remote monitoring and management

{{Distinguish|Service management}}

{{refimprove|date=January 2017}}

Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider. {{ cite web| url=https://blog.itarian.com/what-is-rmm/|title= Remote monitoring and management software Explained|accessdate=2020-10-01}}{{ cite web| url=http://searchitchannel.techtarget.com/definition/RMM-software-remote-monitoring-and-management-software|title=RMM software (remote monitoring and management software)|accessdate=2017-12-06}}

Functions include the ability to:

• install new or updated software remotely (including patches, updates and configuration changes){{ cite web| url=https://www.intel.com/content/www/us/en/business/enterprise-computers/rmm.html|title= Remote monitoring and management software technology)|accessdate=2020-10-01}}
• detect new devices and automatically install the RMM agent and configure the device{{ cite web| url=https://www.atera.com/blog/rmm-agent/|title= What is an RMM Agent and How Does it Work?|accessdate=2024-02-08}}
• observe the behavior of the managed device and software for performance and diagnostic tasks
• perform alerting and provide reports and dashboards

Traditionally this function has been done on site at a company but many MSPs are performing this function remotely using integrated Software as a Service (SaaS) platforms.