/index.php?title=User_talk%3AJaxman123&diff=501782414&oldid=501769408]
• Check the Recent changes page (found in the left-hand side bar under the "Interaction" menu) for new editors with red-linked talk pages that may have hit a roadblock. Take the time to assist. Show them what works and what will lead to success: communication instead of confrontation.
• (more tasks to meet the objective...)

• If necessary, offer a softer, more congenial explanation of the situation. More honey, less vinegar.
• Motivate them to get past the hurdle: "There is so much more than this minor predicament. Hang in there,"
• Encourage them to stay calm and develop a collegial editing style. "Don't take it personally."
• Support their potential, not necessarily their stance. They may be way off base but their potential is what is important–to them and to Wikipedia.
• By example, show how to collaborate rather than confront. This will provide an example of how the new editor can partner with established editors rather than argue with them.
• Emphasize, in your messages, co-operating and working with other editors. This creates the feeling of a collaborative environment that should offset any sense of competition that may be prevailing. Don't take sides in a disagreement of opinion.

• Avoid using bare shortcuts to Wikipedia policy pages, such as WP:N. Instead, use a descriptive phrase, such as, "Please refer to Wikipedia's guidance on what makes a topic notable for inclusion in Wikipedia."
• Don't abbreviate Wikipedia user names, as it can cause confusion, and is akin to calling someone by a diminutive nickname, which may not be welcome.
• When pointing out problems, consider the following technique for the initial feedback message: start with an encouraging message, pointing out something done well, or welcoming the editor's contributions, then point out the issue, and conclude with another friendly message. This structure is called the "[http://www.rightattitudes.com/2008/02/22/sandwich-feedback-technique-ineffective/ praise sandwich]". Note the positive portions of the message must be genuine, not trivial or perfunctory; don't aggrandize something small just to fit this format. Subsequent messages can be more succinct, but strive to keep the tone as inviting as possible.

{{U|Buster7}} made the following comment, which led to this essay:

{{quote|The New Wikipedia Editor senses the Wikipedia Community and they want to be a part of it. They reach out to shake hands and that first handshake should be friendly. Reciprocity. It's why Wal-Mart has a greeter stationed at the front door of ALL their stores. They create a bond with their customer. It makes good business sense. Using the Wal-Mart greeter as an example, the First Contact Veteran Editors (FCVE) should not be there to help the New Editor decide on a red hat or a blue hat (or which aisle to shop in) but merely to point out where the HAT department is. The FCVE is the face of WikiPedia; a warm smile, a friendly greeting, assisting, re-assuring. The First Contact that the new editor has with a real live fellow editor should be smooth and real and it should create an opening for the new editor to "walk" into. Reciprocity. The First Contact should never be an attack. "You broke the rules. You walked on the grass. You left the assigned area and dared to think you could edit. You need to be reprimanded and, perhaps, placed in detention, until you read the 57 page manual and learn right from wrong"! The focus of the First Contact should never be about rules. It should always be about "Welcome to Wikipedia"!

It should be obvious that the majority of new editors do not come to do harm. And yet it seems that is not the assumption that many veteran editors envolved in the "early life" of a New Editor have. Many New Editors are casual, probably single-issue, users that will either "sell" or condemn Wikipedia (in RL) based on their early experiences here. We should do everything possible to make that experience a good, fertile, enjoyable one. POINT: Every New Editor should be specifically, and with a determinite effort, be referred to as EDITOR not user or newbie or n00b or whatever. They are editors at their first "Save". WE (Wikipedia Editors) need to change the conversation, the 'meme', that is prevelant about New Editors. We need to respect them right from the start as equals.

FCVE's need to let New Editors know, right from the start, that they are not alone; that they are part of a community, part of a partnership. WE will walk alongside them, a short way down the path into WikiWorld. Sounds sappy but is necessary to counter the less than savory moments they will definitely experience. They don't know it yet but there are Grenades (Toxic Editors,as Jimbo has called them) on the path. If they pick one up...and pull the pin....POW! We need to let them know there is a friend they can call to soften the blow.```Buster Seven Talk 05:33, 1 August 2012 (UTC)}}

It would probably do us all a WikiWorld of good to remember (each on our own) our individual early days at Wikipedia. How bright-eyed we were. How exciting the place was. OMG...The challenge of your first edit. Probably just a minor edit...punctuation more than likely! But you were hooked. You had joined a World-wide phenomenon. As you wandered around the changing landscape of WP, your sense of the enormity and value of the place grew. You got a taste of what a free-flowing, ever-changing, stimulating project it was. And you wanted to be involved.

Often experienced users have heightened expectations of how quickly a newcomer should learn Wikipedia's community norms, forgetting that many new editors just started by wanting to fix something they thought was broken, and are not interested in learning about notability guidelines, verifiability, reliable sources, or any number of other Wikipedia policies. The existing community must be tolerant of the gradual learning curve many editors will follow, rather than chastising editors that have inadvertently run afoul of a detailed point in a Wikipedia guideline (gone "up the down staircase"), which may drive them away before they can realize their full potential.

{{Wikipedia:Wiki Guides/What was your new user experience}}