Youmail

The YouMail brand visual voicemail software was first developed, trademarked, and brought to market in 2006 by communications software developer Zeacom, which is based in Auckland, New Zealand. The service originally started out as a multi-platform visual voicemail solution, with the novel feature of personal greetings, where users could create different greetings for callers based on their incoming caller ID. Helping combat robocalls their service replaces an ordinary voicemail; it instead plays three notes that create the impression of a non-working number to prevent robocalls from coming in.{{Cite news|url=http://www.fox4news.com/news/u-s-world/93094272-story|title=3 musical notes that will stop 'robocalls'|last=FOX|newspaper=KDFW|language=en-US|access-date=2016-11-15}}

YouMail was spun off as a standalone service in 2007.{{cite web|url=https://techcrunch.com/2012/04/13/after-three-years-visual-voicemail-service-youmail-calls-it-quits-on-blackberry/ |title=After Three Years, Visual Voicemail Service YouMail Calls It Quits On BlackBerry |publisher=techcrunch.com |date=2012-04-13 |access-date=2015-05-13}} In November 2007, YouMail announced a partnership with Salient Media,{{cite web|url=https://techcrunch.com/2007/11/16/funny-voicemail-greetings-for-youmail-from-salient-media/ |title=Funny Voicemail Greetings for YouMail from Salient Media |publisher=techcrunch.com |date=2007-11-16 |access-date=2016-05-02}} to offer a combination of free and subscription-based comedic voicemail greetings.

In 2009, the company saw its first success, with visual voicemail for BlackBerry. It also launched a free iPhone app, which was considered a loss leader for its voicemail transcription services.

In 2010, the company announced that YouMail was the standard voicemail that comes with all mobile phones from IMMIX Wireless in Pennsylvania, Cellular One in eastern Central Illinois, Blue Wireless in New York, iSmart Mobile in Montana, VoicePulse in New Jersey, and Windy City Cellular in Adak, Alaska.{{cite web|url=http://www.socaltech.com/youmail____million_calls/s-0030988.html |title=YouMail: 500 Million Calls |publisher=socaltech.com |date=2010-09-13 |access-date=2016-05-03}}

In 2011, the company launched WhoAreYou, an app for Android that provides users with caller's names, and gives them the ability to add specific numbers to a block list, screening out robocalls and telemarketers in the process.{{cite web|url=http://www.intomobile.com/2011/12/21/youmail-launches-whoareyou-visual-caller-id-android-app/ |title=YouMail launches WhoAreYou: visual caller ID app for Android |publisher=intomobile.com |date=2011-12-21 |access-date=2016-05-03}}

By 2012, the company reported over 2.5 million registered users of its service.{{cite web|url=https://money.cnn.com/2012/04/17/technology/youmail-blackberry/index.htm |title=Why a top app maker is ditching BlackBerry |publisher=CNN.com |date=2012-04-17 |access-date=2016-05-02}} The company also announced they stopped supporting new updates for BlackBerry devices.{{cite web|last=Pepitone |first=Julianne |url=https://money.cnn.com/2012/04/17/technology/youmail-blackberry/index.htm |title=YouMail axes BlackBerry app support after 'steady exodus'|publisher=Money.cnn.com |date=2012-04-17 |access-date=2016-05-02}}

In November 2015, the company launched the YouMail Robocall Index, to track legal and illegal robocall traffic across the US. The YouMail Robocall Index is a unique online portal which provides a monthly estimate of the volumes and types of robocalls nationwide, and for each specific state, city and area code. The initial report indicated at that time that 1 out of every 6 calls received in the US was generated by a machine.{{cite web |last=Tuttle |first=Brad |date=November 12, 2015 |title=5 Facts About Robocalls That'll Make You Hate Them Even More |url=https://money.com/how-to-stop-robocalls-scams/ |url-status=live |archive-url=https://web.archive.org/web/20210422175953/https://money.com/how-to-stop-robocalls-scams/ |archive-date=April 22, 2021 |access-date=2016-05-06 |website=Money.com }}

The ongoing monthly estimate is created by extrapolating from the behavior of the billions of calls that YouMail has managed for its users. YouMail identifies problematic numbers through its audio fingerprinting technology and analysis of calling patterns, along with direct consumer feedback. In turn, the Index's statistics have been regularly cited{{cite web|url=https://transition.fcc.gov/cgb/Robocall-Strike-Force-Final-Report.pdf |title=Robocall Strike Force Report|publisher=FCC.gov |date=2016-10-26 |access-date=2020-04-27}} by the Federal Communications Commission (FCC), consumer advocates and many other groups as the national source{{cite web|last=Siegel Bernard |first=Tara |url=https://www.nytimes.com/2019/04/26/your-money/robocalls-spam-calls.html |title=Phone Companies Are Testing Tech to Catch Spam Calls. Let's Hope It Works.|work=The New York Times |date=2019-04-26 |access-date=2020-04-27}}{{cite web|last=McCoy |first=Kevin |url=https://www.usatoday.com/story/news/2018/11/15/robocalls-verification-system-ftc-fcc-telecommunications-caller-id-shaken-stir/1682591002/ |title=Enraged by endless robocalls? Help is on the way|publisher=usatoday.com |date=2018-11-20 |access-date=2020-04-27}} for robocalling data trends.

YouMail won the American Business Awards' Gold Stevie Award for Technical Innovation of the Year,{{cite web|url=https://stevieawards.com/aba/company-organization-awards-1 |title=Company/Organization Awards|publisher=stevieawards.com |date=2019-06-11 |access-date=2020-04-27}} and the YouMail app was named the nation's best robocall-blocking solution{{cite web|url=https://www.washingtonpost.com/technology/2019/04/04/die-robocalls-die-how-to-guide-stop-spammers-exact-revenge/ |title=Die, robocalls, die: A how-to guide to stop spammers and exact revenge|work=washingtonpost.com |date=2019-04-04 |access-date=2020-04-27}} in a competition organized by Geoffrey Fowler of The Washington Post.

YouMail services have been described in detail by an independent source, with review.{{cite web | last=Johnson | first=Craig | title=Can YouMail Really Put an End to Robocalls? | website=Clark Howard |date=24 June 2022| url=https://clark.com/cell-phones/youmail-review/}} Detailed description and review of the YouMail service

YouMail develops visual voicemail apps for Android phones{{cite web|url=http://www.pcworld.com/article/251982/youmail_pumps_up_call_blocking_in_android_phones.html |title=YouMail Pumps Up Call Blocking in Android Phones|publisher=pcworld.com |date=2012-03-16 |access-date=2016-05-03}} and iPhones. The app features a voice-to-text feature which automatically transcribes voice messages and displays the text on-screen. This allows users to get their messages without having to listen to them.{{cite web|url=http://www.cbsnews.com/news/youmail-freshens-up-an-old-standby-voicemail/ |title=YouMail freshens up an old standby: Voicemail |publisher=cbsnews.com |date=2015-10-08 |access-date=2016-07-19}}

The company also produces WhoAreYou for Android, which enhances their visual voicemail app by adding call and text blocking and real-time reverse lookups on incoming calls and SMS messages. The app can deter callers by picking up the call, playing a recorded "out of service" message to the caller, and hang back up, making the caller think the line has been disconnected.{{cite web|url=http://lifehacker.com/5925373/whoareyou-offers-free-caller-id-sms-blocking-and-reverse-phone-number-lookups-for-android |title=WhoAreYou Offers Free Caller ID, SMS Blocking, and Reverse Phone Number Lookups for Android|publisher=lifehacker.com |date=2012-07-12 |access-date=2016-05-06}}

The company's visual voicemail app is preloaded or recommended by carriers including Viaero Wireless{{cite web|url=https://gigaom.com/2011/11/30/should-mobile-operators-give-up-on-voicemail/ |archive-url=https://web.archive.org/web/20111202183201/http://gigaom.com/2011/11/30/should-mobile-operators-give-up-on-voicemail/ |url-status=dead |archive-date=December 2, 2011 |title=Should mobile operators give up on voicemail? |publisher=gigaom.com |date=2011-11-30 |access-date=2016-05-03}} and RedPocketMobile.{{cite web|url=https://gigaom.com/2013/01/03/mvno-red-pocket-experiments-with-bring-your-own-visual-voicemail/ |archive-url=https://web.archive.org/web/20130107221523/http://gigaom.com/2013/01/03/mvno-red-pocket-experiments-with-bring-your-own-visual-voicemail/ |url-status=dead |archive-date=January 7, 2013 |title=MVNO Red Pocket experiments with bring-your-own visual voicemail |publisher=gigaom.com |date=2013-01-03 |access-date=2016-05-03}}

The company also produces the YouMail Robocall Index, which announced in January 2016 that Americans received over one billion unsolicited or automated calls in December 2015. Atlanta was identified as the area hardest hit by robocalls, with Houston in second.{{cite web|url=https://www.cnbc.com/2016/01/15/which-cities-receive-the-most-robocalls.html |title=Which cities receive the most robocalls |publisher=cnbc.com |date=2016-01-15 |access-date=2016-05-06}} US robocalls have reached new highs in the years since,{{cite web|last=Hagerty |first=James |url=https://www.wsj.com/articles/everyone-loathes-robocalls-some-people-try-to-get-even-11545321458 |title=Everyone Loathes Robocalls. Some People Try to Get Even.|publisher=wsj.com |date=2018-12-20 |access-date=2020-04-27}} leading to President Trump signing legislation on December 31, 2019 to help reduce the volume of unwanted robocalls.{{cite web|url=https://energycommerce.house.gov/sites/democrats.energycommerce.house.gov/files/documents/S151RFH_SUS_xml.pdf |title=Committee on Energy and Commerce|publisher=energycommerce.house.gov |date=2019-05-24 |access-date=2020-04-27}} In March 2020, the index identified an expanding set of robocalls leveraging the COVID-19 pandemic.{{cite web|last=Sullivan |first=Mark |url=https://www.fastcompany.com/90483316/millions-of-coronavirus-robocalls-are-spamming-our-phones-every-day |title=Millions of coronavirus robocalls are spamming our phones every day|publisher=fastcompany.com |date=2020-03-31 |access-date=2020-04-27}} Identifying these illegal calls, YouMail notified carriers, enterprises, and the authorities to locate, take down, and punish the callers, helping shut down the COVID-19 scams in just days.{{cite web|last=Drolet |first=Michelle |url=https://www.csoonline.com/article/3411439/smishing-and-vishing-how-these-cyber-attacks-work-and-how-to-prevent-them.html |title=Smishing and vishing: How these cyber attacks work and how to prevent them|publisher=csoonline.com |date=2019-08-09 |access-date=2020-04-27}}

YouMail virtual numbers provide a second phone number, for example to separate business calls from personal calls, while keeping cell phones private and protected from unwanted calls.{{cite web|last=Whitney |first=Lance |url=https://www.pcmag.com/how-to/how-to-block-robocalls-and-spam-calls |title=How to Block Robocalls and Spam Calls|publisher=pcmag.com |date=2019-11-02 |access-date=2020-04-27}}

Third-party developers use YouMail's API to create apps for other platforms, such as MagikMail for Windows Phone.{{cite web|url=http://www.socaltech.com/youmail_hits_windows_phone_7/s-0034700.html |title=YouMail Hits Windows Phone 7 |publisher=socaltech.com |date=2011-03-24 |access-date=2016-05-03}}

{{Reflist}}

• {{Official website|http://www.youmail.com}}

Category:Mobile content

Category:Technology companies established in 2007

Category:Voicemail