eVoice
{{Cleanup bare URLs|date=August 2022}}
{{Lowercase title}}
{{Infobox company
| name = eVoice
| type = Subsidiary
| logo = Image:Evoicelogo.jpg
| foundation = {{start date and age|1999}}
| founders = Wendell Brown, Mark Klein, Craig Taro Gold
| location = United States
| industry = Business Services
| parent = j2 Global, Inc.
| homepage = {{official URL}}
}}
eVoice is a telecommunications service owned by j2 Global, Inc. (NASDAQ:JCOM). The company manages incoming and outgoing calls using virtual phone numbers.{{cite web|last=Brooks|first=Chad |url=https://www.business.com/reviews/evoice/ |title=eVoice Review |publisher=Business.com |date=2019-12-05 |accessdate=2021-04-15}} The service was initially founded by Wendell Brown, Mark Klein, and Craig Taro Gold in 2000 and re-launched in March 2010 with an expansion of services that include both individual, personal uses as well as services for businesses.{{cite journal |title=eVoice: Like Google Voice, with more for business |journal=Computerworld |date=2010-03-02 |last=Wagner |first=Mitch |url=http://www.computerworld.com/article/2467793/cloud-computing/evoice--like-google-voice--with-more-for-business.html |accessdate=2016-12-06 }}
Overview
As of 2020, eVoice provides toll-free and local phone numbers to subscribers in the United States and Canada.{{cite web|url=http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=95826 |archive-url=https://web.archive.org/web/20121010014839/http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=95826 |url-status=dead |archive-date=October 10, 2012 |title=eVoice, Inc.: Private Company Information - Bloomberg |publisher=Investing.businessweek.com |date=2001-07-23 |accessdate=2016-12-01}} The phone number is chosen by the user from available numbers in selected area codes. Based on how the user then configures the service, the user can then answer calls placed to the eVoice number on devices/phones owned by the subscriber. Users must have an established phone service in the United States or Canada to answer incoming calls. The virtual phone number allows subscribers to remain accessible regardless of location.{{cite web|last=Blakely |first=Lindsay |url=http://www.bnet.com/blog/smb/how-my-team-stays-connected-with-no-office-and-no-face-time/2922?tag=mantle_skin;content |title=How My Team Stays Connected With No Office and No Face Time - CBS News |publisher=Bnet.com |date=2010-11-19 |accessdate=2016-12-01}}
A competitor to eVoice is Google Voice. eVoice provides 24x7 live customer support and email support for users.{{cite web |url=http://www.smallbusinesscomputing.com/daily_news/article.php/393516 |title=Technology news and trends for busy small business owners and managers |publisher=Small Business Computing |accessdate=2016-12-01 |archive-url=https://web.archive.org/web/20110929054634/http://www.smallbusinesscomputing.com/daily_news/article.php/393516 |archive-date=2011-09-29 |url-status=dead }}
History
eVoice was founded in 2000 by Wendell Brown, Mark Klein, and Craig Taro Gold.{{cite web|last=Profis |first=Sharon |url=http://news.cnet.com/8301-13772_3-10034606-52.html |title=iPhone app gleans healthy grub nearby - CNET |publisher=News.cnet.com |date=2008-09-08 |accessdate=2016-12-01}} Based at that time in Menlo Park, CA., eVoice was the world's first large-scale, Internet-enabled voicemail system.{{cite web|url=http://www.internetnews.com/ent-news/print.php/929531 |title=Start-up Aims to Speed Internet Messaging |publisher=Internetnews.com |date=2001-11-27 |accessdate=2016-12-01}}http://www.allbusiness.com/technology/software-services-applications-internet-social/6062033-1.html {{dead link|date=December 2016}} Brown's patented techniques, such as voicemail-to-email, visual voicemail, enhanced caller ID,{{cite web|url=https://patents.google.com/patent/US6751299 |title=Patent US6751299 - Voice messaging system - Google Patents |date= |access-date=2016-12-01}} were innovations later deployed by Google Voice and Apple. eVoice supplied voicemail solutions to MCI and AT&T, as well as web portals and VoIP providers including Qwest, Snowball, and Dialpad.
eVoice was acquired by AOL Time-Warner in July 2008{{cite web|url=http://readwrite.com/2011/09/02/how-many-successful-acquisitio |title=How Many Successful Acquisitions Has AOL Made? |last=Strom |first=David |work=ReadWrite |date=2011-09-02 |url-status=dead |archiveurl=https://web.archive.org/web/20140405023130/http://readwrite.com/2011/09/02/how-many-successful-acquisitio |archivedate=2014-04-05 |accessdate=2016-12-01 }} and merged into AOLbyPhone. Before the acquisition, eVoice raised more than $50 million in funding from idealab!, BlueRun Ventures (formerly Nokia Ventures), Oak Investment Partners, and Worldview Technology Partners.{{cite web|url=http://www.virtualpbxcompare.com/service-provider/evoice.html |title=EVoice | Virtual PBX |accessdate=2013-06-05 |url-status=dead |archiveurl=https://web.archive.org/web/20130603175041/http://www.virtualpbxcompare.com/service-provider/evoice.html |archivedate=2013-06-03 }}{{cite web|author=Ian |url=http://www.ianbell.com/2001/07/23/its-official/ |title=It's Official… | Ian Andrew Bell |publisher=Ianbell.com |date=2001-07-23 |accessdate=2016-12-01}}
In June 2004, the eVoice brand name and internet domain were acquired by j2 Global (NASDAQ:JCOM).http://tess2.uspto.gov/bin/showfield?f=doc&state=4002:d8ikur.2.2 j2 Global, Inc. is a cloud services company that offers voice, email, online fax, and online backup services. In 2011, Ziff Davis gave eVoice a favourable review in its publication PC Magazine; j2 Global owns both Ziff-Davis and eVoice.{{cite web|author=editor rating: good Comments July 29, 2016 |url=https://www.pcmag.com/article2/0,2817,2387539,00.asp |title=eVoice Review & Rating |publisher=PCMag.com |date=2016-07-29 |accessdate=2016-12-01}}
eVoice's Australian division was first established in Australia and New Zealand in 1995 as Zintel Communications, which was acquired by eVoice in 2012.{{cite web |url=https://au.evoice.com/about-evoice |title=About Us | eVoice® Australia |publisher=Au.evoice.com |date=2014-06-20 |accessdate=2016-12-01 |archive-date=2017-01-23 |archive-url=https://web.archive.org/web/20170123035713/https://au.evoice.com/about-evoice |url-status=dead }}
Technology
- Access to local and toll free numbers in the United States and Canada.{{cite web|url=http://smallbiztechnology.com/archive/2010/04/tech-round-up-thursday---22-ap.html |title=Tech Round up: Thursday - 22 April 2010 (GFI, eVoice, Xerox, OfferLoung, Verizon, Symantec, Serif) | Smallbiztechnology.com |accessdate=2011-02-04 |url-status=dead |archiveurl=https://web.archive.org/web/20100528112241/http://smallbiztechnology.com/archive/2010/04/tech-round-up-thursday---22-ap.html |archivedate=2010-05-28 }}
- Multiple extensions (quantity limited), enabling dialing to specific employees or departments.
- Call routing to desired phone(s); forwarding to multiple phones simultaneously or in a specific order.
- Call screening. Announcement of caller name; calls can then be picked up or transferred to voicemail.
- Voicemail sent directly to email; management through a computer with a standard web browser.
- Text transcriptions of voicemail messages, delivered as a text message or email.
- Conference call capability.
- Professional recorded greeting.
- Call transferring to voicemail, extensions, or another number.
- Mobile applications via iPhone, Android, or BlackBerry mobile devices.
- 24/7 live customer service and support; email support.
References
External links
- {{official website}}
- [https://www.evoice.com.au eVoice Australia website] {{Webarchive|url=https://web.archive.org/web/20180421042435/https://www.evoice.com.au/ |date=2018-04-21 }}
{{DEFAULTSORT:Evoice}}
Category:Software companies based in California