parcel locker

{{infobox company

| name = Amazon Locker

| logo = Amazonlocker.png

| image = Amazon locker - 20190831 (cropped).jpg

| image_caption = An Amazon Locker kiosk in Toronto

| type = Division

| areas_served = Canada, France, Germany, Italy, United Kingdom, United States, Spain, Japan, Australia, Mexico, United Arab Emirates, Austria

| parent = Amazon

| website = {{URL|https://amazon.com/locker}}

}}

Amazon Locker is a self-service package delivery service of parcel lockers offered by online retailer Amazon.{{Cite web|url=https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200966210|title=Amazon.co.uk Help: About Amazon Locker|website=www.amazon.co.uk|access-date=2016-05-25}} Amazon customers can select any Locker location as their delivery address and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen.{{cite web|url=http://sanfrancisco.cbslocal.com/2012/08/07/amazon-offering-lockers-for-secure-product-delivery/|title=Amazon Offering Lockers For Secure Product Delivery|date=August 7, 2012|work=CBS San Francisco|access-date=September 27, 2013}}{{cite web|url=https://www.amazon.com/locker|title= Amazon Locker Main Page|access-date=December 12, 2016|work=Amazon}} However, certain third-party sellers on Amazon may not be able to ship to an Amazon Locker, due to their use of other shipping services such as FedEx or UPS that require a signature. There are several sizes, but when ordering, amazon.com reports some parcels are too big to be delivered to a locker.

The Amazon Locker program was launched in September 2011 in New York City, Seattle, and London.{{Cite web|url=https://www.telegraph.co.uk/technology/amazon/10926274/Pick-up-your-Amazon-deliveries-on-your-tube-commute.html|title=Pick up your Amazon deliveries on your tube commute|website=Telegraph.co.uk|access-date=2016-05-25}} As of June 2018, Lockers were available in over 2,800 locations in 70+ cities.{{cite web|last=Holsenbeck|first=Kathie|url=https://www.amazon.com/primeinsider/tips/amazon-locker-qa.html|title=Everything you need to know about Amazon Locker|website=Amazon |access-date=June 5, 2019}}

File:Amazon Locker Faust door open 2.jpg

A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver to the locker, and the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is entered into the locker's touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.{{cite web|url=https://www.reuters.com/article/net-us-staples-amazon-lockers-idUSBRE8A41LD20121105|title=Staples to have Amazon lockers in U.S. stores: spokeswoman|last=Skariachan|first=Dhanya|date=November 5, 2012|work=Reuters|access-date=September 27, 2013}}

Amazon customers can also return packages to select Amazon Lockers.{{cite web|url=https://www.amazon.com/gp/help/customer/display.html?nodeId=201262510|title=Return a Package at an Amazon Locker|website=Amazon |date=December 5, 2014}}

Amazon Lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until space is available.

Amazon partners with retail stores such as 7-Eleven{{Cite news|url=https://www.wsj.com/articles/7-eleven-expands-locker-space-hoping-to-cash-in-on-e-commerce-wave-1447326538|title=7-Eleven Expands Locker Space, Hoping to Cash In on E-Commerce Wave|last=Chao|first=Loretta|date=2015-11-12|newspaper=Wall Street Journal|issn=0099-9660|access-date=2016-05-25}} and Spar{{Cite web|url=http://www.thebookseller.com/news/spar-installs-amazon-collection-lockers|title=Spar installs Amazon collection lockers {{!}} The Bookseller|website=www.thebookseller.com|access-date=2016-05-25}}{{Cite web|url=http://www.retail-week.com/spar-installs-amazon-lockers-as-it-ramps-up-multichannel/5045114.fullarticle|title=Spar installs Amazon lockers in nine stores as it ramps up multichannel|website=Retail Week|access-date=2016-05-25}} to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack joined the program briefly in 2012, only to withdraw the following year.{{cite magazine|url=https://www.wired.com/business/2013/09/stores-boot-amazon-lockers/|title=Amazon's Delivery Lockers Booted From Staples, RadioShack|last=Wohlsen|first=Marcus|date=September 19, 2013|magazine=WIRED|access-date=September 27, 2013}}{{cite news|url=http://www.businessweek.com/articles/2013-09-20/do-amazons-lockers-help-retailers-depends-on-what-they-sell|archive-url=https://web.archive.org/web/20130921152559/http://www.businessweek.com/articles/2013-09-20/do-amazons-lockers-help-retailers-depends-on-what-they-sell|url-status=dead|archive-date=September 21, 2013|title=Do Amazon's Lockers Help Retailers? Depends on What They Sell|last=Bachman|first=Justin|date=September 20, 2013|work=Businessweek|access-date=September 26, 2013}}

7-Eleven has kiosks in 186 locations in the US as of 2015.{{cite web|url=https://www.wsj.com/articles/7-eleven-expands-locker-space-hoping-to-cash-in-on-e-commerce-wave-1447326538|title=7-Eleven Expands Locker Space, Hoping to Cash In on E-Commerce Wave |last=Chao|first=Loretta|date=Nov 12, 2015|work=The Wall Street Journal|access-date=Dec 12, 2015}}

In the United Kingdom, Amazon has a partnership with Co-op Food and Morrisons. Lockers are located within some Co-op and Morrisons stores.{{cite web|url=http://www.thebookseller.com/news/amazon-partners-co-op-collection-lockers.html|title=Amazon partners with Co-op for collection lockers - The Bookseller|website=www.thebookseller.com}} Since 2012, libraries in West Sussex have also been operating Lockers.{{Cite web|title = Amazon lockers in libraries - Case study - GOV.UK|url = https://www.gov.uk/government/case-studies/amazon-lockers-in-libraries|website = www.gov.uk|access-date = 2016-01-07}} Large retail centres often have Amazon Lockers, for example there are two in One New Change in London,{{Cite web|url=http://www.spotless.co.uk/insights/8-customer-experience-principles-for-click-and-collect|title=8 customer experience principles for 'Click and collect' storage lockers {{!}} Spotless|website=Spotless|date=30 September 2014|access-date=2016-05-25}} and there is one in Stratford Centre.{{Cite web|url=http://stratfordshopping.co.uk/amazon-lockers-at-stratford-shopping-centre/|title=Amazon Lockers stratfordshopping.co.uk|website=stratfordshopping.co.uk|access-date=2016-05-25|archive-url=https://web.archive.org/web/20160625102106/http://stratfordshopping.co.uk/amazon-lockers-at-stratford-shopping-centre/|archive-date=2016-06-25|url-status=dead}} The largest Amazon Locker in the world and the busiest in the UK is called Ivory. It has 115 lockers and is located near the Rootes building at the University of Warwick.{{Cite web|url=https://theboar.org/2016/01/65216/|title=The Boar|date=2016-01-18|website=The Boar|language=en-GB|access-date=2019-03-20}}{{Cite web|url=https://warwick.ac.uk/services/retail/shops/amazon/|title=Amazon Lockers across campus {{!}} Warwick Retail|website=warwick.ac.uk|access-date=2022-09-01}}

Amazon has also expanded the Locker program in Canada, France, Spain, Germany and Italy.{{cite web|title=Amazon tests Amazon Locker at Shell stations in Germany|date=22 August 2016|url=http://ecommercenews.eu/amazon-tests-amazon-locker-shell-stations-germany/|publisher=Ecommerce News|access-date=23 September 2016}}{{cite web|title=Amazon installs its Amazon lockers in France|date=3 December 2015|url=http://ecommercenews.eu/amazon-installs-its-amazon-lockers-in-france/|publisher=Ecommerce News}}{{cite web|title=Amazon opens 43 new pick up locations in northern Italy|url=http://www.telecompaper.com/news/amazon-opens-43-new-pick-up-locations-in-northern-italy--1161900|publisher=telecompaper}}

In 2017, Amazon announced plans to launch Amazon Locker in select Whole Foods Market locations.{{cite web|last1=\Lutz|first1=Ashley|title=Amazon Prime members will get special discounts at Whole Foods|url=http://www.businessinsider.com/amazon-prime-whole-foods-discount-2017-8|website=Business Insider|access-date=25 August 2017}}

Amazon Hub is a delivery locker for apartment lobbies. The delivery locker accepts packages from all carriers.{{cite web|last1=Bishop|first1=Todd|title=Amazon's new 'Hub' delivery lockers will accept packages from any sender|url=https://www.geekwire.com/2017/amazons-new-hub-delivery-lockers-will-accept-packages-sender/|website=GeekWire|date=31 July 2017|access-date=25 August 2017}} Amazon Hub was in beta from 2017{{cite web|last1=Schlosser|first1=Kurt|title=Amazon's new 'Hub' delivery locker system is already a hit in San Francisco apartment building|url=https://www.geekwire.com/2017/amazons-new-hub-delivery-locker-system-already-hit-san-francisco-apartment-building/|website=GeekWire|date=24 August 2017|access-date=25 August 2017}} until June 2018, when Amazon announced that its Hub program would be available to all property management companies throughout the United States.{{Cite news|url=https://www.pymnts.com/amazon/2018/amazon-hub-locker-delivery-apartments-package-security/|title=Amazon Expands Locker Delivery Hub Nationwide|date=20 June 2018|work=Pymnts|access-date=19 July 2018}}

As of 2020, Amazon was using "Amazon Hub Locker+" to refer to a staffed version of Amazon Lockers, which allowed for customers to pick up large packages, and for customers to return items without a box.{{cite web |url=https://www.amazon.com/ulp |title=Amazon pickup locations |website=Amazon |access-date=2020-12-31}}

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Several manufacturers[https://bellhowell.net/products/quickcollect-rx-pharmacy-kiosk/ QuickCollect Rx Pharmacy Kiosk System][https://www.drugstorenews.com/asteres-scriptcenter-locker-prescription-pickups-surpass-3m-mark Asteres' ScriptCenter Locker Prescription pickups surpass 3M mark][https://www.click-collect-service.com/pharmacy-locker/ Pharmacy Lockers - Click and Collect Service] offer parcel lockers designed for pickup of drugs, either at pharmacies or in remote locations. One design as an integrated audio-visual connection for conferring with a pharmacist.[https://parata.com/wp-content/uploads/2019/05/WellSpotPrescriptionPickUpLocker_0519.pdf Prescription Pick-Up Locker] Drug pickup lockers are deployed at some Costco pharmacies[https://mobilecontent.costco.com/live/resource/img/static-us-landing-pages/pharmacy_pickup.pdf Costco Rx Locker Prescription Pickup] and have been piloted at CVS Health.[https://payorsolutions.cvshealth.com/video/pbmsales/pharmacy-locker-pilot-video Pharmacy Locker Pilot Video] A shortage of pharmacists in the 2020s increased pressure to adopt this solution.[https://www.11alive.com/article/news/verify/verify-prescription-lockers-cvs-pharmacies/85-95f6ab65-4cee-44c4-b66f-c53004fc0c35 VERIFY | Will we start seeing prescription lockers at some CVS pharmacies?] Though delivery of prescription drugs by mail is common, some jurisdictions (for example the U.S. state of Georgia) have laws which do not allow the use of unattended lockers.

{{incomplete list|date=January 2019}}

File:Daraz smart delivery lock.jpg at Uttara North metro station, Dhaka, Bangladesh]]In Bangladesh, a partnership between ekpay of A2I and Daraz created ekShop-Digibox Parcel locker.{{Cite web |title=Digibox ushering in new era of e-commerce logistics |url=https://businesspostbd.com/news/2022-12-27/digibox-ushering-in-new-era-of-e-commerce-logistics-2022-12-27 |access-date=2024-06-13 |website=businesspostbd.com |language=en}} The manufacturing of the solution was done completely within Bangladesh and said to be much cheaper than western or Chinese solutions. The lockers were situated at the metro stations for ease of access.{{Cite web |date=2022-10-12 |title=Bangladesh’s first IoT-based delivery solution DigiBox starts officially |url=https://www.tbsnews.net/economy/corporates/bangladeshs-first-iot-based-delivery-solution-digibox-starts-officially-512098 |access-date=2024-06-13 |website=The Business Standard |language=en}}

Australia Post offers a similar service with facilities located in or near various post offices.{{cite web |title=Parcel lockers – Australia Post |url=http://auspost.com.au/parcels-mail/parcel-lockers.html |accessdate=18 April 2014 |work=Australia post}}

A courier company called Parzel Express introduced automated delivery machines in United Arab Emirates in 2011 manufactured by KEBA.{{cite web |date=2012-03-22 |title=Parzel Express and Logistics and KEBA reveal delivery automated solutions with new smart technologies at ID World Abu Dhabi 2012 Summit |url=http://ameinfo.com/blog/company-news/k/kedu/parzel/parzel-express-and-logistics-and-keba-reveal-delivery-automated-solutions-with-new-smart-technologies-at-id-world-abu-dhabi-summit |url-status=dead |archiveurl=https://archive.today/20141209090837/http://ameinfo.com/blog/company-news/k/kedu/parzel/parzel-express-and-logistics-and-keba-reveal-delivery-automated-solutions-with-new-smart-technologies-at-id-world-abu-dhabi-summit |archivedate=2014-12-09 |accessdate=2014-12-09 |publisher=AMEinfo.com}}

File:Packstation 01 KMJ.jpg

File:Doegnposten, Lindholm 2010 (ubt).jpeg

File:Posti pakettiautomaatti.jpg's parcel automate in Jyväskylä, Finland]]

File:Почтомат PTT в Кемере.jpg Kargomat in Turkey]]

File:Instabox_ICA_Maxi_Krokslätt.jpg, supermarket]]

File:Postnord paketbox Lugna Gatan.jpg station in Malmö, Sweden]]

File:Polish Packstation.jpg in Poland]]

Packstation is a service run by DHL Parcel Germany, a business unit of Deutsche Post's Mail division, in Germany and elsewhere (e.g. in Italy). It started as a pilot project in 2001 and was quickly expanded. There are 3,000 Packstation machines in Germany{{Cite web |url=https://www.dhl.de/en/paket/pakete-empfangen/packstation.html |title=DHL recipient service – Packstation |website=www.dhl.de |language=en |access-date=2017-04-04}} and 90 percent of the people living in Germany were within ten minutes of a DHL Packstation.{{Cite web |title=Deutsche Post DHL Group {{!}} May 06, 2014: DHL Packstation – success story continues |url=http://www.dpdhl.com/en/media_relations/press_releases/2014/dhl_packstation_success_story_continues.html |access-date=2017-04-04 |website=www.dpdhl.com |language=en}} Only ordinary parcels and letters delivered by Deutsche Post can be delivered to Packstations. Moreover, Deutsche Post allows its subsidiary DHL Express Germany to insert a limited number of express parcels. Packstations were originally manufactured by the Austrian company KEBA with newer stations developed by DHL Paket in conjunction with Polygon.

{{For|horse packing camps|Pack station}}

Packstation is a service of parcel lockers run by DHL Parcel Germany, a business unit of Deutsche Post's Mail division, in Germany and elsewhere (e.g. in Italy). It provides automated booths for a self-service collection of parcels and oversize letters as well as self-service dispatch of parcels 24 hours a day, seven days a week. Packstation started as a pilot project in 2001 and was quickly expanded. There are 12,500 Packstation machines in Germany and 90 percent of the people living in Germany were within ten minutes of a DHL Packstation. Only ordinary parcels and letters delivered by Deutsche Post can be delivered to Packstations. Moreover, Deutsche Post allows its subsidiary DHL Express Germany to insert a limited number of express parcels. Packstations were originally manufactured by the Austrian company KEBA with newer stations developed by DHL Paket in conjunction with Polygon.

A major market for Packstation is the increasing number of single people, especially students and time-poor professionals, who purchase products online but are not normally at home at daytime to accept deliveries, or who do not have the time to deposit parcels at the post office during normal opening hours.{{cite news |last=Kirchhoff |first=Petra |date=2008-04-17 |title=Die Packstation kann immer |url=https://www.faz.net/s/RubBEFA4EA6A59441D98AC2EC17C392932A/Doc~EA0C42292331640A3AB2AF710FA6D924B~ATpl~Ecommon~Scontent.html |publisher=Frankfurter Allgemeine |language=German}}{{cite web |author=Alex Steffen |date=2008-01-21 |title=Deutsche Post's Packstation |url=http://www.worldchanging.com/archives/007854.html |url-status=dead |archive-url=https://web.archive.org/web/20080424051312/http://www.worldchanging.com/archives/007854.html |archive-date=2008-04-24 |accessdate=2008-04-17 |publisher=Worldchanging}}

As of September 2023 there were over 23 million registered Packstation customers in Germany according to Deutsche Post.{{cite web |title=DHL Packstation on course for continued success |url=https://www.dpdhl.com/en/media-relations/press-releases/2017/dhl-packstation-on-course-for-continued-success.html}}

Using Packstations is free of charge both for private and business customers; however, prior registration through the web portal Paket.de{{Cite web |title=DHL Kundenkonto – Ihre Services zum individuellen Paketempfang und -versand | DHL |url=https://www.dhl.de/de/privatkunden/anmelden.html |website=www.dhl.de}} is required for collection of parcels.

Each customer obtains a magnetic stripe card ("Goldcard") and PIN that can be used to identify the customer at Packstation machines and post offices. Previously, it was possible to use the Packstation by entering the customer number and the PIN. This was changed in 2011 in order to increase security as said by DHL,{{Cite web |date=2011-03-17 |title=Packstation erhöht Sicherheits-Standards |url=http://newsletter.dhl.de/11651/letterView.php?id=111689#124134 |accessdate=2011-05-23 |work=DHL Packstation Newsletter |publisher=DHL}} usage of the Goldcard is mandatory now. On 29 October 2012, a mandatory mTAN was introduced,{{cite web |title=Fehlermeldung |url=http://www.dhl.de/de/paket/privatkunden/packstation/mtan.html |url-status=dead |archive-url=https://web.archive.org/web/20130123151739/http://www.dhl.de/de/paket/privatkunden/packstation/mtan.html |archive-date=2013-01-23 |website=www.dhl.de}} this is transmitted solely in the SMS notification or can be retrieved from the DHL Paket App. Each mTAN is valid only for one opening procedure (which may entitle to open several booths if the recipient has received numerous shipments), thereby replacing the PIN. Newer Packsations can communicate with the user's mobile phone via Bluetooth if the DHL App is available on the phone. A PIN or TAN is then no longer necessary.

Austria's Österreichische Post introduced a virtually identical service called Post.24-Station in November 2006. The booths are manufactured by the same company that makes the packstations, KEBA. In Vienna, Stations have been erected in supermarkets, petrol stations, and post offices that can easily be reached by public transport.

In the Republic of Ireland, ParcelMotel is owned by the Nightline courier company. ParcelMotel has operated since 2012 and had 124 locations providing over 10,000 locker spaces throughout the Republic of Ireland. All locations were closed on January 31, 2023.{{cite web | url=https://my.parcelmotel.com/login | title=Parcel Motel Portal }} ParcelMotel also offered a UK address for parcel delivery which allowed customers in Ireland to take advantage of free UK delivery. They also offered free/business paid return services, motel-to-motel delivery at special rates and a parcel sending service.{{cite web |url=http://www.parcelmotel.com/services/ |title=Services – Parcel Motel |publisher=}}

File:20220107_Koonga_pakiautomaat.jpg station in Koonga, Estonia]]

A company called SmartPOST, run by the Finnish Posti Group runs a network of self-service parcel terminals in Finland, Estonia, Latvia and Lithuania.{{Cite web |title=Delivery time |url=https://itella.lv/en/private-customer/smartpost/delivery-time/ |access-date=2022-12-18 |website=Itella Latvia |language=en-US}} The terminals are located in shopping centres and other public premises. They enable clients to send and receive parcels and pay for them at the collection point. There is a terminal for every Estonian in a range of a 15-minute drive. The parcel terminals were introduced to Finland in 2011.{{cite web |url=http://smartpost.posti.fi/en/index |title=Posti SmartPost |url-status=dead |archiveurl=https://web.archive.org/web/20120116214343/http://smartpost.posti.fi/en/index |archivedate=2012-01-16 }} The parcel terminals and the software running the system are manufactured in Estonia by Cleveron.{{cite web |url=http://www.cleveron.eu |title=Cleveron® |publisher=}}

Turkey's national post, the PTT, has been installing domestically produced Kargomat lockers since 2019.{{Cite web |date=2019-08-18 |title=PTT'den 217 noktada akıllı cihazla kargo teslimi |trans-title=Cargo delivery from PTT with smart device at 217 points |url=https://www.milliyet.com.tr/ekonomi/pttden-217-noktada-akilli-cihazla-kargo-teslimi-6018578 |url-status=live |archive-url=https://web.archive.org/web/20190818111218/https://www.milliyet.com.tr/ekonomi/pttden-217-noktada-akilli-cihazla-kargo-teslimi-6018578 |archive-date=2019-08-18 |access-date=2024-01-09 |website=Milliyet |language=tr}}

Latvian company, PostService, runs a network of 39 self-service parcel terminals in Latvia, called {{Lang|lv|Mana pasta stacija}} (English: My Post Station). Terminals are located in 27 cities and towns in Latvia. The terminals are constructed and manufactured in Latvia by PostService itself.{{Cite web |url=https://pastastacija.lv/ |title=PastaStacija.lv |website=pastastacija.lv}}

Additionally as of 2022, in Baltics parcel locker services by Venipak, Omniva, DPD and Latvijas Pasts are operating.

Polish company InPost runs a network of almost 29,000 self-service parcel terminals{{Cite web |url=https://inpost.pl/znajdz-paczkomat |title=Paczkomaty, Oddziały InPost, Punkty Obsługi Paczek | InPost – Paczkomaty, Kurier, Przesyłki Kurierskie |website=inpost.pl}} in Poland called Paczkomaty 24/7. Terminals are located in shopping centres, car parks and gas stations. The terminals enable clients to send and receive parcels.{{Cite web |url=http://www.paczkomaty.pl/paczkomaty,119.html |title=Paczkomaty InPost}}

In the United Kingdom, InPost operate lockers, which are found in various locations including fuel station, railway stations, forecourts and supermarkets. According to the company, they are "strategically located in urban areas where people work, shop and play".{{Cite web |title=About |url=https://www.inpost.co.uk/about/ |access-date=2021-01-11 |website=InPost |language=en-US}}

In Russia Parcel lockers have gained a lot of popularity, with multiple big companies offering such a service. Among them are: Logibox, PickPoint, QIWI Post, EMS Russian Post, Yandex Market and Russian Post.

In Romania, parcel lockers are very popular, however the most used are Sameday's easybox and Fan Courier's FANbox.

File:Sučany, samoobslužné výdajné miesto Z-BOX (Packeta.sk) na nám. SNP.jpg

In Slovakia, there are multiple networks of package lockers. Slovenská pošta has a network of BalíkoBOX lockers, Packeta and GLS lockers of their own, and multiple delivery companies can deliver to Alza.sk’s lockers as well.

In France, Parcel Lockers are a fast growing segment with main players in the market being: InPost, Amazon and Vinted.

File:VintedGo-Locker1.jpg Locker in France]]

Vinted Go (logistics service of Vinted) was launched in France in July 2022 and will place more than 13,000 Parcel Lockers across the country,{{Cite web |last=Jasmijn |date=2022-06-23 |title=Vinted launches logistics arm Vinted Go |url=https://ecommercenews.eu/vinted-launches-logistics-arm-vinted-go/ |access-date=2022-09-15 |website=Ecommerce News |language=en-US}} creating the largest network in France and one of the largest in the world. The Lockers are manufactured by the Portuguese company Bloq.it, and are placed across nation-wide retail chains such as Franprix,{{Cite web |last=à 13h20 |first=Par Odile Plichon Le 22 juin 2022 |date=2022-06-22 |title=Consommation : vos colis Vinted peuvent désormais être livrés chez Franprix |url=https://www.leparisien.fr/economie/consommation/consommation-vos-colis-vinted-peuvent-desormais-etres-livres-chez-franprix-22-06-2022-Z74ANGW4MVCHZIJ2TD3CBUGIN4.php |access-date=2022-09-15 |website=leparisien.fr |language=fr-FR}} Carrefour, and CASINO stores.

File:SmartlockerCr.jpg]]

Canadian company BufferBox, which was acquired by Google in November 2012, operates a similar system in Ontario. However, the service has since been suspended, and a message on their homepage shows the company is focusing on Google Express Checkout.{{Cite web |url=https://www.slashgear.com/google-buys-locker-storage-provider-bufferbox-01259173/ |title=Google buys locker storage provider BufferBox |date=December 1, 2012 |website=SlashGear}} When the pandemic arrived in early 2020, retailers scrambled to find ways to meet consumer demand for their products while simultaneously managing last-mile delivery costs, overall margins, and maintaining contactless solutions. Parcel lockers began to fill this need by using technology to reduce logistics costs and provide a frictionless, and contactless option for customers.{{cn|date=May 2024}}

Amazon Lockers are a similar service specific to deliveries fulfilled through online retailer Amazon.{{cite web |url=https://www.amazon.com/locker |title=Amazon Locker main page |work=Amazon.com}}

The United States Postal Service announced a similar service called "{{proper name|gopost}}", announced in 2011{{cite web |url=https://tools.usps.com/go/EPLAction!input |title=USPS.com® – gopost® |publisher=Tools.usps.com |date=28 March 2011 |access-date=2013-08-24 |archive-url=https://web.archive.org/web/20130221134901/https://tools.usps.com/go/EPLAction!input |archive-date=21 February 2013 |url-status=dead |df=dmy-all }} and with permanent locker installation starting in August 2014 at 17 locations in New York City and Washington, D.C.{{cite news |last1=Whelan |first1=Robbie |title=Parcel-Delivery Firms and Retailers Experiment With Package Pickup Points |url=https://www.wsj.com/articles/parcel-delivery-firms-and-retailers-experiment-with-package-pickup-points-1431966679 |accessdate=17 August 2019 |work=Wall Street Journal |publisher=Dow Jones & Company, Inc. |date=18 May 2015}}

Correos de Costa Rica offers a similar service with automated delivery machines located in various supermarkets.{{cite web |url=http://www.apicorreos.go.cr/ |title=Home |website=apicorreos.go.cr}}

The test program started in July 2017. The machines are manufactured in Costa Rica.{{Cite web |url=https://postandparcel.info/82092/news/parcel/costa-rica-parcel-locker-pilot/ |title=Costa Rica parcel locker pilot |date=July 10, 2017}} In 2018, the operation of the smart locker system known as API was started. The Api lockers are manufactured by Correos de Costa Rica itself. The network has 102 locations throughout Costa Ríca. With further expansion in the near future.{{Cite web|url=https://correos.go.cr/sucursal-virtual/|website=correos.go.cr| title=Sucursal Virtual | date=4 November 2019 }}

File:Amazon locker near a supermarket in Fano, Italy.jpg |An Amazon Locker near a supermarket in Fano, Italy

File:Amazon davinia am Studierendenwohnheim 20210815 HOF03531.jpg|An Amazon Locker near a student dormitory in Hof, Germany

File:Amazon hub example.png|An Amazon Hub at an apartment complex

File:Amazon Hub.jpg|An Amazon Hub outside a Premier Inn in Scarborough, North Yorkshire

File: A machine for retrieving and returning books to the library, Tomaszów Mazowiecki, Poland.jpg|A machine for retrieving and returning books to the library (Poland)

File: Polish Post parcel machine. Tomaszów Mazowiecki, Strzelecka Street. Poland.jpg|Polish Post parcel machine

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{{Commons category|Amazon Locker}}

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Category:Express mail

Category:Postal services

Category:Postal infrastructure

Category:Commercial machines

Category:Interactive kiosks