Annegret Hannawa

Hannawa studied interpersonal communication at San Diego State University, where she earned a master's degree in 2006.{{Cite journal |last1=Hannawa |first1=Annegret F. |last2=Spitzberg |first2=Brian H. |date=2009-01-07 |title="My Child Can Beat Your Child": Toward a Measure of Parental Self-Evaluation Maintenance (PSEM) |url=https://doi.org/10.1080/15267430802561584 |journal=Journal of Family Communication |volume=9 |issue=1 |pages=23–42 |doi=10.1080/15267430802561584 |issn=1526-7431 |s2cid=143723290}}

She then began her Ph.D. studies in health communication at Arizona State University. Her dissertation developed a communication science model of "Physician Mistake Disclosure."{{Cite journal |last=Hannawa |first=Annegret F. |date=2009-07-31 |title=Negotiating Medical Virtues: Toward the Development of a Physician Mistake Disclosure Model |url=https://doi.org/10.1080/10410230903023279 |journal=Health Communication |volume=24 |issue=5 |pages=391–399 |doi=10.1080/10410230903023279 |issn=1041-0236 |pmid=19657822 |s2cid=30495899}} In 2009, Hannawa received her doctorate from ASU.{{Cite web |title=Hannawa, Annegret Friederike |url=https://search.usi.ch/it/persone/6e848ddf2f9b33ced651c8174719f0d9/hannawa-annegret-friederike |access-date=2021-04-16 |website=Università della Svizzera italiana |language=it}}

Hannawa received her first academic appointment at Wake Forest University (WFU) in Winston-Salem, North Carolina, USA, as tenure-track assistant professor in the Department of Communication Studies.{{Cite web |date=2010-07-01 |title=July 2010 Faculty Focus |url=http://news.wfu.edu/2010/07/01/july-2010-faculty-focus/ |access-date=2021-04-16 |website=Wake Forest News |language=en}} In 2011, she was appointed to a tenure-track professorship in health communication and research methodology at the Faculty of Communication, Università della Svizzera italiana (USI, Lugano, Switzerland), where she still works today.{{Cite web |title=Dr. Annegret Hannawa, PhD |url=http://usi.to/nx2 |access-date=2023-12-19 |website=USI |language=en-US}}

Hannawa conducted a grant-funded international congress entitled "Communicating Medical Error (COME)" in 2013.{{Cite web |title=COME - Conference - Communicating Medical Error |url=https://www.come.usi.ch/ |access-date=2021-04-16 |website=www.come.usi.ch}} The conference evolved into the nonprofit organization "ISCOME Global Center for the Advancement of Communication Science in Healthcare."{{Cite web |title=About |url=https://www.iscome.org/who-we-are |access-date=2021-04-16 |website=ISCOME Global Center for the Advancement of Communication Science in Healthcare |language=en-US}} To date, Hannawa leads this research association as its founding president-elect.{{Cite web |title=Board |url=https://www.iscome.org/board-members |access-date=2021-04-16 |website=ISCOME Global Center for the Advancement of Communication Science in Healthcare |language=en-US}} Also in 2013, she received funding from the Swiss National Science Foundation (SNSF) to develop evidence-based communication guidelines for disclosing medical errors to patients.{{Cite web |title=Swiss National Science Foundation SNSF {{!}} P3 Research Grant Search Database {{!}} Projects - People – Publications |url=http://p3.snf.ch/ |access-date=2021-04-16 |website=p3.snf.ch |language=en}} In 2019, the Swiss Federal Office of Public Health tasked her to analyze the pandemic communication surrounding Covid-19.{{Cite journal |last1=Hannawa |first1=Annegret F. |last2=Stojanov |first2=Ana |date=2022-12-28 |title="Compliant Supporters," "Anxious Skeptics," and "Defiant Deniers": A Latent Profile Analysis of People's Responses to COVID-19 Communications |url=https://pubmed.ncbi.nlm.nih.gov/36576172/ |journal=Health Communication |volume=39 |issue=1 |pages=148–160 |doi=10.1080/10410236.2022.2162224 |issn=1532-7027 |pmid=36576172}}{{Cite web |title=The quality of public communication during COVID-19: symptoms of a wider malaise {{!}} Swiss Medical Weekly |url=https://smw.ch/index.php/smw/announcement/view/57 |access-date=2023-12-19 |website=smw.ch |language=en-US}}

In 2016, Hannawa founded an interdisciplinary Center for the Advancement of Healthcare Quality and Safety (CAHQS) at the Università della Svizzera italiana.{{Cite web |title=Center for the Advancement of Healthcare Quality and Patient Safety |url=http://patientsafetycenter.org/ |access-date=2021-04-16 |website=Center for the Advancement of Healthcare Quality and Patient Safety |language=en-US}} In the same year, she was elected as a scientific expert to the ELSI Advisory Board of the Swiss Personalized Health Network (SPHN).{{Cite web |title=ELSI Advisory Group (ELSIag) |url=https://sphn.ch/de/organisation/governance/elsi-advisory-group/ |access-date=2021-04-16 |website=SPHN |language=de-DE}} In addition, she received honorary titles as Associate Faculty at Johns Hopkins University Bloomberg School of Public Health (Baltimore, Maryland, USA){{Cite web |title=Faculty |url=https://publichealth.jhu.edu/faculty/3320/annegret-f-hannawa |access-date=2023-12-19 |website=Johns Hopkins Bloomberg School of Public Health |language=en}} and Cardiff University School of Medicine (Wales, United Kingdom). In the same year, she was awarded the "Jozien Bensing Research Award".{{Cite web |title=USI professor wins Jozien Bensing Research Award 2016 |url=https://www.com.usi.ch/en/feeds/3995 |access-date=2021-04-16 |website=www.com.usi.ch |language=en}} In 2023, the government or the Swiss Canton of Uri recognized her with an appointment as Ambassador.{{Cite web |title=Professor Hannawa appointed ambassador of Uri |url=https://www.usi.ch/en/feeds/26552 |access-date=2023-12-19 |website=www.usi.ch |language=en}} In June 2024, she founded the European Institute for Safe Communication (EISK), bringing together science and practice to protect professionals in aviation, healthcare, emergency services, energy, and crisis management from communication failures in high-risk situations.{{Cite web |date=2024-08-20 |title=Schlechte Kommunikation kann Leben gefährden |url=https://www.srf.ch/news/schweiz/forschung-in-altdorf-ur-schlechte-kommunikation-kann-leben-gefaehrden |access-date=2024-09-02 |language=de}}{{Cite web |date=2024-09-02 |title=Safety begins between people |url=https://www.safecominstitute.org/ |access-date=2024-09-02}}{{Cite web |date=2024-07-03 |title=USI professor establishes European Institute for Safe Communication in Uri |url=https://www.greaterzuricharea.com/en/news/usi-professor-establishes-european-institute-safe-communication-uri |access-date=2024-09-02}}

File:SACCIA Model.svg

Hannawa's research focuses primarily on how "safe communication" can prevent harmful errors in everyday clinical practice and ensure high-quality healthcare, particularly in the digital age.{{Cite journal |last1=Ovretveit |first1=John |last2=Wu |first2=Albert |last3=Street |first3=Richard |last4=Thimbleby |first4=Harold |last5=Thilo |first5=Friederike |last6=Hannawa |first6=Annegret |date=2017-03-20 |title=Using and choosing digital health technologies: a communications science perspective |url=https://www.emerald.com/insight/content/doi/10.1108/JHOM-07-2016-0128/full/html |journal=Journal of Health Organization and Management |language=en |volume=31 |issue=1 |pages=28–37 |doi=10.1108/JHOM-07-2016-0128 |issn=1477-7266 |pmid=28260405}} In her scientific research, she has evaluated over 1000 cases of harm in hospitals.{{Cite web |title=Von wegen "Soft-Skill" |url=https://www.landdergesundheit.de/beteiligung/wegen-soft-skill |access-date=2021-04-16 |website=www.landdergesundheit.de |language=de}}{{Cite web |last=Rundschau |first=Lausitzer |date=2019-03-10 |title=Aktuelle Studie: Patienten verstehen oft nur Bahnhof |url=https://www.lr-online.de/aktuelle-studie-patienten-verstehen-oft-nur-bahnhof-38260800.html |access-date=2021-04-16 |website=lr-online.de |language=de}} According to her statistics, 53 patients die every day in Germany as a result of treatment errors;{{Cite web |date=2017-09-14 |title=Schweigen gefährdet Menschenleben |url=https://www.fr.de/wirtschaft/schweigen-gefaehrdet-menschenleben-11019743.html |access-date=2021-04-16 |website=Frankfurter Rundschau |language=de}} up to 80 percent of these cases can be traced back to unsafe communication.{{Cite web |title=Kommunikation zwischen Arzt und Patient - Das große Risiko des gegenseitigen Nicht-Verstehens |url=https://www.deutschlandfunk.de/kommunikation-zwischen-arzt-und-patient-das-grosse-risiko.724.de.html?dram:article_id=399265 |access-date=2021-04-16 |website=Deutschlandfunk | date=27 October 2017 |language=de-DE}}{{Cite news |last=Nützel |first=Nikolaus |date=2017-09-15 |title=Patientensicherheit: Wenn Schweigen gefährlich ist |work=Bayern 2 |lang=de}} From this evidence, Hannawa developed a science-based "SACCIA safe communication" model that conveys five competencies that can help people build resilience against communication failures.{{Cite web |last=Camia |first=Valeria |title=Mangelhafte Kommunikation zwischen Arzt und Patient? Manchmal richtet sie mehr Schaden an als die Krankheit selbst |url=https://www.ticinoscienza.ch/de/news.php?wenn-mangelhafte-kommunikation-zwischen-arzt-und-patient-mehr-schaden-anrichtet-als-die-krankheit-selbst |access-date=2023-12-19 |website=Ticino Scienza |language=it}} Meanwhile, she has extended her safe communication research to other high-risk contexts, such as Covid-19,{{Cite web |title=Our Work |url=http://patientsafetycenter.org/ourwork |access-date=2023-12-19 |website=Center for the Advancement of Healthcare Quality and Safety |language=en-US}}{{Cite web |date=2022-04-12 |title=Communication during Covid-19: A Swiss National Study (11 April 2022) |url=https://www.pslhub.org/learn/coronavirus-covid19/data-and-statistics/communication-during-covid-19-a-swiss-national-study-11-april-2022-r6598/ |access-date=2023-12-19 |website=Patient Safety Learning - the hub |language=en-GB}} airborne rescues{{Cite journal |last=Hannawa |first=Annegret F |date=December 2021 |title="We're on our way:" A message from the mountains |url=http://journals.sagepub.com/doi/10.1177/25160435211058145 |journal=Journal of Patient Safety and Risk Management |language=en |volume=26 |issue=6 |pages=240–242 |doi=10.1177/25160435211058145 |issn=2516-0435}}{{Cite web |title=Competence - Humanfaktoren in der Bergrettung |url=https://competence.ch/?post_type=post&p=1163 |access-date=2023-12-19 |website=competence.ch |language=de-DE}} and climate change.{{Cite web |title=Building shared knowledge on the climate crisis |url=https://www.usi.ch/en/feeds/25970 |access-date=2023-12-19 |website=www.usi.ch |language=en}}

• Jozien Bensing Research Award, 2016.{{Cite news |title=Awards |url=https://each.international/eachevents/awards/ |website=Each |language=en}}

• Safety
• Patient safety
• Medical error
• Human error
• Interpersonal communication
• Healthcare quality
• Health Communication
• Digitization

• {{google scholar id|fpqLxtwAAAAJ}}
• [https://pubmed.ncbi.nlm.nih.gov/?term=Hannawa+AF&cauthor_id=31940150 Annegret Hannawa] publications indexed by PubMed
• [http://www.patientsafetycenter.org Center for the Advancement of Healthcare Quality & Patient Safety (CAHQS)]

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Category:1979 births

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Category:People from Konstanz

Category:Arizona State University alumni

Category:21st-century German women scientists

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Category:Aviation safety

Category:San Diego State University alumni

Category:Safety